ICICI Bank Complaints & Reviews

Address: B77 west Arjun nagar agra, Agra, Uttar Pradesh, 282001

I have done my recharge for jio no through upi payment in jio recharge online app, but recharge was not and amount of 248 was deducted from my account. Kindly refund my amount
Transaction date-1/06/2019
Amount -248
Kindly try to refund my money as soon as possible. This is very unprofessional expected from such a huge merchandise.

Jul 5, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (445784) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am the a/c holder of icici bank from last 2 weeks,
Now they have charged Rs.177 under this category DCARDFEE8054MAY19-APR20+GST
on 27 may 2019.
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter

I want my money to be credited in my a/c which they have deducted from my a/c.

Jul 15, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444035) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560085

Without an acknowledgement i have been charged for the service which i never requested/opted for.
29/may/2019 bil/[protected]/mm annual fee.
354.00/- rupees have been deducted for my money service.
Please reimburse the respective amount asap. However, made a compliant on their website, yet to get response.

But look at the way, how common men's money being sucked by these blood suckers. Shameful act.

If some one keeping money in bank money who has given the right to bank to deduct money without any reason.

Regards,
Vaibhav

Jul 8, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444042) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jun 02, 2019

Updated by vkgbth I had done the same on yesterday. By seeing others solution for the same issue.

And raise a cincen to customer care.

But such type of incident is a fraud and wasting time of customer without there fault.

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Address: C/O SAHAJA YOGA DHYAN MANDIR, PLOT NO 29 TO 36 , WEST KAMALANAGAR, MEDIPALLY, HYDERABADA, Hyderabad, Andhra Pradesh, 500083

I have called the one assist customer care a several times but the number either gets cut or is not reachable.
I called on cpp toll free number to inform that i want to unsubscribe from the cpp plan and this one asist plan. But still i have got a message saying rs. 1899 will be deducted from your account as your membership is getting renewed.

I dont want to renew this service and i am not able to find any way to unsubscribe it.
Please discontinue this service for me.

The registered mobile number for this service is [protected].

Amruta p

Jul 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 4, 2019

Dear Amruta,

Greetings from OneAssist!!!

We regret any inconvenience caused to you.

We are unable to locate your account as the mobile number given is protected. Request you to share your OneAssist customer ID along with the issue details by emailing us at [protected]@oneassist.in.

Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

Looking forward to hear from you.

Regards

Team OneAssist

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Address: Munger, Bihar, 811201

My icici acount no[protected] has been debited rs in march of may
1) mabchgs-apr19+gst — rs 319
2) mabchgs-mar19+gst — rs 708

Without ant intimation amount deducted for 3 months.
I have reverse sweep option inspite it is deducted.

Lets see icici reponse

My family has 3 icici acount. If icici will not take action. I will by closing account.
Ph-[protected]
[protected]@gmail.com

Jul 23, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

ICICI Bank Customer Care's response Dear Customer,

We have made a note of your concern. We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team

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Address: 560037

I transferred rs 39k through imps on 01st june at 12.12 am from icici a/c to syndicate bank a/c.

The amount did not get credited to the beneficiary account neither was refunded back to my account.

But i got a message

"dear customer, imps txn ref xxxx for rs.39, 000.00 is timed out at beneficiary bank on 01-jun-2019 12:12:05. Txn status will be updated by bene bank in 3 working days."

Jul 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (442387) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 411060

Hi on 31.05.2019 i received my salary from my company and out of no where my account went - 450000.518.
To my surprise i was nit able to transfer or withdraw any amount from my account.
When i called the help line and asked what has happened then i was told that my father took a loan of 550000/- in 2005 and because the loan is pending my account has been put on lean.
But my father who borrowed this loan passed away in the same year 2005.
I want to know that without intimation why and how can this happen.
My mob - no - [protected].

Jul 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: nanakaramguda, Ranga Reddy, Andhra Pradesh, 500049

Without an acknowledgement and taking my permission. I have been charged for the service which i never requested/opted for on 19/03/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

I request to take action and reverse the amount asap.

Thanks,
Sanjukta

Jul 12, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Sanjukta,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (444055) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I had made a transaction of ₹349 via google pay to [protected]@icici, the upi id is [protected]@okicici, the transaction no. Is[protected]. The google transaction id is - cicagkcqj3oqe. The money amounting ₹349 is debited from my bank account, but the merchant had not recived the amount. Kindly do the needful for the refund of my amount of ₹349.

Jul 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mulloor House, Near R.M.H.S.School Aloor PO, PIN- 680683

There has been auto debiting on my account on 31st may 2019.
Transaction details
Vsi/amazon stan/[protected]/[protected]

Amount of 999.00 inr deducted from my account..

There is no fullform in the legend for "vsi"
I did not authorize these transactions
No otp was received

Please look in to the matter and kindly respond...

Regards,

Febin francis
+91 [protected]

Jul 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

ICICI Bank Customer Care's response Dear Febin Francis,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I was charged posdec multiple times and ecsrtn without any notification or permission. What are these hidden charges? I did not sign up for this. I would like that the charges be reversed. These hidden fees were not told to me when i made an account with icici. I have not seen charges like this with the other bank accounts that i use. Please resolve this issue asap

Jul 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi, i am holding a salary account of icici, rashmi palace, nh no 2, sultanganj ki pulia, agra. 282002 branch. I am using this account since 2013. Amount of rs 586.00 have been deducted from my account with out any infomation. As my account is a zero balance account, how can you deduce minimum balance charges? Smab chgs apr19+sgst52.74+cgst52.74 account holder : anubhav rajoriya account number :[protected] branch : icici bank ltd, rashmi palace, nh no 2, sultanganj ki pulia, agra. 282002 i kindly request you to take prompt action. Thanks and regards, anubhav

Jul 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (437814) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

siraj.ahmad2014

from New Delhi, Delhi

May 31, 2019

Hello,

I wanna registered my complain regarding unauthorised transactions done by some one, amount was 1 lac.

lodged FIR also.

raised a ombudsman request on RBI site also.

please let me know what details are required from me.

best regards

Reply

ICICI Bank Customer Care's response, May 31, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (437814_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Indira pally, Bardhaman, West Bengal, 713130

I have opened fd and rd account in icici katwa branch online. After 1.5 months i needed money, so i had to close those accounts. I made two request from icici bank net banking. 28th may 2019, they gave me two service request number. Today 31st may, they did not close my account. Customer care not giving satisfactory answer. Branch manager also not helping me. I think they making fraud with me. I want my money back asap. Please help me.

Jul 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (439498) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560037

I am pranusha bathini. An amount of 826/- is been deducted in my account with the description, dmc/* dp chgs till apr-19.

I do not use any demat account with icici bank, i never trade, to be honest. Please help me to get a refund of the same.

I am ok to give additional details if required. I have sent an email to [protected]@icicibank.com with the details.

Thanks in advance.

Jul 2, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com.
Please mention the UID (439513) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A

Amrit Soni

from Chandigarh, Chandigarh

May 31, 2019

M doing msg again n again for verify
Bt cant activate imobile bcz server is down
Plz do something for me

Reply

ICICI Bank Customer Care's response, May 31, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected].
Please mention the UID (437813_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 1925, Gali Mata Wali, 110006

Myself ashish, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till apr-19) on 29-may-2019. I have never used my demat account till now.

Without any information icici representative open my account. I was suppose to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici.

My icici account number is[protected]. This is unethical and unacceptable for me and i request icici to please refund my amount. My phone number is [protected]

Jul 1, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: the bank is located at pitampura, New Delhi, Delhi, 110034

Dear sir/madam,

I am chandan kumar singh and i have a salary account of icici bank with account no.[protected].
Today when i checked my balance it was deduction of 689rs from my account and some time before it was deducted 16rs from my account.

This is loot from icici bank side, anytime they can deduct any rupees from any account. Please tell me why they deducted it is going on with many customers.

Jun 30, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Z

Zeeshan Wildlife lover

from Mumbai, Maharashtra

May 30, 2019

I hold my from last two years,
But yesterday the bank deducted @7 times the postchg charges of rs 29.80 each time in total 205 rs approx..

Can you pelase resolved this matter

Reply

ICICI Bank Customer Care's response, May 30, 2019

Verified Support

Dear Zeeshan Wildlife lover,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435240_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

N

Nikhilnikky

from Ernakulam, Kerala

May 30, 2019

Hello I am nikhilsagar, I lost money while recharge my jio sim through my jio app using UPI through [protected]@ICICI, date -28/05/2019, please help me to get back my money,
Kindly get back my money
My transaction ID is P1905281540534015831346.
My Gmail is [protected]@gmail.com

Reply

ICICI Bank Customer Care's response, May 30, 2019

Verified Support

Dear Customer,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

N

Nikhilnikky

from Ernakulam, Kerala

May 30, 2019

Hello sir, I am nikhilsagar, I recharge my jio sim with 399 through myjio app using UPI id through indiaideas, amount was deducted from my bank account but recharge was not done.my transaction id is P1905281540534015831346.
My bank account is SBI .
Transaction Date is 28/05/2019,
Please help me

Reply

J

juelreja

from Chennai, Tamil Nadu

May 31, 2019

Deducted amount of 3000 without my knowledge . I want justification why such thing happened.

Regards

Juel

Reply

ICICI Bank Customer Care's response, May 31, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected].
Please mention the UID (435240_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Nikhilnikky's reply, Jun 2, 2019

Hi hello, this is nikhil, please send the above said information except the bank account, atm card details to the [email protected] and also book a complaint in NPCI, and also book a complaint in your bank where you have taken account.
May be they help you ..

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Address: H-177 Shastri Nagar Shastri Nagar, Meerut, Uttar Pradesh, 250004

I am very disappointed with the credit card fraud transaction. When i saw message for the credit card use, i informed bank + blocked my card + raised fraud complaint+ deposited hard copy in bank of customer dispute form.

This is the only thing which i can do.

This is bank responsibility to take care of all bank related things. When fraud was done i informed bank and raised complaint.
I am responsible for the payment i have done and i am liable to pay only amount i have used.

I have informed bank for the fraud transaction done and did all the what was told to me. I will not pay the fraud transaction amount.

When we transact we gets a message and in that message it is written that if you have not done this transaction pls infirm bank and block ur card... I did... Now bank is incapable in finding the fraud...

I am not at all responsible if bank is incapable in finding who used card and on which location card was used.

I doubt bank credibility also in this case now any one can use ur account and at the end bank is going to sit blank.

Jun 19, 2019

Complaint marked as Resolved

I am happy with Icici Bank Credit card team for resolving this issue. Special thanks to Mr.Vinay Balse for calling and taking this problem seriously.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

ICICI Bank Customer Care's response Dear Kunal Kumar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 31, 2019

Updated by Kunal Kumar Why ICICI CC calling from outside country no. Some time CUBA/MALI/BURKINA FASO.

PLS CORRECT THIS AND CALL FROM INDIAN CODE +91.

THEY GIVE MISS CALL ANS IF CALL IS PICKED HE PUTS CALL ON SILENCE.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Kunal Kumar,

We have informed our teams. We will get back to you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 411030

Hi,

Credit card is issued for me by informing that it is life time free card, and there will be no charges, joining fee etc for this. It is free at all.

I haven't received a card yet. It was undelivered and re-dispatched from the given address. I believe, it is not activated.

But, i have received a card statement with 590 rupees as joining fee.

How can you make a statement of a card if it is not yet activated? It has been clearly told that there is no joining fee then from where this 590 rupees came in to picture???

Please cancel all these charges and cancel the card also. I expect an immediate response from bank at [protected]

Thanks,
Gauri khandekar,
[protected]
[protected]@gmail.com

Jul 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

May 30, 2019

Updated by Gauri Khandekar CONTACT NUMBER : [protected]

Verified Support

May 30, 2019

ICICI Bank Customer Care's response Dear Gauri Khandekar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jun 06, 2019

Updated by Gauri Khandekar Hi ICICI

No one has supported me this this... and false card statement's payment date is 9th June ... If card is not yet activated how can you generate card statement !!! Please stop this exploitation and help me as soon as possible.

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N

Nikhilnikky

from Ernakulam, Kerala

May 30, 2019

Hello sir, I am nikhilsagar, I recharge my jio account with 399 through myjio app using UPI through INDIAIDEAS, amount is deducted from my bank account but recharge was not done, please help me sir, my transaction ID is P1905281540534015831346.please get my money back .

Reply

ICICI Bank Customer Care's response, May 31, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435250_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear icici bank,

I am charged 826 rs. As the fee by the icici bank for a demat account which i have never used. It was informed to me by the agent that it is free of cost. I want icici bank to give my money back and close this demat account i dont need it.

You can find the transaction remark below :
Dmc/in[protected] dp chgs till a
Pr-19
Call me asap and reply to my query. You did not even informed me before deducting this amount. This is such a fraud by huge bank like you.
Looking forward to hear from you asap.

Regards
Shaifalee
[protected]

Jul 12, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

ICICI Bank Customer Care's response Dear Shaifalee Tyagi,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 31, 2019

Updated by Shaifalee Tyagi Hello

I have not received any call/text/email from the concerned person.
I tried to speak on your customer service 5..6 times but i got no response, everybody just kept on keeping me in the loop and this last executive whose name was prateek, he disconnected me and barred me from calling customer support, when i asked them to directly connect to the demat related problem solving team they were unable to do that . one of them informed me it is not possible to connect directly, one of them informed me that there working hours starts from 9 in the morning .
I tried to go the menu and landed to the demat team, the IVR kept on asking my Demat Account number which I am Clueless about . Than they tried to verify me with date of birth that also did not match .
Is it so difficult for you to attend to your customers . I am trying to speak to you since 8 in the morning and its 1:00 in the afternoon now. I have to work as well, my official hours are getting effected because of this non responsive behavior from the ICICI Bank persons.
It is the worst service and the worst bank . I have an account with ICICI bank since 2007 and they do not value their customer . There are other banks who provide designated customer service officer to their customers .
Pathetic service .
Give my Money back, close this Demat Account otherwise i will sue you ICICI bank .
Revert ASAP.

Verified Support

May 31, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have a savings a/c maintained with icic bank for 6 months now. I have been making regular purchases and yesterday without any intimation or message two debits were made from my account amounting to rs 599 under the head mabchgs. Such deductions have never been made to my account. Even if such deductions were made i was not made aware of the same which. I was made aware only when i was at the mall and the transaction failed. I am yet to receive an explanation on the same.

Jun 30, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

ICICI Bank Customer Care's response Dear Bedanta Chakraborty,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (435251) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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N

Neeraj Kumar Kapil

from Hapur, Uttar Pradesh

May 30, 2019

I never used demat account last 2 year i closed this account and icici representative tell me its free not he deduct 826 from my account please refund it.

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ICICI Bank Customer Care's response, May 30, 2019

Verified Support

Dear Neeraj Kumar Kapil,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435251_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

R

Rupali S Surpatane

from Mumbai, Maharashtra

May 30, 2019

Hello sir.
On 26/5/2019 I have withdraw cash from icic atm from my central bank atm card after process I was shown service unavailable but 500rs was deducted from my account.
Atm details.
SACWC766 at RAM VILL mumbai MHIN
Kandivali east.

Reply

ICICI Bank Customer Care's response, May 30, 2019

Verified Support

Dear Rupali S Surpatane,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (435251_3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 474

balance deducted but recharge has not been done

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deducted money for dcardfee

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deducted the money without my information and without opting any service

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deactivate icici one assist plan

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mab balance deduction

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icici bank imps fund transfer-timed out, money debited from my account

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lien marked against my salary account

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mm annual fees - 359

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refund not initiated

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unauthorized money transaction from my account

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ecs rtn chg fee

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deduction of smab charges from my account

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fixed deposit not closing

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dmc/* dp chgs till apr-19

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dmc/in30302867259841 dp chgs till apr-19

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dcard fee deduction icici account

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icici bank not accepting credit card fraud transaction

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credit card joining fee for card which is not received yet.

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i am charged 826 rs. as fee for the demat account which i have never used

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debit card

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