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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 474

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P
prashant baisla
from Mumbai, Maharashtra
May 29, 2019
Resolved
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Address: b-196 jawahar park khanpur, New Delhi, Delhi, 110062

Hi team would like to inform you that since from last few moths i am using a credit card of icic bank card no-[protected] as a name of prashant chaudhary evertime they have charged me for overlimit charges and then after wastin lot of time over call thaey waved it off and same goes with this time unnecessary thay have again charged me for 616 rs even there is a available credit limit on my card around rs 50 i am really frustated of it kindly help me out.
Jul 9, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 29, 2019
ICICI Bank Customer Care's response
Dear Prashant Baisla,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    sanjayindra
    from Mumbai, Maharashtra
    May 29, 2019
    Resolved
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    Address: 8th Floor, Block 1, Bharatiya City, Milestone Buildcon, SEZ, Chokkanahalli, 560064

    I am an icici bank customer. Today 29-05-19 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is sanjay. [protected]@gmail.com
    Mobile - [protected]

    Thanks & regards,
    Sanjay
    Jul 3, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 29, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Deepak Buzz
      from Bengaluru, Karnataka
      May 29, 2019
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      Name: deepak kumar m
      Account no:[protected]
      Branch : sanjay nagar
      Ifsc code: icic0002336

      Refund reference #[protected]

      Hi guys... I ordered one product from Myntra through UPI payment method worth Rs:312 and I returned that product. Myntra refunded the amount but the amount is not reflected in my account it's been 7 days. Myntra given refund reference no: 74332749136913502062000. Please help me with this
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        Anusha G S
        from Mumbai, Maharashtra
        May 29, 2019
        Resolved
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        Resolved

        Address: #5/2, 7th Cross, Kathriguppe, beside Balu Mens Wear, Near 43 A Bus Stop Bangalore-85, 560085

        Hi team,

        I have lost my icici meal card. How do i block it through sms or email.

        I'm still receiving sms/otp for the given number.

        I don't remember the 12 digit card number.

        Please help me block the card without know the card number or blocking the meal card through sms and also get a new one.

        Revert back as soon as possible.

        Thanks,
        Anusha
        Jul 2, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 29, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432654) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          C
          C.H. Uday
          from Chennai, Tamil Nadu
          May 28, 2019
          Resolved
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          Resolved

          Amount was deducted from my account. And this was happened at month end. The reason mentioned for deduction debit card fee.. I need to refund this amount and make sure it should not happen again..
          It's been very horrible situation for after deduction in my account balance is 29 rupees
          What can do further for the month
          And when i searched these related issues
          I have noticed that they automated deductions. Whose stupid idea and approval is this. Thuu. These kind of auto deductions at month end and middle of the month, do you know how it will make people suffer for the entire month..
          Jul 8, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 29, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vee93
            from Mumbai, Maharashtra
            May 28, 2019
            Resolved
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            Resolved

            I made a payment of Rs. 8532 via UPI to Sahara Star Hotel (Mumbai)

            The amount was debited from my account. I received the transaction SMS and the online transaction record on iMobile app.

            After speaking with them, they have confirmed that they have not received the amounteven though the transaction is shown as successful from my side in the bank's system.
            +1 photos
            May 30, 2019
            Complaint marked as Resolved 
            They have contacted me and asked me to obtain the beneficiary's bank statement so that they can verify that the funds haven't been deposited into their accounts as they claim.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 29, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              K
              krishnacz
              from Satna, Madhya Pradesh
              May 28, 2019
              Resolved
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              Resolved

              Address: 34, Joy builders colony, rani sati gate near Y.N road, Indore, Madhya Pradesh, 452003

              My mother has a demat account in icici bank, when she checked the bank transactions she found that there is one debit transaction 'dmc/in30290 — inr 826/-' on 28/5/19. When the demat account was created, there was no mention about dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also she did not get any message alert in the mobile which is registered to the account. This is completely unacceptable and please refund the amount.
              Jun 29, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 29, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432674) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rupali S Surpatane
                from Mumbai, Maharashtra
                May 28, 2019
                Resolved
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                Resolved

                I have use my cbi atm card in the icici atm machine. My money was deducted from bank account but I didn't received cash.
                It's been more than 24hr I am not getting my refund amount.
                Atm machine details--SACWC766 at RAM villa mumbai MHIN on date 26/5/19 @10.31pm.

                From two days I am trying to contact icici bank customer service number but not getting connected.
                Please help me out from this.
                +1 photos
                Jul 1, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 29, 2019
                ICICI Bank Customer Care's response
                Dear Rupali Surpatane,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (432684) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  F
                  Faishal Saiyed
                  from Pune, Maharashtra
                  May 28, 2019
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra, 411014

                  I'm holding an account with the icici bank and i submitted my passport and pan card as a proof. There was a spelling mistake in my father's name which is already corrected in my passport and then i corrected in all the docs.
                  During opening an account i mentioned to go as per passport. Since then i was submitting the requests to correct it - with one or the other reason they didn't do it.
                  Recently i again went to the branch with my passport, pan, driving license, aadhaar card, and ssc certificate copy to correct the name they are not ready to accept those; instead demanded a declaration from gazetted officer who works in state secretariat. I said it's not a name change, it's a correction of spell mistake but no one is able to help. I am not able to submit gazetted for as it's just typo in the middle name, not a name change.

                  Due to that, i am not able to do any transaction with my overseas bank account who follows the passport name.

                  The only option i have is to close all the accounts with them.
                  Jun 28, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 28, 2019
                  ICICI Bank Customer Care's response
                  Dear Faishal Saiyed,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  May 29, 2019
                  Updated by Faishal Saiyed
                  I got multiple messages asking for number - how I can verify if they are verified official?
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                    A
                    Asan Abbas
                    from Delhi, Delhi
                    May 28, 2019
                    Resolved
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                    Resolved

                    amount has been deducted by vin*google

                    Address: Tiruchirappalli, Tamil Nadu, 620019

                    Hi name is asan abbas. I got messagestating that your amount deducted from my saving account.{txn of inr 130.00 done on acct xx491 on 28-may-19. Info: vin*google g. Avbl bal:inr..}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back. And i want appropriate action against this issue and since i am sure i have not subscribed to any services....
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                    R
                    Rubykahlon
                    May 28, 2019
                    Resolved
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                    Resolved

                    Dear sir /madam,
                    I am having account no[protected] in your bank.. And i recently i have done sent request for fixed deposit in your bank.. Now my concern is this that as i am resident of india and i have updated my pan card in your bank and i dont have any other bank account, i would like to get some information about tax deduction at source (Tds) on interest i will receive yearly from your bank.. How much exemption on interest received as i am house wife and i dont work.. And do i need to submit anything else.. And is this true tht now interest uptill 40000 is tds free.. Kindly reply me so tht i can do accordingly..
                    Jun 28, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 28, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jun 13, 2019
                    Updated by Rubykahlon
                    When officials will update me ..after 1 year ?? Pathetic service!!
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                      R
                      Rakesh Roni
                      from Patna, Bihar
                      May 28, 2019
                      Resolved
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                      Resolved

                      मुझे आप का चेक मिला जो बजाज festav के नाम से था जिसे बजाज फेसत्व ने रिजेक्ट कर दिया । उन्हे बजाज फाइनेंस के नाम से था। मुझे जो ceeque प्राप्त हुआ उसे मेने आप के एजेंट mr अमित कुमार को वापस 2/5/2019 को कर दिया था। जिसे अमित कुमार ने mr आलोक कुमार आप के p o को दे दिया था। जो मुझे सुधार कर अभी तक प्राप्त नही हुआ है। मैंने मर आलोक कुमार से फ़ोन पर 21.9.2019 पर बात की तो उसदिन तक d d सुधार हेतु नही भेज थे। और बोले कि अवि सुधार हेतु भेज रहा हु। परंतु मुजे अब तक प्राप्त नही हुआ है अब ओ फ़ोन भी recived नही कर रहे है। तो में आज आप के main ब्रांच में गया था। उनका ट्रांसफर पटना हो गया है।
                      एक चेक़ या d d बने में एक month लगता है। जो आप के p o आलोक कुमार के कारण मुझे एक month लग रहा है। जो आप के बैंक की छबि को खराब कर रहा है। आलोक कुमार के कारण मुझे एक month का सूद लग रहा है। उसकी जवाबदेही किसकी होगी। आप की बैंक से जो amount नही debit हुआ और उसका सूद मुझेसे लिया जाता है। तो यह आप के coustermer के साथ फ्रॉड है। इस लिए आप से अनुरोध है कि मेरे सूद की amount po आलोक कुमार से लेकर मेरे एकाउंट से कमी की जाए। और मेर चेके ।d d का प्रॉब्लम सही की जाए।

                      On mon, 6 may 2019, 11:30 am, wrote:
                      Jun 28, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      May 28, 2019
                      Updated by Rakesh Roni
                      Details are account attached image

                      Verified Support
                      May 28, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        kenit
                        from Ahmedabad, Gujarat
                        May 28, 2019
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                        Address: 23 Akshatvila society sciencecity sola, 380060
                        Website: [email protected]

                        I have applied for tax saving bond namely icici bank tax saving bond -022001-tsb-onein year 2005 my bond holder no.[protected]and certificate no.-149223&115340. No of bond - two. Distinctive no[protected]&[protected]. Face value per bond is rs 5000 and rs7000. I have not received the maturity proceed and the intrest on account of the above investment made by me pl. Look into the metter and advice me
                        ICICI Bank customer support has been notified about the posted complaint.
                        I recharged my jio number on 27th of may 2019. Although the amount of rs 349 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.
                        Kindly return my amount back.

                        non receipt of interest and basic bond value on redemption date of icici bond - Comment #3444567 - Image #0
                        Aswin p c's reply, May 28, 2019
                        No money is refunded or plan is not activated
                        ICICI Bank Customer Care's response, May 28, 2019
                        Verified Support
                        Dear Aswin p c,

                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430996_1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          kenit
                          from Ahmedabad, Gujarat
                          May 28, 2019
                          Resolved
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                          Resolved

                          Address: 23 akshatvila society science city ahmedabad, 380060

                          I have applied for tax saving bond namely icici bank tax saving bond -022005-tsb-two in year 2005 my bond holder no.[protected] and certificate no.-84808. No of bond - two. Distinctive no[protected]. Face value per bond is rs 6700. I have not received the maturity proceed and the intrest on account of the above investment made by me pl. Look into the metter and advice me
                          Jun 28, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 28, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          I have 5 prepaid cards but they are not working nd code are not correct...
                          ICICI Bank Customer Care's response, May 28, 2019
                          Verified Support
                          Dear DRx Sanchit Kanodia,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430478_01) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            rohininar12
                            from Gurgaon, Haryana
                            May 28, 2019
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110059

                            On 24th may, i saw 4 messages for atm withdrawal rs 20, 000 each (total 80k) while the debit card was with me .
                            ICICI bank has told to resolve this on priority but no update till date
                            complaint no SR[protected]
                            being a old customer to this bank, did not expect this kind of fraud and inconvenience to the customer
                            customer has suffered a loss and when i contacted the customer care, they were suggesting me to do a FD etc etc
                            i expected a assurance that my money loss will be refunded back instead o[censored]seless advices
                            Jun 18, 2019
                            Complaint marked as Resolved 
                            The bank authorities contacted us and provided a reassurance about the investigation process. After few days, we got a update from them about the resolution and we are satisfied with the same
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 28, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            I have been surcharged upon using debit card on a petrol pump on the other side goverment is promoting cashless transaction, kindly look into the matter, thanks!
                            ICICI Bank Customer Care's response, May 28, 2019
                            Verified Support
                            Dear Customer,

                            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430485_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Rs 20000/ cash withdrawn while card with me..
                            Sms not send by bank.
                            After doing complain in customer care and icici branch nothing happened.
                            ICICI Bank Customer Care's response, May 28, 2019
                            Verified Support
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (430485_2) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Singamraja504
                              from Mumbai, Maharashtra
                              May 28, 2019
                              Resolved
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                              Resolved

                              I am the a/c holder of icici bank from last 2 months,
                              Now they have charged 172.5 under this category dcardfee1235may19-sep20+gst
                              I am not aware what type of charges are these.
                              They never informed me regarding these charges either by email or by letter.
                              Who has given right to icici bank to deduct the money without informing us.
                              Because we kept the money in bank that give right to bank that they can do anything whatever they want.

                              There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same happend in last 5 months back agin its happen

                              A/c no:[protected]
                              Jun 28, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 28, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Tamana kaushal
                                from Satana, Maharashtra
                                May 27, 2019
                                Resolved
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                                Resolved

                                Hi i have send you so many mails, calls and every thing to get my money back which is done by fraud that is my salary account, because of your icic poor security system why i am suffering. The most worst experience is with your bank. On 23 may 2019 two transactions has been done from my account, details :‭[protected]‬ account number, i want my money back any how otherwise i need to move legally.
                                Will be better you guyss cooperate otherwise cops have manh ways to get my money back
                                Jun 28, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 28, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                No resolution from icic bank people, giving different statements every day by customer care executives, misguiding their customers, giving false random statements, Infact just put my number on block after taking my money, worst banking experience. Bank is not at all cooperate, they are saying me to wait for 120 days with dicy statement like you may or maynot get money, I am fighting for my own money, i trusted icic, but nomore going to tell everyone on every social media site even required will file complaint in RBI
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                                  Tanmay Goswami
                                  from Diphu, Assam
                                  May 27, 2019
                                  Resolved
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                                  Resolved

                                  Hello, I am Tanmay Goswami, I have recharged my jio number with Rs 349 using "My Jio" App using UPI through "Indiaideas". My money is deducted from my account. But My recharge is not successful. Recharge was done on 26 May 2019.

                                  Please help me in refunding my money.

                                  Transaction ID, Time of transaction are attached along with screenshot.

                                  Thank You,
                                  +1 photos
                                  Jun 28, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 28, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com.
                                  Please mention the UID (430509) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Amit Kuliyal
                                    from New Delhi, Delhi
                                    May 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: Dehradun, Uttarakhand, 248001

                                    The app is sending sms for registration and is waiting for around 60 sec but after that nothing is happening. After 60 sec i'm again asked to send the msg. I've given all the permissions to the app and even tried re-installing the app. This never happened before. I've even switched from sim 2 to sim 1 but still facing the same issue. This issue is happening from last couple of weeks.
                                    Jun 27, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 27, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (428002) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I have recharged 349 via recharge jio app. I have used UPI as payment mode. The payment was successful to [protected]@icici for 349 rupees but no recharge was not done.

                                    So please refund my money.

                                    not able to activate app - Comment #3444102 - Image #0
                                    My Account got debited with Rs. 413 as ECSRTNCHG on 10 May, 11 May, 17 May ????? What is actually ECSRTNCHG ??? Why it deducting from account.Please mail to me on engg.[protected]@gmail.com.
                                    My Account No.[protected]

                                    No messages or mail recieved regarding these charges deductions or transections happenings.
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                                      krishnakishore Gurram
                                      May 27, 2019
                                      Resolved
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                                      Address: ICICI bank, Gacchibowli branch, hyderabad, 500032, Hyderabad, Telangana

                                      I am krishna kishore gurram i m. 768.69 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jan-19) on 27-may-2019. I have never used my demat account last couple of years till now. Also dp charges there so many even last year and before..

                                      They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                      I need justice and return my money back immediately. My account number is[protected]

                                      When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is +1 [protected]
                                      Jun 27, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 27, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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