ICICI Bank Complaints & Reviews

This is reg yr Dec statement where in it was shown around rs 2000/.(600+74.16+1206.35+149) as late payment charges, serv. charges etc for previous month Nov.A chq no 184 for Rs 18527.12 of kotak bank was sent by me(the chq dt was 16.09.2014) on 16.12.2014, but the same is returned to me by icici stating that kotak has returned as the cheque dt is outdated n sent by by ordinary mail n yr letter is recvd by me on 24 Dec n immediately i replaced thechq on same day, it looks this chq amount was credited to u on 27th dec or so. so i was charged the interest etc charges. Here my point is if i were to be informed return of my earlier chq by kotak immediately by e mail or sms instead ordinary mail i would have replaced the chq immediately n avoided attraction of extra chages. On my speaking to customer care they condoned around rs 1000/- n the rest extra amount is still depicting in my statement. Since this is not intentoinally delayed, i request you to fully give me credit to the extra amount charged. Since i was away from india during that time, isigned diff chqs n diff dates n in my absence the availble chq was issued to you, . Also i request you to adv concerned persons to inform to customers this kind of matters by sms or e mail, otherwise it looks like you are trapping the customers to get more mone by charging these addl charges. A line of your reply is highly appreciates. . Thanking you . Nagamani Mavuri.

iam sending 26th mail...mail..but nobody responding.wahts going on, , i n icici bank.if cal nobody responed...so pls help//yesterd day i revie cal from icici phone banking ...one icici person asked, , , , my details..he used my account he reduced ..my balance...wt i dooooooo pls cal me [protected], , , , again he gaven answerd...that is my cahrgess...with out cusotmer...initmation..why bal debited...balance...

I, SATPAL, HAD APPLIED UNDER DDA HOUSING SCHEME 2014 VIDE FORM NO. 0100744 AND TILL NOW I HAVE NOT RECEIVED MY REFUND FOR RS ONE LAKH AND NEITHER ANY COMMUNICATION FROM THE BANK IF THEY HAVE SENT MY REFUND OR NOT? KIDNLY LOOK INTO IN AND ASK THEM TO CONTACT ME ON [protected] AND DO THE NEEDFUL REGARDS, SATPAL

DEAR SIR/ MADAM, WHEN EVER WE UPDATE OUR NEW ADDRESS IT WILL NOT REFLECT IN STATEMENT AFTER 5 DAYS ALSO. THERE IS NO ACCESSABLE TO CUSTOMER CARE PEOPLE. ONLY THEY ARE WASTING TIME AND MONEY OF OF THERE OWN CUSTOMER. WE CAN'T VIEW OUR EXISTING ADDRESS IN PERSONAL PAGE. BY CALLING CUSTOMER NUMBER WE ARE NOT GETTING RESULTS. THIS IS THE WORST CUSTOMER SERVICE I HAD EVER SEEN.

Hi, I have applied for DDA flats using ICICI, but i haven't received the refund yet. while registering for DDA i had chosen an option to transfer the refund money to my bank account. But since you guys are saying that the refund will be sent via DD. the list you guys could do if not online transfer is intimate the customers about the change in procedure of refund. For now, Please provide me the courier details of the DD. Thanks, Rajender Application ID: 1742091

I have not been refunded my Amount. Please refer below confirmation of payment and release my deposited amount. Quote: DELHI DEVELOPMENT AUTHORITY PAYMENT CONFIRMATION FOR HOUSING SCHEME 2014 Dear NAVEEN KR YADAV, Your payment of INR 100161 was successful and your application is now complete. Your Application Number is 6012710. Please keep this number for future reference. The result of the lottery is now awaited. You will be notified of the result via email from us. Best Team FormZero Print Unquote: My details are given below: Naveen Kr Yadav Ph: [protected] email: naveen.[protected]@gmail.com Acc no.:[protected] ific code: ICIC0000003

Application No. - 6019536 Applicant Name - Shiksha Mishra I have moved to Pune and my wife (Shiksha Mishra) also recently joined me. The address which I provided is my own house but now my tenant lives there. He said the cheque came but it returned back as my wife is not there now. Now, tell me the procedure so that refund can come either in my account (from which I made the payment) or my wife's account which was mentioned with all NEFT details. I am not sure WHY NEFT IS NOT BEING DONE WHEN ALL DETAILS ARE ABSOLUTELY CORRECT. This is ridiculous that all this was focused very much at the time of filling application. Looks like you guys are going with cheques so that many people will either delay the redemption or cheques will be returned in cases like me. So, ICICI can enjoy that money more in their account. NEFT would have deprived you guys from it in 1 minutes. Get this resolved ASAP and I want my refund through NEFT else I will go judicial route.

Dear Sir/Madam, As please refund the amount for DDA Housing scheme 2014 asap have not received refund amount of dda form number 6005407 & form number 6005414 as per DDA guidelines it was supposed to come before 31st DEC 14 by any means still till date 9-1-2014 it has not received which is clearly a violation of DDA instructions Puneet [protected]

The CEO.MD is launching digital village and probably all the staff is busy partying at the accomplishment. which is why they do not have time to approve and process pending REFUND transactions. This bank is behaving shameless. How can u hoard money which was refunded by DDA 15 days back. And what is it that you are winning from this, IRRATE customer? When the hell will I get the money back????????????????

I have applied for DDA housing scheme 2014 and My DD for refund of DDA was sent thru courier BSA Logistic via airway bill number BP3400198. Unfortunately it is not delivered and courier company has sent it back to your centralized mailing room karol bagh delhi today 07Jan'14. I would request you to resend it to my office address as mentioned, Sachin Porwal, Shriram axiall pvt ltd, 2nd floor, plot no-52, institutional area, sec-32, gurgaon-122003, haryana. Please do talk to me or mention my mob number in courier packet +91-[protected]. I have sent several mails but there is no progress/response so far.

dear sir this is to inform you that my debit card atm charge has been debited of 499+gst but it cous informed by customer cere executive as 56 rs they are misselling the product and providing the wrong information do the customer it is requested to kindly take a action and refund the assecc amount debited regards ramesh kumar sahu

I have not received the EMD paid to DDA Housing through ICICI Bank site Form Zero in, though the refund is initiated by DDA for all the applicants who has not got the result in the draw. I have also not result in the draw but no refund till date. Please help. Regards Prakash

Dear Sir, I want to bring to your notice that I receive a call from this no. +91-[protected] . They told me that he is working with ICICI bank credit card department working at 2nd Floor; Block-a/75; Sec-65; Noida. His name is Rahul Mehta /Neeta Singh having employee code 242849/246289 and inform me that some refund have come on my x- credit card xxxx-xxxx-xxxx-9004 which need to refund to my existing credit card & need verification on my existing card. I share credit card details understand that they are ICICI bank executive after getting the following information of that person (for e.g. Name, address of bank & employee code). I was shocked to see sms on my mobile no-[protected] on 05th Jan. 2015 that multiple transaction of INR 40, 868.00 on card no-4477xxxx1011 is made at online shopping & bill payment. Following transaction details in Credit card statement Card Number :447747******1011 - SANTOSH KUMAR Date Ref. Number Transaction Details Transaction Amount 05/01/2015 74568225005270582801276 AIRTEL PAYMENT 5, 070.00 Dr. 05/01/2015 74332745006500537823293 AMAZONS SVCS 17, 899.00 Dr. 05/01/2015 74332745006500535356569 AMAZONS SVCS 17, 899.00 Dr. I requested ICICI bank credit card dept. Through SR[protected] not to make any payment to this transaction, because the transaction was carried out without my authorization/consent. It is clearly fraud on my credit card. I never use this merchant to make any payment. Next day, they replied me saying that the card holder is responsible for the security of his/her card along with his / her personal 3 D secure pin and should therefore take all the possible steps ensuring its safe keeping. The bank does not incur any financial liability arising out of misuse of 3 D secure pin. As the transaction was qualified by information known only to you, the bank is not in a position to repudiate the transaction with the merchant on the basis of your dispute. We, therefore, regret to inform you that the bank will not be able to accede to your claims with regard to the disputed transaction. Now what to do? I am worried because bank also doesn't help me in this matter. I have also register an FIR to Local police station but I understand they will take own time for investigation. Hence I request for a through re-investigation of charge dispute form for all the transactions. I also want the Bank to provide me some Sensible & authentic Proof of the transaction being done from my Computer { IP Address } before accounting me liable for the Debit. I regard such accusations highly unprofessional & unethical from ICICI BANK. Hence I request you to find the real Culprit and not blame me for the Online Fraud, which I am a target of. My number is 91 [protected] waiting for your immediate action as I wish you of not having transaction with any fraud. Thanking You,

1.I have taken this card before 5 months till now i have not received any month statement.? 2. I am not receiving any information related to my monthly statements on my mobile or on my email which is registered. I have complained about this repeatedly every time customer care people noting down my email id but still they are not sending my statements. Due to this poor communication (mails and sms) I have paid extra Rs 6000/-(Approx?..I am not sure as I have not seen my statements). I want this money to be reversed to me as this is purely mistake of the bank.? Recently I requested 2 times for monthly statements of last 3 months which I have not received, executive told me he sent and asked me to check my email. But I have not received any statement.?3. When I check my name on credit card it is misspelled as SOMWAHWARARAO. I have submitted my documents as per the documents name should be printed but how come this kind of mistakes are happening.?

With reference to the above I requested you for cancellation of card subsequently I received a mail from you on[protected] stating that my card has been de activated and there are NO DUES on my card. Surprisingly today I received a mail that I have to pay 3005/- and my name put in CIBIL.. For your information I am informing you that I am not using the card Since 7 months, How can be dues on my card. I never expected thi type of behaviour of such a big organisation. Please correct and inform me accordingly. THIS IS THE LETTER SENT BY YOU FOR YOUR REFERENCE. 00036aA9G7EPCM4R:level1complaint/Credit Card Inbox x customer.[protected]@icicibank.com 12/29/14 (8 days ago) to me Dear Mr. Rao, We understand your concern. We have tried to contact you on mobile number XXXXXXXX57 at 11.38 am, however we could not reach you. We confirm that as on December 29, 2014, your credit card is permanently de-activated . As on December 29, 2014, there is no outstanding due in your credit card account . We seek your co-operation in helping us serve you better. Sincerely, Tejaswini, Customer Service Officer ICICI Bank Limited

I had applied online for DDA housing scheme, 2014 through www.formzero.in (ICICI Bank), using ICICI Bank netbanking. However, the refund for the booking has not been initiated yet, whereas many people having done the booking through manual registration process have already got refund cheques dated 23-Dec. Ideally, the refund amount should have been credited to my account on 23-Dec through an online fund transaction. Kindly resolve the issue at the earliest, else I can stake claim to get the interest amount on this delayed refund, for which DDA is not liable but ICICI Bank is. Formzero account : [protected]@rediffmail.com Application number : 6010729 Vipul Gupta [protected]@rediffmail.com

DDA Application No-6003335 Hello myself Saurav Sheemar I have Submitted DDA application for housing Scheme 2014 via from zero using my ICICI account and I was declared unlucky for the same. The amount was INR100000(One Lakh rupees). As per DDA, amount was refunded to all the Banks in the month of December. Till now I have not recieved any information from the ICICI Bank regarding the refund. Will the money refund will now include the interest on my amount which is purposely delayed by the bank. Regards Saurav Sheemar Email ID:saurav.[protected]@gmail.com M.No:[protected]

Hi, My lottery drawn has been failed for DDA flat 2014 scheme. I did online payment from [protected]@formzero.in I am looking for refund money but no status from Bank. Application Number = 6004467 Payment Amount= INR 100161 Contact number = [protected]

Dear Sir, ICICI Bank executive get document for open a Jan dhan yojana account in Aug 2014 . I am following up last 2 months but still no any account kit or details received yet . They are answering me it is under process that time, but now they are asking me to submit again documents so we open in two three days . its not only for me it is my friends also have same issue with same branch. ICICI BANK LONAVALA NEAR BHANGARWADI

I applied for DDA scheme 2014 through Form Zero and made online payment through ICICI bank. My application number is 6013655. However amount not yet credited in my account. SBI refunded the amount for my wife's application on 24 Dec itself. Why the delay by ICICI BANK.Is it earning some interest by delaying payments. If payment through DD, why so when online payment done. Necessary action needed against such practice. Mr B S Shad . Mob no. [protected].