Idea Cellular Complaints & Reviews

I got message from idea about recharge with 301 and get unlimited local and STD call with 4 GB data.

I did recharge with 301 and in return got plan of 1GB data,

After complaining to Idea they say this was plan applicable for you, but no where they have mention any thing about this plan.

Idea is giving 4GB for 145 and 1GB for 301, they say on recharge if we do not find a valid plan then we give best available plan for that amount.

Idea is not ready to cancel this plan, on my mobile I already have 4GB plan for data from Idea,

This is purely cheating, idea is fooling customer by first sending SMS and then applying any plan, they should reject recharge if plan is not available.

[protected]
[protected]
Sagar b solanki

I had done a roaming rate cutter for 92 rs which gives 120 mins talktime. I tried using all the USSD s mentioned in various site including ideacellular but unable to find the balance time. I called the customer care service also for the same even they don't have a clue about it. Please let me know how to know the remainder time let in total 120 mins.

Im m logaprabu . ph no [protected]. called Mr.Devendran M.R-zonal manager -idea--PH NO:[protected] on his no to send my noc bill for making the payment as per the communication attached below.
but till now he is not responding.
but ur collection people and advocate team tourching for asking payment .or noc
i already paid full money.
recept also attached
pls do necessary action to solve this issue any provide my noc with in 24 hrs of this mail .
Rs.3313 CHEQUE NO218302 DTD 23/07/2016
Account No
MOBILE NO
NAME
Overdue
Waiver
Balance payable
[protected]
[protected]
MASILAMANI E
1941.08
1012
929.08
[protected]
[protected]
MASILAMANI E
2115.59
1026
1089.59
[protected]
[protected]
VIJAYALAKSHMI N
2320
1026
1294

6376.67
3064
3312.67

Hi,

This is the followup complain about my earlier complain I posted here. You can see complain at https://www.consumercomplaints.in/idea-cellular-mobile-network-always-busy-c1507...⇄

To be frank the worst ever experience I have ever had with any service provider. I have updated following message as update but this itself can be consider as new complain.

God knows when this issue gets sorted out. Today Idea Field Executive visited the location and he said there could be technical issue at nearby site. I thought I just have problem with outgoing calls but he told me that he himself had trouble in contacting me. He was quite good as compared to rest of the executives who were calling me. He told that he will submit the report and put the issue on highest priority and he left. He told that issue will get resolve in maximum 5-6 days.

I thought of relaxing but to my shock I got call in the evening from Idea Representative. He said it might take 180 working days. Seriously!!! 180 Days? Now I have questions I hope Idea people have answer for that. The plan i purchased itself lasts for 28 days. So is any body gonna compensate for the loss I am facing because of Idea's incompetency to maintain their networks properly.

Technicalities are always considered to be out of human's reach so relaxation is given in that area. That why the customer care executives are appointed to console the clients. But less we talk about that better.

Please solve the technical issue and answer my question i mentioned here. I request Idea not to call me to ask my name address my hand phones. I welcome Idea calls if you have any affirmative update about the network.

Regards
Sandhya L.

Dear sir/mem,

Custmar ko *122* se recharge kiya gaya custmer ko free calling recvied hogaya but data benifit recvied nhi hua...

1-rch success on [protected] mrp rs 348 current bal rs 694.1 otf rs 0.0, 06/03/2017; 13:29 trans id mp[protected]. Dial *122*mobileno# for best offers.

2-dear customer, your concern for recharge benefits is registered and would be actioned by 03/08/17 3:00:00 pm. Sr no.1-[protected]. To know the status of this sr kindly sms st 1-[protected] to 12345. Thank you

Regrd

Jay kumar sen
Contect no-[protected]
Email addrese-jaykumar. [protected]@idea. Adityabirla.com
Loction-mohan badodiya, shajapur (M. P.)

Cyber crime incident had happened to me on 09/02/2017.
My money got transferred to IDEA Money.

Idea Money and CITI Bank both denied to give back me my hard earned money.

You are cheaters and fraud IDEA Money. Heard a lot of Cyber crime incidents about you.
How can a big merchant like you cant manage such things.

Give back all o[censored]s our hard earned money.

I doubt you too have your share in these all transactions

Hi,
I am Trilochansingh [protected], [protected]. from indore your idea customer care executives are such an, No discipline for talking with customer. She said me forced fully you have to pay this bill . What Kind of solution is this. I know her name her name was anjali from bhopal nd she talk like I am here in Bhopal do whatever u want to do . and that cut my call. I must say to Idea Cellular the product of Aditya Birla stop this like nonsense. And I also your old customer yaar please don`t irritate us. Either Idea Paid For This Kind Of Customer Services And Don`t Underestimated Power Of ONE.
Please Give Attention On Your Customer Care Executive Staff.

Thank You.

Mera balence refund karo

I purchased a data sim from a sales guy with wrong promises, but none was done after purchase. Moreover there was an regular spped issue after purchasing, sent several emails to customer care, however no one from service contacted me. Finally I decided to close my connection after 3 months, and sent an closure email to customer care. After 3 months of closure i am receiveing repeated calls from third party stating that i have to pay for all the unused period (after closing the connection), which is attrocious. When checked with customer care, then I came to know that no one is reading the customer emails sent, what a horrible service.
I am willing to sort out the issue by paying last month bill, even for that no one from the company is willing to response. No one bothers about the service but only to collect the amount.

This creates a bad impression on customers.

मेरा नाम विजय है, मेरा postpaid मोबाइल नंबर ९६८९८८६२६२ जो की मैंने दिसम्बर २२, २०१६ में १४०० बिल pay करके बंद किया और Documents भी सबमिट करि . पर आईडिया गैलरी के employee ने मेरा बिल IDEAMoney से किया और मैंने Receipt माँगा
तो बोला कोई जरुरत नहीं है, हो जायेगा बिल Don 't Worry और बिल हुवा नहीं, जो की IDEAmoney से किया था. फिर मैंने गैलरी में visit किया और उसके बारें में बोला तो उसने Manager को १४०० rupees दिया manager ने site open किया और कुछ किया पता नहीं. जो की अभी idea ने मेरे ऊपर केस किया है. आज जो मई आईडिया गैलरी से बात कर रहा हूँ. Laywer से बात कर रहा हूँ. Idea Gallery वाले अब कोई respond नहीं दे रहे है, कल आ जायो. फिर आ जाओ, employee नहीं है, बोलके मुझे जाने के लिए बोल रहे है,
अभी तक मै ६-७ बार Idea Gallery में जा के आया. Please give respond for my paid bill and close the case.
Mere Paas se ATM Card se payment kiya Tha uska mere paas Transaction ID hai.

Idea Gallery:

Dear Idea
Myself Lavish Lalwani, My Cell No. Is +91-[protected], I am coming in Makarpura, Vadodara idea branch for portable my Tata-Docomo operator in Idea last monday[protected]. That idea executive given 7 days time for portable. Today[protected] i am visiting in that branch (MS. KRUPA) she given again 4-5 days processing time. I am realy not satisfied with that branch (Shreeji Communication)...If that type of information we get from executives its a very sham on idea...Its a humble request to you please you should change that type of executive whoz given wrong information.If idea make this type of issues again and again then obviously costmers not setisfied or leave idea operator..

Thanx

Sir
i am using idea i wont my detales outgoing or incoming calls on my email id its most important for me plz i have requset my no [protected]an my email id is [protected]@, gmail.com plz its my hamble reqeut to get me call detels it relatet to my life try to understant and give the detals to my email id thankyou so much peleas ...

I am using idea postpaid connection [protected].
Its being 10 times that i have been gone to idea showroom near cental town gurudwara and friends communication showroom..
They both are having same answer that we dont have sim cards all the time...
There us an executive in cental town showroom Mr.Ram ..
He doesnt know how to deal with the customer...
So its my request to please solve my problem, its nearly about 3 months i m waiting to convert my connection...

This is Nithin, my no is : [protected]. I had ported my number from airtel before 3 months. After getting it ported, I was totally happy with the service and offer. But once the 3 month has been completed on end of last month. I am facing with the major problem which is, the automatically deduction of amount from balance by saying that, I have activated with some VAS offer. I have called customer care several time for registering this complaint, but the answer what I got was nothing expect the rude behavior once with the senior manager from idea customer call, he was just directly blaming on me that deduction is just because of my internet usage, even after given him the fact what has happen he was not able to understand.

How ever, all together I have lost already around 300 to 400 amount due to this unnecessary VAS activations. I request with this mail to get my amount back or to at-least stop my automatic activation process which is since march 1st 2016.

Please consider my request and address this problem. I will wait for the reply, or else I will port my number back to some other network along with this I will keep intimate our corporate office to black list the idea service for which we are having your service for 400 employees now.
I am totally frustrated with this useless long follow up with idea service.

I REQUEST TO ALL
PLEASE PLEASE PLEASE !!!
DON'T GO FOR IDEA NETWORK EVER AND ALSO DON'T RECOMMEND ANYBODY TO USE THIS.

I have been calling IDEA BROADBAND customer care to close/deactivate my broadband connection for since last 3 months.
At first It was closed around 2 times I registered the issue. But again without my concern again my connection has been activated.so I informed customer care again for 5-6 times . But still I am getting calls from the company to pay the monthly bill. Each time I complaint about the issue I'm told that it will be turned of in 24 hrs. Yet I am again receiving calls for paying the bill. Really bad service from Idea broadband.

Dear sir/madam
my name is nitin jain from canara bank, i have used idea pospaid connection, i have taken rs 499 plan but every month some other charges added in my bill and my bill goes up aproximate above rs 1300, this month also my bill was 1349.54, customare care executives cant answering clearly, cut the phone, hold the phone, i am very disappointented
please take immediate decision

Nitin jain
[protected]
canara bank
noida

Yesterday night I received SMS that due to high ISD Usage. SO I was made a payment immediately & requested to activate services on toll free no. I got info that the same will activate in next 2Hrs. than on today morning still same not activated so I called again & got info that due to non approval same no activated & its activated shortly . but after 2 hrs same. so I was called again & this time I got info that due to some documentation issue its not activated & I have to visit any IDEA Office to activate same.
why should I visit to IDEA office to activate calling on my number is I am not wrong.
I have all the avoidance with me

Sir, I want incoming call details my idea number is [protected] on my email id ..[protected]@gmail.Com

Both outgoing and incoming call details my idea number [protected]... From 15 September 2016 to 10 march 2017 please help me sir

Send full details on my email id... [protected]@gmail.com

Please hurry up please try to understand
Thankyou sir...

Hi,

This is Rishi kumar. Yesterday morning I lost my bag at Gohad near Gwalior M.P. India while coming from Gwalior to Etawah. It contains the following sim I was using:
[protected] IDEA UP

One mobile c 2900i
Please block all above numbers permanently ASAP.