Idea Cellular Complaints & Reviews

Hi,

I have opted for porting from idea as shifted to gurgaon ncr location from pune 6 month back. Everytime my port request was rejected. While porting idea has given 635 rs extra bill in name of internet usage. I have inquired and given my stats but they had not agreed. I had to pay the amount as wanted to port and paid 650 rs on 18th may 2016 to go for successful porting. Here also idea maharastra account is not showing my bill cleared. I have again encountered and sent screenshots of my credit card transaction. They have took so much time to reply and finally said to go myidea showroom with statement. I have already said as not able to go myidea specially when where fault is not from my site and resent my credit card statement with transaction id reference mentioned. I also forwarded email to idea from bank where bank accepted that the payment has been made to idea.
In morning 06/04/2016 they made call and i cleared every points. They have said that your issue will resolve max by 09 june 2016 and without late payment charges.

After sometime my service got barred and when i said to resume then idea replied back to repay the amount.

Due to barred service from idea, i am not able to receive impotent messages and calls, also in risk of my number lost.

Can you please action here asap? Thanks if you can make everything clear asap.

Dear sir,

This month i got too much amount bill around rs. 950 (Jun 2016) where my plan is rs. 199 per month with a corporate connection.

Where i have called on any number and same number which they are saying that i dialed is not showing in my call history details on which they are charging rs. 400 unnecessary.

Previously also i have raised a complaint in trai where i paid my bill at ideacelluler store and got a paid receipt but that store didn't paid my bill and closed his store without paying my bill. That time also idea customer care have not gived any attention on that incident.

This time also they unnecessary provided bill which is very unethical.

Please take action this asap.

Thanks
Anil rathore
+91-[protected]

Idea charged me rs.99 as subscription charges for hello tv and when i checked the sms, i called the customer care of idea. I have never subscribed to hello tv and even didn't know about it until i saw my sms. I immediately called to customer care to stop service whenever i received sms but customer care people said that rs. 99 will be deducted though i haven't used it. I called customer service about 4-5 min after activation. The customer care people however maintained that i would have to pay and there is nothing they can do. I even asked for the details as to when and how was this service activated. However they informed me that they cannot share this information with me. I am really disappointing with idea as they not only fraudulently charged me, but also didn't take my complaint. I hope this can get resolved on this forum. My mobile number is [protected].

Hi mera naam amjad hai aur maine *121# dial kar ke offeer check kiya power recharge ke liye jisme rs 32/- ka power recharge ka offer tha ki local calls 30p/m, std 35p/m, for 4week, aur jab recharge kia to validity de raha hai 10 day, to ye fraud hua ki nahi offer me kuch aur de raha hai aur kar kuch aur raha hai. Customer care me baat kiya to cce (Tapas roy) ne kaha ki ye offer sirf easy recharge par hi valid hai, tab maine kaha to jab offer check karte hai to saath me ye kyun nahi likh dete ki valid only easy recharge. Tab maine usse kaha ki ok jab mujhe benifite nahi milega to aap mera recharge deactivate kardo main easy recharge kara lunga to cce bolta hai aapka paisa wapas nahi hoga jo karna hai aap kijiye, to mera kehna hai aap log jab customer ko right coformation nahi denge to customer satisfy kaise hoga, aur agr yahi haal raha to main v apna number jal hi port kar lunga, thanks.

मेरे नंबर से 34 रूपये काट लिए गए हैं और किस चीज़ के काटे हैं ये पता नहीं। ऐसा पहली बार नहीं हुआ है, इसी वजह से मैंने अपना नंबर भी बंद करने के लिए request डाली थी लेकिन उन्होंने कहा सर आगे से ऐसा नहीं होगा।
अब मुझे मेरे खाते में पूरे रूपये वापस चाहिए।
अगर ऐसा ही चलता रहा तो मैं आगे भी कार्यवाही करूँगा। मेरे पास ऐसे अन्य लोग भी हैं जिनके साथ ऐसा हुआ है।

On 3rd June at 10:14 am I have been charged with 100 rupees for some juice up thing which i never intended to have.

Tried calling the customer care but the automated system is putting a real person through the phone line.There have been similar past experiences on another idea number as well . Therefore, I would like the company to look in the matter and disburse my credit back into the account.

A quick reply would be appreciated from the concerned authorities.

Hai.I purchased this sim card 1mnth ago [protected].It was completely network error I wanted to call many times complete single call as well .I complained to idea customer care office in Muttil Wayanad Kerala. after inspection they given me new simcard .it was a manufacturing defects from your company ..
Today I found your company deducted 15 rupees from my credited balance as new sim card charges .
Why should I pay for your fault ??
Therefore you are requested to pay back my deducted money soon as possible.
Thank you
Ashraf kakkarath

मैरा नाम राकेस कुमार है और मैने अपने नं.पर rs 5 का
Rracharge kiya जिससे मुझे local idea call 30paise/min. After fitst 120 sec. (120sec.1.5paise/min.) का benefit मिला 90दिन के लिये जिसका message मेरे पास है लेकिन
जब आज मैने एक फोन पर 19sec. बात की तो उसका charge मुझे 45paise लगा जब मैने idea costumer care मे इसकी complaint की तो मुझे पहले कोई जवाब नही दिया और जब मैने लगातार 3_4 बार callतब मुझे कहा की आपको पहले 20sec. ही 1.5/sec. का charge लगेगा तब मैने उनको message के बारे मै बताया तो उन्होने उसे मानने से इन्कार कर दिया अतः अब मै चाहता हूं कि जिम्मेदार लोगो पर उचित कायर्वाही हो और मुझे मेरा इंसाफ मिले

Hi,

I complained about VAS service activation on 19th May but idea didn't contact me for the same. Some service was activated without my consent which i got it deactivated instantly. But still it has been added to my bill. Please don't compell your user to waste their precious time in doing complaints and all. Either remove that amount from my bill. If its really not possible from my side then do let me know and being honest customer i'll definitely pay the amount whatever has been charged but I won't doubt in porting to some other network.
My contact number is [protected].
Screen shot i am attaching to prove that i deactivated my service instantly.
Thanks

Reference to idea postpaid connection in the name of self.
The current bill plan is nbs-399 and was taken by me in march 2015. As per the bill plan the extra usage of internet (Over 1gb free) will be charged @0.5p/10kb. This rate was stated by idea representative in email to me.

In my bill for the month of may 2016. The extra usage, above 1 gb has been charges @1p/10kb.
The gprs usage is shown as - 1733560 kb (1.65 gb)
The free usage as per my plan - 1048570 kb (1.0 gb)

The extra usage =[protected] = 684990 kb

As per my bill plan,
The overage charges should be = 0.5 x (684990/10) paise = 342.495 rupees.

However, in attached bill, the overage charges for gprs is shown as 684.99 rupees.

The idea customer care states that the rate has been 1p/10kb since the initiation of plan by idea company. However, the email sent to me by idea representative shows it as 0.5p/kb. I have also sent email to the idea customer care no help.
This is problematic for the customer and wrong charges amounting of rs 343.
Different idea employees are quoting different charges and charging customers wrongly.

The idea bill terms and conditions state :
F. Idea cellular limited reserves the right to vary the rates of the penal charges from time to time with due intimation. However, no intimation was given for any revision, if it is the case of any revision of charges.

Prashant10. [protected]@gmail.com.

Inspite of being a very old stayed customer of idea thus company has not provided me any voice offers till now. So finally decided to port idea no [protected] to other network operator as there is many exciting offers in other network. so decided to port my idea number to other network else idea provide me voice offers on my number.soon going to port my idea number to other company network.please tell me the procedure of porting me the number.

From last one month i am facing problem with signal strength with idea, hence i am not able to receive and make calls to customers. Same problem facing by all the idea users in main building.

Today i have called mr. Vishnu ([protected])/representative from idea and came to know that, their tower in this area was not working from last one week and it will take one more week to restore. The reason for this is the building in which the idea tower is present was locked by the owner.

We are facing very inconvenience with this and customers are complaining.

This is my fourth day that you deactivated my sim, even though i submitted my documents. I have been trying to explain my problem to idea in email as well as in phone. But there is no solution. I don't know what is happening to my sim.

I have been using this sim for 10 years. Suddenly it was deactivated without a notice.

I will explain everything again. My name is pejjai nagaraju. My mobile number is [protected]. I had been getting messages as i need to submit the documents to nearest idea show room. The sim was with my uncles name to use family purpose. Finally we decided to change the sim to my name. So we went to idea celular limited-head office at fateh maidan road on may 21, 2016, approximately between 10:30 am to 11:30 am. I have shown my uncle original vote id proof and submitted copy of voter card signed by my uncle, no objection letter to transfer the sim to my name, and my id proof with signed photographs and filled form. They have given me a receipt with serial number apma 2397858 and a 4g sim card. I was told that my old sim is deactivated and new sim will be activated with in 3 days. But my old sim was working properly till 29th may. Without my notice you have deactivated my sim. I called to idea customer care, but they could not help me. I messaged to customer care, again no help. I was just sent a message as 'email reference id e1-[protected] for future correspondence.' i don't know meaning for this. Still my new sim is not activated and old sim is deactivated. I don't understand how idea company keep the records of a customer. I have been calling and giving my details, but no one was able to find a solution. It is a kind of stress for me. They simply deactivated my sim and asking me to submit documents again. How many times should i submit documents? Do they think we will get leave in my office to do that. How stupidly idea cellular is not able to trace my documents. I have been giving all the information, but they are not able to trace it. I have sent many mails to them, buth no reply except sending email reference id. The last email reference id is e1-[protected].


Please find out the details what you need.

1. Submitted documents at idea celular limited-head office, khan lateef khan estate at fateh maidan road

2. I dont know any one name there, they mentioned phone number [protected] in the receipt.

3. I went there on 21 may, 2016. Between 10:30 am to 11:30 am.

4. Last successful recharge is 60.00 rupee

5. Last successful recharge date is may 26, 2016
6. Current balance in the account is 0.16 rupee
7. Frequently called numbers - [protected] and [protected] 5.

8. The new sim number[protected] h4 wd i given my details and no objection letter to transfer the owners authority. My name pejjai nagaraju adhar card number:[protected] my address: pejjai nagaraju s/o pejjai ramana reddy, hous no:186, school line, near canal, tupilipalem, vakadu (M), nellore (D) andhra pradesh-524415.

It would be very kind of you if you could forward this complain to the right person and take action to activate my sim.

Thanking you


Sincerely
Pejjai nagaraju

Myself asokk chakraborty e-mail [protected]@gmail.com recharge for 1 gb of idea cellular by 146₹. As they took more time i activate on daily basis at the cost of ₹5/- per day. They have deducted my 1gb data without informing me. I contact with customer care of the company. They inform me as i have taken daily pack they have deducted my 1 pack ie ₹146/- pack.
You are there for requested to look into it.& do the needful.
Thanks,
My alternate mobile no. Is [protected] & e-mail as given [protected]@gmail.com

I have received message informing activation of game buzz service on 2nd June 1.16 am. And they have charged me Rs.75. Because i had not activated it i sent message of deactivation as soon as i received message.On calling customer care they have explained me that it has been activated through some internet page pop up where as i have not given the consent to any request. I request u to please refund me Rs.75

Hi
I am your customer using a prepaid mobile no. [protected] I am facing problems with your company's sim. I noticed that your company is deducting fake call charges from my account which is not fair. Your company had been deducting money from my account since long time. It only came to my knowledge yesterday when my phone switched off at 2pm. The following calls were made from my carrier which I noticed when I switched it back on.

Date. Time. Mobile no Out going time. Incoming time
31/5. 5:57pm. [protected] 3 minutes
31/5 6:12pm. [protected]. Cancelled
[protected] 30 seconds
6:14pm. [protected]. Call cancelled x2
6:14pm [protected] 35 seconds
6:16pm [protected]. 1 minute
6:18pm [protected] 1 minute
6:45pm [protected]. Missed call
6:56pm [protected] 2 minutes
7:00pm. [protected] 26 seconds
7:00pm. [protected] Cancelled
7:21pm [protected]. 3 minutes
7:32pm. [protected]. Cancelled
7:33pm. [protected]. 2 minutes
7:37pm [protected] Cancelled
7:37pm. [protected] 1 minute
7:39pm. [protected]. Cancelled
7:40pm. [protected]. Cancelled
7:40pm. [protected]. Cancelled
7:40pm. [protected]. Cancelled
7:41pm [protected]. 1 minute
7:43pm [protected] 8 minutes
7:57pm [protected]. 1 minute
8:02pm [protected] 37 seconds
8:04pm. [protected] 2 minute
8:08pm [protected] 53 seconds
8:09pm [protected] 1 minutes
8:33pm. [protected]. 51 seconds
8:26pm. [protected]. 25 seconds
8:34pm. [protected] 4 minutes
8:38pm. [protected] 3 minutes
9:19pm [protected] 1 minute

I call customer care miss Madhu attend the my call she was not ready to listen problem Kindly clear this problem of mine or I may have to contact the authorities or even the media Facebook tweeter ect. which should not be happening. I just want an immediate solution and a refund of my deducted money back.

Thanking you

Yaser Rashid
Rising Sports
Reman Nagar Opp. Power Grid
Ludhiana Road Malerkotla (Pb)

Hi, i am vinay kumar jha. I did the Rs 15 Recharge on 31 may from mobikwik wallet on idea number [protected] but i did not get the balance. so, i call to customer care and talk with customer care regarding this problem but he did not solved my problem. he is telling i did not have any record for this. but i also have the transaction no EN[protected] and all the details. so what should i do for this please suggest me.

Dear Sir, I request you kindly resolve the issue o[censored]nexpected amount Rs.3418.98 bill against mobile No.[protected] for the month of April-May payable by May 31, 2016, It is also submitted that I approached the local idea office and complaint of the matter but the issue was not resolved, I have deposited the amount of Rs.3419/- as they assured the amount will be adjusted in the next bill, but I am not sure.The person sitting in the Local Idea office told me that T have used over and above GPRS than the given pack of 2G
which is not true as I am using this pack from last 4-5 yrs,
So I request you to kindly resolve the issue.
Thanks
Guljar Chand
Nawanshahr Punjab

Hello,
Vas service called "game buzz" has been automatically subscribed and activated on my idea number [protected] today (01/06/2016) at 4:07 pm, and they have charged rs 75 for this.
On calling the idea customer care and complaint number (198) and explaining them the situation, they refused to refund the balance and told me that the service has got activated via some internet page. But i have not activated it myself from any internet page or pop-up. I got the service deactivated but need refund of the money they have charged to me.

Sir
i have applied for port out from idea and my letter had been rejected 3-4 times without assigning any valid reason from company and when they told me contact idea office they r answerless and as a senior citizen at age of 73 years, the company is harrasing me by not giving me permission to port out and i have to go to their office again and again. i would like to complaint in consumer court for all my coroperate connections so pls help to teach this company lesson