Idea Cellular Complaints & Reviews

Hi this is srinivas manne from hyderabad have ported three mounths back from airtel but yesterday idea has barred my outgoing which is very much insulting in society saying that i have rs 270/- outstanding in previous airtel so i have paid that amount also and cleared the amount and now after clearing that amount they are making me run hear to airtel and idea but they are not responding properly just they are troubling if i go and meet airtel they are asking to meet idea people and idea people are asking to go and meed airtel they are just making me run hear and there but not solving my problem so kindly help me
and its details are bharathi airtel ltd
inr 270.00
09/06/2016 14:07:32
card:*3590
Auth:140729
RRN:[protected]
Inv:1233
Receipt no.[protected]

Sir this is second time when my idea sim say sim card registration failed . In 2015 30 october my sim service banned and this time now again . I think idea sim service is very poor and the offers given by them is very costly ...
When in october when my sim card registration failed i went to idea care service, they charges 50 rupees but the actual charge is only 25 rupees . This idea service is very bad for me ...

Address of idea care service center is - idea point near chayaa cenima hall barabanki pin code - 225001

I have idea post paid connection mb.no.[protected]billing dt.4.6.16.i hv paid bill and completed all formalities on 4.6.16.for post to pre paid ur idea office staff gave a sim and informed that sim will be activate after 3days but till date not activated.several time approached idea office near pramod patrol pump.jhansi.bur no response.pl.think ur self are u satisfied for providing such poor service?for post paid connection ur staff himself physically approached to my residence.but for pre paid costumer is roming ur door.😞😠.do need full action.

Dear sir,
I have a postpaid connection of idea no. [protected]
Bill pay my company control print ltd.
But happened that date on[protected] time 19:56 i have message from idea company iz-health no. 53513
My mobile under book so this number dail and call duration 01:11:21 call charge rs 3/min. After that again message from dail number call duration 01:11:40. Total charges rs.600/- than i was talking with consumers compailen idea 198 than he was telling me that you dail this number two time so that call charge rs.600/-u paid
But why unwanted messages for customer.
Company asked for customer for this service when new connection post paid connection customer.
In the call duration not reposne from me any responses
I want to recording for this call

Myself Pradeep i want to discontinue my no. With idea cellular your idea agent misbehaving me very worstly she said jo karna h karlo i dont want to continue idea connection its very worst service provider your agent has not having helping tendency they do not know how to attend the customers immediately prepaid my no from pospaid then i will port out from idea

[protected]
[protected]

Dear Sir/Madam,

This is informing you that June3 11: 00 am i am take Emergency loan Rs.10 & i am also Recharge Rs.15. 70MB net pack. I am using internet that time gprs balance detected at the same time 6.94 main balance is detected in Idea cellular network.

I am asking the customer care he say wrongly taken with in 48 hours amt will be credited in your account . But till this amt has not credited in my account. I really suffer to make a call someone..

Please take necessary action & save Customer emergencies..

My Mobile no. [protected]

Thanks Regards
Muthukrishnan.

They have deactivated my old sim, as per the customer care suggestion i went to idea office and submitted the required documents and get the new sim.
They told that the sim will be activated within 3days. After 3 days they want me to call 59059 to activate the sim.

But till now i didn't get network signal in my phone for idea sim. So i am not able to call to 59059.

My number is [protected]

Please address the issue

Past 1-2 weeks receiving calls from this mobile no: [protected] to my no: [protected] regarding deactivation of services.
Actually this mobile is being used by my mother, which is in my name.
The service provider of this mobile no is: idea cellular.
I was informed from my mom that some one is calling for some proof verification on this no. I told her, whoever it is leave it, don't give any address and don't even tell the name. Daily he is calling & she disconnects the call. Today when i attended the call, the person told me that he is calling from idea & he forced me to tell the address and proof details or else the no. Will be deactivated. I told him, do whatever you want. Then he started with * words. When i enquired from idea, one of the lady from idea care told me that this no. Belongs to idea postpaid department and she told me to complaint to idea postpaid department. See i am a consumer i don't have any idea postpaid connections and this no is prepaid and is being recharged correctly when the balance is less. And we are being treated like a fool from idea. Even my number is dnd activated in fully block. As per the rule, calling & asking details is cyber crime. I want immediate action to be taken against this issue.

On thu, jun 9, 2016 at 12:47 pm, abhaya agrawal wrote:
Idea team

Please call me at [protected] to discuss this matter. I have been getting so many calls harassing me unnecessarily.

Thanks
Abhaya

Thanks & regards
Abhaya agrawal
+91 [protected]

On thu, jun 9, 2016 at 12:32 pm, abhaya agrawal wrote:
Hi appellate team

Please call me at [protected] to get things resolved in amicable manner.

Thanks
Abhaya

Thanks & regards
Abhaya agrawal
+91 [protected]

On wed, jun 1, 2016 at 12:27 pm, abhaya agrawal wrote:
Hi

You can call me anytime today

Thanks
Abhaya

Thanks & regards
Abhaya agrawal
+91 [protected]

On wed, jun 1, 2016 at 12:20 pm, appellate up east wrote:
Dear customer,
Greetings for the day!

Please note that our customer care e-mail id has changed to [protected]@idea. Adityabirla.com.

For all your future correspondence with customer care, please write us at our new customer care e-mail id [protected]@idea. Adityabirla.com mentioning your 10 digits idea mobile number in the subject of the email. (Please do not include any space or special characters between the digits).

This is with reference to your email.

We would like to inform you that we are continuously trying to contact you however all our attempts were unanswered.

Hence you are requested to confirm suitable time (Between 10:00am to 6:00 pm) and your alternate contact number so that your concern can be discussed and resolved at the earliest possible.

You may call our customer service help line number [protected] or email us at [protected]@idea. Adityabirla.com for any assistance further.

You are our esteemed customer and we assure you best of our services at all times.

Thanks & regards,
Appellate officer! Dea cellular limited - up east
Visit us at : www.ideacellular.com
Description: cid:image001. [protected]@01cfa8c8. D7783a60
Dial 121 and idea showroom will come

From: abhaya agrawal [mailto:abhaya. [protected]@gmail.com]
Sent: thursday, may 19, 2016 7:50 pm
To: appellate up east; arpit. [protected]@gmail.com
Cc: customer care
Subject: re: fw: your idea mobile numbers:

Sir
Kindly disconnect all three numbers. Worst service by idea. Airtel and docomo are far better. Simple problem resolution takes so much time. I will not pay bill also i will file a case im consumer court.

Thanks
Abhaya

On 19 may 2016 19:46, "karan kashyap" wrote:
Mail cc: apeallate. [protected]@idea. Adityabirla.com

Sent from my blackberry 10 smartphone.
Original message
From: karan kashyap
Sent: thursday 19 may 2016 7:36 pm
To: appellate. [protected]@idea. Adityabirla.com
Cc: abhaya agrawal
Subject: fw: your idea mobile numbers:

Sent from my blackberry 10 smartphone.
Original message
From: karan kashyap
Sent: thursday 19 may 2016 7:22 pm
To: [protected]@idea. Adityabirla.com
Cc: abhaya agrawal
Subject: re: your idea mobile numbers:

‎dear concern,

In my previous mail i have asked you to tell me about my bill plan.
Without my knowledge my plan has been changed to 1699 in all 3 number. R u guys?

Initially my plan was easy share rs.999

In this i wa getting cug for my all 3 number i. E [protected], [protected], [protected]

Due to excessive data i was getting bill around 2000 or 2200... Even this figure was high to use at home.

Now you guys hve activated 1699 on all 3 number... Neither cug is active nor each individual can use 8gb 3g data. I will get monthly bill of approx 5000. Do i am mad??

My all3 number is for my personal use. You crazy guys have given me more than 10k free minutes on every sim. Do i run call center???

My concern is to get cug plus data. Recently i have talked to customer care number 198. Girl name was miss. Abida... She understood my problem on genuine basis.

Final concern is to get easy share 1400 monthly plan on my 3 number.

Else discontinue my service.
Arrange a call back for the same.
Arpit kashyap
[protected] ‎

Sent from my blackberry 10 smartphone.
Original message
From: karan kashyap
Sent: thursday 19 may 2016 5:16 pm
To: [protected]@idea. Adityabirla.com
Subject: re: your idea mobile numbers:

Please find the attched file with the mail, plan has been changed but what for this month bill. When that can be pad and how much is the weiver, hope you can ross check your system for the same.

And also please tell what will be the bill amount from now on wards if we dont cross the plan limit as desired.

In between i also want to know my plan details which is going to be activated from 19 may 2016.

O that i can understand what will be the min amount to be paid.

Thanks for promt response.

Looking forward for an quick revert.

Sent from my blackberry 10 smartphone.
Original message
From: [protected]@idea. Adityabirla.com
Sent: thursday 19 may 2016 5:03 pm
To: arpit. [protected]@gmail.com
Subject: your idea mobile numbers:

Dear customer,

Greetings of the day!

This is with reference to your email regarding bill plan change.

Please accept our apology for the inconvenience caused to you.

As per our telephonic conversation earlier today on contact number [protected] dated 19th may 2016, your concern has been discussed.

We have registered your complaint regarding bill dispute towards monthly rental under service request number c1-[protected] and expected completion time and date for the same is 04:44:39 pm, 26th may 2016.

Please be informed that waiver if any applicable same will reflect in your forthcoming invoice.

Further, we have processed your request for bill plan change for your idea numbers [protected] and [protected] from easy share 2.0 plan to idea proposed plan[protected] plan under service request numbers c1-[protected] and c1-[protected] with effect from today, 19th may 2016.

Please note that the rental will be charged on pro rata basis and the benefits will be calculated on pro rata basis as well. This is because the bill plan has been changed mid bill cycle.

We have attached list of festive days for your reference.

Also, we have taken note of your feedback. At idea, we immensely value your feedback and suggestions for further improvement of our services. Thank you for writing to us at idea.

Should you need any further assistance, please call our customer service help line number 12345 or email us at [protected]@idea. Adityabirla.com

Since you are our valuable customer we recommend you to enjoy our special dedicated helpline without ivr on 12345 for any of your concerns. The agent assistance on this helpline will give prompt service 24x7. Thank you for writing to us.

You can also check your account details by registering on our website www.ideacellular.com

If you are a corporate customer, registration can be done by the authorized signatory of the account.

Moreover you can download my idea app from your smartphone for easy access to your idea account.

Thanks & regards,

Prajkta palav
Customer service team
Idea cellular limited

To see the email body please open attachment

*
An idea can change your life.

* legal disclaimer *
This e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

* an idea can change your life. * legal disclaimer * this e-mail may contain confidential and/or legally privileged information and is meant for the intended recipient (S) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea. Adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.Internet communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Idea cellular limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

On 7-6-2016 i have recharge my number by free charge of 298/ rs. But by my mistake it goes to wrong number so pls refund me the amount or benefit.
I have talk your executive yesterday but he inform that contact your bank we cant refund as recharge done to other. Solve my problem immediately. If idea will not solve my problem i will ask justice by legal way.

This is to state that I am Pranesh Kumar Saha and my wife Mira saha residing at 5 North Panpara Road P.O. - Talpukur District North 24 Parganas west Bengal pin 700123. I procured one idea gsm sim ( new connection no [protected]) in my wife' s name from Idea Shop C.S Point, Old Calcutta Road, Barrackpore after submitting all necessary documents. and after proper mandatory verification prior to activation the new connection was in service since 23 rd September 2015 till 4th June 2016 when a note ' registration failed ( tower not shown) ' appeared on the screen though on the same day 11.55 am I had recharged for rupees 26.00 without facing any problem. No call could be forwarded.

5th June 2016, being sunday, we could not be able to make contact with Idea Shop C.S Point. When contacted on 6th June 2016 I was told that this mobile connection was permanently disconnected as 8 more sims were issued against Mira Saha of 5 North Panpara Road which is completely beyond any explanation. It is quite evident that documents produced on her behalf were copied number of times to fraudulently withdraw Sims. And this fact is a matter of grave concern as one or more of those 8 sims may reach in the wrong hand who may use it in subversive activities – my wife may get dragged into problem due to no fault on her part. As a consequence we feel very much upset and disturbed. Apprehending the possible danger I, on behalf of my wife, request to your goodself to block all the other connections in the name of Mira Saha, thus issued, without any further delay.

As Mira Saha of 5 North Panpara Road P.O. - Talpukur District North 24 Parganas west Bengal pin 700123 is the genuine customer I request you to take necessary steps to issue a completely new connection (without any like problems mentioned earlier!) at the earliest. We are very senior citizen- I am aged 79 and my wife is 73. We should not be put to any harassment at these age due to no fault of ours.

Pranesh Kumar Saha
Husband of Mira Saha

Your game buzz has been activated. Amount charged is rs 75.00 /- for 15days. Renewal charge is rs 75.[protected]@15days as applicable. To deactivate sms stop to 155223. Your balance is rs.3.02/-

Got this messages on my idea number [protected] out of nowhere.
Called 198 seeking refund but the executive denied it saying this was activated by me using internet.
When asked about the website through which i activated he kept mum and then took some weird name which i didn't even hear of. I do have the call recording with me which i have kept as a proof.

I request you to kindly refund me my amount 75rs at the earliest.

Thanks and regards

I am an army officer presently posted at Bhopal. I have a 900 plan with 5GB data for 3 dependent Nos.
Whenever I used to go outstation, I have had very bad experiences because of the very poor Idea connectivity while roaming.
Recently while on leave in Maharashtra, Goa, Karnataka, Tamil Nadu & Mumbai from 01 May to 07 June I experienced the same extremely atrocious connectivity on all 3 Nos. Even manual registering was a problem as the Nos kept getting deregistered very frequently. Even voice calls was difficult.
Even now back in Bhopal wef 07 June I am not getting data connectivity.
When I visited your registered offices in the abovementioned states, they refused to resolve the issue stating that it is Idea Bhopal's headache.
When I called your Idea Bhopal Customer Care a No of times on the No given by your Mumbai office, they took no action despite assuring me that they would call back.
Your Mumbai office stated that there is no Idea 4G connectivity in Mumbai wheras your Bhopal Customer Care stated that Idea has a tie up with Airtel.
Surprisingly my seperate Idea Data No worked in all the abovementioned places with your 4G Idea wifi dongle. Even now on returning to Bhopal this data No is working even without me registering the No.
Hence the logic of poor data connectivity on my 3 mobile Nos is not understood.
You are requested to initiate actions to resolve & compensate me for not being able to utilise my plan facilities otherwise I will be forced to change my service provider.

Today 08/6/2016 6.13 pm company activated the juice up service and charged the 150 Rs. when i notice the sms I immediately call to customer care and discuss the issue but they told me it activate through internet but i am not activating such service even i dont know about this service...how can they answer me like u click on any advertisements and it activated. I give the example of bank money transfer they confirm request through OTP and then transfer money. pls idea cellular company look into this matter and refund my valuable money. My idea no is [protected] and dont make the people fool. Name :sharad kadam

Dear sir/madam,

On date 27.05.2016, we give my document for mnp from reliance to idea postpaid ([protected]), idea person collect our document after 2 day we have receive a call for verification & he ask my address & other details then he said that our representative come your address for verification,

Till date no one come & my number not activate & all contact person mobile number is switch off,

If i am right its a fraud,
& i am plan to police complaint if we have not receive any reply.

I see that somehow vas services skill derby gaming service has been auto activated on my idea mobile no [protected] and i have been charged (70 inr for 2 separate subscriptions) for same. It was difficult for me to even disable services but somehow i disabled it. Please take suitable actions against idea mobile to prevent same and help me in reverting back the amount.
Telecom service provider can't auto activate such service without taking written consent of customers.

My name is ajmal khan. My mobile number is [protected]. I was recharge through my idea app from 249 inr and they provided me only 1gb data but the offer is 1gb 3g +1gb 4g. The company cheat me. I was called at 198 idea customer care and they providing me wrong information. I was also mail them but i am not getting reply yet. Please help me otherwise i will think there is no constitution in india.

Dear Sir/Madam
My Idea Cellular Post Paid number is [protected]. and i am using this number from last 2 to 3 years as a postpaid customer of Idea Cellular. But now a days i am not able to afford postpaid number so i went to the M/s Sunrise Communication, Mughal Canal, Karnal-132001(Haryana). but each time when i visited there for my above stated problem they again and again gave me the request number and told me to wait for revert from Technical department but every after 1 or 2 days i receives message that " your request for Idea cellular is canceled due to technical reasons. You are requested to please help me out in this metter as another bill is coming again after few days and i am not able to afford. right now i am ready to make payment of my F & F amount but not another months

Thanks & Regards
Nitin Mohan Sharma
[protected]
Karnal-132001(Haryana)

Hi,

I am following up with Idea Braodband Customer Care[protected] but getting negative and unsatisfactory response.
below is the list of ticket number provided against my account.

Date Ticket No
2-Jun TCT[protected]
3-Jun TCT[protected]
4-Jun TCT[protected]
5-Jun TCT[protected]
6-Jun TCT[protected]
7-Jun TCT[protected]
8-Jun TCT[protected]

Please look in to this urgently.

Thanks

Dear sir/ma'am,
I had applied for mobile number portability from idea for the following two numbers:
[protected]
[protected]
First request date : 03/05/2016
Second request date: 20/05/2016
My requests have been rejected on false grounds. First time they told me reason incorrect documents. Second time they again told me the same reason, but when i wanted details, they told me that we had called you few days back and that i denied to port the number, which never happened.
And when i called idea customer care to file a complaint, mr. Abhijeet datar, denied to do so.