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Updated: Dec 17, 2025
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B
Bhagwandas Vemula
Oct 14, 2020
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I placed an order of food delivery using kfc app on 14 Oct [protected]@7.pm for INR 749.99. The commitment was to deliver my order by 8pm. I waited until 9.30pm but still the food was not delivered. At around 9.45pm I got a call from delivery person. Since I waited enough I did not accept the food delivery due to below reasons.
1. The food was cold and become soft
2. Disappoint caused due to lack of commitments by KFC

Please refund my money. I would never order kfc food online and also I would not suggest KFC. It's pathetic service by KFC and painful
KFC India customer support has been notified about the posted complaint.
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Is anybody looking into my issue? When will you refund my money? Or should I raise this in consumer court?
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This shouldn't have happened, Bhagwandas. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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Bhagwandas Vemula's [Complaint's author] reply, Oct 19, 2020
Contact No 9920240442
Order ID was 3111
Ordered through KFC App on Wednesday 14 Oct 20.

Pls share the email Id to which these details to be sent.
Bhagwandas Vemula's [Complaint's author] reply, Oct 26, 2020
Please resolve and refund my money. I have given all details
I need an immediate response
Reply
Please let me know when will you refund my money ?????? This is becoming pathetic day by day ...am losing my patience here. Pls resolve.
Reply
Bhagwandas Vemula's [Complaint's author] reply, Oct 30, 2020
Hello, ...when will u refund my money? Or will I assume that KFC cheats its customers?
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    R
    Raji Shanmugam
    Oct 13, 2020
    Resolved
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    Hi team,
    I made an order today in KFC and due to some network issues first time my order wasn't placed (Airtel money ) and so I did second time from my debit card .. later I noticed that amount has been debited twice from my account for only one order..
    Please look into it
    Aug 9, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    View replies
    I have added the payment details please look into it

    Ordered once but amount got debited twice - Comment #3747970 - Image #0
    Ordered once but amount got debited twice - Comment #3747970 - Image #1
    Ordered once but amount got debited twice - Comment #3747970 - Image #2
    Reply
    I have also attached a photocopy of the payment which was made twice for one order please look into it

    Ordered once but amount got debited twice - Comment #3747993 - Image #0
    Reply
    We'll surely help you with your concern, Raji. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
    Reply
    Raji Shanmugam's [Complaint's author] reply, Oct 20, 2020
    Email is not visible kindly look into it.. only if it is visible we can proceed further.. consider our complaints and do the needful ASAP.. Everybody's money is hard earned one so just try to do it ASAP
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      H
      harshu213
      Oct 12, 2020
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      Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
      Attaching screenshot for your reference.
      Please look into it and make the refund as soon as possible.
      Payment debited from account but order was not placed.
      Please help me to resolve the issue and help me to get a refund.
      My contact number is [protected]/[protected].
      Thanks.
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      Verified Support
      Oct 14, 2020
      KFC India Customer Care's response       Hey Harsh, we'll surely help you with your concern. Request you to share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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        G
        Gangadhar Barik
        Oct 11, 2020
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        I made online order for KFC product for which I also made online payment. After getting dispatch confirmation SMS I got a call from the delivery boy that please come half way to pick up your order, it will take some time. Already an hour has been passed but no revert from KFC. Now again I got a call from the delivery boy that there is a traffic issue. Will take some time to reach and delivery.

        If you are not able to deliver them why are you taking orders. Here it is my mistake that I made the payment.
        KFC India customer support has been notified about the posted complaint.
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          V
          vatvivek
          Oct 9, 2020
          Resolved
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          Address: KFC RBD Raja Bazaar

          I made a delivery order on 23rd of September from KFC app and the restaurants was KFC RBD Raja Bazaar, Patna
          I received a call after an hour from them that my order will take another 2 hours to deliver so asked them what else can be done so they cancelled my order stating that i will receive my refund in some days but I have not even after 16 days.
          Aug 7, 2021
          Complaint marked as Resolved 
          KFC India customer support has been notified about the posted complaint.
          View replies
          Hi Vivek,

          This shouldn't have happened. Request you to share your concern along with the contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

          Regards,
          KFC India
          Reply
          vatvivek's [Complaint's author] reply, Oct 14, 2020
          The email is not visible. It seems it is protected but i cant see it even after I logged in.
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            S
            Subhrajit1@
            Oct 7, 2020
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            I placed an order in kfc app through upi but the order was not placed even if the amount was deducted from my account. I had to place the order again. Thus had to pay twice.
            +1 photos
            KFC India customer support has been notified about the posted complaint.
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              B
              Bathini Ravi Chandra
              Oct 5, 2020
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              Address: KFC, DSL Virtue Mall, Uppal Hyderabad

              Hi,

              I have visited DSL virtue mall in Uppal Hyderabad on 3rd October 2020. I went to KFC and made an order of INR 864.00. First I tried paying with my debit card of standard chartered bank. The sales person told me that the transaction is failed so, I have paid using Paytm and collected the order.

              When I checked my account I saw that INR 864.00 debited from my account towards KFC purchase which is actually failed. Today is October 5th 2020., I haven't received the refund yet.

              Request refund the INR 864.00 for the same.
              +1 photos
              KFC India customer support has been notified about the posted complaint.
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                S
                sunny rekula
                Oct 5, 2020
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                Address: kfc kompally
                Website: online.kfc.co.in/menu

                On 24th sep i kept a order from KFC but order got cancelled and my money is debited rs798 .and i told that money will be refunded in 5 to 8 days but now 11days passed still no refund has happened and from two days they are not even replying ..the only replies i got is plz have patience our team willreach you .they are repeatedily saying this but no refund is happening

                Date of transaction 24 September
                Amount 798
                Debit card payment

                Order Number[protected]-3369

                my mail id [protected]@gmail.com
                +1 photos
                KFC India customer support has been notified about the posted complaint.
                Verified Support
                Oct 06, 2020
                KFC India Customer Care's response                 Hi Sunny,

                We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

                Regards,
                KFC India
                Oct 09, 2020
                Updated by sunny rekula                 every thing you asked is mentioned above plz check properly
                Oct 09, 2020
                Updated by sunny rekula                 [protected]
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                  S
                  Suhas Limaye
                  Oct 4, 2020
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                  I had placed order for Mingle BucketDe. I noticed that one item Popcorn Reg was missing from the sealed packet. Also, delivery person was very rude. May I know that how I am going to be compensated for missing item. This was my very first order with you so feeling very sad.
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi Suhas,

                  We'll surely assist you with your concern. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

                  Regards,
                  KFC India
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                    V
                    Viraj Lad
                    Oct 3, 2020
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                    Address: 301 SIDDHESHWAR APARTMENT, MIRABHAYANDAR ROAD OLD GOLDEN NEST, PHAS 3 NEAR QUINS MARIY HIGH SCHOOL

                    Order Numner - 5043 (Take away )
                    Date - 3 /10/2020
                    Store - Mira bhayander highway, Thane

                    I'm a one ur regular customer but todays experience was worst. The Burger which i had recived was without lettuce in it and hardly mayonnaise... Chicken was hard to chew

                    Expecting satisfactory reply on it

                    Regards
                    Viraj Lad
                    [protected]
                    KFC India customer support has been notified about the posted complaint.
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                      E
                      Ethan Proenca
                      Oct 3, 2020
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                      Address: Calangute, Goa

                      Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
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                      Hi Ethan,

                      Sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

                      Regards,
                      KFC India
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                        E
                        Ethan Proenca
                        Oct 3, 2020
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                        Address: Calangute, Goa

                        Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa
                        KFC India customer support has been notified about the posted complaint.
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                          A
                          amanddn14
                          Oct 3, 2020
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                          I had placed a order and amount has been successfully paid by Paytm ([protected]) and as per Paytm it has been successfully forwarded to KFC but I could not get my takeaway order at KFC Store. As per them they did not receive any order for me.

                          Payment Order Id[protected].
                          Transaction Id - [protected]

                          Kindly check and help.

                          Thanks,
                          Aman.
                          [protected]
                          +1 photos
                          KFC India customer support has been notified about the posted complaint.
                          Oct 14, 2020
                          Updated by amanddn14                           May I please have an update
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                            C
                            cmsahoo
                            from Delhi, Delhi
                            Oct 2, 2020
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                            Website: online.kfc.co.in

                            I ordered from KFC on 2nd October-2020 and also paid for the same but did not receive my order.
                            I paid 634 rupees.

                            Order Number: K241W02609 ( Bangalore)
                            +1 photos
                            KFC India customer support has been notified about the posted complaint.
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                              B
                              blueorange
                              Oct 2, 2020
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                              I paced an order of Rs. 434 on 2nd Oct at 7:41 Pm through UPI, Transaction ID is[protected], the order wasn't placed. So I tried placing again through retail net banking[protected] for same amount at 7:53 PM, similar issue was faced as account got debited for Rs. 434 but no order was placed. I haven't received any refund either for both.
                              +2 photos
                              KFC India customer support has been notified about the posted complaint.
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                                I
                                ishan indurkar
                                Oct 2, 2020
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                                I paid for kfc via bhim but once the transaction was successful and the money was debited, they showed an error and I haven't received any refund yet.
                                +2 photos
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Dear Ishan,

                                We sincerely apologize for the inconvenience caused. Please share your contact number, restaurant details, email ID and payment reference ID on [protected]@yum.com so that we can have the relevant assist you further.

                                Regards,
                                KFC India
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                                  J
                                  Jai1995
                                  Oct 1, 2020
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                                  Address: noida

                                  On 30 of sep 2020 i had ordered a meal from kfc app, money got deducted but thereafter a message comes up & says that the area from which u have ordered is not serviceable
                                  +1 photos
                                  KFC India customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Jai,

                                  We'll surely assist you with your refund amount. Please share your contact number, email ID, restaurant details and order ID on [protected]@yum.com so that we can assist you accordingly.

                                  Regards,
                                  KFC India
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                                    A
                                    Arun.9494
                                    Sep 30, 2020
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                                    Address: KFC Avinashi Road-DT 1258-1260, survey no 333, Avinashi Road, Peelamedu, Peelamedu Coimbatore.
                                    Website: online.kfc.co.in

                                    I have ordered a takeaway from kfc, for RS 550/- ( wednesday spcl), in website for the take away address of,

                                    KFC Avinashi Road-DT
                                    [protected], survey no 333, Avinashi Road, Peelamedu, Peelamedu
                                    Coimbatore.

                                    after payment of the amount, the order haven't get placed, but the cost deducted from the bank account.

                                    please do the needful

                                    regards,
                                    customer name : Arun.
                                    KFC India customer support has been notified about the posted complaint.
                                    Sep 30, 2020
                                    Updated by Arun.9494                                     update: cant able to log out of the website
                                    https://online.kfc.co.in/
                                    time:05:31 pm
                                    Oct 08, 2020
                                    Updated by Arun.9494                                     Got a messageon[protected] as,
                                    'your KFC order could not be placed due to technical issues, refund has sucessfully initiated, but amount not credited.
                                    todays date:8.10.2020
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                                      S
                                      Shweta Negii
                                      Sep 29, 2020
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                                      I have been waiting for the refund i have mailed you on 15th Aug 2020 I am attaching the screenshot of the mail and for the reference
                                      +1 photos
                                      KFC India customer support has been notified about the posted complaint.
                                      Oct 11, 2020
                                      Updated by Shweta Negii                                       I haven’t received the amount yet it’s going be 2 months now. No update has been made regarding it and still waiting for it
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                                        Poorvi Ranjan
                                        Sep 29, 2020
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                                        I ordered bucket meal of rs 649 on 18 th september. For some sever issues order was not placed but money was deducted from my bank account. Even after 10 days not received any refund amount. Please consider this issue and refund the amount as soon as possible.
                                        KFC India customer support has been notified about the posted complaint.
                                        View replies
                                        What about my complaint status???? Is there any progress or I will never get my refund????? Here is the proof that my money has been deducted ... No response nothing

                                        Money refund - Comment #3744206 - Image #0
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                                        Will there be any progress in my complaint or I will never get my money back which was deducted even when order was not placed... No response nothing...More than 16 days have passed no update, no contact, no progress at all...

                                        Money refund - Comment #3744207 - Image #0
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