KFC India Complaints & Reviews

I had ordered 3 Burgers on 19th of Nov 2020, and so far despite over 6 calls to the call centre and around 24hrs of waiting I have not received my Burgers yet.
There are only Apologies conveyed by the call centre team but no one seems to be helping or giving a solutions. Calls are kept on hold with music playing in the background, in the name of calls being transferred to the respective team or branch.

This complaint regard the negligence of the Kfc staff's...I visited so many times KFC(kanchipuram branch) every time there doing the same mistake (I ordered 7up but they are giving ice water with5%soda flavor) and also they are using pepsi cup for all drinks .very poor service .it was happened so many times please take action regard this issue...thank you

On 18th November I placed an order through the kfc app. Payment was made through Google Pay app. However the order has not been made. Kindly look into the matter and provide refund against the same asap. Receipt of the transaction has been attached herewith.

I ordered through kfc app while paying money in payment gateway i chose UPI phonepay app for payment my transaction was succesful but in kfc app the order was not confirmed. So kindly look into the matter and refund my amount as soon as possible. I am attaching my payment details

Ordered kfc chicken for 450 rupees and amount also paid through upi. But food not delivered and no messages came.

On 15th November 2020 at 6.28pm I have placed the order through KFC app and made they via Google Pay but outlet didn't receive the order.
Anshika Verma
Email: [protected]@gmail.com
Contact no. [protected]

Ordered 2 5in1 classicZngr box which must be of total 436.20 ₹.
But the lady at the counter total billed the same at 757.00 ₹ and i did'nt got that but because the bill given to me was on temporary paper not a genuine order invoice.
As later while dining i doubted the price and thought that she must have got us another zinger box which must be of 757 ₹ for both.
SO later on after 5 hours when i got the genuine e-invoice send me through text msg i got to know that they have cheated us by adding kfc Bucket which cost 284.80 ₹.

Did not receive order. Very disappointed.

Dear Concern,
Have ordered Wednesday bucket today through website, but haven't received the free zinger burger, as its showing with every offer free zinger is available. If you people are not providing the free offer what you claim then what's the need of the website. And as discussed with the Lake mall person, they said there was a tick option to avail the free burger, which may be I haven't ticked while placing order, but again after the call I have gone through the website and tried again placing order but haven't found any such option to tick for the free burger, I do have video to prove, as I could not understand if it is free, then why I need to tick or say yes I want my free burger, this is to fool people. Such horrible experience. Being a regular customer never faced such experience. Will definitely post online so that people should know that how you people are making fool us. I want my zinger burger, kindly inform when you people will deliver my zinger Burger.
Need mail id where I can share all the video proof.

Our location is parnashree Behala and our nearby kfc is sakherbazar KFC and We were trying to order kfc for order since last 6 days. however it is always showing kfc is temporarily closed.

When I contacted in sakherbazar KFC store. They had given me a landline number for oder the kfc and they are taking order and doing delivery the same location.

My question is that why KFC is considering to take order manually and not in online.

It is quite difficult for us to give order manually. We are unable to check anything. Manual order we are getting stuck to give order.

I hope issues have been resolved soon and we are able to give order online.

People here are so worthless and donf have minimum time sense to deliver or call the customer and inform have no curtosy .. managment is worse and never never nsver order from KFC app its the worst app i have eber seen and have no.updates on anything ..

We ordered classic chicken zinger fries drink
But we not delivered pepsi tin

Hi,
I placed an order through kfc website on November 8th at 12.40pm. My order number is K231E17205, which was handled by KFC center at Kadri Mall, Mangalore. The delivery guy is saying he is not responsible for refund since they are outsourced by KFC only for delivery, where as KFC outlet is saying they only give the order to delivery guy and they are not responsible after that. I have received a mail from kfc that order is delivered, where as I have not received my order and even the amount is not refunded by KFC.
Request you to do the needful.

Regards,
Roshan

I ordered twice from kfc app for take away from kfc store in CMR central, visakhaptnam..once i did payment from netbanking nd once from google pay..money was deducted but order not placed in both the cases ..
Pics related to transaction id attatched..

Dear Team,

For the transaction ID HDFEB2386A0105C4BE296DF39CFA212A279. from phonepay where ₹549 is deducted but kfc outlet Bangalore JP Nagar told it has not come.
Amount still not refunded

Contact number -[protected]

My order no is 5719 on 6/11/20 at adajan l.p savani kfc surat.
Sir i have ordered online via kfc app during delivery i did not received bill so i went back to kfc for bill and they provided me my bill copy and then i received message on my mobile that order has been cancelled. Still i have my order i dont know what happed and why they did not send me bill with delivery person.

Hi sir, My order failed on order Nov 6 but the money got debited from my account

I ordered big 8 for rs 499 form kfc form official kfc app but when reached there for recieving my order they said big8 is not available so i told them to cancel my order and they said that they cancelled my order. But i didnt get any confirmation regarding cancellation please refund my amount. Order details as follows:

Order no: 22621603
Pickup date: 4 nov 2020
Restaurant : ranchi siramtoli 834001
I paid through my atm

Kfc app has taken address wrongly and I have payed the money but still order is not delivered

I placed my order and the money was debited from my bank account but it doesn’t show on the app neither does it confirm on the website, Please look into this matter and get back to me As soon as possible