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Updated: Oct 25, 2025
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S
Subhrajit1@
Oct 7, 2020
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I placed an order in kfc app through upi but the order was not placed even if the amount was deducted from my account. I had to place the order again. Thus had to pay twice.
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    Bathini Ravi Chandra
    Oct 5, 2020
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    Address: KFC, DSL Virtue Mall, Uppal Hyderabad

    Hi,

    I have visited DSL virtue mall in Uppal Hyderabad on 3rd October 2020. I went to KFC and made an order of INR 864.00. First I tried paying with my debit card of standard chartered bank. The sales person told me that the transaction is failed so, I have paid using Paytm and collected the order.

    When I checked my account I saw that INR 864.00 debited from my account towards KFC purchase which is actually failed. Today is October 5th 2020., I haven't received the refund yet.

    Request refund the INR 864.00 for the same.
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      S
      sunny rekula
      Oct 5, 2020
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      Address: kfc kompally
      Website: online.kfc.co.in/menu

      On 24th sep i kept a order from KFC but order got cancelled and my money is debited rs798 .and i told that money will be refunded in 5 to 8 days but now 11days passed still no refund has happened and from two days they are not even replying ..the only replies i got is plz have patience our team willreach you .they are repeatedily saying this but no refund is happening

      Date of transaction 24 September
      Amount 798
      Debit card payment

      Order Number[protected]-3369

      my mail id [protected]@gmail.com
      +1 photos
      KFC India customer support has been notified about the posted complaint.
      Verified Support
      Oct 06, 2020
      KFC India Customer Care's response       Hi Sunny,

      We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

      Regards,
      KFC India
      Oct 09, 2020
      Updated by sunny rekula       every thing you asked is mentioned above plz check properly
      Oct 09, 2020
      Updated by sunny rekula       [protected]
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        S
        Suhas Limaye
        Oct 4, 2020
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        I had placed order for Mingle BucketDe. I noticed that one item Popcorn Reg was missing from the sealed packet. Also, delivery person was very rude. May I know that how I am going to be compensated for missing item. This was my very first order with you so feeling very sad.
        KFC India customer support has been notified about the posted complaint.
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        Hi Suhas,

        We'll surely assist you with your concern. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

        Regards,
        KFC India
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          V
          Viraj Lad
          Oct 3, 2020
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          Address: 301 SIDDHESHWAR APARTMENT, MIRABHAYANDAR ROAD OLD GOLDEN NEST, PHAS 3 NEAR QUINS MARIY HIGH SCHOOL

          Order Numner - 5043 (Take away )
          Date - 3 /10/2020
          Store - Mira bhayander highway, Thane

          I'm a one ur regular customer but todays experience was worst. The Burger which i had recived was without lettuce in it and hardly mayonnaise... Chicken was hard to chew

          Expecting satisfactory reply on it

          Regards
          Viraj Lad
          [protected]
          KFC India customer support has been notified about the posted complaint.
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            E
            Ethan Proenca
            Oct 3, 2020
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            Address: Calangute, Goa

            Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa
            +1 photos
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hi Ethan,

            Sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

            Regards,
            KFC India
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              E
              Ethan Proenca
              Oct 3, 2020
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              Address: Calangute, Goa

              Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa
              KFC India customer support has been notified about the posted complaint.
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                A
                amanddn14
                Oct 3, 2020
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                I had placed a order and amount has been successfully paid by Paytm ([protected]) and as per Paytm it has been successfully forwarded to KFC but I could not get my takeaway order at KFC Store. As per them they did not receive any order for me.

                Payment Order Id[protected].
                Transaction Id - [protected]

                Kindly check and help.

                Thanks,
                Aman.
                [protected]
                +1 photos
                KFC India customer support has been notified about the posted complaint.
                Oct 14, 2020
                Updated by amanddn14                 May I please have an update
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                  C
                  cmsahoo
                  from Delhi, Delhi
                  Oct 2, 2020
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                  Website: online.kfc.co.in

                  I ordered from KFC on 2nd October-2020 and also paid for the same but did not receive my order.
                  I paid 634 rupees.

                  Order Number: K241W02609 ( Bangalore)
                  +1 photos
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                    B
                    blueorange
                    Oct 2, 2020
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                    I paced an order of Rs. 434 on 2nd Oct at 7:41 Pm through UPI, Transaction ID is[protected], the order wasn't placed. So I tried placing again through retail net banking[protected] for same amount at 7:53 PM, similar issue was faced as account got debited for Rs. 434 but no order was placed. I haven't received any refund either for both.
                    +2 photos
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                      I
                      ishan indurkar
                      Oct 2, 2020
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                      I paid for kfc via bhim but once the transaction was successful and the money was debited, they showed an error and I haven't received any refund yet.
                      +2 photos
                      KFC India customer support has been notified about the posted complaint.
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                      Dear Ishan,

                      We sincerely apologize for the inconvenience caused. Please share your contact number, restaurant details, email ID and payment reference ID on [protected]@yum.com so that we can have the relevant assist you further.

                      Regards,
                      KFC India
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                        J
                        Jai1995
                        Oct 1, 2020
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                        Address: noida

                        On 30 of sep 2020 i had ordered a meal from kfc app, money got deducted but thereafter a message comes up & says that the area from which u have ordered is not serviceable
                        +1 photos
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Dear Jai,

                        We'll surely assist you with your refund amount. Please share your contact number, email ID, restaurant details and order ID on [protected]@yum.com so that we can assist you accordingly.

                        Regards,
                        KFC India
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                          A
                          Arun.9494
                          Sep 30, 2020
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                          Address: KFC Avinashi Road-DT 1258-1260, survey no 333, Avinashi Road, Peelamedu, Peelamedu Coimbatore.
                          Website: online.kfc.co.in

                          I have ordered a takeaway from kfc, for RS 550/- ( wednesday spcl), in website for the take away address of,

                          KFC Avinashi Road-DT
                          [protected], survey no 333, Avinashi Road, Peelamedu, Peelamedu
                          Coimbatore.

                          after payment of the amount, the order haven't get placed, but the cost deducted from the bank account.

                          please do the needful

                          regards,
                          customer name : Arun.
                          KFC India customer support has been notified about the posted complaint.
                          Sep 30, 2020
                          Updated by Arun.9494                           update: cant able to log out of the website
                          https://online.kfc.co.in/
                          time:05:31 pm
                          Oct 08, 2020
                          Updated by Arun.9494                           Got a messageon[protected] as,
                          'your KFC order could not be placed due to technical issues, refund has sucessfully initiated, but amount not credited.
                          todays date:8.10.2020
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                            S
                            Shweta Negii
                            Sep 29, 2020
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                            I have been waiting for the refund i have mailed you on 15th Aug 2020 I am attaching the screenshot of the mail and for the reference
                            +1 photos
                            KFC India customer support has been notified about the posted complaint.
                            Oct 11, 2020
                            Updated by Shweta Negii                             I haven’t received the amount yet it’s going be 2 months now. No update has been made regarding it and still waiting for it
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                              P
                              Poorvi Ranjan
                              Sep 29, 2020
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                              I ordered bucket meal of rs 649 on 18 th september. For some sever issues order was not placed but money was deducted from my bank account. Even after 10 days not received any refund amount. Please consider this issue and refund the amount as soon as possible.
                              KFC India customer support has been notified about the posted complaint.
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                              What about my complaint status???? Is there any progress or I will never get my refund????? Here is the proof that my money has been deducted ... No response nothing

                              Money refund - Comment #3744206 - Image #0
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                              Will there be any progress in my complaint or I will never get my money back which was deducted even when order was not placed... No response nothing...More than 16 days have passed no update, no contact, no progress at all...

                              Money refund - Comment #3744207 - Image #0
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                                A
                                Akshay Shewa
                                Sep 27, 2020
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                                Address: Siliguri
                                Website: online.kfc.co.in

                                When i tried placing an order at kfc india application for an item amounting to rs 434 via google pay upi, my money was deducted but the order was not placed. I need my refund and my transaction id is " upi/p2m/[protected]/yum resta/hdfc bank
                                +1 photos
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                Hey Akshay, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                                  S
                                  Saniya Khalid
                                  Sep 26, 2020
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                                  Address: Baner Pune

                                  I ordered through app today at 3:04 pm but my order was not confirm also i haven’t received my amount yet kindly look through the issue and refund my amount back asap
                                  +1 photos
                                  KFC India customer support has been notified about the posted complaint.
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                                  We'd like to look into your issue, Saniya. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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                                    Babra Naz
                                    Sep 23, 2020
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                                    Address: Lucknow, Uttar Pradesh, India

                                    I ordered some items online via online.kfc.co.in amounting 399 plus tax. I paid the amount through credit card. The amount was deducted from my bank's account but I didn't received the order not any message. Please do the needful and oblige.
                                    +1 photos
                                    KFC India customer support has been notified about the posted complaint.
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                                    We'll surely help you with your concern, Babra. Request you to share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                                      Kannan060683
                                      Sep 21, 2020
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                                      I have ordered on 03 sep 2020 in coimbatore kfc. I have paid in online rs.843/- for the order number 6303.

                                      It was cancelled by kfc due to takeaway is not available.
                                      KFC India customer support has been notified about the posted complaint.
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                                        prashanthbabuh123
                                        Sep 21, 2020
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                                        Resolved

                                        I order food at kfc, patel nagar, new delhi through paytm on 14.09.2020. The order was successful but did not receive service. The details as follows.
                                        Transaction id:[protected]
                                        Order id: ztd-20-f8f904a8c0c8c
                                        Transaction amt: rs. 668
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        KFC India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 22, 2020
                                        KFC India Customer Care's response                                         Hey Prashanth, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
                                        on [protected]@yum.com so that we can assist you further with the same.
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