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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
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KFC India reviews & complaints page 73

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A
ATULYA MOHAN 1731108
Oct 28, 2020
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I placed an order on kfc application from my registered number at kfc store Pattom, Thiruvananthapuram
I paid via upi mode and payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
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    B
    Bindu125
    from Hyderabad, Telangana
    Oct 28, 2020
    Resolved
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    Resolved

    Address: Flat 303, sequel heights, srinivasa housing society,road no 8, thirumala nagar, nizampet village, Hyderabad 500090
    Website: Kfc india app

    Good afternoon
    I placed an order on KFC application from my registered number [protected] at KFC store Hyderabad
    I paid via paytm payment Debited but order not placed.
    Attaching screenshot for your reference.
    Please look into it and make the refund as soon as possible.
    Payment debited from account but order was not placed.
    Please help me to resolve the issue and help me to get refund
    My contact number is [[protected]]
    +1 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    KFC India customer support has been notified about the posted complaint.
    Verified Support
    Oct 28, 2020
    KFC India Customer Care's response     Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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      M
      marwah_gurpreet
      Oct 27, 2020
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      Dear Sir
      I purchased 2 Pcks of chicken popcorns on 25th oct from Janak Puri outlet vide inv no 5933 and 5939
      The quality offered was not at all up to the mark as all leftover was given and it also contained some pieces of bones which i have to throw as my kids refused to eat them.
      Even one Zinger burger also contained a half cooked piece of chicken which is extremely disappointing from KFC
      Pl do the needful at the earliest and refund my amount.

      thanks
      [protected]
      KFC India customer support has been notified about the posted complaint.
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        J
        Jithin Reni
        Oct 27, 2020
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        Https://www.consumercomplaints.in/new_complaint/#moveerrors
        +1 photos
        KFC India customer support has been notified about the posted complaint.
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          T
          TusharKamble101
          Oct 26, 2020
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          Address: Hadapsar Pune

          Today I got to know from credit card bank that my 8470.15 amount EMI is ongoing which was swapped on 26th Nov 2019 on one of the KFC Branch in pune. I have never purchased of this amount un KFC and this can we error from your executive while swapping the card.
          Request you please help here in refunding my amount back or if you can give me KFC free coupons of this amount that can also help me.
          Feel free to contact me
          [protected]
          KFC India customer support has been notified about the posted complaint.
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            M
            Mohd Ali Khan
            Oct 24, 2020
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            Address: 594AA/123/1 IBRAHIMPUR, BEHIND HARI SHANKAR FLOOR MILL, NILMATHA CANTT, LUCKNOW

            KFC ORDER NO K[protected] T17014 dt 24 Oct 2020 01:30 I have ordered 10 leg piece with 4Dips from Unit No S-17 2nd Floor, Phenoix market place mall, sec -7, Gomti Nagar Extensions, Lucknow. 02 x Dips was missing in the order. Take action on that types of mistakes
            KFC India customer support has been notified about the posted complaint.
            View replies
            Hi Ali,

            Sorry for the inconvenience caused. Request you to share your concern via [protected]@yum.com so that our team can get the issue checked and sort it out ASAP.

            Regards,
            KFC India
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              S
              sujanamoparthi
              Oct 23, 2020
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              Address: Hyderabad

              Payment done through internet banking.but order was not placed. Refund of money requested
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hi,

              We'd like to look into your issue. Kindly share your feedback via [protected]@yum.com to help our team connect with you soon.

              Regards,
              KFC India
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                R
                Rpml@9922
                from Powai, Maharashtra
                Oct 23, 2020
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                Request for Invoice Duplicate copy

                Can you please mail me the Duplicate invoice copy of my previous orders:
                7th OCT-20 RS557
                3rd OCT-20 RS613
                2ndOCT-20 RS547
                2nd OCT-20 RS789
                Please email me the above invoices on m mai ID - [protected]@gmail.com...
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                S
                Sumit Kumar Naik
                Oct 22, 2020
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                Address: KFC, Arch Mall Rajarajeswari Nagar Mysore Road Bangalore Karnataka
                Website: www. Online.kfc.co.in

                I order online from KFC website and paid through NetBanking and the amount was deducted from my account but order was not placed. There is no help section and customer care number provided in the app or website. I want refund as soon as possible and an answer as well. I request kfc to stop fooling people like this as you charge high for food and the quality of service is pathetic. I ordered for the first time and got worst customer experience. Please refund the amount. Thank you so much for the trouble.
                +3 photos
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                  H
                  Hemanth nikkam
                  Oct 22, 2020
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                  Address: Davanagere, karnataka, India

                  I ordered food from online app(KFC food delivery app). Payment was done through Phonepe to Yum restaurant private limited.

                  Transaction was successfully done, but my order did not proceed and it says my order is still in cart.
                  I request you Refund back my money.
                  +2 photos
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi Hemanth,

                  Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

                  Regards,
                  KFC India
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                    C
                    Chhandita Choudhury
                    Oct 21, 2020
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                    Address: KFC

                    I have placed an order for 434 rs and made the payment with paytm. The money has been deducted but the merchant transaction shows pending. I have not received the food nor got my refund.
                    +1 photos
                    KFC India customer support has been notified about the posted complaint.
                    View replies
                    Hi Chhandita,

                    Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

                    Regards,
                    KFC India
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                      M
                      mohitchhabra655
                      Oct 17, 2020
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                      I paid for my order via UPI..payment was successful but order window got glitched nd order was not placed.
                      UPI reference ID :[protected]
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      We'll surely help you with your concern, Mohit. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
                      Reply
                      mohitchhabra655's [Complaint's author] reply, Oct 20, 2020
                      can't see emal it shows as [protected]
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                        T
                        Toby Gamer
                        Oct 17, 2020
                        Resolved
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                        Resolved

                        Address: KFC, Pacific Mall, Rajpur Road, Dehradun

                        I placed an order online(order number: 7088) on 16th October, 2020 at 9:52pm through the KFC app and it was supposed to reach me by 10:37pm. But it’s 11:36pm now and it still hasn’t reached me and there’s been no calls or any information being provided to me from their end about the order. The call isn’t connecting to them and it was a prepaid order through Paytm so I urge a reimbursement. This behaviour at the company’s part is extremely infuriating.
                        +1 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        Oct 17, 2020
                        Updated by Toby Gamer                         The “My Orders” tab in the app shows that my has been delivered but it hasn’t reached me yet even though the address and contact information were very clearly specified.
                        Verified Support
                        Oct 20, 2020
                        KFC India Customer Care's response                         Hey Toby, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                          D
                          Divyani Mehta
                          Oct 16, 2020
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                          Address: 702, Prism Towers, Link Road, Goregaon West, Mumbai – 400062, Behind Hypercity, Mindspace
                          Website: www.online.kfc.co.in

                          I ordered a KFC 6 strip and popcorn from the KFC app. I paid via google pay.
                          I have the receipts. The delivery was meant to be in Surat.
                          The order never reached and all the KFC complaint numbers are invalid. The app isn't working.
                          I need my money back and also a compensation for keeping my brother hungry.
                          +2 photos
                          KFC India customer support has been notified about the posted complaint.
                          Oct 16, 2020
                          Updated by Divyani Mehta                           I just received a call via a KFC agent trying to hack via my phone and asking me about my passwords.
                          View replies
                          Hi Divyani, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                            L
                            Lakshita Verma
                            Oct 14, 2020
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                            Address: Kfc, krishna nagar, shahdra, delhi

                            I have ordered at 10.30 pm and paid by Paytm upi. My money was deducted but I didnt recieve the order or any message or refund.
                            KFC India customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 17, 2020
                            KFC India Customer Care's response                             We'll surely help you with your concern, Lakshita. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                              B
                              Bhagwandas Vemula
                              Oct 14, 2020
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                              I placed an order of food delivery using kfc app on 14 Oct [protected]@7.pm for INR 749.99. The commitment was to deliver my order by 8pm. I waited until 9.30pm but still the food was not delivered. At around 9.45pm I got a call from delivery person. Since I waited enough I did not accept the food delivery due to below reasons.
                              1. The food was cold and become soft
                              2. Disappoint caused due to lack of commitments by KFC

                              Please refund my money. I would never order kfc food online and also I would not suggest KFC. It's pathetic service by KFC and painful
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Is anybody looking into my issue? When will you refund my money? Or should I raise this in consumer court?
                              Reply
                              This shouldn't have happened, Bhagwandas. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
                              Reply
                              Bhagwandas Vemula's [Complaint's author] reply, Oct 19, 2020
                              Contact No 9920240442
                              Order ID was 3111
                              Ordered through KFC App on Wednesday 14 Oct 20.

                              Pls share the email Id to which these details to be sent.
                              Bhagwandas Vemula's [Complaint's author] reply, Oct 26, 2020
                              Please resolve and refund my money. I have given all details
                              I need an immediate response
                              Reply
                              Please let me know when will you refund my money ?????? This is becoming pathetic day by day ...am losing my patience here. Pls resolve.
                              Reply
                              Bhagwandas Vemula's [Complaint's author] reply, Oct 30, 2020
                              Hello, ...when will u refund my money? Or will I assume that KFC cheats its customers?
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                                R
                                Raji Shanmugam
                                Oct 13, 2020
                                Resolved
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                                Resolved

                                Hi team,
                                I made an order today in KFC and due to some network issues first time my order wasn't placed (Airtel money ) and so I did second time from my debit card .. later I noticed that amount has been debited twice from my account for only one order..
                                Please look into it
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                I have added the payment details please look into it

                                Ordered once but amount got debited twice - Comment #3747970 - Image #0
                                Ordered once but amount got debited twice - Comment #3747970 - Image #1
                                Ordered once but amount got debited twice - Comment #3747970 - Image #2
                                Reply
                                I have also attached a photocopy of the payment which was made twice for one order please look into it

                                Ordered once but amount got debited twice - Comment #3747993 - Image #0
                                Reply
                                We'll surely help you with your concern, Raji. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
                                Reply
                                Raji Shanmugam's [Complaint's author] reply, Oct 20, 2020
                                Email is not visible kindly look into it.. only if it is visible we can proceed further.. consider our complaints and do the needful ASAP.. Everybody's money is hard earned one so just try to do it ASAP
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                                  H
                                  harshu213
                                  Oct 12, 2020
                                  Resolved
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                                  Resolved

                                  Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
                                  Attaching screenshot for your reference.
                                  Please look into it and make the refund as soon as possible.
                                  Payment debited from account but order was not placed.
                                  Please help me to resolve the issue and help me to get a refund.
                                  My contact number is [protected]/[protected].
                                  Thanks.
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 14, 2020
                                  KFC India Customer Care's response                                   Hey Harsh, we'll surely help you with your concern. Request you to share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                                    G
                                    Gangadhar Barik
                                    Oct 11, 2020
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                                    I made online order for KFC product for which I also made online payment. After getting dispatch confirmation SMS I got a call from the delivery boy that please come half way to pick up your order, it will take some time. Already an hour has been passed but no revert from KFC. Now again I got a call from the delivery boy that there is a traffic issue. Will take some time to reach and delivery.

                                    If you are not able to deliver them why are you taking orders. Here it is my mistake that I made the payment.
                                    KFC India customer support has been notified about the posted complaint.
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                                      V
                                      vatvivek
                                      Oct 9, 2020
                                      Resolved
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                                      Resolved

                                      Address: KFC RBD Raja Bazaar

                                      I made a delivery order on 23rd of September from KFC app and the restaurants was KFC RBD Raja Bazaar, Patna
                                      I received a call after an hour from them that my order will take another 2 hours to deliver so asked them what else can be done so they cancelled my order stating that i will receive my refund in some days but I have not even after 16 days.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Vivek,

                                      This shouldn't have happened. Request you to share your concern along with the contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

                                      Regards,
                                      KFC India
                                      Reply
                                      vatvivek's [Complaint's author] reply, Oct 14, 2020
                                      The email is not visible. It seems it is protected but i cant see it even after I logged in.
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