KFC India Complaints & Reviews

Address: House no. 1, Khajpura, Patna.

I reside in Patna, Bihar, India. I ordered Super 6s*1 through swigy of worth Rs 702. It was delivered to me in well packed condition. When my daughter started eating it she found one dead cockroaches in fries packet.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Nov 3, 2020

Verified Support

We are concerned to hear this, Loknayak. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that our team can get in touch with you regarding the same.

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Website: KFC online food delivery

Since no one responding to my earlier complaint, I am raising another complaint. This is about my online order for rs. 749 which was raised On 14 Oct 20 ...the order was never delivered and my money is also gone. Please give me my money back. The orders no was 3111.

I have no words to describe the pathetic service and negligence by KFC . My number is [protected]. Can someone pls call me and resolve this issue cause, this is my hard earned money

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KFC India Customer Care

from Mumbai, Maharashtra

Nov 3, 2020

Verified Support

Hi Bhagwandas, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

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I had placed my order at 7:45pm .Till 9 pm I did not recieve my order. I was continuously calling the customer care and came to know the app was not working efficiently, therefore I was not able to view the app, the items nor track the order.
And at 9:15 I recived my order through delivery, I had ordered for "ultimate savings bucket" but the order which I received missed pepsi, dips, chicken and I recieved other category of chicken.
As I was not able to view wat was "ultimate saving bucket"contained on the app as the app was not working.
It was too late to identify what did ultimate savings bucket contained.
Therefore I was ask for refund .

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I placed an order for Rs-485
Money got deducted from Gpay but order was not placed in kfc app.
I want refund ASAP.

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I placed an order on kfc application from my registered number at kfc store Pattom, Thiruvananthapuram
I paid via upi mode and payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.

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Address: Flat 303, sequel heights, srinivasa housing society,road no 8, thirumala nagar, nizampet village, Hyderabad 500090

Website: Kfc india app

Good afternoon
I placed an order on KFC application from my registered number [protected] at KFC store Hyderabad
I paid via paytm payment Debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [[protected]]

Aug 13, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2020

KFC India Customer Care's response Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Dear Sir
I purchased 2 Pcks of chicken popcorns on 25th oct from Janak Puri outlet vide inv no 5933 and 5939
The quality offered was not at all up to the mark as all leftover was given and it also contained some pieces of bones which i have to throw as my kids refused to eat them.
Even one Zinger burger also contained a half cooked piece of chicken which is extremely disappointing from KFC
Pl do the needful at the earliest and refund my amount.

thanks
[protected]

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Https://www.consumercomplaints.in/new_complaint/#moveerrors

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Address: Hadapsar Pune

Today I got to know from credit card bank that my 8470.15 amount EMI is ongoing which was swapped on 26th Nov 2019 on one of the KFC Branch in pune. I have never purchased of this amount un KFC and this can we error from your executive while swapping the card.
Request you please help here in refunding my amount back or if you can give me KFC free coupons of this amount that can also help me.
Feel free to contact me
[protected]

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Address: 594AA/123/1 IBRAHIMPUR, BEHIND HARI SHANKAR FLOOR MILL, NILMATHA CANTT, LUCKNOW

KFC ORDER NO K[protected] T17014 dt 24 Oct 2020 01:30 I have ordered 10 leg piece with 4Dips from Unit No S-17 2nd Floor, Phenoix market place mall, sec -7, Gomti Nagar Extensions, Lucknow. 02 x Dips was missing in the order. Take action on that types of mistakes

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 24, 2020

Verified Support

Hi Ali,

Sorry for the inconvenience caused. Request you to share your concern via [protected]@yum.com so that our team can get the issue checked and sort it out ASAP.

Regards,
KFC India

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Address: Hyderabad

Payment done through internet banking.but order was not placed. Refund of money requested

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 24, 2020

Verified Support

Hi,

We'd like to look into your issue. Kindly share your feedback via [protected]@yum.com to help our team connect with you soon.

Regards,
KFC India

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Can you please mail me the Duplicate invoice copy of my previous orders:
7th OCT-20 RS557
3rd OCT-20 RS613
2ndOCT-20 RS547
2nd OCT-20 RS789
Please email me the above invoices on m mai ID - [protected]@gmail.com...

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Address: KFC, Arch Mall Rajarajeswari Nagar Mysore Road Bangalore Karnataka

Website: www. Online.kfc.co.in

I order online from KFC website and paid through NetBanking and the amount was deducted from my account but order was not placed. There is no help section and customer care number provided in the app or website. I want refund as soon as possible and an answer as well. I request kfc to stop fooling people like this as you charge high for food and the quality of service is pathetic. I ordered for the first time and got worst customer experience. Please refund the amount. Thank you so much for the trouble.

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Address: Davanagere, karnataka, India

I ordered food from online app(KFC food delivery app). Payment was done through Phonepe to Yum restaurant private limited.

Transaction was successfully done, but my order did not proceed and it says my order is still in cart.
I request you Refund back my money.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 22, 2020

Verified Support

Hi Hemanth,

Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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Address: KFC

I have placed an order for 434 rs and made the payment with paytm. The money has been deducted but the merchant transaction shows pending. I have not received the food nor got my refund.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 22, 2020

Verified Support

Hi Chhandita,

Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

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I paid for my order via UPI..payment was successful but order window got glitched nd order was not placed.
UPI reference ID :[protected]

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 20, 2020

Verified Support

We'll surely help you with your concern, Mohit. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

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mohitchhabra655's [Complaint's author] reply, Oct 20, 2020

can't see emal it shows as [protected]

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Address: KFC, Pacific Mall, Rajpur Road, Dehradun

I placed an order online(order number: 7088) on 16th October, 2020 at 9:52pm through the KFC app and it was supposed to reach me by 10:37pm. But it’s 11:36pm now and it still hasn’t reached me and there’s been no calls or any information being provided to me from their end about the order. The call isn’t connecting to them and it was a prepaid order through Paytm so I urge a reimbursement. This behaviour at the company’s part is extremely infuriating.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Oct 17, 2020

Updated by Toby Gamer The “My Orders” tab in the app shows that my has been delivered but it hasn’t reached me yet even though the address and contact information were very clearly specified.

Verified Support

Oct 20, 2020

KFC India Customer Care's response Hey Toby, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.

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Address: 702, Prism Towers, Link Road, Goregaon West, Mumbai – 400062, Behind Hypercity, Mindspace

Website: www.online.kfc.co.in

I ordered a KFC 6 strip and popcorn from the KFC app. I paid via google pay.
I have the receipts. The delivery was meant to be in Surat.
The order never reached and all the KFC complaint numbers are invalid. The app isn't working.
I need my money back and also a compensation for keeping my brother hungry.

KFC India customer support has been notified about the posted complaint.

Oct 16, 2020

Updated by Divyani Mehta I just received a call via a KFC agent trying to hack via my phone and asking me about my passwords.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 20, 2020

Verified Support

Hi Divyani, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.

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Address: Kfc, krishna nagar, shahdra, delhi

I have ordered at 10.30 pm and paid by Paytm upi. My money was deducted but I didnt recieve the order or any message or refund.

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2020

KFC India Customer Care's response We'll surely help you with your concern, Lakshita. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

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I placed an order of food delivery using kfc app on 14 Oct [protected]@7.pm for INR 749.99. The commitment was to deliver my order by 8pm. I waited until 9.30pm but still the food was not delivered. At around 9.45pm I got a call from delivery person. Since I waited enough I did not accept the food delivery due to below reasons.
1. The food was cold and become soft
2. Disappoint caused due to lack of commitments by KFC

Please refund my money. I would never order kfc food online and also I would not suggest KFC. It's pathetic service by KFC and painful

KFC India customer support has been notified about the posted complaint.

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B

Bhagwandas Vemula

Oct 16, 2020

Is anybody looking into my issue? When will you refund my money? Or should I raise this in consumer court?

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 17, 2020

Verified Support

This shouldn't have happened, Bhagwandas. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.

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Bhagwandas Vemula's [Complaint's author] reply, Oct 19, 2020

Contact No 9920240442
Order ID was 3111
Ordered through KFC App on Wednesday 14 Oct 20.

Pls share the email Id to which these details to be sent.

Bhagwandas Vemula's [Complaint's author] reply, Oct 26, 2020

Please resolve and refund my money. I have given all details

B

Bhagwandas Vemula

Oct 22, 2020

I need an immediate response

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B

Bhagwandas Vemula

Oct 26, 2020

Please let me know when will you refund my money ?????? This is becoming pathetic day by day ...am losing my patience here. Pls resolve.

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Bhagwandas Vemula's [Complaint's author] reply, Oct 30, 2020

Hello, ...when will u refund my money? Or will I assume that KFC cheats its customers?

KFC India Complaints & Reviews

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KFC India reviews & complaints page 75

Cockroach in my order

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KFC took my money

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Missing items when I recieved my delivery

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Money deducted from gpay but order not placed in kfc app

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Payment debited from account but order was not placed.

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KFC Order not delivered but amount deducted

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Poor Quality of chicken Popcorns with bones inside

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Order placed amount debited but item not delivered

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Wrongly deducted my 8470.15 rupees on 26 nov 2019

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Items missing on the packets as per order

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Payment done through internet banking money also deducted but order was not placed request to refund amount

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Request for Invoice Duplicate copy

Payment done but order was not placed

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Refund money, payment done but order not confirmed

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Payment successful from my paytm but no order delivered

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Paid for order but not placed successfully

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Prepaid online Order not received

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Order not delivered yet need refund

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My money was deducted but I didnt recieve the order or any message or refund.

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Unaccepted service by KFC delivery

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