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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
Complaints 2778
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513
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2265
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M
Megha Tashi
from Powai, Maharashtra
Oct 30, 2020
Resolved
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Address: K star mall Chembur

This is regarding my recent purchase from kfc kstar mall Chembur .i has purchased zinger burgers, bucket of hoT n crispy chicken and popcorn . Firstly, the payment machine was not functioning.secondly, we are regular customer of kfc . We usually buy from Kurla and Bandra outlet mostly on weekends . Today we went to kstar mall Chembur as we were close by . It was a takeaway so we couldn’t check there and then . On reaching home we found out the lettuce was rotten in the zinger burgers did the chicken was not as usual which made us impossible to eat . Coming to the hot and Crispy chicken, it was hard and had a different taste to the usual one . Finally all we could do is throw everything in the dustbin . Really disappointed!
Aug 14, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2020
KFC India Customer Care's response Hey Megha, apologies for the inconvenience caused. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely assist you further with your concern.
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    L
    loknayak Upadhyay
    Oct 30, 2020
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    Address: House no. 1, Khajpura, Patna.

    I reside in Patna, Bihar, India. I ordered Super 6s*1 through swigy of worth Rs 702. It was delivered to me in well packed condition. When my daughter started eating it she found one dead cockroaches in fries packet.
    KFC India customer support has been notified about the posted complaint.
    View replies
    We are concerned to hear this, Loknayak. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that our team can get in touch with you regarding the same.
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      B
      Bhagwandas Vemula
      Oct 30, 2020
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      Website: KFC online food delivery

      Since no one responding to my earlier complaint, I am raising another complaint. This is about my online order for rs. 749 which was raised On 14 Oct 20 ...the order was never delivered and my money is also gone. Please give me my money back. The orders no was 3111.

      I have no words to describe the pathetic service and negligence by KFC . My number is [protected]. Can someone pls call me and resolve this issue cause, this is my hard earned money
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hi Bhagwandas, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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        N
        [email protected]
        Oct 28, 2020
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        I had placed my order at 7:45pm .Till 9 pm I did not recieve my order. I was continuously calling the customer care and came to know the app was not working efficiently, therefore I was not able to view the app, the items nor track the order.
        And at 9:15 I recived my order through delivery, I had ordered for "ultimate savings bucket" but the order which I received missed pepsi, dips, chicken and I recieved other category of chicken.
        As I was not able to view wat was "ultimate saving bucket"contained on the app as the app was not working.
        It was too late to identify what did ultimate savings bucket contained.
        Therefore I was ask for refund .
        KFC India customer support has been notified about the posted complaint.
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          D
          DK_12
          Oct 28, 2020
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          I placed an order for Rs-485
          Money got deducted from Gpay but order was not placed in kfc app.
          I want refund ASAP.
          KFC India customer support has been notified about the posted complaint.
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            A
            ATULYA MOHAN 1731108
            Oct 28, 2020
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            I placed an order on kfc application from my registered number at kfc store Pattom, Thiruvananthapuram
            I paid via upi mode and payment debited but order not placed.
            Attaching screenshot for your reference.
            Please look into it and make the refund as soon as possible.
            KFC India customer support has been notified about the posted complaint.
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              B
              Bindu125
              from Hyderabad, Telangana
              Oct 28, 2020
              Resolved
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              Resolved

              Address: Flat 303, sequel heights, srinivasa housing society,road no 8, thirumala nagar, nizampet village, Hyderabad 500090
              Website: Kfc india app

              Good afternoon
              I placed an order on KFC application from my registered number [protected] at KFC store Hyderabad
              I paid via paytm payment Debited but order not placed.
              Attaching screenshot for your reference.
              Please look into it and make the refund as soon as possible.
              Payment debited from account but order was not placed.
              Please help me to resolve the issue and help me to get refund
              My contact number is [[protected]]
              Aug 13, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              Verified Support
              Oct 28, 2020
              KFC India Customer Care's response               Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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                M
                marwah_gurpreet
                Oct 27, 2020
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                Dear Sir
                I purchased 2 Pcks of chicken popcorns on 25th oct from Janak Puri outlet vide inv no 5933 and 5939
                The quality offered was not at all up to the mark as all leftover was given and it also contained some pieces of bones which i have to throw as my kids refused to eat them.
                Even one Zinger burger also contained a half cooked piece of chicken which is extremely disappointing from KFC
                Pl do the needful at the earliest and refund my amount.

                thanks
                [protected]
                KFC India customer support has been notified about the posted complaint.
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                  J
                  Jithin Reni
                  Oct 27, 2020
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                  Https://www.consumercomplaints.in/new_complaint/#moveerrors
                  KFC India customer support has been notified about the posted complaint.
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                    T
                    TusharKamble101
                    Oct 26, 2020
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                    Address: Hadapsar Pune

                    Today I got to know from credit card bank that my 8470.15 amount EMI is ongoing which was swapped on 26th Nov 2019 on one of the KFC Branch in pune. I have never purchased of this amount un KFC and this can we error from your executive while swapping the card.
                    Request you please help here in refunding my amount back or if you can give me KFC free coupons of this amount that can also help me.
                    Feel free to contact me
                    [protected]
                    KFC India customer support has been notified about the posted complaint.
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                      M
                      Mohd Ali Khan
                      Oct 24, 2020
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                      Address: 594AA/123/1 IBRAHIMPUR, BEHIND HARI SHANKAR FLOOR MILL, NILMATHA CANTT, LUCKNOW

                      KFC ORDER NO K[protected] T17014 dt 24 Oct 2020 01:30 I have ordered 10 leg piece with 4Dips from Unit No S-17 2nd Floor, Phenoix market place mall, sec -7, Gomti Nagar Extensions, Lucknow. 02 x Dips was missing in the order. Take action on that types of mistakes
                      KFC India customer support has been notified about the posted complaint.
                      View replies
                      Hi Ali,

                      Sorry for the inconvenience caused. Request you to share your concern via [protected]@yum.com so that our team can get the issue checked and sort it out ASAP.

                      Regards,
                      KFC India
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                        S
                        sujanamoparthi
                        Oct 23, 2020
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                        Address: Hyderabad

                        Payment done through internet banking.but order was not placed. Refund of money requested
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We'd like to look into your issue. Kindly share your feedback via [protected]@yum.com to help our team connect with you soon.

                        Regards,
                        KFC India
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                          R
                          Rpml@9922
                          from Powai, Maharashtra
                          Oct 23, 2020
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                          Request for Invoice Duplicate copy

                          Can you please mail me the Duplicate invoice copy of my previous orders:
                          7th OCT-20 RS557
                          3rd OCT-20 RS613
                          2ndOCT-20 RS547
                          2nd OCT-20 RS789
                          Please email me the above invoices on m mai ID - [protected]@gmail.com...
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                          S
                          Sumit Kumar Naik
                          Oct 22, 2020
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                          Address: KFC, Arch Mall Rajarajeswari Nagar Mysore Road Bangalore Karnataka
                          Website: www. Online.kfc.co.in

                          I order online from KFC website and paid through NetBanking and the amount was deducted from my account but order was not placed. There is no help section and customer care number provided in the app or website. I want refund as soon as possible and an answer as well. I request kfc to stop fooling people like this as you charge high for food and the quality of service is pathetic. I ordered for the first time and got worst customer experience. Please refund the amount. Thank you so much for the trouble.
                          KFC India customer support has been notified about the posted complaint.
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                            H
                            Hemanth nikkam
                            Oct 22, 2020
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                            Address: Davanagere, karnataka, India

                            I ordered food from online app(KFC food delivery app). Payment was done through Phonepe to Yum restaurant private limited.

                            Transaction was successfully done, but my order did not proceed and it says my order is still in cart.
                            I request you Refund back my money.
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Hi Hemanth,

                            Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

                            Regards,
                            KFC India
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                              C
                              Chhandita Choudhury
                              Oct 21, 2020
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                              Address: KFC

                              I have placed an order for 434 rs and made the payment with paytm. The money has been deducted but the merchant transaction shows pending. I have not received the food nor got my refund.
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Hi Chhandita,

                              Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

                              Regards,
                              KFC India
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                                M
                                mohitchhabra655
                                Oct 17, 2020
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                                I paid for my order via UPI..payment was successful but order window got glitched nd order was not placed.
                                UPI reference ID :[protected]
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                We'll surely help you with your concern, Mohit. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
                                Reply
                                mohitchhabra655's [Complaint's author] reply, Oct 20, 2020
                                can't see emal it shows as [protected]
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                                  T
                                  Toby Gamer
                                  Oct 17, 2020
                                  Resolved
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                                  Resolved

                                  Address: KFC, Pacific Mall, Rajpur Road, Dehradun

                                  I placed an order online(order number: 7088) on 16th October, 2020 at 9:52pm through the KFC app and it was supposed to reach me by 10:37pm. But it’s 11:36pm now and it still hasn’t reached me and there’s been no calls or any information being provided to me from their end about the order. The call isn’t connecting to them and it was a prepaid order through Paytm so I urge a reimbursement. This behaviour at the company’s part is extremely infuriating.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  Oct 17, 2020
                                  Updated by Toby Gamer                                   The “My Orders” tab in the app shows that my has been delivered but it hasn’t reached me yet even though the address and contact information were very clearly specified.
                                  Verified Support
                                  Oct 20, 2020
                                  KFC India Customer Care's response                                   Hey Toby, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                                    D
                                    Divyani Mehta
                                    Oct 16, 2020
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                                    Address: 702, Prism Towers, Link Road, Goregaon West, Mumbai – 400062, Behind Hypercity, Mindspace
                                    Website: www.online.kfc.co.in

                                    I ordered a KFC 6 strip and popcorn from the KFC app. I paid via google pay.
                                    I have the receipts. The delivery was meant to be in Surat.
                                    The order never reached and all the KFC complaint numbers are invalid. The app isn't working.
                                    I need my money back and also a compensation for keeping my brother hungry.
                                    KFC India customer support has been notified about the posted complaint.
                                    Oct 16, 2020
                                    Updated by Divyani Mehta                                     I just received a call via a KFC agent trying to hack via my phone and asking me about my passwords.
                                    View replies
                                    Hi Divyani, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                                      L
                                      Lakshita Verma
                                      Oct 14, 2020
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                                      Address: Kfc, krishna nagar, shahdra, delhi

                                      I have ordered at 10.30 pm and paid by Paytm upi. My money was deducted but I didnt recieve the order or any message or refund.
                                      KFC India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 17, 2020
                                      KFC India Customer Care's response                                       We'll surely help you with your concern, Lakshita. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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