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Updated: Oct 25, 2025
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R
rs_amour
Sep 19, 2020
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Address: Unity one Mall , Swarn Jayanti Park, Sector 10, Rohini, Delhi, 110085

Dear team, i have not recieved the bill of my transaction amounting rs.2763 dated 19 aug 2020 at rohini unity one from my registered m. No. [protected], the store manager told me that the invoice link will be sent to my registered m. No. But the same was never delivered to me.
Please help in resolving it on priority basis and help me in getting the bill invoice on urgent basis.
KFC India customer support has been notified about the posted complaint.
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Hi, Please help us shat=re your contact number and email ID so that our team can look into it and provide a solution at the earliest.
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    R
    Ravalnda
    Sep 19, 2020
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    On 18 sep 2020. I tried to order from kfc website thrice. All three times 805/- got deducted. However there was no order confirmation. Its been a day and transaction has not even been reversed. Kindly resolve.
    +2 photos
    KFC India customer support has been notified about the posted complaint.
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    We would like to review this, Ravalnda. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com so that our team can connect with you at the earliest.
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      Dighi
      Sep 17, 2020
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      They debited the amount from my account but neither was my order confirmed and neither was it delivered. When i called customer care, they said the concerned team will call me back but that never happened either.
      +1 photos
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        L
        Laeden
        Sep 16, 2020
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        Address: No J 23 , Central Market, Lajpat Nagar 2, New Delhi - 110024

        Hello, i ordered from kfc lajpat nagar, j 23 a central market, lajpat nagar 2. My order was placed and a sum of ₹ 335 was also deducted from my account. For brief time the kfc app showed that the order will be delivered in 45 mins but then the order was not delivered and my order in app is also not showing my order or the details of the order. I want a refund.
        KFC India customer support has been notified about the posted complaint.
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          Mukka Anand Kumar gupta
          Sep 16, 2020
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          I have place the order through KFC app. Payment was completed and restaurant didn’t confirm the order and no response in the app. Now they I don’t even have any order conformation and I lost the money
          KFC India customer support has been notified about the posted complaint.
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            S
            Souvik Mallick
            Sep 16, 2020
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            I tried to order online from kfc but everytime the money is getting deducted but order not getting confirmed. First i paid through my Phonepe UPI and then through my debit card. Both the time the amount of Rs 1033.99 has been deducted but the order not confirmed. I am attaching the valid documents here
            +2 photos
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              S
              Shantji
              Sep 16, 2020
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              Address: KFC kammanahalli

              I ordered from bangalore intending kammanahalli bangalore but payment ended up mumbai how to get refund
              KFC India customer support has been notified about the posted complaint.
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                S
                Sur0583
                from Ahmedabad, Gujarat
                Sep 16, 2020
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                Address: Ahmedabad

                I placed an order of rs 584.99 from paytm. The order status showed unsuccessful but money was deducted from paytm to the merchant. There is no customer support available for this query. How can i get my money back?
                KFC India customer support has been notified about the posted complaint.
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                  V
                  vinitankam
                  Sep 15, 2020
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                  My kfc gift card has expired recently of amount 1272/- which i haven't been able to use of both pandemic & the stores were closed in pune city so please help me out with a solution. Thanks
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    sonika patel
                    from Nashik, Maharashtra
                    Sep 15, 2020
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                    I placed my order on 15 sep 2020 through gpay upi from pavilion kfc and my rupees 282.51 deducted but order not placed i am highly disspointed i want my money back asap
                    Upi reference[protected]
                    Tranfered to - vpa yumrestaurantindia. [protected]@hdfcbank
                    KFC India customer support has been notified about the posted complaint.
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                      R
                      Rinish017
                      Sep 13, 2020
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                      Resolved

                      I am a regular customer of kfc who enjoys all the products of kfc
                      After the reopen of kfc due to the crisis I tried ordering from the kfc app and when I ordered the Order was not created but money deducted I didn’t expect this from such a good restaurant
                      I hereby request you to please consider this and help me refund along with the attached details

                      Contact number : [protected]

                      Email address : [protected]@gmail.com

                      Restaurant: Bengaluru-Signature Mall3MA BGL, NO. GS-11, GS-12, GS-13 at Signature Tower, #6, Nagavara Palya, C.V. Raman Nagar, Old Madras Road, Bangalore

                      Date: 13/09/2020

                      Mode of payment: Net banking

                      Order amount : 181.50 ₹

                      Payment reference number : KPG-[protected]

                      Payment transaction on ID : OS KFC [protected]

                      The email I sent was not even responding
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 14, 2020
                      KFC India Customer Care's response                       Hi, please help us share your details on [protected]@yum.com and we will surely look into it.
                      View replies
                      Thank you so much kfc you have refunded my money and kept up your reputation hail kfc 🔥
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                        V
                        Vishalkadam
                        Sep 13, 2020
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                        Address: KFC Thane

                        I placed an order from kfc hiranandani thane on 4th sept of rs. 784/-
                        We didn't receive the order from due to some issue from their end but money got deducted. (Attaching the screenshot of the same)
                        I received message saying money will get credited to my account within 4-5 working days, still money is not credited to my account.

                        Name; vishal kadam
                        Date of incident : 4th september 2020
                        +1 photos
                        KFC India customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 14, 2020
                        KFC India Customer Care's response                         Hi, please help us share your contact number, email ID, restaurant details, transaction payment ID, order amount, date of order and mode of payment on [protected]@yum.com and we will surely look into it.
                        Sep 14, 2020
                        Updated by Vishalkadam                         Hi Team,

                        Please find all the required details :
                        Name : Vishal Kadam
                        Mobile Number : [protected]
                        Email Address : [protected]@gmail.com 
                        Restaurant Address : KFC,   No S/1, The Walk, Hiranandani Estate Rd, Thane, Maharashtra 400607
                        Payment Mode : PAYTM 
                        Payment ORDER ID :[protected]
                        Date of Order : 4th September 2020 
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                          insanezma
                          Sep 13, 2020
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                          I made a order through kfc app amout deducted from my bank account but order did not confirm.

                          Reference no:[protected].
                          +1 photos
                          KFC India customer support has been notified about the posted complaint.
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                          Hi, please help us share your contact number, email ID, restaurant details, transaction payment ID, order amount, date of order and mode of payment on [protected]@yum.com and we will surely look into it.
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                            D
                            Dev Sethi
                            Sep 11, 2020
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                            So i tried to order kfc but the order canceled and money was deducted.plz provide a refund for the 2 times the money was deucted
                            KFC India customer support has been notified about the posted complaint.
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                            Hi Dev, this should not have happened. Please help us sharing your contact number, email ID, restaurant details, transaction payment ID, date of order, order amount and mode of payment on [protected]@yum.com and we will surely look into it.
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                              A
                              Avneet Singh Raju
                              Sep 10, 2020
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                              Address: c-106, Aeropolis, porwal road, lohegaon

                              Hi team,

                              This is avneet singh from pune!!

                              On 08th september 2020 at 18:13 i was paying for an order with an amount of rs 531.50 was deducted from my account but the application showed the failed status. Let me know about my claim.

                              My email address: [protected]@gmail.com
                              +1 photos
                              KFC India customer support has been notified about the posted complaint.
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                                V
                                vigneshwaran1127
                                Sep 9, 2020
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                                Resolved

                                While ordering the food through kfc application online twice, amount got debited twice but order confirmation was unsuccessful and application is still showing with place the order page
                                +1 photos
                                Sep 11, 2020
                                Complaint marked as Resolved 
                                Thanks Team...Got a mail from KFC customer service and they have have started for the refund process
                                KFC India customer support has been notified about the posted complaint.
                                Sep 09, 2020
                                Updated by vigneshwaran1127                                 Attached screenshot for your reference the order didn't get placed spoke to the retailer too.Searched options to reach customer care and couldn't see proper details for dropping a mail request your assistance on it.
                                View replies
                                Hi Vigneshwaran, we would like to review this. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
                                Reply
                                Thanks Team...Got a mail from KFC customer service and they have have started my refund process.
                                Reply
                                mohitchhabra655's reply, Oct 20, 2020
                                bro can u plz help me how u got refund...they are asking for order id from me..but i didn't got it
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                                  A
                                  Ahmad Yasmin
                                  Sep 8, 2020
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                                  Resolved

                                  Today i visited kfc kamla nagar in evening time. Even i said them to give fresh pieces in bucket of rs 599/ but they gave overfried n freshed piece before i got the ordered slip. The manager assured me that he kept fresh ones but we are it was so bad. This is not the first time. They did many times. Phone never works there trying so many times. Pls take this matter seriously n refund my payment n take the unfreshed pieces.
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  KFC India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 11, 2020
                                  KFC India Customer Care's response                                   Our apologies for the inconvenience caused, Yasmin. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely assist you further with your concern.
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                                    D
                                    Daud gul
                                    Sep 6, 2020
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                                    Address: Kfc devyani international ltd.ild trade center sector 47 gurgaon

                                    I ordered chicken from kfc app (Here is my order no [protected]) and they send me rotten chicken after eating this chicken i feel like my stomach is upset they spoiled my whole day now i am regretting why i ordered. Today i learned my lesson and i will never eat kfc chicken in my life nor will i let my friends eat. ### you kfc india
                                    +2 photos
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                                      D
                                      Devashis Nambam
                                      Sep 5, 2020
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                                      Address: Vasant square mall, kfc New Delhi

                                      I ordered crispy chicken from vasant kunj square mall and you guys provided stale, hard and rotten chicken. Is this the way you serve to the customers? A state food? This problem had happened to me quite a number times. Are you guys trying to poison your customers by serving them these kind of food that produce foul smell? Next time, try serving fresh food so as your customers doesn’t feel guilty spending their money.
                                      KFC India customer support has been notified about the posted complaint.
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                                        S
                                        sweetyjr
                                        Sep 5, 2020
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                                        On[protected], around 1pm, i placed an online order at the kfc website for rs.1239.00. Paid via online banking, sbi, just when the page was returning to the kfc website, i was notified that the order failed. But the money has been debited from my account.

                                        Request a refund at the earliest.
                                        +1 photos
                                        KFC India customer support has been notified about the posted complaint.
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                                        Received a prompt response from KFC India through email & sms, they have initiated the refund. Thank you!!
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