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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
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KFC India reviews & complaints page 78

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B
Bhojan Rajan
Aug 4, 2020
Resolved
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I have performed a transaction of rs1, 234 from my sbi account and the amount got deducted and order not placed.

Transaction reference no: ssbi[protected]igajcfpia5

The same issue happened yesterday also. (Same amount and same behaviour)
Seems like there is an issue in your online payment gateway.

Please help to refund the amount
Aug 7, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2020
KFC India Customer Care's response
Hi Rajan, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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    A
    Amandeep Bhatoye
    Aug 3, 2020
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    Address: Chandigarh

    Respected sir,
    My order is not placed. But money is deduced through upi transfer
    KFC India customer support has been notified about the posted complaint.
    Hi Amandeep, this shouldn't have happened. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. Our team will connect with you at the earliest.
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      B
      Bhojan Rajan
      Aug 3, 2020
      Resolved
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      Resolved

      I have placed the order just now for 15 pcs of fried chicken and 1 zinger burger for the amount of rs. 1, 234.
      The amount is got deducted and order is not placed.
      I have placed the order in trichy contentment branch.
      Trax done against yum restaurant with the ref#igajcbepx9 on 03aug20
      Aug 6, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      Verified Support
      Aug 03, 2020
      KFC India Customer Care's response
      Hi Rajan, we'll get it checked. Please share your contact number, order ID, restaurant name and location, transaction ID, mode of payment, and date of payment so that our team can connect with you regarding your concern. 
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        B
        Bhoomika murugan
        Aug 3, 2020
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        Address: Meenakshi mall

        I ordered 4+4 combo hot wings at around 4:30 pm on 2-8-2020 but still we haven't received the order, please refund my money back
        +1 photos
        KFC India customer support has been notified about the posted complaint.
        Hi Bhoomika, we'll get it checked. Please share your contact number, order ID, restaurant name and location, transaction ID, mode of payment, amount and date of payment so that our team can connect with you regarding your concern. 
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          S
          Singhsuren
          Jul 30, 2020
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          Address: center market Lajpat Nagar 2 new Delhi

          Hello me 749 ka kfc se food order kiya tha 8:45 pm date 29/07/2020 ko and me 2and half our wait karta rha but food nahi aya and mene [protected] per call kiya but not connect uske baad mujhe jo number mail me aya us number pe mene call kiya[protected] or is number pe mujhe bola gya k hum gurgaon se bol rahe aapki koi help nahi kar sakte aap delhi vaale number pe try kijiye
          Jab ye number help k liye nahi hai to mail me ye number urgent assistance on your KFC delivery orders
          Likh kar kyu bheja
          And uske baad mene
          Ek or number pe call kiya online helpline number karke but vha bhi bola gya me to corporate office se security vala bol rha hun
          No solution
          And baad me mene swiggy se order kiya 925 rupees ka kyuki raat k 11 baj chuke the or me bahar nahi ja sakta tha
          Mera paisa bhi nahi mila na food or na solution
          +5 photos
          KFC India customer support has been notified about the posted complaint.
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            M
            Mohammed28
            Jul 29, 2020
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            Website: Kfcindia

            I am texting this from Chennai as an annoyed customer.. today I ordered 10piece hot and crispy + medium fries+pepsi from the online KFC portal.. the money was deducted but the order confirmation was not given.. so I placed an order again, same thing happened.. because of this rs 1407 (rs703.5 per order)was deducted without the order being placed. I need refund.
            +1 photos
            KFC India customer support has been notified about the posted complaint.
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              S
              Sunildeepakchavan
              Jul 26, 2020
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              Address: Gulbarga Karnataka India 585102

              I done online order in KFC app order confirmed amount also debited from my account Rs 502.50/- on date[protected] but I not got any parcel from KFC center. and till date not got my amount refunded also.order no is 19664723
              +1 photos
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                A
                Amal KR
                from Mattanur, Kerala
                Jul 25, 2020
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                Address: Kochi MG road

                On july 25th i tried to place an order of rs. 705 and i made the payment through paytm. Money is deducted from my account but no update regarding order. Please shut down your money looting online order app as i came across so many complaints in the same manner here.
                +1 photos
                KFC India customer support has been notified about the posted complaint.
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                  P
                  Pragathi shetty
                  Jul 25, 2020
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                  Resolved

                  Address: Bengaluru kathriguppe branch

                  My order cancelled they said they will refunded but after four days i asked them they they said I don't know anything u can ask customer care how rudely that staff behaved... I need my money back kindly do the needful... Bangalore kathriguppe kfc.
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 27, 2020
                  KFC India Customer Care's response
                  Hi Pragathi, please help us share your concern on [protected]@yum.com and we will look into it.
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                    S
                    Surabhi Jha 0509
                    from Noida, Uttar Pradesh
                    Jul 19, 2020
                    Resolved
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                    Address: Crown interior mall Faridabad

                    I visited the kfc crown interiorz on 17 june 2020. I ordered a rs 599 bucket for takeaway. I made a payment using upi id paytm[protected]@paytm and the transaction id was[protected] at 8:15 pm in the name of deyvani with remarks as oid[protected]@kfc india. The payment was completed but my order wasn't placed on kfc. I made another payment using the same upi id and the transaction id was[protected] at 8:43 pm. This time my order was placed. I contacted the manager who said that i will be refunded the amount for the first transaction within 7 days. It has been more than one month and there has been no action from your end to initiate the refund. This is highly unprofessional from a big brand name like kfc. The payment is completed but no service was provided to me at that day. I expect either refund or the item for which i made the payment as this is highly unprofessional and has caused inconvenience to me.
                    +1 photos
                    Jan 18, 2021
                    Complaint marked as Resolved 
                    Service was provided
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 20, 2020
                    KFC India Customer Care's response
                    Hi Surabhi, we'll surely help you with your concern. Request you to share your contact number and email ID on [protected]@yum.com, so that we can assist you further with the same.
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                      S
                      Simon Siva
                      Jul 18, 2020
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                      Resolved

                      Address: Banglore , basveshwar nagar ,KFC restaurant,nearby modi hospital
                      Website: My order was not received and I need my money refunded

                      Yesterday I have ordered 6+6 meal offer but my order was not received and I need my money refunded.
                      My order number : 19639177
                      Order placed at : Banglore - basveshwar - DIL
                      +1 photos
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Jul 18, 2020
                      Updated by Simon Siva
                      Yesterday I have ordered 6+6 meal offer but my order was not received and I need my money refunded.
                      My order number : 19639177
                      Order placed at : Banglore - basveshwar - DIL
                      My number :[protected]

                      Our apologies for the inconvenience caused, Simon. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely connect with you regarding your concern.
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                        H
                        Hardeep Singh Malhotra
                        Jul 15, 2020
                        Resolved
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                        Resolved

                        I had placed my kfc order online and paid the amount on 15-july-2020 (Order no. 19595709; kfc, saharaganj mall, lucknow).
                        The order never got delivered and the worst part is that they are literally unreachable. This is the 3rd time that such a thing has happened. If these people cannot provide the service, let this not be advertised; zomato & swiggy appears to be far better off than these people.
                        It is not always about refund; the trauma and the nuisance that is caused is much more than lack of delivery of food.
                        +1 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 16, 2020
                        KFC India Customer Care's response
                        Our apologies for the inconvenience caused, Hardeep. Request you to share your contact number, email ID, order ID and restaurant details on [protected]@yum.com. We will surely connect you ASAP regarding your concern.
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                          R
                          Rakshathraku
                          Jul 8, 2020
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                          I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card ending with 2118. The money of Rs. 303 was deducted but the order confirmation was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.
                          +1 photos
                          KFC India customer support has been notified about the posted complaint.
                          Jul 08, 2020
                          Updated by Rakshathraku
                          I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card ending with 2118. The money of Rs. 303 was deducted but the order was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.

                          Jul 08, 2020
                          Updated by Rakshathraku
                          My email id is. [protected]@gmail.com
                          Contact no. [protected]
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                            R
                            Rakshathraku
                            Jul 8, 2020
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                            I am rakshath from mysuru, india. During online order today i, e 8/07/2020 at 12.24 pm from kfc store at mall of mysore i paid through my debit card. The money of Rs. 303 was deducted but the order was failed. I want the refund of the deducted amount. I have attached the deduction details please find it.
                            +1 photos
                            KFC India customer support has been notified about the posted complaint.
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                              P
                              Pooja Parameswaran
                              Jul 8, 2020
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                              Resolved

                              I have orderd an item worth rs. 634.99 from my credit card. But the delivery is not yet done.. Order has been made at 4 pm.. As the ordered item is not delivered i need refund of that item. No details are shown in the app.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              KFC India customer support has been notified about the posted complaint.
                              Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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                                D
                                DrRahul InPsy
                                Jul 8, 2020
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                                Resolved

                                Money deduced and not refunded, when it will be refunded, order dnt completed
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                KFC India customer support has been notified about the posted complaint.
                                Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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                                  S
                                  Sarabjeetparihar
                                  Jul 7, 2020
                                  Resolved
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                                  Resolved

                                  providing non-veg food to vegetarian

                                  Address: Unity One Rohini

                                  The incident took place in kfc unity one rohini, new delhi. We ordered food from the outlet and the bill has been attached for your reference. We ordered a non-veg bucket and a veg zinger burger for one of my friend. But, the employees in the outlet gave us a non-veg zinger burger which was ate by our friend. He's hindu and a brahmin by caste. He never ate non-veg in his entire life. When we reached back to outlet the staff was saying it's...
                                  +3 photos
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                                  P
                                  Pavankjs
                                  Jul 4, 2020
                                  Resolved
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                                  Resolved

                                  Hello,

                                  I've ordered from KFC app today. I have made payment through phone pay, money got deducted but order is not placed in KFC app

                                  Phone pay transaction I'd is :
                                  HDF378E7DB4BAE548FFBD8646117B27A1E0

                                  Please initiate the refund of rupees 332.50

                                  Regards,
                                  Pavan
                                  +1 photos
                                  Jul 6, 2020
                                  Complaint marked as Resolved 
                                  Received the refund.
                                  KFC India customer support has been notified about the posted complaint.
                                  Our apologies for the disappointment caused. Request you to share your contact number, order ID and restaurant details on [protected]@yum.com. We'll connect with you shortly.
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                                    A
                                    ankysharma22
                                    Jul 4, 2020
                                    Resolved
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                                    Resolved

                                    Address: Kfc sector-18 Noida UP

                                    Dear Sir/ma'am,

                                    I ordered chicken from your outlet in sector-18, Noida (UP) on 30 June 2020. The chicken was of bad quality and it cause allergy and irritation over all body and now things are getting worse. Plz check your outlets quality soon else I have to find legal solution for the same
                                    +1 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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                                      M
                                      Mohak Kaul
                                      Jul 1, 2020
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                                      Address: Near Rohini West metro station

                                      I was ordering food online from kfc application in feb 2020 my money is deducted but my order is not placed when i visited store nd met with mr. Rajan at kfc store i am still waiting for my refund of 237.50 from last three months very very poor service of kfc
                                      +1 photos
                                      KFC India customer support has been notified about the posted complaint.
                                      Hi Mohak, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                      Hi Mohak, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                      Hi Mohak, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                      Hi Mohak, this shouldn't have happened. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.
                                      Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.
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