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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: May 5, 2026

Complaints 2781

Resolved

513

Unresolved

2268

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KFC India reviews & complaints page 76

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Address: KFC, Pacific Mall, Rajpur Road, Dehradun

I placed an order online(order number: 7088) on 16th October, 2020 at 9:52pm through the KFC app and it was supposed to reach me by 10:37pm. But it’s 11:36pm now and it still hasn’t reached me and there’s been no calls or any information being provided to me from their end about the order. The call isn’t connecting to them and it was a prepaid order through Paytm so I urge a reimbursement. This behaviour at the company’s part is extremely infuriating.

Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Oct 17, 2020

Updated by Toby Gamer The “My Orders” tab in the app shows that my has been delivered but it hasn’t reached me yet even though the address and contact information were very clearly specified.

Verified Support

Oct 20, 2020

KFC India Customer Care's response Hey Toby, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.

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Address: 702, Prism Towers, Link Road, Goregaon West, Mumbai â€“ 400062, Behind Hypercity, Mindspace

Website: www.online.kfc.co.in

I ordered a KFC 6 strip and popcorn from the KFC app. I paid via google pay.
I have the receipts. The delivery was meant to be in Surat.
The order never reached and all the KFC complaint numbers are invalid. The app isn't working.
I need my money back and also a compensation for keeping my brother hungry.

KFC India customer support has been notified about the posted complaint.

Oct 16, 2020

Updated by Divyani Mehta I just received a call via a KFC agent trying to hack via my phone and asking me about my passwords.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 20, 2020

Verified Support

Hi Divyani, we would like to review this. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.

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Address: Kfc, krishna nagar, shahdra, delhi

I have ordered at 10.30 pm and paid by Paytm upi. My money was deducted but I didnt recieve the order or any message or refund.

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2020

KFC India Customer Care's response We'll surely help you with your concern, Lakshita. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

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I placed an order of food delivery using kfc app on 14 Oct [protected]@7.pm for INR 749.99. The commitment was to deliver my order by 8pm. I waited until 9.30pm but still the food was not delivered. At around 9.45pm I got a call from delivery person. Since I waited enough I did not accept the food delivery due to below reasons.
1. The food was cold and become soft
2. Disappoint caused due to lack of commitments by KFC

Please refund my money. I would never order kfc food online and also I would not suggest KFC. It's pathetic service by KFC and painful

KFC India customer support has been notified about the posted complaint.

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B

Bhagwandas Vemula

Oct 16, 2020

Is anybody looking into my issue? When will you refund my money? Or should I raise this in consumer court?

KFC India Customer Care

from Mumbai, Maharashtra

Oct 17, 2020

Verified Support

This shouldn't have happened, Bhagwandas. Please share your contact number, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.

Bhagwandas Vemula's [Complaint's author] reply, Oct 19, 2020

Contact No 9920240442
Order ID was 3111
Ordered through KFC App on Wednesday 14 Oct 20.

Pls share the email Id to which these details to be sent.

Bhagwandas Vemula's [Complaint's author] reply, Oct 26, 2020

Please resolve and refund my money. I have given all details

B

Bhagwandas Vemula

Oct 22, 2020

I need an immediate response

B

Bhagwandas Vemula

Oct 26, 2020

Please let me know when will you refund my money ?????? This is becoming pathetic day by day ...am losing my patience here. Pls resolve.

Bhagwandas Vemula's [Complaint's author] reply, Oct 30, 2020

Hello, ...when will u refund my money? Or will I assume that KFC cheats its customers?

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Hi team,
I made an order today in KFC and due to some network issues first time my order wasn't placed (Airtel money ) and so I did second time from my debit card .. later I noticed that amount has been debited twice from my account for only one order..
Please look into it

Aug 9, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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R

Raji Shanmugam

Oct 13, 2020

I have added the payment details please look into it

R

Raji Shanmugam

Oct 13, 2020

I have also attached a photocopy of the payment which was made twice for one order please look into it

KFC India Customer Care

from Mumbai, Maharashtra

Oct 15, 2020

Verified Support

We'll surely help you with your concern, Raji. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

Raji Shanmugam's [Complaint's author] reply, Oct 20, 2020

Email is not visible kindly look into it.. only if it is visible we can proceed further.. consider our complaints and do the needful ASAP.. Everybody's money is hard earned one so just try to do it ASAP

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Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get a refund.
My contact number is [protected]/[protected].
Thanks.

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2020

KFC India Customer Care's response Hey Harsh, we'll surely help you with your concern. Request you to share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.

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I made online order for KFC product for which I also made online payment. After getting dispatch confirmation SMS I got a call from the delivery boy that please come half way to pick up your order, it will take some time. Already an hour has been passed but no revert from KFC. Now again I got a call from the delivery boy that there is a traffic issue. Will take some time to reach and delivery.

If you are not able to deliver them why are you taking orders. Here it is my mistake that I made the payment.

KFC India customer support has been notified about the posted complaint.

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Address: KFC RBD Raja Bazaar

I made a delivery order on 23rd of September from KFC app and the restaurants was KFC RBD Raja Bazaar, Patna
I received a call after an hour from them that my order will take another 2 hours to deliver so asked them what else can be done so they cancelled my order stating that i will receive my refund in some days but I have not even after 16 days.

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 10, 2020

Verified Support

Hi Vivek,

This shouldn't have happened. Request you to share your concern along with the contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

Regards,
KFC India

vatvivek's [Complaint's author] reply, Oct 14, 2020

The email is not visible. It seems it is protected but i cant see it even after I logged in.

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I placed an order in kfc app through upi but the order was not placed even if the amount was deducted from my account. I had to place the order again. Thus had to pay twice.

KFC India customer support has been notified about the posted complaint.

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Address: KFC, DSL Virtue Mall, Uppal Hyderabad

Hi,

I have visited DSL virtue mall in Uppal Hyderabad on 3rd October 2020. I went to KFC and made an order of INR 864.00. First I tried paying with my debit card of standard chartered bank. The sales person told me that the transaction is failed so, I have paid using Paytm and collected the order.

When I checked my account I saw that INR 864.00 debited from my account towards KFC purchase which is actually failed. Today is October 5th 2020., I haven't received the refund yet.

Request refund the INR 864.00 for the same.

KFC India customer support has been notified about the posted complaint.

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Address: kfc kompally

Website: online.kfc.co.in/menu

On 24th sep i kept a order from KFC but order got cancelled and my money is debited rs798 .and i told that money will be refunded in 5 to 8 days but now 11days passed still no refund has happened and from two days they are not even replying ..the only replies i got is plz have patience our team willreach you .they are repeatedily saying this but no refund is happening

Date of transaction 24 September
Amount 798
Debit card payment

Order Number[protected]-3369

my mail id [protected]@gmail.com

KFC India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2020

KFC India Customer Care's response Hi Sunny,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India

Oct 09, 2020

Updated by sunny rekula every thing you asked is mentioned above plz check properly

Oct 09, 2020

Updated by sunny rekula [protected]

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I had placed order for Mingle BucketDe. I noticed that one item Popcorn Reg was missing from the sealed packet. Also, delivery person was very rude. May I know that how I am going to be compensated for missing item. This was my very first order with you so feeling very sad.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 5, 2020

Verified Support

Hi Suhas,

We'll surely assist you with your concern. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

Regards,
KFC India

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Address: 301 SIDDHESHWAR APARTMENT, MIRABHAYANDAR ROAD OLD GOLDEN NEST, PHAS 3 NEAR QUINS MARIY HIGH SCHOOL

Order Numner - 5043 (Take away )
Date - 3 /10/2020
Store - Mira bhayander highway, Thane

I'm a one ur regular customer but todays experience was worst. The Burger which i had recived was without lettuce in it and hardly mayonnaise... Chicken was hard to chew

Expecting satisfactory reply on it

Regards
Viraj Lad
[protected]

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Address: Calangute, Goa

Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 5, 2020

Verified Support

Hi Ethan,

Sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

Regards,
KFC India

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Address: Calangute, Goa

Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa

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I had placed a order and amount has been successfully paid by Paytm ([protected]) and as per Paytm it has been successfully forwarded to KFC but I could not get my takeaway order at KFC Store. As per them they did not receive any order for me.

Payment Order Id[protected].
Transaction Id - [protected]

Kindly check and help.

Thanks,
Aman.
[protected]

KFC India customer support has been notified about the posted complaint.

Oct 14, 2020

Updated by amanddn14 May I please have an update

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Website: online.kfc.co.in

I ordered from KFC on 2nd October-2020 and also paid for the same but did not receive my order.
I paid 634 rupees.

Order Number: K241W02609 ( Bangalore)

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I paced an order of Rs. 434 on 2nd Oct at 7:41 Pm through UPI, Transaction ID is[protected], the order wasn't placed. So I tried placing again through retail net banking[protected] for same amount at 7:53 PM, similar issue was faced as account got debited for Rs. 434 but no order was placed. I haven't received any refund either for both.

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I paid for kfc via bhim but once the transaction was successful and the money was debited, they showed an error and I haven't received any refund yet.

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 3, 2020

Verified Support

Dear Ishan,

We sincerely apologize for the inconvenience caused. Please share your contact number, restaurant details, email ID and payment reference ID on [protected]@yum.com so that we can have the relevant assist you further.

Regards,
KFC India

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Address: noida

On 30 of sep 2020 i had ordered a meal from kfc app, money got deducted but thereafter a message comes up & says that the area from which u have ordered is not serviceable

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Oct 3, 2020

Verified Support

Dear Jai,

We'll surely assist you with your refund amount. Please share your contact number, email ID, restaurant details and order ID on [protected]@yum.com so that we can assist you accordingly.

Regards,
KFC India

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