Lifecell International Complaints & Reviews

Lifecell is a fraudulent, conniving, criminal and deceitful company. Beware of all their ads. They just cheat innocent parents of their money. My lifecell order no. Is EM-3679 .After buying this plan their medical representive did not present at the time of delievery of my baby as a result cord blood has not been collected. When I asked them for refund they refunded me deducting Rs 5000/ from my paid amount as the fault is from their side....

Lifecell international claims themselves to be the no.1 stem cell bank in India showing face of big celebrities like Aishwarya Rai but they are biggest cheaters when comes to pricing and Payments, niether they have any technology nor the compant sticks to a single price when asked. They claim that stem cell banking is at 19990/- on TV ads. Thier website shows 19999/-(proof attached) Thier sales people asks for 50000/- To some clients they pitch 45000/- they claim thier technology is the best in the world, while world over biggest research labs and reasearch articles proof that thier technology is not fit for used and is banned in many countries. they are frauds!!

Hi,

We just wanted to bring to your notice that on the day of my Delivery, 10th June the cord blood sample was collected after 45 minutes of delivery at Aditya Birla Hospital, Pune due to sheer negligence of Lifecell paramedic team.

We have been trying to reach Avinash, the paramedic who was supposed to be in hospital for sample collection since 7 pm in the evening before getting hospitalised, but there was no response. then we tried reaching Harsha, the alternate number provided to us and she in turn gave another number to be contacted, Ravi. Ravi said he would be there, once we reach hospital. But even after repeated calls made to Ravi and Harsha after reaching hospital from 10.30 PM onwards there was no response from them and no one picked the call till the delivery was done at 1.45 AM.

My doctor said, there was no point collecting the sample even after 10 minutes of delivery. Finally Harsha picked up the call after the delivery was done and reached hospital to collect the sample after 45 minutes of delivery.

We have few concerns we need an answer to-
- Is this the service level that Lifecell provides to your clients? You cannot have your client calling and coordinating N number of people at the critical time of delivery, when you are already focused on something else.
- Who from your team takes the ownership of the mistake and negligence that was committed that day?
- What gurantee/assurance do you give that the sample collected after 1 hour of delivery was still good?
- We regret to tell that we need our money back for the initial payment that we made after experiencing the negligence done on the part of lifecell, as your sales person herself told that the sample should be collected immediately after delivery and its very critical.

We would like you to take some stringent action against what has happened on 10th June for the people involved and also we would never recommend anyone else seeing the service level we experienced that day.

CRM No. :[protected]

I am one of hundreds who have fallen for the "30 day free trial" advertisement. There is no fine print on the advertisement and no fine print included in the package I was sent. In the mail I received the free tube of Lifecell cream with a single page pamphlet stating how this product works, that it all. I then received a nasty surprise when I realised that Lifecell has taken out over $200 AUD from my account without notice or my authorisation, I did not receive an email to confirm this either. I believe this company is a scam and needs to be reported to consumer affairs.

Hi... I am Daya Patel client from Surat. I preserve my baby's stemcell with Lifecell in 2013. Unfortunately i need this stemcell for my baby's treatment but no body is giving me proper answer. One of their franchiser Mr. Deval, he given me false commitment and we unethical guys. All celebrity who is engage with this company are gridi for money only. Request you to not go for this company.

I opted for stem cell preservation in this company. But sorry to say I m really dissapointed with the services after they have collected the stem cells. I opted for the mode of payment through emi ecs which was not accepted by my bank. For which I approached them to collect cheques. But soo busy people they are at agra that they dont have time to vome. I have called them 50 times for the same but they make fake promises and dont revert back. I am totally dissatisfied with the services of lifecell. This is really bad that the customer is calling every time but they dont have time. I just want them to collect the mode of payment through ecs or cheques whatever they want. My id is[protected]. I need a proper answer dats all I want.
Regards
Ruby s kaushik

Lifecell is a fraudulent, conniving, criminal and deceitful company. Beware of all their ads. They just cheat innocent parents of their money. Once you pay, they disappear and do not even bother to respond to any of your queries. My crm no. Is[protected] and i am a member since 2007. I deposited my elder son's stem cells and rs. 75000/-with them in 2007. In 2013, i tried to track my sample on the lifecell website and could not do so. I kept getting an invalid crm no. Message. On immediately contacting the head office in chennai (I am in mumbai), i was told that the website was being upgraded and hence old crm nos. Were showing as invalid. The problem would be rectified in a day. I tried again and the same error kept popping up. I mailed them, but no response. In dec 2013, i then put a post on the facebook page of the company, to which they responded saying that they were apologetic and would get back. It's now january 2014 and they have yet to respond!! To add insult to injury, they have now blocked me on their facebook page!!

If this is how they function, how do we contact them when we urgently need the stem cells??!! Have they lost our stem cells?! If they are genuinely honest, when will they contact me? I have updated my contact details in every communication with them and yet there is no response!

Lifecell is a company of cheats and criminals. It is sad to see a celebrity of aishwarya rai's calibre promoting lifecell.

Hi,
I had my first kid's stem cells stored with crybobank in 2007 and uptil now they give regular update and my experience with them is cool.
For my second kid, I went with Lifecell inpite of getting better offer from Cryobank just because Lifecell had a desk at Clound Nine hospital (Bangalore) where my second kid was born and I have good trust with Cloud nine hospital.

I went for Cord blood and cord tissue package with Lifecell in November 2012. In Jan 2013 I got a letter from Lifecell stating that my baby's cord tissue was found to be contaminated. I asked them how did contamination occur, but never got a response till July/2013 from them untill I raised this issue with hospital and contacting lifecell desk there. Then I got a call from Dr. Chirayu of Lifecell who was explaining about their procedures about their lab. He also ruled out any mishandling from hospital as well as from Lifecell. Then I wrote email asking what is the reason for contamination for which he replied he is not the right person to answer. There is one guy called Vinay of Lifecell (responsible for southern region) whom I tried to contact but he never cared to give even a call back.

Overall my experience with Lifecell is disappointing and I am waiting for their response as how did cord tissue contamination occur?

Cloud nine doctors told that everything is fine from their end and now I suspect the problem is with Lifecell who uptil now did not clarify in email about why did contamination occur.

Can anyone suggest now what are the options left to me as a consumer? Is Lifecell legally bound and responsible for Cord tissue contamination?

Thanks & Regards,
R S Raj

I have register with lifecell for the preservation of stem cells of my child; however, the process could not be completed due to technical difficulties. In spite of my repeated reminders after that , Lifecell, never responded to my mail and telephonic request . They have taken Rs 12500/- as the first installment and five ECS permissions (Rs 12500×5) for the same. Neither the company has refunded the amount nor it answering any of my...

lifecell cord blood bank as they said they are highly accredited but I am sorry to say statement is wrong the fact is that volume of 25ml as per their president state will not sufficient to treat patient more than 25kg body weight, studies are saying double cord unit is required to treat patient this is fact about the concept. so before going with lifecell request you to all expectant family to find out the realty of the concept. don't spoil your money as waste to go with lifecell.
CRM no. [protected]

Hey,

My wife is expecting and we have decided to bank the stem cells. However, we are confused between various banks which have presented to us like Lifecell and Cryobank. Pricing is more or less same. Am not able to decide on the technology available. Few things that I think are critical for this decision are:

a) Quality of the facility and location
b) Technology
c) Surity that sample will be processed and not misused
d) After sales service- particularly for collection, reports and god fordbid, for retrival
e) Agreeement quality without any hidden clauses which can result in false promises.

I intend to finalise in 7-10 days...it will be great if someone can help on this.

Regards,
Sandeep
[protected]@gmail.com

Lifecell International Approached us through Swapna Healthcare.

Mr Kranthi from Lifecell Hyderabad visted us in September and offered various options. He told us that if the baby is born on 11/11/11, the entire processing fees would be waived off. We mentioned we would make the payment in October.

He visted us again on 28th of october 2011. To our utter surprise he said that 11/11/11 offer isnt valid anymore. We were shcoked and enquired with the Call Centre. The call centre supervisor informed us that 11/11/11 offer would have been valid had we enrolled in July. That was a twist enough and also bait enough to lure customers and keep them tied up to the company till the end.

Things to note:

Kranthi told us about the offer in September
Call Centre Supervisor said the offer was for July
No one told us that the offer would not be valid if I make the payment in October.

Moreover reading so many other complaints about non storage, no confirmation about storage, I am wary if I should go along with Lifecell. They look like liars and cheats. By the ay Mr Kranthi has gicven a new offfer to me which is valid this month only. Am I getting lured again.

If I am suspecting the intentions of the organisation now, how do I go for the Offer/False Offer.

Some one needs to take an action.

Regards,

Rakesh Jain

Dear sir,

my wife was pregnant and we were looking for cordblood banking serivce, we have decided to go for lifecell international, but later we decided not to opt service from lifecell due to improper service issues informed to me by my peers. however we have already filled the contrat form and ecs documents for installments, hence we informed life cell to cancel the contract, we have also received a call from their call centre regarding the payments but we informed that the serivce is not opted and they should not proceed with ecs installments. however they ignored the request and deducted Rs 6250/- from my back account. ive been requesting them for refund since 23rd august 2011, but they have not reverted to me yet. yesterday i recived a chq of Rs 1250/- only and they have deducted Rs 5000/- for unknown reason and no one is answering my calls too.

request you to kindly look into the matter as we have well informed the organisation for not opting the serivce but im charged Rs 6250/-

ive contacted Mr Deval at life cell surat branch.
his contact number is [protected]


below is the attached communication done to lifecell customer service.







Re: FW: Cancellation of Contract - Mona Jeegar Baria
JB ([protected]@yahoo.com)
[protected]@lifecellinternational.com;
Sunday, 16 October 2011 9:50 PM
Im more than glad that ive not opted for lifecell. pls revert to comsumer court. you had more than enough time to refund the amount.


From: JB <[protected]@yahoo.com> Subject: RE: FW: Cancellation of Contract - Mona Jeegar Baria To: [protected]@lifecellinternational.com Date: Tuesday, 13 September, 2011, 11:30 PM

This is very much unprofessional. how can you claim yourself No.1 in business when you cant even co ordinate within dept. first you take my money even though i did not opt for your service which was well informed in advance and now your are not even bothered to refund that amount to me. i understand that couple of days means 2 days.. 2 workings days to be precise in your corporate terms.. but now its been more than 10 days. Jeegar J Baria



--- On Sat, 3/9/11, [protected]@lifecellinternational.com <[protected]@lifecellinternational.com> wrote:
From: [protected]@lifecellinternational.com



From: JB <[protected]@yahoo.com> To: [protected]@lifecellinternational.com Sent: Tuesday, 20 September 2011 7:17 PM Subject: RE: FW: Cancellation of Contract - Mona Jeegar Baria

as expected no revert. first mail sent on 23th aug- 2011 i want my money by end of 20th sept in my HDFC Savings Account No.: [protected] IFSC code : HDFC0000067 amount 6250/- im approaching consumer court if this is not done..
Jeegar J Baria


--- On Tue, 13/9/11, JB <[protected]@yahoo.com> wrote:
29-Oct-11



<[protected]@lifecellinternational.com> Subject: RE: FW: Cancellation of Contract - Mona Jeegar Baria To: "'JB'" <[protected]@yahoo.com> Cc: "'Saranya'" <saranya.[protected]@lifecellinternational.com>, "'Ramya.V'" <ramya.[protected]@lifecellinternational.com>, sudha.[protected]@thinksynq.in Date: Saturday, 3 September, 2011, 7:21 PM


Dear Sir / Madam, With reference to your below mail, we regret the delay in reversion. We request you to kindly provide us couple of days time for the resolution of your query. Kindly bear with us in the interim and extend your kind co-operation. Warm Regards, Catherine Client Relations Team



Toll free: Helpline: [protected] www.lifecellinternational.com



From: JB [mailto:[protected]@yahoo.com] Sent: Wednesday, August 31, 2011 1:06 PM To: customercare Subject: Re: FW: Cancellation of Contract - Mona Jeegar Baria

dear sir, its been now over a week. kindly refund the payment immediately.



--- On Wed, 24/8/11, customercare <[protected]@lifecellinternational.com> wrote:
From: customercare <[protected]@lifecellinternational.com> Subject: FW: Cancellation of Contract - Mona Jeegar Baria To: [protected]@yahoo.com Cc: ramya.[protected]@lifecellinternational.com, "'Saranya'" <saranya.[protected]@lifecellinternational.com>, arshiya.[protected]@lifecellinternational.com, sudha.[protected]@thinksynq.in Date: Wednesday, 24 August, 2011, 2:35 PM


Dear Madam, We acknowledge the receipt of your mail. We will revert to you at the earliest. In the meanwhile, should you wish to speak to us, we are available on the following numbers. Warm Regards, Razia Client Relations Team
Page 2 of 3
29-Oct-11






Toll free: Helpline: [protected] www.lifecellinternational.com

From: JB [mailto:[protected]@yahoo.com] Sent: Tuesday, August 23, 2011 9:27 PM To: [protected]@lifecellinternational.com Subject: Cancellation of Contract - Mona Jeegar Baria


Dear Sir, we have decide not to opt for lifecell international due to service issues. however before this decision we have submitted ECS form and chq. We had informed local executive Mr. Deval for collecting the kit from us and returning the forms and chqs but unfortunately it was missed out from his end. few days back i received a call from your call centre informing about the ECS dates, where i informed him that we have not preserved stemcell via lifecell and should not proceed with ECS instalments, surprisingly the request was ignored both by call centre person and Mr. Deval. request you to refund the deducted amount of Rs 6250/- immediately. snapshot of transaction is attached. Contract no.[protected] Mona J Baria. Surat .

Dear all,

This is bring to your notice that Lifecell is one of the worst companies in terms of service and commitments.At the time of closing the deal they show a very rosy picture to clients but after sales service is very very poor and there is nobody to listen to clients.

I got my baby's stem cells preserved with them in July 2010, but till date i have not recieved any documents or reports Even after...

We have taken lifecell package for preservation of cord blood/tissue for our son. Just after the money was paid the services of lifecell were found to be very poor. Till now, we have not been provided with legally signed contract for preservation of the cord blood and tissue. On calling the local sales person Mr. Abhishek, we get only excuses and now they are saying that their is no such contract !!.
We were promised 6 months validity of free Kaya Skin coupons, however the coupons were given with 2 months validity. Till date, replacement has not arrived.
The company claimed that we will get report on preservation within 45 days. After calling their customer care center many many times, till now no update.
We had given urine sample for "genetic disease testing". The report was supposed to come within 15 days. No report has come after 2 months.
All this after paying initial amount of 42,000/- Rs.

Every time we call their customer care center, they tell us they will call back with all the details, but they never call back. We really wonder what happened to our cord blood sample. Is it really preserved with such poor service.

CRM no:[protected]

Somesh

Hi,

My CRM no[protected].I became a member of lifecell in June 2010 after making an initial payment of 5700.Iam yet to receive the welcome kit and contract papers till date despite calling their customer care numerous times.Everytime they say they will get back but never get back.I have spoken to one of their employees Ms Manjusha who sits in Mumbai several times but in vain.There is absolutely no response whatsoever and I seriously doubt if my sample is even preserved.Iam frustrated with my decision of opting for lifecell and dont recommend this organisation to any parent.

Iam hoping for some response from them atleast after posting this comment.


Regards
Prashant

Dear Sir / Madam,

Reference: Client Enrollment Form and Agreement dated January 2009 (CRM reference number[protected] in the name of Bhavna Madan.

We were referred to the LifeCell benefits by our friend Ms Pallavi Ray - CRM No.[protected] and accordingly we got ourselves enrolled under the program vide agreement dated January 2009. At the time of entering into the agreement,we were informed by the Company's sales executive that the referrer (Ms Pallavi Ray - CRM No.[protected] would be entitiled to a referral bonus of Rs. 3,500/- however till date it has not been received from LifeCell (it's been more than one year now !) . We followed up with the company several times but every time there is a standard response from them that the cheque has already been dispatched. On asking the cheque number and the date of cheque, no one responds back at all. The company has been contacted several times recently as follows:

1) 10 January 2010 - over email
2) 18 January 2010 - over email
3) 21 February 2010 - over email

May I request you to follow up with the company and direct them to process the payment at the earliest and send the cheque to Pallavi at the earliest. For any further information / details / clarifications, you may myself at +91-[protected] or Anuj Madan at +91-[protected].

Looking forward to an early action.

Regards,

Bhavna

I had availed of the services of Lifecell International Pvt. Ltd. on 23 feb 07 for the harvesting & storage of the stem cells of my baby against an initial payment of rs.40000 and subsequent annual storage charges of rs.3500 to be paid every year. I had paid the annual charges for the last two years by DD but the company is still writing to me claiming non payment of the previous year. This is a trivial matter compared to the real isssue.
The company has now reduced the annual storage charges to rs 2000 but with a caveat. It is applicable for new customers only. We, the older customers are being forced to pay at the old rates to use the same service that is being now being offered at almost half the rates and being justified under the cover of a contract that had been signed by us at that time.In place of rewarding us for being old and loyal customers of the concern they seem to be penalising us for the same.
It is notable that the storage costs of the company have also now significantly reduced due to an increase in the number of its customers and shall further decrease in future as the customer base increases further, because the establishments costs remain the same.

DOES THIS NOT AMOUNT TO EXTORTION?? pls advice on steps to follow.

Hello,

This is with regards to post collection customer service by Lifecell International, and pertains to a really simple issue that Lifecell employees could have easily resolved had they been a little bit diligent. Per contract, the sales representative mentioned that Lifecell would collect the blood sample at the time of delivery, send the blood and tissue sample to Chennai for processing and preservation, and provide a blood and tissue preservation certificate within 45 days to confirm that the sample was in order. Though the sample was collected on time and a tissue preservation certificate (stating only that the tissue was received) provided, the blood sample certificate never came within the 45 day window. Every time we followed up with Lifecell customer service, we were given the same answer "We will raise the issue with the concerned person who will give you a call back in 15 minutes". The call never came. All subsequent follow ups were in vain. We are yet to receive the report even though it's been more than 2 months now. It makes us wonder if they ever tested the sample and produced the reports in the first place.

Regards,
Concerned Parents

Hi,

Kindly ensure scheme & EMI payment structure before you save your babycord duo with lifecell (i.e. lifecell international).
Make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).

What i want to people who go with lifecell is: kindly ensure the payment/scheme which would be adapt to new one they introduce.

Because, how i affect by it, follows.

i'm joined in the plan " SUPER SIMPLE PLAN (One-time 24 EMI) " for "BabyCord Duo". Enrolled on Aug'09.

Now lifecellinternational reduce on pricing. ref. lifecellinternational official site for new plans. As per new plan cost given below (on date:[protected]:
BabyCord Duo : Rs.3000 for 24 months.
BabyCord Duo 50 M : Rs.5,000 for 24 months
So, initially i request customer-care/account-dept. to confirm me on which plan now i'm in. They reply back as i'am in "BabyCord Duo" Rs.5,000.00 for 24 months.

Again i request them to change me to BabyCord Duo 50 M (because i paid Rs.5000.00 for 24 months) or change ECS payment Rs.3000 for 24 months (i.e., BabyCord Duo). EMI Plans in website.

But, they refuse my request, and said i'm only continue with
"BabyCord Duo" :"Rs.5,000 for 24 months".

I raised my queries: They are:
1) Why should i pay the amount of BabyCord Duo 50M for BabyCord
Or
2) Why not you reduce my ECS amount to Rs.3000

Also, they have poor customer service (even if you raise query for the payment details it took 2 weeks, this also you keep on touch with them).

So, make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).

Make you aware by
Karthik