Medi Assist India Complaints & Reviews

Hi,

My claim no is 14871281 which has been approved 2 months back i.e on 17th July 2017 but still amount is not yet refunded.

We have called more than 8 times to call center people and it takes almost 45 mins to reach them they just say it is in processing and you will receive the amount within a week and we are escalating to upper management.

As well they dont have their escalation matrix. Literally...

I don't know why my organization choose to go with mediassist, but the trouble started on that very day. I realized it when i put a claim to process. First of all, many hospitals out rightly declines to process cashless with mediassist and your trouble starts. Do the payment to the hospitals and start swimming in the ocean of mediassist. Submit the original docs and get ready to answer repeated emails asking for originals again and again...

My name is mohd mustaq shaikh
My medi assist id no-[protected]
Addmision date of hospital[protected]
Discharge date[protected]
Amount-52006
There is evidence of fracture seen at the shaft of right 4th & 5th metacarpal with seperation and displacement of fractureseen through x-ray and still i cant work with my right hand
I have subimited all my original document as per policy
Im not getting...

I am working in corporation bank.
My userid is [protected]@ibacob
I forgot my password. I opt for forgot password it shows retrieve password
Hasbeen sent to your mail id. But i am not received retieve password.
I have to give intimation about my father's eye operation. Kindly sent retrieve
Password to my mobile no [protected] and mail id [protected]@gmail.com. Thank you...

My claim id 15120657
I have submitted the hospital bill amount rs 23035.
But you have to reimbursement the total only rs. 13000
Why you deducted the rs 10035
As per your your reason you mention 2 days more stay but as per dr. Reply i am stay in hospital
So it is not my duty and i my doesn't told to dr. You discharge.
So pl rest of my amount reimburesment as early as possible

Parag...

Subject: denial of claim 94631277 under 070300/28/16/p1/11511126_silver_sez

We refer to your claim submitted for reimbursement of hospitalisation expenses to medi assist insurance tpa pvt ltd. On scrutiny of the claim documents, we observe that the claim is not admissible in view of the following:

On perusal of the claim documents submitted, it is found that there is no hospitalisation / in - patient treatment....

Hi team, my ecard is valid upto 31 oct 2017. I need to use this card in nov 2017 for my maternity purpose. How can i renew my card? Or will it be auto renewed? Please clarify and find my details below,

Medi assist id:- [protected]
Full name:- keerthi shree kamaladi
Emp id:- 302005
Organisation:- wipro technologies
Mobile: [protected]
Email:- keerthi. [protected]@wipro.com
Insurance company:-...

Hi,

My wife maid no [protected] went through lscs operation in st john’s hospital, bangalore between aug 15 – aug 24 for which a total amount of rs 75858/- was given by hospital. Mediassist has approved 50000 as a part of my cashless process.

Further i’ve received message also from mediassist saying "enhancement request of inr 75858 for cashless claim no. 15104197 is authorized for inr 10400. The total...

Dear sir i'm vijay kumar working for corporation bank, i would like to inform you that i have undergone a eye surgery in march 2017 and in april i have submitted the reimbursement claim to my insurance company which is mediassist through courier. But even after 4-5 months they have not yet processed my request.
I had been calling every week and they will promise to solve but nothing has been done, i have called there customer care...

Lens amount advance paid – rs 76700/- (Applicable for both the claims # 94473841 & #[protected]
In that, icl lens (Left eye and right eye) – rs 38350/- + 38350/-
Breaking bills provided for both. 22000/- @ 17300/-. Concern over authenticiy of 17300/- (Clarified already). I remember clearly i provided original bills only but again and again repitative comments i am getting plz provide the original bill.

Total...

Hi i have health insurance through my company when i was joined in my company that time i didn't updated my dependency details for that reason they rejected my claim.

But if i get this reason within in 10 or 15 days after submitting my claim my wife can able to process in her company.

But they updated this reason after 50 days every week i am checking with medi assist person in my company even he also not updated...

My wife got admitted in hospital under mediassist tpa i have a corporate policy but these guys added our normal hospitalisation into maternity package and deducted whole amount of our maternity package in normal hospitalisation we have all the documents and proof for that but no response from staff.
Staff is so rude they never respond to calls and mails and always ignore customer queries i am following up manish kumar from delhi branch...

Claim no[protected].
I had submitted all the possible documents related to the patients disease and the same were also verified by your executive who came for the inspection. But even after that the claim has been denied. This is unacceptable and you need to ensure fairness and transparency. It not only puts a bad image on the company's part but also creates customer dissatisfaction. Please look into the same and provide realistic...

Dear sir,
I am ravindra mahadik. Employee of access healthcare pvt ltd.
I am allready submitted pharmacy bills and lab reports in document file.
Medi assist executive not seen file, they only seen scan copies of that docs.
It is not practically not possible to take again lab reports. I have only scanned copies of that doc.
I am not happy with medi assist service....

My reimbursement claim amount has been approved on 8 mar 2017 but amount not credited in my account till now. I tried many times and spoke with customer care persons and concerned persons. Till i did not get any response from their end. They have mentioned in the mail claim will be settled within 7 days from the approved date. As my case they have taken more than 5 months and not yet credited amount.

Thanks,
S. Mallikanbr...

Mediassist claim no. 14953059 was approved on 30th July 2017. It has been over 2 weeks now and still the refund amount has not been credited to my account. On following up, they informed the claims have been sent to the insurance company United Insurance Ltd. and they are not responding to the claim refunds. I am planning to raise a Corporate HR complaint informing them about this slack handling of claim reimbursements....

From:[protected]
Rajan h. Oza
Vijaya bank
Employee code 8083

Sir,

Reg: delay in crediting approved claims to my bank account. – nefts not initiated after approval of claim-tpa id no. – ma – id [protected] rajan h. Oza and ma-id [protected] of kalpana oza
—
In all i have sent 9 claims for the period from the month of march, 2017 to july, 2017, however only in one case...

Claim amount not creit to my account even it has been approved on 24.7.2017 and i have been informed it has been credited to my account within 10 working days
I have sent mail to u but there is no any response from your part.

Myself employee of one of big bank that
Is canara bank. If we are treated as like thighs being employee of bank from where
Huge number of business are getting the
Company...

Hello team,

This is second time when mediassist just giving non-sense reason to decline the claim & they are just asking non - relevant document which was no where mentioned in medi assist portal or any t&c. Please find the details below:

Mtp done on request from doctor for some internal issue. & doctor has given medicine & told that this will help to recover. Please note that no hospitalization was required.br...

Patient name : geeta goel
Policy number : 272900/48/2017/19504
Claim no. : 14637341

Filled claim and got a reply from medi assist for further documents on 10th june, sent the required documents on 13th june and from then onwards sending them e-mails but never got a reply from them.

Seems like they have misplaced my original documents, and now they are not replying to my mails because of that....