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Medi Assist India Complaints & Reviews

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Updated: Feb 7, 2026

Complaints 1190

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Address: Bangalore, Karnataka

Website: www.mediassistindia.com

I am employee of bias info tech, i have selected medi assist tpa as insurance. We have planned for squint surgery to my kid and applied cashless option they are rejected, the reason is that they have only cataract is covered under eye.
But other insurance companies are offering insurance to this problem why mediassit is not covering and why they are cheating people....

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Address: Bangalore Urban, Karnataka, 560068

Hi team,

I don’t know how to tell you, doctor is not ready to give the registration certificate & details.

He never given the registration certificate to any medical claims patients.

Can you please contact the doctor to get the certificate from your side or check the same is website.

Please let me know how to escalate to next level. If i am telling that not possible, you are asking the same again & again. Should i fight with doctor or tell me if you are not able reimburse the amount.

Your process is too slow. I am not satisfied with assistance/service.

Regards,
Shrinivas, s

Medi Assist India customer support has been notified about the posted complaint.

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Address: 600053

Website: Medi Assist

I have a medi assist policy which cover pregnancy charges and my wife delivered a baby on 24th May in Teja Hospital Chennai and Claim ID is 14528950. I was told the claim amount would be 50000 INR over the telephone by Julie. Before my wife get admitted I received an cashless amount for 35000 INR. When I enquired Julie mentioned thats the initial and the balance amount will be covered once the final bill is made. I got the final amount of 57000 INR. When I enquired with medi assist they mentioned i am eligible for 35000 INR only. and i have raised the complaint as well. Post that no response from their end and i complained to their manager Ramya and still no response from their end. I dont understand the way of medi assist working. They are making more sick of me by making me to follow up with them

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May 30, 2017

imam786's response Could you Please deposit approved amount in my bank account please.

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I

imam786

from Hyderabad, Telangana

Jun 5, 2017

Hi Team,

6 months back my claim is approved but still amount is not credited to my account.
i have created many tickets on your portal but no and no updates.
let me know the updates on my claim and let me know when i will get my claimed amount?

Name : Imam Uddin

claim id : 13189157

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I Have submitted my hospital bills, I am getting worst support from support team, They have give 1 number to call. When I call they wont reply to that calls.I also gave my number n mail they wont call

They don't want customer reply, they used to send same mail again and again.

I have provided details more then 20 times still they ask the same details.

They only see SLA, means they need to give some reply for mail in 24 hours, always that reply is stupid reply.

Please help me on this ticket 1669309

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Address: 560062

Dear Sir,
I have paid required premium and you have accepted in full without any hurdles. the required premium has been appropriated and now how is that the claims have been rejected for your fancy reason.
My claim numbers 14099478, 14099486 and 14437112 have been denied and asked me to refer Repudiation letter, I don't have that letter and there is no reason for rejection of my claims. each claim has a different reason for rejection.
Please look into the matter and see that amounts are credited to my accounts.
Please don't harass the retired officials anymore.
thanking you
Yours faithfully
D R Suresh.

Medi Assist India customer support has been notified about the posted complaint.

May 27, 2017

Updated by Suresh Ramaswamy Dear Sir,
I have paid required premium and you have accepted in full without any hurdles. the required premium has been appropriated and now how is that the claims have been rejected for your fancy reason.
My claim numbers 14099478, 14099486 and 14437112 have been denied and asked me to refer Repudiation letter, I don't have that letter and there is no reason for rejection of my claims. each claim has a different reason for rejection.
Please look into the matter and see that amounts are credited to my accounts.
Please don't harass the retired officials anymore.
thanking you
Yours faithfully
D R Suresh.

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Address: Bellary, Karnataka, 583201

Am working in hopet steel ltd, my claim no is 14254233
Already i was submitted all required document, while i track claim showing missing document, be. Cos hospital name is showing wrong (Chiranjevi hospital) actually a hospital name is meet maternity hospital
Ma id :[protected]
Ma id:[protected]
Admit date :12/05/2017
Name : rekha sarola
My mail id [protected]@gmail.com

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Address: Kolkata, West Bengal

Website: www.consumercomplaints.in/new_complaint

I have applied my claim on 05/04/2017 and also submitted the additional documents on 05/05/2017 and that has been received by your good office on 09/05/2017 till date my claim has not been reimbursed with ambulance charges and also I want to inform you that I received a message from your company stating that additional documents required several times. While I had asked your operator on19/05/2017 about the message sent on my phone she replied miscreantly showing a negative attitude towards her customer
As you know we are bonafied customer of your company and anxiously waiting for our reimbursement and receive this type misbehave from your KOLKATA HELP DESK then it becomes totally impossible to know our queries
Hope you will seriously into this matter and reimburse my claim along with Ambulance charges as early as possible

THANKS & REGARDS
Kanan Sur
[protected]

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jadab.keya

May 31, 2017

I am from corporation bank.i have submitted reimbursement of claim on 8 march and it is approved on 13 March but till to date no payment been done .my claim ID 14090137.pls look into the matter.

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Address: 143001

Claim Reference:CCN# 13836117 under policy# 120200/28/15/P1/[protected]

With ref to above said claim no. and ticket no. my claim ( no. 13836117 and dt of admission :- 05/08/2016 ) is already approved but not paid by insurance co., Pl let me know where is the delay and why if my claim is passed then why is hold by insurance co. Pl let me know the reason at the below said mail id
[protected]@gmail.com

or pl inform me at this mob no. [protected]

Karam Vir Bhandari
Index No. 563870
[protected]

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Address: 411037

Website: Www.mediassistindia.com

Hi Team,

This is referring to my claim no 94163092. I am a TCS employee with employee ID: 896089
My Cashless claim took more than 3 days to process and was helpless with calling customer care 29 times in precise and still no help. Additionally the reasons for additional requirements were as stupid as it could ever be. Totally helpless and customer care team has nothing to say but to wait and we will review and keep you updated.
The team has no sympathy against the emergency situations and has nothing to do in relation to help and get the issue resolved.

Sep 28, 2017

Complaint marked as Resolved

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Address: 560066

Website: mediassistindia.net

I am HPE employee and I accidentally/ mistakenly selected parental issurance while submitting and which I tried cancelling immediately, but it didn't the cancel request.
I do not want to add my parents for this insurance because which I already have made from outside and now it is waste of money here. For three months the insurance company is deducting nearly up to 6500 RS of amount from my salary account.
I do have my personal commitments like education loan and vehicle loan which I need to pay, there is short of money to pay those loans now and I cannot explain these things to bank now, where they do not listen to all this stuffs.
I spoke to 'N' number of people in mediassist and everyone answers the same that they cannot cancel the policy once it is opted.
This is ridiculous and stupid rules which is made by insurance company, it is individual decision and our money which we are paying it to you and we do not have any rights to cancel the policy.

I do not need any explanations on this anymore and I just my want money back on this what ever it is deducted for two months.

If so as per the prorated charges, deduct the money from the time I have opted and refund the amount immediately.

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Beerappaps

from CHALLAKERE, Karnataka

May 10, 2018

I Am Manjunatha V AXIS BANK employee and I accidentally/ mistakenly selected parental issurance while submitting and which I tried cancelling immediately, but it didn't the cancel request.
I do not want to add my parents for this insurance because which I already have made from outside and now it is waste of money here. For the insurance company is dedected Rs 29200 amount from my salary account.
I do have my personal commitments like education loan and vehicle loan which I need to pay, there is short of money to pay those loans now and I cannot explain these things to bank now, where they do not listen to all this stuffs.
I spoke to 'N' number of people in mediassist and everyone answers the same that they cannot cancel the policy once it is opted.
This is ridiculous and stupid rules which is made by insurance company, it is individual decision and our money which we are paying it to you and we do not have any rights to cancel the policy

They are telling that i have opted dependents for extra 20, 00, 000 covarage on september 2017 but amount has dedected now how it possible to deduct the amount without any assist and intimation i didnt received any confirmation for this kindly check it and cancel the policy
Emp id: 136324
company name : AXIS BANK LTD
.

I do not need any explanations on this anymore and I just my want money back on this what ever it is deducted Rs 29200/- on 30th April 2018..

If so as per the prorated charges, deduct the money from the time I have opted and refund the amount immediately.

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Address: 641018

Medi assist id [protected]
New india assurance policy no: 730401/34/16/25/00000044
Cashless claim number : 94091862

I would like to bring to your kind attention that i have been admitted in a hospital at madurai for pcnl surgery under cash less claim with preauthorization of rs 25, 000 on 26/04/2017.
After discharge on 29/04/2017 our hospital claimed rs 60397.
They have refused to the claim because of excess room rent and nursing charges.
Actually they have allowed rs 1000 perday but i have availed rs 2700 per day room because of hot summer. The balance i can pay to the hospital. But based on these reason they have reduced proportionately all the charges made by the hospital. Now i have to pay rs36479 to the hospital. How the surgeon will perform surgery with all medicines for rs23918. I requset you to kindly revive my claim and do the needful.

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[email protected]

from Delhi, Delhi

May 2, 2017

Please send the all documents submit last time quires submitted 25/04 /2017 all the documents and 4time send but not response the tpa department i, m very very important the reimbursement claim last fir the police case the cot case starting the under 1 weak the waiting the customer and patient

S

Satyajit Bugudai

from Chennai, Tamil Nadu

May 3, 2017

Very unprofessional in the call very rude in the call arguing with like raudies worst Customer service I have ever seen .
No one floor supervisors are there executives disconnecting The Call with our any permissions. After giving all document also again this document is pending.

Satyajit Bugudai
[protected]

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Address: Bangalore, Karnataka, 560068

Website: Mediassistindia.com

Having corporate tie up with Medi Assist and they accepted approx Estimation for cash less facility at the time of Joining, but while discharging, mediAssist people raising same queries from past 5 hours, which hospital provided all documents.
Almost from 6 hours my old father (Who went for surgery) waiting for discharge on wheel chair.
Ridiculous TPA.
claim no 14380309....

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Address: Ghaziabad, Uttar Pradesh, 201003

Hi,
My self shatansh saxena. I have send reimbursement claim of jyoti and rohin saxena.
I have received jyoti claim no..[protected].
But not received rohin saxena claim no..
His acknowledge receipt of claim document on 25 april. Which had been received by the company. Tracking no.. For his reference is b [protected].
Plz provide it asap.
My per no - [protected].

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Address: Sagar, Madhya Pradesh, 470113

Website: www.lic.com

I am DM club agent of LIC.
Branch- Bina Distt- Sagar
Division- Jabalpur.
My name is Santosh Mishra spouse Mamta Mishra, My agent code is 324-37J.
I have lic group insured policy from mediassist via New India Insurance company limited.
group policy No.[protected] 05.
I have an medical emergency issues and i hospitalies now and i had a face surgery.
i want to claim my insurance
but i dont have any detail of my insurance or e-card.
please do need full.
Regards,
Santosh Mishra
H No.33 College Tiraha, Shastri Ward, Bina
Distt- Sagar Madhya Pradesh.
pin code- 470113
email- santosh.[protected]@gmail.com
mob[protected]

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Address: Vadodara, Gujarat, 390002

Hi,

I am an employee of TCS and I have the health cover of Mediassist for my family. Recently, my mother was hospitalised for a day and I had submitted a reimbursement claim on mediassist. I had provided all the original documents to their team. They denied the claim on the ground that the patient was not there in hospital for at least 24 hours which is totally wrong. The patient(my mother) was there in the hospital from 7th March 2017 7.00 AM to 8th March 2017 4 PM. This is clearly more than 24 hours. I clarified with them many times but they kept on rejecting. I want justice!!!

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sv aksp

from Trivandrum, Kerala

Apr 25, 2017

Totally agree. They use all the crooked ways to reject the claims. Most of the time, the denial reasons provided are out of the submission guidelines. They are most insane and no respect for customer. Never look for an insurance in this company.

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Address: Bangalore, Karnataka

Iam an employee of canara bank. I was hospitalised on 7th march 2017 due to viral fever and i got discharged on 8-mar-2017. As soon as i was hospitalised, i informed the medi assist team. And also i submitted all the required documents on time. I got my claim approved letter through e-mail on[protected] saying that payment will be credited to my account within 7 days. My claim ref no:[protected]. But i have not received the payment yet. I have contacted the customer care several times. Every time iam getting the same reply"within 4 to 5 days the credit will happen.
Do the needful at the earliest.

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Address: Bangalore, Karnataka, 560078

We are waiting for approval of the claims for more than 12 hours. We want to do cashless payment and we are not waiting to get discharged from hoapital and too much irresponsibility from the staff of Mediassist. They have not forwarded the mail to concern person and delay for more than 12 hours. It's very bad treatment of patients. Do it ASAP and take action on your staff.

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Address: Bangalore, Karnataka, 560027

Website: ecard.medibuddy.in

Dear team,

I’m requesting you to add my daughter’s details in medi assist portal.
Regarding this i have dropped a mail to [protected]@mediassistindia.com for assistant.

Father name : n gowrishankar (Emp id#21533)
Daughter’s name : g. Tanmayee
Dob : 11th feb 2015
Working in bangalore metro rail corporation ltd (Bmrcl).

Looking for your reply soon.

Thanks & regards,
Gowrishankar.

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Address: Bangalore, Karnataka, 560072

Website: www.mediassistindia.com

Insurance company - United India Insurance
Emp No: 2258
Emp Name : Shreya Yadav
Policy Holder : National Law School Of India University
MAID : [protected]
Originating Claim Ref# : MA[protected]
Reference No: 93365126
I filed for the claim on 9th Dec 2016 which as approved on 17 Jan 2017 for the amount of 18600. It has not been settled even till today i.e. 17 April 2017. I have regularly contacted medi assist the third party service provider but there has not been any response. In addition to that three of the customer care executives have particularly misbehaved and have disconnected my call. Their names are Imtiaz, wasim and lokesh.

Please help me!

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Address: New Delhi, Delhi, 110068

Hi,

I submitted the reimbursement claim (Two claim) with required documents on[protected] and they received on[protected] and got approved on[protected] & secound claim approved on[protected], but till now payment is not settled.

My employeeid is [protected]

Claim submitted amount is rs.6225 / 2903
The approved amount is rs.5604 / 2903

Regards,
Mayank agarwal

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