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Medi Assist India Complaints & Reviews

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Updated: Jul 16, 2025
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Medi Assist India reviews & complaints page 48

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K
Kanan Sur
from Ingraj Bazar, West Bengal
May 23, 2017
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Address: Kolkata, West Bengal
Website: www.consumercomplaints.in/new_complaint

I have applied my claim on 05/04/2017 and also submitted the additional documents on 05/05/2017 and that has been received by your good office on 09/05/2017 till date my claim has not been reimbursed with ambulance charges and also I want to inform you that I received a message from your company stating that additional documents required several times. While I had asked your operator on19/05/2017 about the message sent on my phone she replied miscreantly showing a negative attitude towards her customer
As you know we are bonafied customer of your company and anxiously waiting for our reimbursement and receive this type misbehave from your KOLKATA HELP DESK then it becomes totally impossible to know our queries
Hope you will seriously into this matter and reimburse my claim along with Ambulance charges as early as possible

THANKS & REGARDS
Kanan Sur
[protected]
Medi Assist India customer support has been notified about the posted complaint.
I am from corporation bank.i have submitted reimbursement of claim on 8 march and it is approved on 13 March but till to date no payment been done .my claim ID 14090137.pls look into the matter.
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    K V Bhandari
    from Chandigarh, Chandigarh
    May 19, 2017
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    Address: 143001

    Claim Reference:CCN# 13836117 under policy# 120200/28/15/P1/[protected]

    With ref to above said claim no. and ticket no. my claim ( no. 13836117 and dt of admission :- 05/08/2016 ) is already approved but not paid by insurance co., Pl let me know where is the delay and why if my claim is passed then why is hold by insurance co. Pl let me know the reason at the below said mail id
    [protected]@gmail.com

    or pl inform me at this mob no. [protected]

    Karam Vir Bhandari
    Index No. 563870
    [protected]
    Medi Assist India customer support has been notified about the posted complaint.
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      K
      kunal6055
      from Mumbai, Maharashtra
      May 13, 2017
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      Resolved

      Address: 411037
      Website: Www.mediassistindia.com

      Hi Team,

      This is referring to my claim no 94163092. I am a TCS employee with employee ID: 896089
      My Cashless claim took more than 3 days to process and was helpless with calling customer care 29 times in precise and still no help. Additionally the reasons for additional requirements were as stupid as it could ever be. Totally helpless and customer care team has nothing to say but to wait and we will review and keep you updated.
      The team has no sympathy against the emergency situations and has nothing to do in relation to help and get the issue resolved.
      Sep 28, 2017
      Complaint marked as Resolved 
      Medi Assist India customer support has been notified about the posted complaint.
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        Sandesh159
        from Mumbai, Maharashtra
        May 6, 2017
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        Address: 560066
        Website: mediassistindia.net

        I am HPE employee and I accidentally/ mistakenly selected parental issurance while submitting and which I tried cancelling immediately, but it didn't the cancel request.
        I do not want to add my parents for this insurance because which I already have made from outside and now it is waste of money here. For three months the insurance company is deducting nearly up to 6500 RS of amount from my salary account.
        I do have my personal commitments like education loan and vehicle loan which I need to pay, there is short of money to pay those loans now and I cannot explain these things to bank now, where they do not listen to all this stuffs.
        I spoke to 'N' number of people in mediassist and everyone answers the same that they cannot cancel the policy once it is opted.
        This is ridiculous and stupid rules which is made by insurance company, it is individual decision and our money which we are paying it to you and we do not have any rights to cancel the policy.

        I do not need any explanations on this anymore and I just my want money back on this what ever it is deducted for two months.

        If so as per the prorated charges, deduct the money from the time I have opted and refund the amount immediately.
        Medi Assist India customer support has been notified about the posted complaint.
        I Am Manjunatha V AXIS BANK employee and I accidentally/ mistakenly selected parental issurance while submitting and which I tried cancelling immediately, but it didn't the cancel request.
        I do not want to add my parents for this insurance because which I already have made from outside and now it is waste of money here. For the insurance company is dedected Rs 29200 amount from my salary account.
        I do have my personal commitments like education loan and vehicle loan which I need to pay, there is short of money to pay those loans now and I cannot explain these things to bank now, where they do not listen to all this stuffs.
        I spoke to 'N' number of people in mediassist and everyone answers the same that they cannot cancel the policy once it is opted.
        This is ridiculous and stupid rules which is made by insurance company, it is individual decision and our money which we are paying it to you and we do not have any rights to cancel the policy

        They are telling that i have opted dependents for extra 20, 00, 000 covarage on september 2017 but amount has dedected now how it possible to deduct the amount without any assist and intimation i didnt received any confirmation for this kindly check it and cancel the policy
        Emp id: 136324
        company name : AXIS BANK LTD
        .

        I do not need any explanations on this anymore and I just my want money back on this what ever it is deducted Rs 29200/- on 30th April 2018..

        If so as per the prorated charges, deduct the money from the time I have opted and refund the amount immediately.

        Cancellation of policy - Comment #3093015 - Image #0
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          R
          Raviramsattur
          from Bengaluru, Karnataka
          May 2, 2017
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          Address: 641018

          Medi assist id [protected]
          New india assurance policy no: 730401/34/16/25/00000044
          Cashless claim number : 94091862

          I would like to bring to your kind attention that i have been admitted in a hospital at madurai for pcnl surgery under cash less claim with preauthorization of rs 25, 000 on 26/04/2017.
          After discharge on 29/04/2017 our hospital claimed rs 60397.
          They have refused to the claim because of excess room rent and nursing charges.
          Actually they have allowed rs 1000 perday but i have availed rs 2700 per day room because of hot summer. The balance i can pay to the hospital. But based on these reason they have reduced proportionately all the charges made by the hospital. Now i have to pay rs36479 to the hospital. How the surgeon will perform surgery with all medicines for rs23918. I requset you to kindly revive my claim and do the needful.
          Medi Assist India customer support has been notified about the posted complaint.
          Please send the all documents submit last time quires submitted 25/04 /2017 all the documents and 4time send but not response the tpa department i, m very very important the reimbursement claim last fir the police case the cot case starting the under 1 weak the waiting the customer and patient
          Very unprofessional in the call very rude in the call arguing with like raudies worst Customer service I have ever seen .
          No one floor supervisors are there executives disconnecting The Call with our any permissions. After giving all document also again this document is pending.

          Satyajit Bugudai
          [protected]
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            M
            madhureddy.d
            from Bengaluru, Karnataka
            Apr 28, 2017
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            Insurance TPA final settlement to hospital

            Address: Bangalore, Karnataka, 560068
            Website: Mediassistindia.com

            Having corporate tie up with Medi Assist and they accepted approx Estimation for cash less facility at the time of Joining, but while discharging, mediAssist people raising same queries from past 5 hours, which hospital provided all documents.
            Almost from 6 hours my old father (Who went for surgery) waiting for discharge on wheel chair.
            Ridiculous TPA.
            claim no 14380309....
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            S
            shatansh saxena
            Apr 26, 2017
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            Address: Ghaziabad, Uttar Pradesh, 201003

            Hi,
            My self shatansh saxena. I have send reimbursement claim of jyoti and rohin saxena.
            I have received jyoti claim no..[protected].
            But not received rohin saxena claim no..
            His acknowledge receipt of claim document on 25 april. Which had been received by the company. Tracking no.. For his reference is b [protected].
            Plz provide it asap.
            My per no - [protected].
            Medi Assist India customer support has been notified about the posted complaint.
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              S
              santoshmamta
              from Mundi, Madhya Pradesh
              Apr 24, 2017
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              Address: Sagar, Madhya Pradesh, 470113
              Website: www.lic.com

              I am DM club agent of LIC.
              Branch- Bina Distt- Sagar
              Division- Jabalpur.
              My name is Santosh Mishra spouse Mamta Mishra, My agent code is 324-37J.
              I have lic group insured policy from mediassist via New India Insurance company limited.
              group policy No.[protected] 05.
              I have an medical emergency issues and i hospitalies now and i had a face surgery.
              i want to claim my insurance
              but i dont have any detail of my insurance or e-card.
              please do need full.
              Regards,
              Santosh Mishra
              H No.33 College Tiraha, Shastri Ward, Bina
              Distt- Sagar Madhya Pradesh.
              pin code- 470113
              email- santosh.[protected]@gmail.com
              mob[protected]
              Medi Assist India customer support has been notified about the posted complaint.
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                Z
                Zain Lakdawala
                from Nagpur, Maharashtra
                Apr 23, 2017
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                Address: Vadodara, Gujarat, 390002

                Hi,

                I am an employee of TCS and I have the health cover of Mediassist for my family. Recently, my mother was hospitalised for a day and I had submitted a reimbursement claim on mediassist. I had provided all the original documents to their team. They denied the claim on the ground that the patient was not there in hospital for at least 24 hours which is totally wrong. The patient(my mother) was there in the hospital from 7th March 2017 7.00 AM to 8th March 2017 4 PM. This is clearly more than 24 hours. I clarified with them many times but they kept on rejecting. I want justice!!!
                +1 photos
                Medi Assist India customer support has been notified about the posted complaint.
                Totally agree. They use all the crooked ways to reject the claims. Most of the time, the denial reasons provided are out of the submission guidelines. They are most insane and no respect for customer. Never look for an insurance in this company.
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                  remya karottu rajmohan
                  from Thiruvananthapuram, Kerala
                  Apr 22, 2017
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                  Address: Bangalore, Karnataka

                  Iam an employee of canara bank. I was hospitalised on 7th march 2017 due to viral fever and i got discharged on 8-mar-2017. As soon as i was hospitalised, i informed the medi assist team. And also i submitted all the required documents on time. I got my claim approved letter through e-mail on[protected] saying that payment will be credited to my account within 7 days. My claim ref no:[protected]. But i have not received the payment yet. I have contacted the customer care several times. Every time iam getting the same reply"within 4 to 5 days the credit will happen.
                  Do the needful at the earliest.
                  Medi Assist India customer support has been notified about the posted complaint.
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                    amoghavarsha dy
                    from Sonipat, Haryana
                    Apr 20, 2017
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                    Address: Bangalore, Karnataka, 560078

                    We are waiting for approval of the claims for more than 12 hours. We want to do cashless payment and we are not waiting to get discharged from hoapital and too much irresponsibility from the staff of Mediassist. They have not forwarded the mail to concern person and delay for more than 12 hours. It's very bad treatment of patients. Do it ASAP and take action on your staff.
                    Medi Assist India customer support has been notified about the posted complaint.
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                      G
                      Gowrish2
                      from Bengaluru, Karnataka
                      Apr 19, 2017
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                      Address: Bangalore, Karnataka, 560027
                      Website: ecard.medibuddy.in

                      Dear team,

                      I’m requesting you to add my daughter’s details in medi assist portal.
                      Regarding this i have dropped a mail to [protected]@mediassistindia.com for assistant.

                      Father name : n gowrishankar (Emp id#21533)
                      Daughter’s name : g. Tanmayee
                      Dob : 11th feb 2015
                      Working in bangalore metro rail corporation ltd (Bmrcl).

                      Looking for your reply soon.

                      Thanks & regards,
                      Gowrishankar.
                      Medi Assist India customer support has been notified about the posted complaint.
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                        S
                        Shreya1821
                        from Delhi, Delhi
                        Apr 17, 2017
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                        Address: Bangalore, Karnataka, 560072
                        Website: www.mediassistindia.com

                        Insurance company - United India Insurance
                        Emp No: 2258
                        Emp Name : Shreya Yadav
                        Policy Holder : National Law School Of India University
                        MAID : [protected]
                        Originating Claim Ref# : MA[protected]
                        Reference No: 93365126
                        I filed for the claim on 9th Dec 2016 which as approved on 17 Jan 2017 for the amount of 18600. It has not been settled even till today i.e. 17 April 2017. I have regularly contacted medi assist the third party service provider but there has not been any response. In addition to that three of the customer care executives have particularly misbehaved and have disconnected my call. Their names are Imtiaz, wasim and lokesh.

                        Please help me!
                        Medi Assist India customer support has been notified about the posted complaint.
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                          mayank5057
                          from Bargarh, Odisha
                          Apr 17, 2017
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                          Address: New Delhi, Delhi, 110068

                          Hi,

                          I submitted the reimbursement claim (Two claim) with required documents on[protected] and they received on[protected] and got approved on[protected] & secound claim approved on[protected], but till now payment is not settled.

                          My employeeid is [protected]

                          Claim submitted amount is rs.6225 / 2903
                          The approved amount is rs.5604 / 2903

                          Regards,
                          Mayank agarwal
                          Medi Assist India customer support has been notified about the posted complaint.
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                            Reji Nair
                            from Bengaluru, Karnataka
                            Apr 13, 2017
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                            Address: Bangalore, Karnataka, 560048
                            Website: www.mediassistindia.com

                            I submitted the Reimbursement claim with required documents on[protected] and they received on[protected] and got approved on[protected]. But till today payment is not settled and a copy past email or an automated email is received saying this will be credited this week from the date it got approved but till today its not credited.

                            MAID [protected]
                            Cliam no : 93717896 and status is approved.
                            Claim submitted amount is Rs.6, 123/-
                            The approved amount is Rs.6, 123/-

                            Regards,
                            REJI
                            Medi Assist India customer support has been notified about the posted complaint.
                            Apr 24, 2017
                            Updated by Reji Nair
                            There is no action or reply from medi asst even after registering the complaint. I think this people are wantedly cheating peoples like this from past so many years as referred to the earlier complaints from others referring to the same cases of settlement.This people are not scared about any law i belief.
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                              Gunavathy K
                              from Mumbai, Maharashtra
                              Apr 12, 2017
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                              Claim No: 13924086 having Information Awaited status and

                              Address: Chennai, Tamil Nadu, 600063
                              Website: medi assist India

                              Hi Team,
                              I have submitted the Missing Documents mentioned in the Claim Status to Medi assist India Bangalore address mentioned by Medi assist member while I dialed to Toll Free number. I have sent the original documents through Blue Dart Courier and it shows the status as Shipment Delivered. But my Claim status is Information awaited. Whenever I dial Toll free no. now, they says to dial some other toll free no Since I am from Accenture....
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                              sandee8
                              from Hyderabad, Telangana
                              Apr 10, 2017
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                              Address: Rangareddy, Andhra Pradesh, 500035

                              Hi,

                              I submitted the Reimbursement claim with required documents on[protected] and they received on[protected] and got approved on[protected]. But till now payment is not settled.

                              My Employeeid is 682073
                              Cliam no : 14159161 and status is approved.
                              Claim submitted amount is Rs.16, 454/-
                              The approved amount is Rs.15, 954/-

                              Regards,
                              Sandeep
                              Medi Assist India customer support has been notified about the posted complaint.
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                                ranjanrajeev
                                from Mumbai, Maharashtra
                                Apr 7, 2017
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                                Address: New Delhi, Delhi, 110091
                                Website: www.consumercomplaints.in/new_complaint

                                My name is Rajit ram,

                                Employee id D0501043 [protected]

                                I have sent the reimbursement claim document Rs. 13k + and same has been approved last month 6th March 2017 however I have not received any claim amount back I have lot of follow-up from customer care team but no proper response come yet.

                                Request you to kindly credit my approved amount in my account.

                                Contact n. [protected]

                                Email id [protected]@gmail.com
                                Medi Assist India customer support has been notified about the posted complaint.
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                                  Aaru 478
                                  from Gurgaon, Haryana
                                  Apr 7, 2017
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                                  Resolved

                                  Address: 641042
                                  Website: www.mediassistindia.com

                                  I have submitted my reimbursement claim on 08.03.2017. but till now there is no response. if i am contact their customer care every time they are saying we are escalating your issue so that kindly wait 24 hours like that. but now more that 1 month gone. i have couriered original documents on 09.03.2017 and it has been reached 14.03.2017 but still they are updating my claim status as physical documents awaited like that.

                                  all are blaming me. finally i am going to loose my money.

                                  Dont believe this type of fraud insurances
                                  Apr 8, 2017
                                  Complaint marked as Resolved 
                                  After i drooping this complaint the Company has been taken valid action and release my claim approval letter.
                                  Medi Assist India customer support has been notified about the posted complaint.
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                                    Payabans
                                    from Chennai, Tamil Nadu
                                    Apr 3, 2017
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                                    Address: Hyderabad, Andhra Pradesh, 500031
                                    Website: Mediassist

                                    I have submitted original bills where ICU bill was clearly charged for two days along with all necessary bills. Mediassist closed my flied without even any written communication, by saying that timing is not mentioned on doctor summary but yes dates were mentioned. its been aprox 10 months and I did not get any money back/ no response.

                                    My question: why do we need timing on doctor summary if bill is charged for two days. How can they charge for two days if it is less than 24 hours. How can they close my file.
                                    Medi Assist India customer support has been notified about the posted complaint.
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