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OYO Rooms Complaints & Reviews

3.7
Updated: Jul 11, 2025
Complaints 6597
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OYO Rooms reviews & complaints page 121

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D
Damanjot kaur
Sep 9, 2021
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Address: New Delhi

I have not received refund from OYO of my cancelled booking. Policy is to make the refund within 7-14 days. It's been 23 days now. Booking ID : QLBK9221
Complaint Ticket ID: [protected]
Refund Amount : 1511/-
OYO Rooms customer support has been notified about the posted complaint.
Hi, thank you for bringing this to our notice. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
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    rameshpostgres
    from Bengaluru, Karnataka
    Sep 9, 2021
    Resolved
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    Resolved

    This is regarding booking TIDN0729

    1. First they denied checkin. The hotel address was wrong. i contacted hotel over phone, they said oyo didn't do any booking. I contacted oyo, they said they have issue and they cannot help.

    Evidence : the chat where agent contacted the hotel and confirmed it was overbooked so they denied the checkin. Attached.

    2. When I contacted them for refund, the agents took the bank details to process the refund. But refund was not processed. I am contacting them for last 1 month 10 days, nothing happens no reply.

    When I contact why chat they ask for bank details via mail [protected]@oyosupport.com. But nothing happens. They don't refund. I have provided to them bank details multiple time when they requested.

    3. I tried to escalate through [protected]@oyosupport.com, after 4 days reply comes to contact the support team again. Nothing happends.

    I have attched the screenshot where agent contacted hotel and confirmed my checkin was denied as it was overbooked. I am attaching my mail conversation where I have provided my bank details multiple time when they asked.

    It has been a pathetic experience, first checkin was denied. Second the refund of my money is they are not processing. The escalation mail also just ask to contact helpdesk again.
    Sep 16, 2021
    Complaint marked as Resolved 
    After raising the complaint in consumer complaints, they have resolved the issue. It has been pathetic experience with oyo. It puts me off from booking from that site in future. Hope they learn their mistakes and improve the service.
    OYO Rooms customer support has been notified about the posted complaint.
    Verified Support
    Sep 10, 2021
    OYO Rooms Customer Care's response
    Hi, Thank you for bringing this to our notice. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
    They have refunded my amount after I raised the complaint here.
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      J
      Jana Janardhan
      Sep 7, 2021
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      Dear OYO my booking ID HIH03117. I am writing this with a very very bad experience and i had to very unpleased feeling with the property. i have attached the images for your reference. Iam on a official visit to Noida and trusting OYO with my previous i have booked Hotel Quadis, opposite priya gold building, main road, sector-15. And i paid for all three nights with out inspecting the property. I was not a hotel. it was worst than a lodge or u can name it worst than that with all sort of activities. But i didn't have any other option to manage. by later i realized that that Flush does not work. Geiser does not work Taps does not work. Stained walls. I was so tired and i managed to stay and morning i had to runaway from the property. I want My complete refund immediately so that i can book my stay in other hotels.
      OYO Rooms customer support has been notified about the posted complaint.
      Hello Jana,

      We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

      Thanks & Regards
      TEAM OYO
      Hello Jana,

      We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

      Thanks & Regards
      TEAM OYO
      Hello Jana,

      Our concerned team has reached to you with a proper resolution. Please consider this experience as an exception. We assure a hassle free stay in the future. Feel free to get back incase of any other concerns.

      Thanks & Regards
      TEAM OYO
      Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Joy
      Hi, as checked our team has connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
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        G
        Gautam2097
        Sep 7, 2021
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        I booked a hotel room on 4 th September and paid via debit card. The amount was debited from my account and oyo app showed booking failed due to error. Now today on 7th september I got a message that i have an upcoming booking on 4th september. How this can be posiible. I thought if there was an error the debited amount will be refunded. Can I get the refund?
        OYO Rooms customer support has been notified about the posted complaint.
        The booking id is NWMO6047
        OYO Rooms Customer Care's response, Sep 7, 2021
        Verified Support
        Hello Gautam,

        We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

        Thanks & Regards
        TEAM OYO
        OYO Rooms Customer Care's response, Sep 8, 2021
        Verified Support
        Hello Gautam,

        As checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.

        Thanks & Regards
        Simran Makkad
        Dear OYO my booking ID HIH03117. I am writing this with a very very bad experience and i had to very unpleasant feeling with the property. i have attached the images for your reference. Iam on a official visit to Noida and trusting OYO with my previous i have booked Hotel Quadis, opposite priya gold building, main road, sector-15. And i paid for all three nights with out inspecting the property. I was not a hotel. it was worst than a lodge or u can name it worst than that with all sort of activities. But i didn't have any other option to manage. by later i realized that that Flush does not work. Geiser does not work Taps does not work. Stained walls. I was so tired and i managed to stay and morning i had to runaway from the property. I want My complete refund immediately so that i can book my stay in other hotels.

        Booking failed but amount was debited from my account - Comment #3890733 - Image #0
        Booking failed but amount was debited from my account - Comment #3890733 - Image #1
        Booking failed but amount was debited from my account - Comment #3890733 - Image #2
        Booking failed but amount was debited from my account - Comment #3890733 - Image #3
        Booking failed but amount was debited from my account - Comment #3890733 - Image #4
        Booking failed but amount was debited from my account - Comment #3890733 - Image #5
        Booking failed but amount was debited from my account - Comment #3890733 - Image #6
        Booking failed but amount was debited from my account - Comment #3890733 - Image #7
        Booking failed but amount was debited from my account - Comment #3890733 - Image #8
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          P
          Prosenjit bora
          Sep 6, 2021
          Resolved
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          Resolved

          Address: Jorhat Tarajan

          I, Prosenjit bora had booked a hotel room in through Oyo rooms, As i have my booking id with me i had gone to the hotel and they’re asking for extra money and denied check in. As i have canceled my booking even they’re not refunding my partial amount which i had paid at the time of booking. Pl help
          Booking ID- IEWU2725
          Hotel name- OYO 23001 Alohi Ghar
          Jorhat, Assam, India
          Sep 6, 2021
          Complaint marked as Resolved 
          They have initiated the refund amount and i acknowledge the Oyo service team and the platform here too. I will consider this matter as resolved.
          OYO Rooms customer support has been notified about the posted complaint.
          Hi Prosenjit, we are here to help. We will quickly check the details and help you with an update. Request you to allow us some time while our team gets back to you. ~dona
          Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.

          Team OYO
          Hello Prosenjit,

          As checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.

          Thanks & Regards
          TEAM OYO
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            K
            Keyur.patel
            Sep 6, 2021
            Resolved
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            Resolved

            I have paid rs.999 through paytm to oyo app on 2nd sept 2021 to book hotel in Ahmedabad. My money got deducted but booking not confirmed by oyo app. I want my money back which was deducted from paytm. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

            I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call was transferred and didnt resolved

            This behavior is not at all accepted and i want my money back. Oyo customer care is worst...
            +1 photos
            Dec 1, 2021
            Complaint marked as Resolved 
            OYO Rooms customer support has been notified about the posted complaint.
            Verified Support
            Oct 31, 2021
            OYO Rooms Customer Care's response
            Hi, we are sad to hear this. We would like to help you at the earliest. Please help us with your booking details over a direct message so that we could assist you further. ~ Aish
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              I made a payment for my oyo room it was success via upi payment from google pay. But when i came back to oyo screen it showed payment failed. Please refund my amount!!!...
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              N
              Nitesh Barlota
              Sep 5, 2021
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              Address: JALNA

              Sir meri email id koi or use kar ke oyo se room book kar raha hai. company ke call center se koi response nahi mill raha hai
              OYO Rooms customer support has been notified about the posted complaint.
              Hi Nitesh, sorry for the inconvenience caused. Kindly share the registered email id and the contact number so that we could get it checked. ~Dia
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                V
                Vidyut2212
                Sep 5, 2021
                Resolved
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                Resolved

                Address: Shahdara Delhi

                Payment Not Reflect At hotel reception Asked to me for cancel booking And refund not given by oyo for my advance payment ₹1, 376
                Booking id FIYZ0727
                Townhouse The grey orchid Palam Colony delhi
                +1 photos
                Oct 7, 2021
                Complaint marked as Resolved 
                OYO Rooms customer support has been notified about the posted complaint.
                Sep 05, 2021
                Updated by Vidyut2212
                Payment Not Reflect At hotel reception Asked to me for cancel booking And refund not given by oyo for my advance payment ₹1, 376
                Booking id FIYZ0727
                Townhouse The grey orchid Palam Colony delhi

                Verified Support
                Sep 06, 2021
                OYO Rooms Customer Care's response
                Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
                Verified Support
                Sep 06, 2021
                OYO Rooms Customer Care's response
                Our concerned team has contacted you regarding your concern. We apologize for the inconvenience and assure a hassle-free stay in the future. Feel free to get back incase of any other concerns. ~Aish
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                  C
                  chaithanya.lg
                  Sep 4, 2021
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                  I have paid amount ₹2554 for 2 nights i.e. 04/09/2021 to 06/09/2021. but i modified the dates to 1 night i.e. 04/09/2021 to 05/09/2021. The showed refund amount was ₹1611. I didn't receive any mail or confirmation regarding that and I didnt receive the refund amount too.

                  I WANT MY MONEY BACK FOR THE NIGHT WHICH I HAVE NOT DPEND IN THAT HOTEL. Thanks.
                  OYO Rooms customer support has been notified about the posted complaint.
                  Hi Chaithanya,

                  Please accept our sincere apology for the inconvenience caused. Thank you for bringing this to our attention. We have highlighted this to our concerned team.

                  Please give us some time, we will have this rectified at the earliest.

                  Regards,
                  Team OYO
                  Hi Chaitanya,

                  Please accept our sincere apology for the inconvenience caused. We have raised your concern with our dedicated team.

                  Please allow us some time so that we can provide you with the appropriate resolution at the earliest.

                  Regards,
                  Team OYO
                  Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number or a feasible time to get in touch. ~Joy
                  We believe our concerned team contacted and communicated the needful. We assure you such instances will not be repeated in the near future. If you need any further assistance, please let us know.~Joy
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                    A
                    Aakifk37
                    Sep 3, 2021
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                    Address: Oswal House, 671, Taboot St, Camp, Pune, Maharashtra 411001

                    I booked oyo townhouse for 2 nights, I got fooled by its name and images of room, My room was in unacceptable condition, window was broken, anyone can sneak in, breach of privacy at it's max, shower knob is also broken, towels stinks, what's worst then this while booking a room. I would have never booked oyo if this is what they provide. Refund booking amount if oyo values people and their privacy.
                    OYO Rooms customer support has been notified about the posted complaint.
                    Hi, this needs our immediate attention and we would surely want to connect with you on this. Please help us with your booking id and we will assist further. ~Dia
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                      D
                      Deepuuuuuu
                      Sep 3, 2021
                      Resolved
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                      Resolved

                      Didn't receive booking id

                      I called the oyo number and your reservation desk member said he'll book an oyo for me and gave me this link through which I paid. He then cut the call on me before giving any booking id. Now I've lost money and got no oyo room. I need refund. You can check all the details in the screenshot. My registered oyo number is [protected]. I paid using [protected]. Without booking id I can't proceed further....
                      +1 photos
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                      G
                      Gopinathms
                      Sep 2, 2021
                      Resolved
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                      Resolved

                      Address: Chennai

                      I booked a oyo room in chennai. I went there my following the map directions through oyo app but the location was a gated apartment and there was no oyo room at all. I tried to reach the hotel through call hotel option but it got disconnected automatically. The area was completely dark and I was with my elderly dad. Finally after 30 mins standing in road I got Customer care agent in call and it took 15 mins to explain him. He then sent me a location but that also a incorrect location.
                      I was very angry and I just booked a another room nearby. I want to get the first booking refunded. I spoke to one representative and he said one of customer support will call in 24 hours but no one has called me for 2 days. Chat is also useless. I tried for 5 times it will go for no response. I am totally dissatisfied with oyo..this will be my last booking with oyo for sure.
                      Oct 10, 2021
                      Complaint marked as Resolved 
                      OYO Rooms customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 04, 2021
                      OYO Rooms Customer Care's response
                      Hi Gopinath,

                      We are deeply saddened to know about your experience and sincerely apologize for the unpleasant situation you had to face. Please help us with your booking details and we'll get this checked for you.

                      Regards,
                      Team OYO
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                        Chinni@123
                        Sep 2, 2021
                        Resolved
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                        Resolved

                        Address: Hyderabad
                        Website: PhonePe transaction is successful

                        I booked oyo on 12 august.I have done online payment and it is successful in phonePe, but in oyo app is failed the transaction, my money is deducted from my account, the phonePe customer support also saying that the transaction is successful to merchant, they are saying that please contact to merchant.So please refund my money to my bank account.Oyo Booking I’d:FKAJ9928
                        +2 photos
                        Oct 7, 2021
                        Complaint marked as Resolved 
                        OYO Rooms customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 04, 2021
                        OYO Rooms Customer Care's response
                        Hi, as checked our team has connected with you in regards to your concern and provided you needful resolution. Let us know for any other assistance. ~Joy
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                          3397yogesh
                          Sep 2, 2021
                          Resolved
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                          Resolved

                          I have made online payment for my booking at oyo site however hotal management denied to check in me and the customer care executive denied to refund since i am not check in there my payment has not been refunded
                          Sep 9, 2021
                          Complaint marked as Resolved 
                          They simply denied to refund my booking amount
                          OYO Rooms customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 02, 2021
                          OYO Rooms Customer Care's response
                          Hi, this is not the experience we want you to have with us. We are here to help you. Kindly share the booking id and the contact number so that we could assist you. ~Joy
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                            ajit502
                            Sep 1, 2021
                            Resolved
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                            Resolved

                            Address: Gurugram, Haryana

                            I had booked a room in OYO 11930 at Hotel “The Jumbo Stay (ID: TJTN4268)”, Kolkata for the period 16-18 Aug 2021. On 16th Aug.’21 at 11.43 AM I got a message from OYO that my booking had been cancelled and I was informed that the cancellation fee of ₹998 was charged. I was quite surprised to get this message as I had never informed OYO through any means to cancel my booking. When I contacted its Customer Care, my issue was forwarded to 2-3 persons but none of them could give me satisfactory answer that why my booking was cancelled and what is the evidence available with them that I had send OYO the communication for cancelling my booking. In my opinion, it was an act of dishonesty with the customer. I had been taking the service of OYO since last 5 years but this act OYO has lost my faith in OYO as I had never expected such an act from OYO. Thank God that I was having the time to book a room in another hotel otherwise I had to face a big problem. Rs 998 which OYO earned from me without giving any service is not a big amount but by doing so it has lost its credibility forever. No onward I had decided never to book a room in OYO as it is not at all reliable.
                            Oct 9, 2021
                            Complaint marked as Resolved 
                            OYO Rooms customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 03, 2021
                            OYO Rooms Customer Care's response
                            Hi, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
                            Verified Support
                            Sep 03, 2021
                            OYO Rooms Customer Care's response
                            Hi, we tried to contact you over a call but could not connect. Please share any alternate number or a feasible time to contact you. ~Team OYO
                            Verified Support
                            Sep 03, 2021
                            OYO Rooms Customer Care's response
                            Hi, as checked, our team has assisted you with your concern and provided a needful resolution. For any other assistance, please feel free to contact us. ~Team OYO
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                              Bimal98
                              Sep 1, 2021
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                              Address: Oyo rooms

                              On 28th August I booked a room in Hotel Nirmalya Oyo 35444 through call and I have also paid through gpay for the same. During booking the agent told me to carry only valid ID card for check-in but when I went to the hotel to check in the receptionists asked for RT PCR report for check in. After that again I called oyo and told my concern the agent told me to book in another hotel and to pay for it and I'll get my refund for my previous booking. He then booked in another hotel and I have also paid again for it.He said me that the 2nd hotel do not require RT PCR report to check in. I was assured to get refund immediately for my first booking. I went to the 2nd hotel. The 2nd hotel receptionists too asked RT PCR report to check in and said me that the collector has mandated it. I couldn't check in there too.

                              Booking id of both bookings are MT570313 and NF5D0771.
                              +4 photos
                              OYO Rooms customer support has been notified about the posted complaint.
                              Dear Guest,

                              We regret the inconvenience caused to you. OYO Hotels & Homes aim to provide the best hotel booking experience to all its users. Rest assured, we'll get this checked and connect with you soon.

                              Regards,
                              Team OYO
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                                15btft070
                                Sep 1, 2021
                                Resolved
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                                Resolved

                                Address: 053 PUTLI GHAR CHAURAHA, NEAR WATER TANK, LINEPAR MAJHOLA

                                My name is mukul. I have cancelled my booking for 28 august due to some reason ...Yet i dint receive my refund so plz help me to get my refund return as soon as possile ...Booking id syq24294 my phonepay no [protected]
                                +2 photos
                                Oct 3, 2021
                                Complaint marked as Resolved 
                                OYO Rooms customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 01, 2021
                                OYO Rooms Customer Care's response
                                Hi Mukil, thank you for reaching out to us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO
                                Verified Support
                                Sep 01, 2021
                                OYO Rooms Customer Care's response
                                Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.

                                Team OYO
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                                  H
                                  Hemant Jivnani
                                  Aug 31, 2021
                                  Resolved
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                                  Resolved

                                  A booking was made with oyo
                                  Booking ID SYZ34618
                                  Hotle name:- OYO73944 hotel hometown from 6 th aug to 8 August 2021.
                                  This booking was cancelled by OYO and I was allotted other hotel.
                                  So I cancelled my booking on 5th August 2021.
                                  And since then I have not recieved any refund amount.
                                  +2 photos
                                  Oct 9, 2021
                                  Complaint marked as Resolved 
                                  OYO Rooms customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 01, 2021
                                  OYO Rooms Customer Care's response
                                  Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                                  Team OYO
                                  Verified Support
                                  Sep 01, 2021
                                  OYO Rooms Customer Care's response
                                  Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

                                  Team OYO
                                  Verified Support
                                  Sep 02, 2021
                                  OYO Rooms Customer Care's response
                                  Hi, we tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance. ~Joy
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                                    Kartik005
                                    Aug 31, 2021
                                    Resolved
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                                    Resolved

                                    Dear Oyo Team,

                                    As I already informed you that booking was not showing and money deducted, hence booking id was not generated. My registered number is [[protected]] solve my problem asap i didn't expect this kind of poor service from such a big company.

                                    Thanks!
                                    +1 photos
                                    Oct 5, 2021
                                    Complaint marked as Resolved 
                                    OYO Rooms customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 31, 2021
                                    OYO Rooms Customer Care's response
                                    Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

                                    Team OYO
                                    Verified Support
                                    Aug 31, 2021
                                    OYO Rooms Customer Care's response
                                    Hi, as checked our team has connected with you in regards to your concern and provided you a needful resolution. Let us know for any assistance.

                                    Team OYO
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