OYO Rooms Complaints & Reviews

Booking id : KDRS2309.

as mailed from my id and also informed on customer care hotel owner not allowed entry as said no vacant room for online booking. want to convert it offline. for next booking provided by you said no electricity for full light so check in not possible. I paid for booking online kindly revert payment.

writing multiple times on customer care, kindly provide solution.

Sir,
My booking order no BDIC7960. Hotel name OYO 14552 Kingston residency, Mysore. Date 20 Jun to 21 Jun 2019.
We booked hotel via online through OYO site. But hotel authority didnt provide the room. They said they won't accept OYO cash and they said they need extra money of 1000 rupees in hand. So we were stranded in night and didn't got our room.

Yesterday itself(20-jun 2019) we contacted your customer care number twice and they promised to provide necessary measures. And we initiated a complaint in your OYO app. But no further action was taken from your side.

So kindly refund my money.

Rince P R
[protected]

Respected Sir/Mam,

I have booked online in Oyo hotel having booking ID PGBN9602 and paid 1191 Rs.
Hotel is HOTEL PARTH INN GHAZIABAD, UP. This hotel not accepted online booking and gives room on fresh booking basis. On discussion with Oyo call centre they told me to put request through app for refund. Now as I have already stayed in hotel room now they mulling to shift in another hotel and not agreed for refund.
Kindly look in this matter. Here no fault of customer and want 100% refund amount.

Thanks & Regards
Prateek

Hi, I have booked OYO honeymoon package and made a payment of Rs 2000 online as per agent told me. Oyo agent gave the written email if your plan will cancel then the booking amount will refund. I have cancelled the plan since 3 to 4 weeks before and waiting for refund. I have already raised the complaint but oyo didn't take any action on their fake agents.
Oyo agents making fool to peoples. People shouldn't book any package from oyo like Rajat Sharma(rajatsharma.[protected]@oyorooms.com) one of agent making fool us as well as their supervisor Shamanpreet Kaur ([protected]).
Package id - GKAF7625(Honeymoon Delight Package).

I had a booking at himalayan gateway residency darjeeling, west bengal on 03.11.2018. My booking id was ogul 9437. While i reached the hotel they denied my booking. After consultation with the customer care personnel i had to book other hotel by my own. The oyo personnel assured about my full refund within 7-14 days. But till now i did not receive my refund. Every time i called oyo they simply say due to some technical issue refund is delayed. now oyo stated that refund is not possible. The customer care no is [protected], and email id is [protected]@oyorooms.com.

Hi Oyo..!

The following is the time line of the issue and multiple occasions to prove your incapability
1) Upon booking in Royal Nest with booking ID KMCA0467 called to customer care to inform that, the i will chekin at 5 AM in the morning as i was travelling, and the customer care executive has confirmed the booking for the same.
2) Upon reaching Royal nest, the management of the hotel has denied the chekin and informed that they don't have any linkup with OYO, even the customer service person had discussed the same through my phone.
3) Again I called to customer care, they kept me on hold and disconnected the call.
4) Again I have called to customer care, and i told not to keep my call on hold and told them to provide me a urgent chekin at the earliest in the nearby property.
5) Then, the customer care informed to chekin in Hotel Marie Gold with booking Id DPVW8762 and told to pay Rs 990/-( including break fast for two)
6) I have checked in at around 7 AM. Me and my wife were kept waiting on road and suffering due to your incapability.
7) The room provided in Hotel Marie Gold is very small and the AC is not working properly. The bed, blankets were also not clean.
8) They have only provided Soap and Shampoo for only one guest.
9)finally they have denied to proved the breakfast, where i have paid for in the first place.

I got suffered at multiple times on the same day with in a span of 4 hours and which pushed me to checkout early.
This is the worst experience ever with OYO. Yesterday (15.05.2019) i have called to customer care and told the above details, and asked for refund. The call was kept on hold and after 10 minutes of waiting the call got disconnected. This happened twice yesterday.

I have emailed and raised complaint several time. But upon reaching Google Play store and writing the complaint, you have called and sent this (trailing)email. What a disgrace, pathetic and unprofessional and mismanaged organization your are. Shame on you.
Refund at the earliest. Have Triggered the same at Twitter also.
--

Oyo hotel Shree Bhakti Sagar Digha booked for a trip dated from 15th June to 18th June where deal was from Agoda . Accordingly for 3 days 4088 rupees payment done. On arrival hotel authority denied that booking and told they have no time up with Oyo. Several times support asked from Oyo unfortunately no support received. Later an alternative arrangement done by myself and on own cost. That's disturbing and humiliating. Will pursue a case on consumer forum if amount not refunded.

I have booked 10 rooms for 30 persons but I oyo owner done fraud and take higher amounts from me and paid to oyo lesser amount. No GST bill provided. Complain in OYO but they don’t care about their business. Oyo hotel manager book room with his name as agent and take profits margins..

I have mailed and call so many time to oyo Customer care they generate complain id but then no resolution provided. No service provided as such show in the description. No original bills provided.

Hi team, I have booked oyo 10620 in Kodaikanal. But when I went there there is no room available as property is sealed. So I went to other room. I tried to call oyo but cannot reach customer care they say like they will connect with senior officials but after waiting for 1/2 an hour call getting disconnected. Fed up with this
QRBS1580 is my booking Id.. Oyo is really cheat fellows please don’t book in oyo

I have booked below oyo rooms in Hotel Santi Sadan at Mahabaleshwar and paid Rs 6974/- through debit card. I received Confirmation from OYO about Booking and Hotel Contact No provided by OYO was Incorrect. Hotel did not allowed me to check-in as they said they do not have partnership with oyo anymore and i was made to stand on Road at 12AM in Rain With my Family. I tried to contact customer care to register my complain and they keep putting my phone on hold saying they are connecting to Seniors. After many attempt, connected to seniors and they told me that money will be refunded within 24 hours. It has been more than 6 Days still i have not received my refund and when i try to speak Customer care they keep putting me on hold saying they are transferring my call to Seniors. Very worst experience with oyo. I request everyone not to book hotels with oyo if you want to enjoy vacation. Pay little extra and enjoy. Once you pay oyo, they will not help their customer at all. I had to pay double amount at other hotel.

Complaint Case ID: 16605601
Booking Id: CBDO9158
Oyo 38842 Hotel Santi Sadan
Booking Date : June 13, 2019 to June 16, 2019
Name: Ripesh
Booked on: June 12, 2019.

I have booked below oyo rooms in Hotel Santi Sadan at Mahabaleshwar and paid Rs 6974/- through debit card. I received Confirmation from OYO about Booking and Hotel Contact No provided by OYO was Incorrect. Hotel did not allowed me to check-in as they said they do not have partnership with oyo anymore and i was made to stand on Road at 12AM in Rain With my Family. I tried to contact customer care to register my complain and they keep putting my phone on hold saying they are connecting to Seniors. After many attempt, connected to seniors and they told me that money will be refunded within 24 hours. It has been more than 6 Days still i have not received my refund and when i try to speak Customer care they keep putting me on hold saying they are transferring my call to Seniors. Very worst experience with oyo. I request everyone not to book hotels with oyo if you want to enjoy vacation. Pay little extra and enjoy. Once you pay oyo, they will not help their customer at all. I had to pay double amount at other hotel.

Dear Sir,

This is with reference to booking ID CALB5413. The checkin is during 12th June to 13 June, 2019 for two rooms.
I booked for three person checkin. However Hotel persons said only two persons can be allowed for third person i have to pay extra.
I contacted oyo assistance and your person Mr. Shakir assured that, Oyo will reimburse extra money paid by me for third person.
I paid 2400 by way of credit card and sent receipt & credit card slip. However, Oyo said it can refund only 115. Why Oyo is not reimbursing total amount?
Please refund total 2400 amount

Regards,
S. Venugopal
+91 [protected]

I had booked a room on 15th june through oyo . money has been deducted and no confirmation has been received through oyo site and the customer care replying that no booking has been done but i do have the screen shot of money deduction which is i am attaching with this complaint. and now executive saying that there was a check in and check out made . if possible then do provide us our ID as a proof. stop making fool

money deducted but no confirmation received and even not received the refund back

the lady executive is so rude that saying we had sent a confirmation mail for hotel booking now i[censored] want to file a complaint do that and i do have the recording also.

for rs 900 they doing fraud with their clients . and even there customer care number is also not working properly we as a client need to face the problem . as my register number with oyo is [protected]. and email id [protected]@gmail.com

still no body from oyo responded fraudy site

OYO Rooms - Oyo big cheaters, fraud
dear all, this is to inform everyone to donot pay advance payment on oyo as they will do fraud, will not send u the confirmation of booking and send day after your booking date the confirmation which will be of no use after that. so kindly do not do advance payment on OYO A FRAUD HOTEL BOOKING SITE.

From where I should start. You are the worst company which my first experience was worst. Through your portal, i have booked the hotel pinegrooves inn, Kasauli for one night i.e. 14 june to 15 june which the confirmation copy i recd. in my mail.

But to the very surprising, the hotel pinegrooves inn, kasauli had just denied to us on 14th June 2019 at 12.00 noon that we have no booking at their hotel. Also very clearly they stated that oyo has no dealing with us as they have not paid to our hotel for the last three months.

What the hell you are doing your business by making your customers fool? I must say the experience which my family has to bear just because of your customer team is bull [censored]. You have no right to doing this business when u have not given any support and satisfaction to your customer.

I just want you to wind up your business. Learn from other sites and then come to this industry of hotel booking.

ANJALI BATRA

Myself Gaurav Agarwal had booked a room and when I reached the hotel with my family I was denied room saying room not available and was made to wait for 2 hours on the road saying they are arranging a room but failed to do so and the amount paid by me is yet to be refunded its already more than a week.
attached the mail i received from them. i have mailed them the bank details.

Greetings from OYO!!
we apologies for inconvenience . We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - Shifting : Owner Denied Check In

Resolution provided - As per telephonic conversation shifting has been raised due to no rooms available at the property so u can make non oyo booking . we can provide you up to 2000 complementary excluding booking price which is INR2341
all you need to share the invoice for non oyo booking so that we can able to refund the difference amount.
t&C APPLY, FOR VERIFICATION of invoice.
Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future. You can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by using OYO Assist on the OYO app.

Regards
Jitendra
Guest Experience Manager
OYO
16436142:209058

refund yet to be processed and i have called oyo multiple times but they put my call on hold and then disconnect my call

I have a prepaid booking in Oyo 3511 from today afternoon upto Friday 11am which I made 4-5 days ago...today in the last minute you cheaters transferred my booking to a cheap Oyo situated in a place of worst accommodation facilities where for everything I have to walk for nearly 1km in the last moment with out my concent like frauds...worst experience ever with you guys...really disappointed...have to think twice before choosing you, you frauds...educated cheaters

I felt I have been cheated by Oyo online booking. All booked and payed rooms are shifted to different locations by splitting the rooms in single booking. I had booked the rooms through Oyo for wedding function and last minute while checking into the booked hotel Oyo said it has been shifted to different place.

I got a call from other hotel stating the rooms are not available and by mistake Oyo shifted the rooms. I didnt checked into any of this hotel. But Oyo not ready to cancel the booking and looted the prepaid amount. Finally they removed all bookings from the app.

Worst service. All my prepaid amounts are with Oyo.
Booking id : sxfj3570

Contact [protected]

I have booked below oyo rooms and paid 2401/- through Amazon pay. Hotel did not allowed me to check-in as they said they do not have partnership with oyo anymore and i have to literally find another hotel at mid night 11:00 that night paying double amount due to vacation time and unavailability of rooms.

Booking Id: BJWZ1342
Oyo 15989 RC residency, Mcleodganj
Check-in : June 6, 2019 to June 7, 2019
Name: Maulik Vadodariya
Booked on: May 12, 2019.

I have raised many tickets in oyo support for refund but still no action taken by oyo and i am literally frustrated from oyo service. Looking forward for refund ASAP

Inconvenience while booking the room the rates oyo is offering is denied by the hotel owner and customer care members are showing no due interest in solving the issue the executive are rude in communication. This is showing no interest in retaining customer or solving their problem here by oyo experience is really worst we have faced ample disrespect by both hotel n Oyo executive end.

I had a booking with capital O 41999 Royal Auckland at Ooty with booking ID:QGFW6518
From 10th june 19- 13th june 19 (3days). And I had paid an amount of 12756/-(8568 through net banking and remaining 4188 by cash to hotel at the time of arrival), but unfortunately they have not provided breakfast, lunch, dinner for any day. Please consider this and get me refund.