OYO Rooms Complaints & Reviews

I had made a booking for april 12th in an oyo room (Rated 4.3) in bhubaneshwar, booking id ipzf3017. On arriving there i saw that the place was very unhygenic, and did not seem safe, having no security provisions, and even had one drunk service person. The person who seemed to be managing the place told me to request oyo to change my hotel as i had told him the room was not clean. He was afraid that i would give him a bad rating. I couldn't cancel the booking as i had already paid online.
On calling oyo customer service at around 8pm, i was assured by the person that he will look for an alternative accommodation, and asked me to hold. The call was cut by the customer service after 20 minutes. Again i called the customer service, this time a woman answered. I told her specifically that the oyo customer service had cut my previous call, and also that it was getting late, and to please speeden up the process. She assured me that my issue would be resolved immediately and said she is transferring my call. I waited for 1 hour and 20 minutes, with no avail. I am attaching the call records from my phone to the customer service.
Why i choose to book through oyo, is because i expected a minimum amount of safety and hygiene, which was not there. Nor was a decent or efficient customer service. Further when travelling as a single woman, it becomes even more difficult to find a safe place to stay. As an aggrieved consumer i appeal to this forum to address the harrowing experience i had, by not only providing me with a sufficient explanation and compensation but also making oyo a safer place by doing security checks on the places it has.

I have madr a booking by calling your customer executive, whi made a fake promise that i can make the payment while checking in, after sometime it was cancelled saying no payment done. I have clearly asked your customer executive about this, from then i have been calling oyo and all of them puts my call on hold and cuts the call. How is this right? I have wasted my 2hrs on this, if your executive is unable to resolve then tell us you can't do it, we will find some other service. Extremely disappointed in the first booking itself. I mean placing on hold for 30 odd minutes and cutting the call? Are customers a joke to you? So much for your tagline.

I have booked the hotel (Oyo 10821 sree balaji residency) for one night (6/4/19) booking id znit5413. This booking was confirmed and i have also mentioned clearly that i will be coming late night from airport.
Upon reaching the hotel around 1:15 am the hotel was closed.
I knocked the doors for 15 mins no one opened the doors.
I called customer care twice but the customer care guys were also helpless as no was attending the phone after 20 mins my call was automatically getting disconnected. It was very scary and life threatening as there was no around except dogs barking.
I have to catch a cab to nearby oyo hotel. Luckily the room was available, i have paid much higher price for the room as the date has changed after midnight and cannot give the rate which was available couple of hours earlier and told me to contact oyo for the compensation. Oyo customer care supervisor (Gaurav) told me he is unable to compensate for the inconvenience or the price difference as there is no such policy.
Please help me to get compensation for the inconvenience that has caused to me, cab fare and higher room rate

Hello,
I booked 1 room but hotel denied to. Accept the request, they are not bound to accept any oyo customer.. Plz solve it.. I cancelled the booking my money has not been refund yet

We have initiated a refund of amount inr 1837.0 against booking id: aygo7460. You will shortly receive a confirmation on the status of the refund.

We have initiated a refund of amount inr 99.0 against booking id: aygo7460. You will shortly receive a confirmation on the status of the refund.
Did not get the refund money.. Hotel didnot accept the booking.
My registered mobile number [protected]

Yesterday (I. E 10/4/2019) i have booked the oyo-hotel (Maple-tree) through redbus. By mistake, i done the hotel where couples are not allowed. I was with my cousin. I spoke to the oyo customer care, he booked a new room in near by location. Before check-in i verified that will i get refund. Customer care person said yes you will get your amount refund, know you have to pay the amount for new booking. I beileved them as i was using this app past 1 year for my family and freinds. So i paid the bill. Then after checkout i called to oyo helpline, know they are telling to call thrid party services (Goibibo). I am just fed up with this guys. I was planned to book couple of rooms for my colleagues for a festival. But know i am very disappointed by this people.

Sunday I booked deluxe room in hotel primrose regency in Pune for 8th April. I confirmed with customer care executive of Oyo that I am going with my mother and 2 maasis, they 3 senior citizens, is it possible for we 4 to get one big room and he put our call on hold and checked with hotel and told us that it is possible but we will have to pay 1265 instead of 960. We said ok and confirmed it. But when we went to hotel, hotel guy started asking 400 RS extra apart from 1265 and started talking rudely and misbehaving with my mother who is senior citizen. When we call Oyo customer care, they said they can't help it and we have to pay. When we told hotel guy that we will pay he said I will not give us room now and started talking very badly with my mother and maasis. And told us to go. And we were left roomless and even Oyo staff didn't help us. Though we booked another hotel which is far from where we have to go and it is sheer disappointing from Oyo people to make false commitment. If they would be charging more for 4th person or if it is not possible, he should have told us, we would have decided on Sunday itself. Even after telling Oyo customer care guy on Monday to check phone recording still he was not cooperating . I used Oyo for first time and it was sheer disappointment. I would suggest you to train your staff to commit only what you can afford

I booked a hotel at trivandrum on #3rd april-4th april. The hotel was orchid regency. I paid thru online then they give me hotel number. I called hotel there was no rooms available. I ask for refund they are just playing when we contacted thru customer care they are connecting me to another manager. If i hold the phone 5- 10 only music and after that it disconnects automatically then i called again same story. Finally attempt of 5 times realise that i lose my money. I request for refund no use. So dears please please don't pay oyo online if you go to hotel and when you feel that the rooms is ok pay at hotel.
My number is [protected]

Hello this is ram prakash. S from chennai,
I had booked a room in oyo app in hotel pl. A. Amrith inn, karur for april 06 & 07.04.19 and paid the full amount via online. I reached the property by 7pm on april 6th, 2019. Hotel receptionist denied to give rooms since v booked via oyo at the instant (Without any prior intimation) & told that they are not booking rooms via oyo due to low flat rates. It makes very hectic situation. Later i cancelled the room & got the full refund. But this is the very worst situation i faced due to hotel pl. A. Amrith karur & oyo

I booked a room in oyo telehus, bangalore. On 6/4/19. 2 people, am the main guest and my daughter is minor. I gave my id for registration. But they asked my minor daughter, which i don't have a printout. Since ur hotel policy says id for major should be given. And that too i reached the hotel around 8:30. The people in the reception behaved so rude and harsh, treating us so badly. I want u to take necessary steps and refund my money.

I booked a signature stay oyo 16449from 08.04.2019-09. Booking i’d (Ophy2415) when i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Hotel manager connected to oyo and after discussion they spoke to me saying that they will shift to another property which is around 2-3kms.

Such a pathetic experience.my slef n wife left in jungle area where CUSTOMER CARE ### was just eating something and was very unprofessionally attended my call without understanding situation at night 9:00pm.. booking I'd OASZ2459 in wayand. We spoke with executive after they confirming on booking and once we reached der no one to assist . I deleted app bye

I booked a hotel capital o 15537 dev corporate at ahmedabad from 05.04.19 to 06.04.19 (Booking id - ncwg3645). When i reached hotel, i was denied checkin stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to low tariff offered by oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Hotel manager connected to oyo and after discussion they spoke to me saying that they will shift to another property which is around 2-3kms and i have to bear additional transportation and extra hotel charges. Not agreeing their one sided t&c they said they are connecting to guest manager but after 15-20 min on hold they disconnected. Waited for almost 2hrs on road still no response recd from oyo team. I have raised open tickets several times but oyo didn’t responded even for single time and neither refunded and compensated for all this torture.
With all untrained professional in customer service oyo is very good in extracting margins as a third party but when something go’s wrong they don’t have courtesy to respond and close any issues. They have only escalation but no closure.

Such a shame that oyo has downgraded their services to such level and don’t refund pre-paid amount in spite of denied check in by hotel

Hi Sir,

I have booked my international holiday package with Oyo holidays.
*They booked a flight without language and made me to pay there, as per commitment they said amount will be refunded but no response after returning from holidays.
* Same issue again while returning they gave a connecting flight of different companies. so as per international and domestic language rules i have to pay them extra for 5Kg because for domestic its 15kg allowed and for international its 20kg
* they never reply on any mail
* Activity promised was omitted without information.

I have booked a oyo with booking id hcrk8152, when we went to the hotel to check in they didn't allow me to check in on the claim that i have a local id. Where my id is clearly not local and from other zilla, the staff behaved very rudely afterwards and statred argue with us. When we want them to clarify their policies to us, their behaviour become more rude and offensive. They even threatened us by telling that they will call the police. We really feel harrased and offended by this kind of shameless attitude of the receptionist. I want some strict action against that receptionist so that in future nobody have to the face the harrassment like we have to.

I have booked the room on 6th april 2019. And i have paid for the room on 7th april via google pay. Now oyo 5511 is saying me to upgrade the room as the room is not available right now. Before it was showing the room was available. I have been waiting from last 2 hours in reception and i have called oyo customer service thrice, they are not solving my problem. They are simply saying we can't do anything. The service they are providing me is the worst i ever got. I want to put the complain regarding oyo and mm residency (Oyo 5511) for the inconveniences i am facing right now

Hello team oyo,

I have highlighted the issue accross various social media platforms and mailed the same to all the executives at oyo. Kindly respond with some action taken.

After the disastrous experience at oyo 16723 hotel stay bridge (Customer id: kgqy1390), i book the next stay again on oyo thinking this time my experience would be better. But guess what? It turns out worse. Below are my stay details and experience:

Property name: oyo flagship 12476, bellandur
Check in: 2nd april
Check out: 3rd april
Booking id: zgjt9102
Registered mobile number: [protected]

I want a refund for my stay at this property. Following are the reasons for me asking my refund:

1] the property did not have electricity for 7 hours, from 11 am to 5 pm. That means in this weather i could not use ac, fans, lights or even wi-fi

2] no water from afternoon 3 pm till the next morning 12 pm. They provided us with one bucket of water when asked for again and again. How can we bath, use washrooms or do anything?

3] so basically i paid for no wifi, no ac, no fans, no lights, no water nothing. So what did i pay for? The customer service and hotel cleanliness is extremely poor in this property. You can confirm all the above details from the hotel authorities about the absence of electricity and water and poor customer service from the hotel reception.

If such are the experiences a loyal oyo customer is getting again and again, then maybe it's time to switch and stop giving more chances to oyo properties!

Kindly initiate the process of my refund of tarriff rs 999/- at the earliest because i don't understand for what did i pay 999?

Did not have breakfast, ac, wifi, fan, electricity, water, peace of mind then why did i spend 999?

I made a booking at oyo through their mobile app from 12th march to 5th april after i made the booking there is an option of adding gst details and corporate name so that i can get the gst invoice. After, checkout the invoice which i got was just a normal invoice without gst details which i have added. Now when i have raised an issue to them i got an email citing gst invoice will be provided by hotel please contact them. When i contacted hotel they clearly refused to provide any invoice citing that you made booking through oyo and not directly to hotel so all invoice will be provided by oyo and all payments you have made is to oyo and not directly to us. Oyo should provide me the gst invoice, if they cannot provide the gst invoice then why their is an option of adding my gst details in oyo app for what purpose it has been given not only this oyo also has an option of raising an issue about gst details, why that option is given if oyo cannot provide gst invoice. As per my understanding oyo is evading from providing me a gst invoice for reason better know to them only.
Please help me in getting the gst invoice from oyo its already been three days.
Booking id - ogrx7859

The table in the room broke when we kept our stuff on it and after that we were blamed for breaking the table on purpose. The table didn’t even break, just the screws got detached from the wall. The room wasn’t cleaned afterwards. Infact the receptionist threatened us to pay a fine of 5k and said it was a matter of police. They brought other matters into consideration, one of them being that we took another way to go out of the hotel. The only reason we took another way was because it was closer to the lift that we were using. I don’t even want to explain this anymore because honestly this is not even a point to argue upon. The receptionist literally shouted at me when i reacted upon him saying that this would create a police case. We are now forced to checkout in the night at 3 am. The worst hotel i have ever come across. The hotel is oyo townhouse 071 brookefield bangalore

Today i spoken to your customer care executive about my booking he was rude i asked him to speak in english he told to call another person speaking hindi then put my call on hold for long time then transfer to another person he is also not responsible put my call hold bad practice. You give only a number [protected] but it is total waste to lodge complaints give mail i'd also.

I booked hotel ramdiri recency in patna on december. After confirmed booking they did not give me room after i reached there. After so much of hardship i got another hotel fr myself.. Due to dis matter when i called oyo first of all they did not help. After several calls they jst give me 50% compansation to my nxt booking.. Nw i ll huv a booking in april month in guwahati fr dat when i called oyo they first told me dat i got my compansation by every tym they told me to get back to me.. Bt no calls till nw.. After 7th times calls they did not give me any compansation till nw.. I[censored] ppl jst there fr fooling us then don't do dis kind of stuffs.. First of all u huv worst costomer care every ppl jst hold our call fr 10 min... Lastly i[censored] did want to give my compansation jst told me.. Why fooling ppl to give them comfermatoin mail.. I recommend nt to book any stuff in ur website to everyone..