OYO Rooms Complaints & Reviews

When i was moving in oyo living (Now oyo life) i was asked to pay the rent and security deposit earlier. I was moving in by 1 jan 2019 so i was supposed to pay my rent before moving in. When i payed the rent for first time it was failed, but the rent amount rs.12000 was deducted, so i've paid the rent again. The transaction was done on 28 dec 2018. I didn't refund till now (3 apr 2019). When contacted bank they told me that it was a valid transaction and approved by oyo, but when contacted oyo they are always asking for 3 days time to reply to my query and they are saying that the refund has been provided by 28 dec 2018 itself, but i've not received any. I've mailed them and contacted them through phone, but they are not responding correctly nor giving an answer. Even today (3 april 2019) they asked for 2 to 3 days extra for confirmation. I've attached my statement below as i have'nt received any refund from oyo.

I am trying to book about 10-12 rooms through oyo. The same being a bulk booking i contacted the customer care 06 (Six) tines. On inquiring upon the details about the facilities & rooms etc. The customer care executive assured me to revert back. But i am sorry to report that after so many repeated calls none of your executives turned up.
So please provide the exact procedure for the same as this is not expected from such a reputed firm.
This being my last attempt to contact you, i hope the things work out in a positive direction.
Regards,
U p rai
[protected]

Booking id: pawg3952

I paid 640/- using my debit card. The oyo app malfunctioned and said the payment for booking could not be completed due to a technical error. However, the amount got deducted from my bank account. Customer care executives are adamant i have not paid any amount whereas my bank statement says otherwise. Please resolve this issue and refund me at the earliest as i had to pay again by cash at the hotel.

Though i was regular customer of oyo but for the first time i was denied to check in oyo 13588 mahaveer international, varanasi even i paid the total amount ie. 693 at the time of booking from the app.
The hotel reception guys along with hotel owner are so rude and savage. When i asked for my booking they said that no rooms are vacant. Atleast 3-4 times they said in more rude and taunting tone that 693 rupees me kaha room milega (Where will you get a room at rs. 693). Due to which i suffered alot.

Bad experience with you!

My package id _pkg-ymxn2369

1. I had book sedan car for all sight seen but your company provide me santro car for pick and in all manali, kullu, manikaran sight seen.
2. I am miss two sight seen in kully valley. This sight is missing by taxi operator side

(A) angaro farm
(B) tabo mounstery

Pls. Refund me 2000/- or discount on my package payment. I have paid 2000/- for sedan car

Hello,

I booked a room at oyo 16723 on the oyo app.

When we reached the hotel for check-in, the hostel staff informed us that the cooling in air-conditioner is low and requested us to adjust. We happily agreed to adjust a bit. However, the ac wasn't functional at all.

On request of room change, the staff said it is the last room available, so we decided to leave and cancel the booking. Then the staff showed us 2-3 more rooms and in no rooms the ac was functional.

I can understand ac not functional in a room due to some technical problems, however ac not functioning in any room is unacceptable.

Morever, the hotel staff has no manners to talk to a female, and they are overtly rude and ill-mannered. I request the oyo authorities to speak to the hotel owner and if possible remove the hotel from the partners list.

Dirty rooms, unclean bedsheets, cockroaches, ill rude staff, this experience is not at all acceptable from a brand like oyo.

This regarding water shortage.We are staying at 1st cross road, shriharipriabhwan OYO apartment.its a studio PG. Seriously it is really bad experiance with OYO.I will never recommend any of my friend to stay in oyo . OYO is offering carless services to their customer.It has been two days we are struggling for water. Even we don't water for washroom.Tommorw is office and we don't have water to wash clothes..This how your are taking care of your customer????

Dear sir,
I booked hotel park palace oyo 22683 for dates 02/01/2019 - 04/01/2019.
And also payed the total amount rs. 7925 at the time of chech-in.
But later on due to poor service by the hotel, i modified my booking 02/01/2019 - 03/01/2019. And my refund amount of rs.4515 was processed
Later on only Rs.3275 was refunded to my bank account
But the amount supposed to be refunded was Rs.4515 but the amount actually refunded was Rs.3275 that is less than the promised amount.
The refund amt.Rs.1240 is not yet credited to my bank account. As discussed with OYO, they are telling that the amount is transferred to my bank account whose details are :

UTR: KKBK[protected]
Date:[protected]
For booking: UVPN3508

I had also attached bank statement around this date.

But as I contacted my branch they are saying that there is no such credit transaction in my account.

Sir, please solve my issue and please provide me my refund amount in bank.

Hi Sir,

My booking id: BWKP5783 and booking were 1st Feb'19 to 5th Feb'19 and booking was prepaid. I have checked. in 1st Feb and as the room was NOT suitable, I had checkout 1st Feb within 9 PM after discussion with OYO customer support. As per support suggestion, I had agreed with pay two-night amount and they told me rest of two-night amount will be refunded on my account. Also Support told, DUE TO SOME TECHNICAL ISSUE they cannot checkout me right now and ensured me that next day morning means 2nd Feb, i will automatically CHECKOUT from OYO system. Depend on this all telephonic, I have l physically left from the hotel at 9PM 1st Feb.

At Nextday, i had wait till evening but till I was not checking out, Soi call them but they do not take any action and just told me they are checking the issue.

After that next day, i have contact them via email at Feb 3, 7:09 PM
over "Booking( BWKP5783 ) Escalated, Hotel - OYO 22673" and till i was not checkout from OYO, where i already leave this hotel 2days ago.

At last, I go to Social media at 4th Feb and got a reply from Oyo Social media support team on the telephone and email. Email title is "Social Media Escalation #6196709" and they told me that refund of INR '2409' against Booking ID #BWKP5783 within 7-14 working days of receiving the required information. i have share required detail on the same day.

After 14 working days, I have contacted them again at March 8rd march weekend again told me it will take more 7-14 working. but the same happen amount is not refunded. At last, I have contact again 24 march but the same word, they are looking.

They are behaviour is really bad and they had given fake promising over the refund. My Amount should be refunded as per as their conversion and policy.

Please look at this issue asap and give my money refund

Also, take a serious action of their policy over their refund policy,

Thanks

Amit Bera

+91 [protected] / [protected]

We booked a room in oyo townhouse sector 14 Gurgaon. The room was stinking due to seepage.The room was in deplorable condition. It wasted our two hours and gave us mental agony.We asked the customer care to refund our money plus compensate us because booking any other property at moment costed us a lot of money and time. They didn't have any answer and till now we didn't receive any refund. They didn't pay heed to our issue rather asked us to give them time to discuss with their seniors. It wasted our time and at the end we didn't get any refund. There was actually no single person answerable to our problem.

We are writing from North East Residents Welfare Association of Kalyan Nagar Bangalore

This is regarding the OYO facility “Ashberry” OYO 10232 based at #423, 8th Main, 1st Block, HRBR Layout, Kalyan Nagar.

The above facility is creating a lot of nuisance in our peaceful neighbourhood. Moreover several notices have been issued by the local city corporation (BBMP), Recommendation from the local Police Station for Death, Rape & illegal activities, letters to authorities from residents for the complaints of nuisance, etc. Proof attached.

You should also be aware that as per Strict Guidelines in “Revised Master Plan 2015” – “Zoning of Land Use & Regulations” approved by Government of Karnataka Vide: G.O. No UDD 540 BEM AA SE 2004, Dated:[protected] as part of the Revised Master Plan 2015.

Table on Page 18, point 10 clearly mention the dimension of Plot size and road width required for Service Apartments. Here the requirement for Service Apartment is 18 Meters Road Width (60 Feet Road) & Minimum Plot Size of 500 Sq.M (5300 Sq.Feet) and Page 48 Parking of 800 Sq.Feet is required.

In the case of OYO 10232, it is built on 1200 Sq.feet Plot, has only 40 feet road and has no parking facility.

Keeping the above track record of the illegal activities and non compliance, the Health Department (BBMP) has rejected their trade licence (See Attachment). Right now they are functioning without a valid trade licence to support your organisation (OYO) as a Service Apartment Partner.

Your association with such partners will only damage your Brand & Reputation. Your (OYO) team must check Government Compliance in respect to the properties of your partners before getting them on board. Not sure how your internal teams in Bangalore have inspected, ignored and approved such accommodations. This puts the safety of your customers into serious risk.

This mail if for your Information, Update & Records

Thanking you,

NERWA BANGALORE.

After numerous tweets and calls, worst customer support. You don't run out of your automated responses and no one actually resolved my issue or even tried to follow up. Every time i call i get a new ticket id assigned by a guest experience manager. No help from twitter. https://t.co/tJIWRkpCGd

I have shared all my screenshots and video recordings.

Still it's been 10 days there's no resolution.

Delete my account

Booking id: dzmu3140

The payment for the booking was already done through a debit card. I reached my hotel at 1 am on 29th march. After reaching the hostel the counter manager refused to accept my online booking & ask me to pay the total amount in cash. At the time i was helpless so paid the amount of 3600 in cash. I asked for the bill, the manager said i will send it to your room. Next morning i called oyo customer care and they asked me for the bill. I went to the hostel counter, they said that the manager is not here, when he comes, we will give you the bill.

I think there is a scam going on in this hotel. I request you to take action against the hotel.

I want my refund as soon as possible.

I have booked hotel through oyo rooms, employees were really unprofessional, they misguided me regarding the location of the hotel, i waited more than one hour because of them in hot summer day with two small kids and two senior citizens, than after reaching hotel they don't even provided a glass of water to us, we ourself went outside and purchased water. There were some construction work was going on, i placed order for my lunch they make me wait for one hour and tha provided totally cold food, and said they purchased it from the shop in front of them. Again i went outside to purchase my food after waiting one hour, they have wasted whole my day.

I have logged in complain regarding oyo unprofessional behaviour. After this i got call from shivam. I had spent rs. 1239 extra from my pocket and mr. Shivam compensate rs.300 only out of rs.1239. Now i checked my oyo money and surprisingly i got 0 rs in my wallet. After my telephonic conversation i drop an email to same person and he dont revert us back.

This show unprofessional & pathetic attitude of oyo. So pls trained your team for email etiquette.

Deer sir,
I have a complaint regarding the oyo hotel vy which is located in mahipalpur delhi. I have booked a room in oyo. My booking i'd is ljsc6590. And i have check in on 11 am and a person whose name is pus pend or a he took me extra charge of amount 300 for check in before 12 pm and he said to me if you have not gave the money you can cancel the booking and at this time i have no any option. So i have pay to him the extra charge. And that behavior was very bad. And this paytm no is [protected].

Deer sir,
I have a complaint regarding the oyo hotel ivy which is located in mahipalpur delhi. I have booked a room in oyo. My booking i'd is ljsc6590. And i have check in on 11 am and a person whose name is pus pend or a he took me extra charge of amount 300 for check in before 12 pm and he said to me if you have not gave the money you can cancel the booking and at this time i have no any option. So i have pay to him the extra charge. And that behavior was very bad. And this paytm no is [protected].

I had a booking at himalayan gateway residency darjeeling, west bengal on 03.11.2018. My booking id was ogul 9437. While i reached the hotel they denied my booking. After consultation with the customer care personnel i had to book other hotel by my own. The oyo personnel assured about my full refund within 7-14 days. But till now i did not receive my refund. Every time i called oyo they simply say due to some technical issue refund is delayed. The customer care no is [protected], and email id is [protected]@oyorooms.com.

When i reached at that hotel, they asked me to pay the amount in cash, i told them i can pay online. But he told me that he accepts cash only. I paid them cash. They showed me some rooms, after selecting a room when i said i would like to stay in the room no 205, they said its not for oyo rooms, its seperate. There will be extra charges for that room. Then they gave me an untidy room, bed with dirty bedsheets and torn pillow covers, tv without cable connection. When asked to change the bedsheet, they denied and said its a new bedsheet that they changed today. After spending few hours when i reached to the reception asking for my rest of the change (As i had to pay 1369/- for 2 days and i paid 2000/- cash) they said the amount has been adjusted for the room. I asked them i booked for the certain amount (1369/-) as there was some discount coupons i already applied while booking. Then they said that my booking is not under oyo. Its the seperate booking that was generated so this is the only amount i'll have to pay. Still somehow i managed to pay the amount (1400/-) according to the oyo booking. Even while checking out they took my phone and took the feedback themselves. I was very much dissappointed with the behavior of that oyo incharge. Please take some action. He might have done a lot of frauds with the other customers.

Reference: booking id: yvxu2867 at, hotel - oyo 382 madhura inn, hyderabad

Hi,

With reference to above booking id, i am waiting for refund of rs. 2, 000/- for three months from oyo. I contacted their team 10 times and each time they committ 4-5 days processing time and never keep their words.

Kindly help!

My booking was done with mobile number [protected] and i am currently out of india, so number below will work to contact me.

My email for the booking [protected]@gmail.com

Regards,

Ratan verma
+[protected]