OYO Rooms Complaints & Reviews

I made a transaction for booking a hotel via oyo rooms on with transaction amount of (). I cancelled the booking on the same date due to booked hotel was not exists on provided address and it has been more than working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 7 working days. I asked oyo multiple times that there is no refund received, kindly initiate the refund but the response from oyo is same. I am fed of calling oyo again and again without any worthy results.

I do not receive GSTIN Invoice. My booking id is E7QW5079.

HI team,

I haven't got my refund amount till date below are the details:
Booking ID: BJ0A2244

[protected][protected][protected][protected]
Dear Customer,
Your refund of amount INR 1477.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not receive the refund amount after this period, please contact your bank’s customer care.
Hope you had a positive experience and we look forward to hosting you again.
[protected][protected]--------
Dear Customer,
Your refund of amount INR 4431.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not receive the refund amount after this period, please contact your bank’s customer care.
Hope you had a positive experience and we look forward to hosting you again.

Hi this is Sridhar I booked a hotel room on 23rd July 2022
1.Spot on 39787 radhakrishna deluxe lodge booking I'd-XKG10600 paid Rs. 1018 and Rs. 99 through phone pay and the booking got confirmed and went to the spot and enquired to the Oyo staff who was in reception and he told me that OYO partnership is cancelled from past one year so he didn't allowed me to check in and I called to the customer support immediately and informed the same issue and cancelled and the customer support guy booked a new room and said the paid will be refunded

2. OYO 69693 The royal park booking I'd-XQLZ2824 Paid Rs. 824 through phonepe and went to the spot and called the reception he told that the rooms or sold out so he refused me to check in so I cancelled it and called to customer support and said the same issue again customer support executive told me he will book another room near by the location and booked and told the amount will be refunded and
After checking my Oyo application it's showing as checked inn and I called to the hotel and enquired but he said it is auto check inn and he told the amount will be refunded I have the same recording with me which I spoke to him over the call so I need total amount refund kindly look into it

3. Flagship 11640 hotel Aaira Inn booking I'd-F2K14998 Paid Rs. 232 through phonepe and called to the hotel reception he told me that hotel is closed for 2 days due to water facility issue and refused to check inn so I cancelled it so I need total refund kindly look into it

So kindly look into the issue and do the needful ASAP and this was my first pathetic service and very much disappointed and went to stress by OYO

Total amount paid Rs. 2173 for 3 hotels kindly do the needful

Sridhar

Hello, I have booked a room at Hotel Archana In(12965) on 23-Jul-2022 via OYO app and booking id is TH4J9608. The hotel denied check-in with reason that they are not allowing bookings via the app and their rooms are completely booked. Upon asking for the refund, they asked us to contact OYO customer care. I have been trying to contact Customer service at number([protected]), customer service agent will pick call and upon listening the issue, He says it's refund issue and he transfers call as it will handled by other team. The call will be on hold even after waiting for couple of hours. Please help with refund.

Hotel details:
OYO Flagship 10435 Star Deluxe Lodge
Booking ID: AJDZ7734
Booked for Logu
Mobile number: [protected]
1 Classic Room, 2 Guests
Jul 19, 2022 - Jul 22, 2022
PAID ONLINE: ₹ 1572.0

As I went to checkin they demanded extra amount of ₹ 1000 and after getting that money in cash only they let us check in.

Kindly refund me the same.

WE 4 partners had booked 2 classic rooms with OYO at the hotel ALFA GRAND, near Asalpha metro station, Andheri East Mumbai on 18th July 2022, Booking ID is OJ077462 by paying the full amount of RS 2266. when we get there at the hotel the receptionist asked us to pay RS 1400 additional for getting the room, we spoke to Mr Dilawer to OYO guy over phone several times but he was not able to rectify the same, we were waiting outside the hotel in the rain nearly 2 and half hours and the Oyo guy was talking to other hotels to accommodate us and the attempts are in vain. I handed over the phone to the hotel manager to speak to the oyo guy, he shouted with the OYO guy for not confirming the booking and taking the payment directly from the customer and as per their wish and will and asked that whether he had committed this deal for this amount and the OYO guy had no answers. We had gone for a business deal in Mumbai, after 30 hours of travel, we were very much tired and without even taking a shower and changing our dress, we are not able to attend the meeting with the client, and already we had spent too much time waiting for the room and we were very much late to attend the meeting and the meeting got cancelled because of the negligence from the OYO team. We had to stay another 4 days again in Mumbai to meet the client, for this we had to spent around 20, 000 Rs for the food and accommodation of the 4 people. This is the second time we are having a weird experience from the OYO team, and we had incurred a huge loss because of only reason that we had opted the OYO rooms. Even after 6 days I did not received the refund amount, or even a courtesy call from the
OYO people, and I have all the recordings of the phone calls which I had with each of the OYO executives. If I didn't get my refund by Monday, i will be forced to move legally and will ensure that social media's will cover up the same at the earliest. Expecting an immediate and favorable action from your side.

I booked oyo rooms on july 8th booking id E4RO4506 owner cancelled my room laat minute. I paid full amount 1028 rupees but amount is not refunded in my accuount in app refund status is showing successful i cant beleive suck a reputated company is cheating like this

Booking ID : I4J20715
Booked room in another city. Called manager 1 day before arrival to make sure room is reserved as I was reaching early morning 3 AM.
Manager assured that the room is confirmed.
Reached hotel at 3 AM to be told that no room is available. Upon calling OYO customer service was told that they have shifted me to nearby OYO. Took airport cab and reached alternate location to be told that there is no booking and I can do new booking.

Called customer service again to be told that they cant do anything and will initiate cancellation if I agree.
Its 1 month I am waiting for refund and no one in customer service is entertaining.

I haven't got a single refund out of 7 refunds for more than 20 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money? And even in app it shows that there's no refund request.
No one from Oyo is responding and helping.
booking ids are
Id- KSYV9574
Id -T5DQ2194

Hi Team - I am writing this email to escalate an issue to OYO team. I have booked OYO rooms in Skylark on the occasion of my vacation to Munnar(booking id: QZDE0972). But, the hotel partner is saying that his account and connection with OYO is suspended, and check-in was denied. hence I am not issued with the allotted rooms. This is totally unacceptable as I have booked the rooms a week ago and even called up the hotel partner even before booking to confirm my allocation of rooms, to which he has confirmed ‘yes’ the booking is available. If it’s in suspended status then why on earth I was able to book slots with the hotel on OYO. This looks like a real scam between OYO and the hotel partner. To know this at the very last minute before check-in is so frustrating and ridiculously spoiling my mood. I have my family with me and I am unable to book any hotel as all are already occupied. I have been trying to reach out to your CUSTOMER care and which is handled by a bunch o[censored]seless bots which displays the same ### messages again and again. Since, OYO is a reputed hotel booking partner and seems like I have misjudged it. I need my booking amount back along, more than money it is the trust that’s broken as I have been a regular CUSTOMER with the OYO. I need my money back and filter out the hotel partners of such profile.

I complaint against OYO Booking i booked a room.The Hotel owner not give us room he is demands for more money then I talk to oyo customer care they don't provide any room that's not the manner of talking too and overcharged extra money 800 rs for room how this shameful. I am with my family i booked booking with oyo app with full payment and when i call oyo customer care they also no response then i cancelled my booking i have no refund issued by OYO AND zero customer support i lost my 399rs... My booking id is OBSY3470 on 02/07/2022
Hotel name - OYO 90686 DREAM RESIDENCY
Shiv Vihar sector28 Rohini .
I want my money refund...the Oyo customer care cut or hold my call every time.

Plz DON'T pay online money its a scam by OYO and Hotel Department don't go for cheap or free stay its a scam The Hotel owner not give us room he is demands for more money then i cancelled my booking i have no refund issued by OYO AND zero customer support i lost my 399rs... My booking id is OBSY3470 on 02/07/2022
Hotel name - 90686 DREAM RESIDENCY
Shiv Vihar sector28 Rohini .
I want my money refund...the Oyo customer care cut or hold my call every time.

The said that they will initaite the refund but the money never came to me. The call to customer care never goes throuh. They just keep cutting my calls.

I booked a oyo room via phone call[protected] he told me that there's a hotel named OYO 8678 Golden Nest in versova, near jankidevi public school. he asked me to pay minimum price of 120₹ to confirm booking and i rest i have to pay at hotel. i paid the amount then he told me that he's going to disconnect the call and call me again. i said ok. then i got a email of OYO that my booking is confirmed but when i checked the address i saw its not in versova its in chakala. i cancelled my booking and OYO didn't refunded me money. because they had condition that they will refund only if we cancel before 9 o clock. i called OYO customer care they refused to refund.

I booked oyo on 22 july for 1076 rs at 331 oyo townhouse. I made prepaid payment in oyo app. The hotel asked for extra charges so i cancelled the booking and contacted customer care for oyo. They said i will recieve refund within 24 hours. Then i contacted again at night they said i will receive refund in 10 minutes . They just lie to our damn face . Worst service provided by oyo. My booking id is EXK91519. I have still not got refund of my 1076 rs.

Oyo play and win claims that you get rs. 2000 Amazon voucher if you stand in the first position in the leaderboard of play and win. So I played and stood first from 16th June to 4th July. But they didn't gave me the 2000 rupees Amazon voucher till date. I feel cheated by them

Ticket ID: [protected]
Booking ID: TI0S4021
Check-in (dd-mm-yyyy): $ 29/06/2022
Check-out (dd-mm-yyyy): $02/07/2022
OYO ID: ${oyoId}
Booking Creation Source: Android App
Booking Status: checked out
Property Name:
Collection O 64511 Prime Residency
Property Code:BBS635
Was the request raised within 48hrs (Yes/No): yes
Cancellation or modification date on which it was requested:02/07/2022
Payment Mode: online
Amt. to be refunded: 1553

I had booked a room via oyo app and the owner declined us room after which oyo initiated a refund and sent me a mail tol but i havent got it after the time given by them and consumer care just keeps avoiding the calls and disconnecting the call

I have extra charged by the hotel in cash for a prepaid booking and also harassed and threatened by the hotel staff for this.