Patanjali Ayurved Complaints & Reviews

Me and family have used Dant Kanti Advance for couple of days. It's generating mouth cut. Each of my family facing this problem.

Earlier we have been using Normal Dant Kanti for more than couple of years and have never faced any issues.

Please organise replacement of both packages by the normal Dant Kanti.

Regards
S P Singh
[protected]
House No 203, First Floor,
Sector-15, Faridabad, Haryana-121007

I had ordered 3 liquid detergents through pay TM .I received Some expired medicine bottles instead.Helpline, customer care responses are useless.The mail responses are clueless.I just want someone responsible take up my issue, talk to me and solve the issue.

I have paid an amount of 512 for an order via UPI payment option. But in order details the order showing as cancelled. Contacted customer care but got no solution. I have also sent my bank account transaction details to them . But got no solution yet.

Registered email id : sarkar.[protected]@gmail.com

The details of emails and correspondence is hereby given below:
OM,
Kindly advice on non responsive and indefinite delay in resolving issues. Have been informing your ecommerce, samridhi and even have had telephonic discussions with your representatives on helplines and your chat forums.
There are still two categories o[censored]nresolved issues : a) Rat eaten goods received and no replacement nor refund arranged till date ( email copies enclosed)
b) Swadeshi Samridhi Card not reloaded even after amount deducted from bank account ( 20 Nov by SBI Debit Card
ref OTHPG[protected] PATANJALIAYURVED LIMI Delhi Rs 502.36 )
27 Nov by SBI Debit card ref OTHPG[protected] Rs 200.94 )

[Enter Post Title Here]

Dear All,
It's almost 11 months and it is still unresolved.
Kindly advice.
Regards
Sent from Yahoo Mail on Android

Hide original message
On Tue, Jul 28, 2020 at 5:15 PM, ecommerce ecommerce
wrote:

|| OM ||

Thanks & Regards:-

E-Commerce Department.
Patanjali Ayurved Limited.
Website:www.patanjaliayurved.net


Dear Customer,
We would like to thank you for making the purchase of Ayurved products of Patanjali Ayurved, from www.patanjaliayurved.net
Thank you for placing your order No. – [protected].Your order is processed and will be shipped soon.
You will receive an email stating that your order has been dispatched with tracking details.
This will contain your order ID number and the shipping method.

From: Arabindo Ratho
Sent: Tue, 21 Jul 2020 14:25:23
To: Ecommerce
Subject: New Grievance along with Resening 2nd Reminder Damaged rodent eaten package received
ATTENTION: This email is sent by an external sender. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear Patanjali,
With reference to above order, unfortunately it's been ages since the matter was brought to your notice, nothing has happened on the ground yet.

Further, the second order no. [protected] of 10 07 2020 has not been delivered .
Kindly advise what you suggest should be done at my end .

Regards
Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "ecommerce"
To: "'Arabindo Ratho'"
Cc:
Sent: Fri, 13 Dec 2019 at 12:22 pm
Subject: RE: Resening 1st Reminder Damaged rodent eaten package received


!! ॐ !!

Dear Customer,

Thank you for giving us an opportunity to serve you.

In reference to the concern stated by you, we apologize for the inconvenience caused to you.

We would like to inform you that we are refunding the amount of the damaged product.

MADHURAM SUGAR (JAGGERY POWDER) 54 2 Rs.108
Depending on the payment gateway it may take 5 to 8 business days and this amount will be returned to your payment method.

Always happy to serve you.

Thanks & Regards:-
E-Commerce Department.
Patanjali Ayurved Limited.
website:www.patanjaliayurved.net

From: Arabindo Ratho [mailto:[protected]@yahoo.com]
Sent: Friday, 13 December, 2019 10:57 AM
To: [protected]@patanjaliayurved.org
Subject: Fw: Resening 1st Reminder Damaged rodent eaten package received

Namasakaram,
Its been more than a month now, since we finalised and closed this deal. Kindly inform what you intend doing. If you are unable to fulfill this order, kindly convey.
The order has been pending delivery till date.
Regards

----- Forwarded message -----
From: Arabindo Ratho
To: [protected]@patanjaliayurved.org
Sent: Friday, 8 November, 2019, 12:41:10 pm IST
Subject: RE: Resening 1st Reminder Damaged rodent eaten package received

Namaskaaram,
As discussed, the New order no. is
[protected] dtd 8Nov for 2 packets of Madhuram.
Regards
Sent from Yahoo Mail on Android

On Fri, 8 Nov 2019 at 11:23 AM, ecommerce
wrote:


!! ॐ !!

Dear Customer,

We are sorry for the trouble caused to you.
As per telephonic conversation with you.
Give confirmation about placing a new order through call or ticket and send the email on [protected]@patanjaliatyrved.org

Thank you very much for your kind cooperation.

Thanks & Regards:-
E-Commerce Department.
Patanjali Ayurved Limited.
website:www.patanjaliayurved.net

From: Arabindo Ratho [mailto:[protected]@yahoo.com]
Sent: Thursday, 7 November, 2019 11:41 AM
To: [protected]@patanjaliayurved.org
Subject: Resening 1st Reminder Damaged rodent eaten package received


Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Arabindo Ratho"
To: "[protected]@patanjaliayurved.org"
Cc:
Sent: Wed, 6 Nov 2019 at 12:27 PM
Subject: 1st Reminder Damaged rodent eaten package received
Yet to hear from you on the following. Please do revert on the follow up action initiated at your end.
Regards.
Sent from Yahoo Mail on Android

----- Forwarded message -----
From: "Arabindo Ratho"
To: "[protected]@patanjaliayurved.org"
Cc:
Sent: Tue, 22 Oct 2019 at 8:54 PM
Subject: Damaged/ rodent eaten package received
Please find the details of the order as given below.
Order no [protected]

The above order was received on date, in damaged condition. Kindly make necessary alternative arrangements to resend the same.

Please find attached pictures of the package and invoice copies.

Looking forward to your kind cooperation and early action.
Regards

Ghee is smelling like contaminated with coconut oil

Dear Sir

I booked an order no. 225055 on 10.08.2020 and amount has been debited from my account but order has not been shown in my order option in orderme mobile application. Detail of the transaction is as under mentioned –
Transaction Date – 10.08.2020
Transaction Amount – 1000/-
Transaction ID – S80850547
Transaction Description – UPI/[protected]/17:05:06/UPI/razor.[protected]@sbi/Payvi

I lodged a complaint at my bank (Bank of Baroda) through online mode and complain number is ADCO[protected]. Bank replied as “Dear Sir/ Madam, Sorry for the inconvenience! As per your request, we have checked the disputed transaction and would like to inform you that transaction is successful from bank side. But as per your request, Our bank has raised the issue with the acquiring/ merchant bank by raising the chargeback on them; but Acquirer/Merchant bank SBI has rejected our Chargeback on 13.08.2020 with reason - “SERVICES /GOODS PROVIDED”. As amount is successfully remitted from bank side to the acquiring/ merchant bank and they have also confirmed about receiving the same, so we request you to please take up the matter with respective merchant.”

Then I sent the mail to the merchant and registered my complaint through ticket ID XPHA-364655 and CPWO-262995 which are registered on 20.08.2020. I sent mail regarding this issue and the merchant again registered my complaint through ticket ID PQIC-040307 dated 27.08.2020. Further merchants replied to me on 01.09.2020 that this amount will be refunded within 7-8 business days but they have not been sent the item as booked by me and neither refunded the amount. I again sent a mail to the merchant on 01.10.2020 and the merchant registered my complaint through ticket ID OM[protected]. I sent mail regarding this issue and the merchant again registered my complaint through ticket ID OM[protected]. Further merchants replied to me on 14.10.2020 that the refund process has been initiated from our end on[protected] with the reference id rfnd_FnxNdDqgxp9ASb . It will take 7 to 8 working days to reflect the amount in your source account but the amount has not been refunded to my account. I again sent a mail to the merchant on 02.11.2020 and merchant registered my complaint through ticket ID OM[protected]. Further you forward my complaint to concern department on 07.11.2020 through complain id 201001_8859 as per your representative.

Please look into the matter and refund my money in my respective account.

Saurabh Agarwal
Mobile Number: [protected]
Mail id: saur.[protected]@gmail.com

There is an order placed long back on 19th Sep'2020 from Patanjali order me app. The order number is 291997. After waiting for 15 days, still, the order was NOT delivered even though the order status was updated as it picked up on 23rd Sep with delivery partner details. I even messaged on their WhatsApp number with all the details, but that also didn't help as got automated responses to register the query on http://order-me.in. There also I registered the complaint but of no use. Then I called customer care and came to know that my order was not picked. So, seems when the buyer calls then only these guys will try to dispatch. Till 20days of ordering online, I called 3-4 times and every time I am told that I have raised the request and the items will be delivered shortly. On 12th Oct'2020 when I tried reaching their customer care, every time the automated response of putting the call in the queue was coming and after reaching to caller number 1, it is being told to send the query to "[protected]@orderme.co.in". This happed 3 times that day wasting a lot of time and call charges also. So, then I mailed them as when will my items will be delivered? and I got a useless response to use the same mail as a reply which I received as the order confirmation. Finally, I got my delivery on 23rd Oct'2020. Attached is the image of what I got with the video. Out of 18 items, I got only 3 items. It’s even clear from the invoice that the total items ordered weight will be more than 3Kgs but the items that they sent was of 1.460Kg. It's really disgusting that after a lot of follow-ups, finally, the items received were only the sake of formality that the consumer gets silent for some weeks. They neither cancel the order nor refund the money and try to digest the money. Please help me to get me either the refund of the remaining amount for which they didn't send the products with interest as they provided a lot of mental stress. Later I even found a lot of complaints against them on a lot of social media and other online platforms. So they must be severely punished. Attachment: 1) Order Invoice 2) Image of 3 Items received 3) Image of the ordered items' weight.

Please help me with contact details(email id, contact number) of
1. Acharya Balkrishna Ji
2. Swami Ramdev Ji

As i need to connect to them to get resolution.

From last 1 year the expired products are not returned.

Also the ticket -GRC/[protected] was closed 5 months back without resolution.
SENIOR MANAGEMENT- Mr Rakesh Sharma, Mr Sanjeev Khanna also not replying after more than 30 mails sent to there official email id

I was odered some items middle of the Aug 20202 by order me App order No236442and recieved after one month delay less one item that 5 litr mustard oil Rs 595, but till date didn't refund that amount.I was complaining frequently minimum 10th time and always said me we refund ur amount in priority basis but that have no any procesa.
You broken the faith of humanity how can believe ur organisation.

I am Thangadurai P ordered (on 17th Oct.2020) some items with Patanjali on their website and paid through net banking. I have ordered 9 items and one day I received a pack carton box through Bluedart courier. On opening I found four of the items I ordered were missing. Immediately wrote to Patanjali on 24th Oct.2020 and they acknowleged through a ticket No. Re: Patanjali order query Ticket Id :- [#OM[protected]] After that I wrote several emails of no use. They reply that my querry is looked on into a priority basis.
Dear Thangadurai,

Greetings from Patanjali!!

We are pleased to inform you that your order [protected] has shipped the following items to you and this completes your order [protected].
Product Name Price QTY Amount
AMLA-ALOEVERA WITH WHEATGRASS JUICE 100 1 Rs. 100
ASHVAGANDHARIST 94 1 Rs. 94
BEL MURABBA 155 1 Rs. 155
DHANSHREE BASMATI RICE 118 1 Rs. 118
DIVYA PEYA 55 1 Rs. 55
PATANJALI BANDHANI HING 20 1 Rs. 20
ROASTED DIET-FLAXSEED CHILI LIME 150GM 60 1 Rs. 60
ROASTED DIET-QUINOA-MASALA FLAV 80 GM 65 1 Rs. 65
TRIPHALA GUGGUL 33 1 Rs. 33
Total 9 Rs. 700
Extra Charges Rs. 0
Total Rs. 700

Your Shipment was sent through : BLUE DART COURIER
Shipment Tracking id : [protected]
You may track your Shipment by visiting the https://www.bluedart.com of our courier partner
Please note that tracking ID may take up to 24 hours to be activated
The Shipping was sent to:

Thangadurai P,

The last but four items are missing.

So far No reply from them or action taken. I asked for sending the left over items or refund the value of those items amounting to Rs.200 back to my bank account. No action or response from them. I am very sorry to have ordered with a rogue dealer. This was the first time I ordered with them and shall be the last. I won’t order with Patanjali any more and ask people not to go with the inferior rogue site. I request the Consumer Complaints to take necessary action against the Patanjali for their fraudulent business practice of cheating the customers.

Hi Team,
I had ordered Coronil kit for 3 packets via Order No 274901 on dated 5-Sep-2020 (via order me app) of Rs. 1635. The courier person never contacted me and cancelled my order by themselves. After that, i spoke to Patanjali Customer Care for almost 5-6 times and also emailed them and did follow up for 5 times via Ticket Id :- [#OM[protected]] - pls refer attached screenshot.
Everytime customer care people make fake commitments to me to make my refund within 7-8 days, but its 2 months past now, i didn't get my refund. My hard earned money is stuck. Pls help!!!

On 9th May, 2020, I placed an order on Patanjali Ayurveda app, however cancelled it after few days because of delay from their side. It is going to be 6 months since then, however they did not refund the money yet. I called customer care many times and every time they are telling me that their backend team is working on the request. Means they are just doing time pass. I shred every details with them but there is no resolution yet.

Even after complaining for more than 30 times through email and calling more than 50 months I did not receive the refund against non delivery of product. I have sent order id (36307) details my bank statement and every doc.s asked by me.
AJIT KUMAR
ORDERME APP
ORDER ID 36307

I lost my smart card made by Patanjali mega store, kotra road, raigarh but someone is using it and every month i getting the recharge of card and purchasing. I have come to know that Patanjali mega store, kotra road, raigarh itself is using his card. I do not have card no.Kindly block this card as i am not using it.

Regards
Satish Kumar
[protected]
Raigarh
C.G.

I have not received the complete order and I have raised complaint lot of time and still I have not received my refund.

Order tracking ID is[protected] and order is [protected].order status is showing it has delivered but I didn't not get any shipment till now.please look into in this matter and take immediate action against it.

My prepaid order no is [protected] & dated 13/08/2020.My order has been cancelled at your end but my amount is not refund then many times complaint in your portal but It is not response at your end.So my humble request to you please refund my money.
Regards

I have placed an order from nehru place patangali store for covid kit. I want a refund as soon as possible. Order number is 4277

Iam a regular customer of Patanjali and their products are also quite good but i found a very bad thing about their one product. I bought a Patanjali rice bran oil 5 liter pack on which 1 liter packet is free. The price of 1 liter of rice bran oil is 130 rupees. So according to that the price of 5 liter of can should be around 650. But price on the can is 775 which is the price for 6liter of oil but product is only 5 liter and 1 liter is free with can So how they charge for 6 liters
I hope you understand take a legal action against it and also make my money back.
Thank you.

Dear Team,

I have purchased Patanjali Chyawanprash of 1KG packing two times. But in both cases the quality of product was not good. There is too much sugar in Chyawanprash and rest ayurvedic material is very less. There is 80 percent sugar and only 20 percent is ayurvedic medicine. Last year when I purchased this product then the quality was good. But this year the quality is very poor or you can say worst. So please look into this as we are expecting a better quality from brand like Patanjali.
As a competitor Dabur is providing very good quality in Chyawanprash. After wasting money on two boxes now I have also purchased Dabur Chyawanprash.