Reliance Communications Complaints & Reviews

We have converted our Aircel no in Reliance Postpaid. Postpaid is successfully but this is workable for 5-6 days but after few days this is not working. When we call to your company then they told us that our document is not submitted properly. Our company has submitted document properly but your company executive is not submitted our documents in your head office. Your executive says that I have already submitted your documents in the head office. But that no is not working. Your executive is confusing and he is not attending our call and not come in our office. So we can take any legal action against Reliance Telecom Services.

We have a proof that your executive is not come in our office.

I got a call from An agent named, Binod and Seema, calling from Reliance communications, to get me anew good number. They send their agent, took my documents and charge 300 rs..with a slip, address was A-17, ground floor, 60 foota road, pul pehladpur. Till now it is not activated and when i call them they do not receuve my call, and once in a while, agent named Alas Seema receicves call and says, till tommorow 7 your no will be activated..They are completlt fake..please take strict actions against them..

Respected Sir,
I have rupees 159 balance in my mobile no. [protected] on 1 Dec 2016.
I checked my balance on 6 Dec 16 at 12 AM then balance was Rupees 63.76.
I again check my mobile balance on same day 6 Dec at 2.50 PM then balance happened Rupees 33.76.

Rupees 60 Deducted between 1 Dec 16 to 6 Dec 16 at 11 AM.
and Repees 30 deducted between 12 To 3 PM on 6 Dec 16.

Total Rupees 90 (60+30) Deducted from my mobile balance by mistake of company.

So please see attached picture of balance and Refund my mobile balance 90 Rupees.

Hi,

Rupak Kishor & my reliance no. is +91-[protected]. I am not using any vas facility service and not near future. But as per balance notification my account balance deducted Rs. 40. And this is not once, this is done regularly. Which is frustrating. Repay back my balance, because this is not for once that has happened.

Please reply as soon as possible.

Regards
Rupak Kishor

Since I haven't receieved any response to my porevious complaint from Reliance, I'am submitting a new complaint, please see all the details below as mentioned in my previous complaint. I am still receiving threatening calls and text messages from Reliance. Can anyone please help me in this case?

Hi Sir/Madam,

My name is Mayur S. Bhoj
My Netconnect Id: [protected]

I am also victim of reliance data card. (False promise on 4G plans plan change without intimation / sending excess bill amount / no response on service complaints / reliance threatening by messages)

GREATEST WORRY! Reliance Customer Care ([protected]@relianceada.co, [protected]@relianceada.com and reli.zen.[protected]@gmail.com) and Reliance Appellate Authority are not even acknowledging the complaints sent via EMAIL? Why? To avoid litigation?

Before upgrading to 4g we were told that the plan will remain same, there will be no change in current data plan rentals & benefits. Please see attached image for proof, I also have e-mail confirming that there will be no change in plan. Still reliance have changed the plan without informing me and sent incorrect bill (this is the reason I have decided to terminate reliance connection). If a customer is using postpaid plan he has right to take permission or information of any plan changes. No Call, SMS or Alert was sent. As a result like many postpaid users I have received bill in the range of 2500 as my UNLIMITED plan ([protected]@599) was changed to LIMITED plan without informing. Not only this, my services have been stopped until I pay the bill.

Also, connection which stopped working when reliance was upgrading to 4g. For 2 months I suffered and paid my bills even when I couldn't use net. I had to go for alternate connection as a backup. After calling consumer care repeatedly (avg call hold time 20 min each time)

Now am getting mail of going to Lok Aadalat and Pre-Litigation No LK/OCT16/Z8OCT105008... This is HARASSMENT and causing me so much of inconvenience, because of this my personal life is getting affected and this behaviour does not suit the dignity and stature of Reliance.

Please can someone look into this matter and take strict action against Reliance as there are thousands of consumer complaints registered against reliance.

Regards,

Mayur Bhoj

This refers to our GSM No.[protected] (Old No.[protected]).
1)We refer to your email dated 14/11/2016 saying that the services of our number are terminated.
2)Also we have attached Reliance Customer Care Email dated 28/11/2016 acknowledging receipt of our payment of Rs.234/-.
3)Now we have received a bill for Rs.867.05 attached herewith.
Please note that at the time of disconnection, we were told by Reliance Communications Ltd. there is an outstanding of Rs.233.45. To this effect we request you to kindly refer your email dated 14/11/2016 which is attached herewith.
The said outstanding has been paid by us and has been duly acknowledged by you vide your email dated 28/11/2016.
When the number is terminated already and all the dues are cleared, why you are sending us a fresh bill.

I am using reliace 4g postpaid sim card from few days and I am not seeing proper network in Cognizant office located at F3 building, Manyatha tech park, Rachenahalli, Hebbal Outer ring road, Bangalore - 45. I sent a mail on 22nd Nov 2016 regarding this worst network service. and as per the last email I have got on 28th Nov 2016, the issue will be resolved before 6:35 PM on November 30, 2016. But till now its not resolved and no further update on my complaint. Worst network service and worst customer care.

Dear sir/madam,

Myself s. T. Akhtar using this ported airtel to reliance postpaid [protected] number from last one year.in the november month, bill generated of rs. 389. I was interested from postpaid to prepaid. So i visited r3 multiservices rourke la odis ha. They told me last month 389 rs bills and 91 rs of this month are due. Kindly paid it and submit your document within 3 hours this sim will convert from postpaid to prepaid.

I told them this bill amount is already deducted from my credit card. But they said sorry sir we don't receive any amount. Then i paid 480 rs to r3 multiservices for reliance communication near railway station, rourkela, odisha on 2nd dec. 2016.

Again 389 rs deducted the amount of my credit card and credited to reliance postpaid number [protected] on 5th dec. 2016. I am sending the all necessary evidence of double bill payment of rs 389. Details of again payment through credit card are below.

Please note that the following new bill has been processed by hdfc bank smartpay:

Biller name: reliance communications ltd
Mobile no (Rim no) with std code: [protected]
Billing account number:[protected]
Due date: 10th december 2016
Bill amount (Rs ps): 389.00
Pay amount (Rs ps): 389.00
Pay date: 3rd december 2016
Transaction id: txhc34100775

I also visit the reliance store then i checked the billing account information of postpaid there its showing double amount of rs 389 credited. I also sending the snapshot of the account information of the post paid account information.

Now i have requested you kindly refund the 389 rs in my credit card account or recharged the 389 rs.in my prepaid mobile number [protected]. I contacted on this number [protected] and they said to me kindly mail us the acknowledgement then we can initiate the refund process. Kindly take it seriously and refund the rs 389 as soon as possible.

Thanks

Warms regard,
S. T. Akhtar
Mobile number [protected]
Email id - [protected]@gmail.com

Enclosures:-
1) paid all dues on 2nd dec. 2016 in reliance store.
2) payment acknowledgement of rs 480 on 2nd dec. 2016 on my email.
3) hdfc credit card payment acknowledgement.
4) hdfc credit card statement of 389 rs deduction.
5) credit card bill statement pic.
6) payment acknowledgement of rs 389 on 5th dec. 2016 on my email.
7) hdfc reliance rs 389 paid mobile message snapshot.
8) reliance paid bill acknowledgement mobile msg
9) post bill showing amount credit in [protected] postpaid account information.

I didn't subscribed any services on my reliance prepaid sim still they deduct 5 rupees and sometimes 1.5 rupees. I don't know what's wrong with reliance sim. Are they so poor that they are doing illegal things, shame on their. My number is+[protected] northeast circle india. Can anyone have idea that how to get rid of these illegal deductions. I don't believe in this company but i wants to retain this number.

Hello,

My name is sarang chitnis. I was using reliance netconnect plus previously. I did the process of terminating (Closing) my netconnect+ number very long back. The process was carried out at the reliance outlet at bibwewadi - kondhwa road, pune, maharashtra.

Even though till date i am being charged for the bill of rs. 1265/- every month. As previously the bill payment was set as auto pay from my bank account, i could not come to know about this. Today, when i checked my monthly statements, i came to know about this.

This is ridiculous. You can check that the usage of my data card is zero all these days.

I request you to check your records and make necessary corrections in the same. Also, request you to refund the extra amount that was being charged to me for so many months. The details of my netconnect+ are -

Reliance number - [protected]
Relationship number[protected].

Please do the needful asap.

Thank you.​

Warm regards,
Sarang s chitnis
Mob - +91 [protected]
​[protected]@gmail.com​

Dear sir,
I have use reliance postpaid contation for last 4 month, my mobile no [protected] & paln rs. 397.
But recently i have not use this plan i have many call to customer care & zonal manager but his are not response to me and i'm not seticfiy his company service,
Last 20 day's i visit reliance store but store are last 25 day's close,
My bill amount are 20 day plus rate,
I hope you slove this problm, i attecht image to call a customer care & zonal manager.
Thanks,

Hi,
I have [protected] postpaid number since last 5 years with reliance. This number is used by my wife. She is in roaming without me and outgoing has been stopped without any reason. I have even paid the last month bill on 1 dec. When talked to customer care, they are asking to visit reliance store. I asked why? For which they had no answer. I also have idea number while i never had such issue with them. Its very frustrating that a lady is roaming and its outgoing has been barred. She is not able to communicate with the family. Please unblock the number at earliest and in case any query, call me on alternate number [protected].

Reliance cheated me on the name of Reliance security by Business Associate of 1000. Afetr complaining again again business associate adjust my 700 rupees few months back but I follow him for 300 adjustment due to which my bill paying date exceed.

Reliance send me extra bill amount again even after promising me for not sending me extra amount and security amount of 300 will be adjusted soon.

Today Reliance stop my outgoing calls which is really very bad experience for me with Reliance. I requested please resume my services and call your Business associate Mr. Surya Prakash ([protected]) from Rohini, Delhi and asked him to my my 300 due.

Regards
Amit Kumar Sharma
[protected]
[protected]@gmail.com

I am balaram (Mobile no.[protected])
I am postpaid customer since 18 months
Broad band connected without my permission
I donot know this
I never use even single second
My outgoing calls stopped due to bill payment

Dear sir/madam,
I write in connection with the above prepaid account.

On 30/11/2016 i recharged my account of rs. 1000 successfully and received talk time of rs. 1100, and i have been wrongly charged the sum of rs. 1028.48 as gprs usage on 01/12/2016.

When i spoke to your customer care executive on 02/12/2016, this have been told t me that i started using gprd at 1907 hrs on 01/12/2016 and later to check full details it was communicated to me that i have been charged wrongly and surplus amount of rs. 1028.48. A complaint was booked with service request no. [protected] and was assured that i‘ll get back this amount within 24 hrs in my account.

Next day on 03/12/2016 i received a message that everything charged per data used only, i call back and again your executive checked and confirmed me that amount charge of rs. 1028.48 was surplus and he registered a complaint again with the same assurance. And this time complaint registered with a new service request no. [protected].

Sunday on 04/12/2016, i received 4 message that my complaint will be resolved on top priority and today on 05/12/2016 i really got disappointed when i messaged received stating “”data usage was more than available data hence correctly charged”.
I called back on 198 today and spoke to your senior executive mr. Virendra and was very displeased with his response. As he was not able to even tell me the data used on 1/12/2016 in which time duration.

I could not understand when two of your executive checked and already confirmed two times that amount of rs. 1028.48 deducted was surplus and wrongly how come after 3 days it was corrected automatically. Mr. Virendra was helpless to take my complaint further and i had no choice to write a long complaint through this email.

To resolve the problem, i would appreciate your intervention. Please investigate this matter and correct the deduction error as soon as possible. I will wait 72 hrs before seeking third-party assistance. Please contact me at my email or by phone.

Sincerely,
Vikram jaish
Mobile: [protected]
Email: [protected]@gmail.com, vikram. [protected]@relianceada.com

I went to reliance digital to purchase joi hotspot i got it and paid for it
They told me to show the bill and get the sim tomorrow a the stock is finished
I came in the evening and asked for the sim then they told to give in the morning as we donot provide the sim in the evening after 6 pm

Note 1 they donot told me the timing rather they told to come tommrow

Then i came in the morning next day with the bill again the same representative told me to brng the device as well

Note 2 they told me bring the bill only previously second day they asked the device also they did not said this earlier

Third day i went with the bill and device and also the id proof thenhe denied saying the adress proof s not good

Note 3 the representative was nt clearing me what to do to get the sim and get activated the device whether i told i am in urgent use of internet so i am purchasing this device.

Next i cam in the evening with all the requirement then the sales man refused to give the form saying i will only fill the form and was taing 1 hour to fill the form not bothering about the queue.

When i reported this to the other salesman then suggested me to give a kick the the counter and told this is the way the work is done and you ca get your sim his name is akhilesh yadav

One sales man told if i will not com to job for one month i will get paid i donot worry about you

Is this way to talk to the customers

I was in a urgent use
If i would know i will get the sim so late then i would have not purchase this
I think your salesman are notsupporting customers and only focus o selling the products to get the salary.

Thank you please contact me as soon as possible
I am in trouble.

I have recharged my number [protected] with rs.64. Before recharging to the mention number i dial *129# for my plans and i had been offered 1gb data on recharge of 64. On 4 november i call on customer care to inquire about my plan as i have only 21 mb left. They say that offer is discontinued from 1 december. But i told them i got offered from your side they didn't give satisfactory answer and only repeating that you shouldn't get that plan.

I don't want my problem to be resolved. B'coz i'm not the only one trapped into their traps. There are 1000's of them. They fools customer's with terms & conditions. They sales there products stating all free, but once sufficient customers brought then they simply change everything and without customers knowledge they charged our hard earned money. If we ask anything they show terms & conditions which is stating they can change anything at anytime. Lol...in my case i didn't go for there free product. But still they tricked me in postpaid connection. All i asked is give good product and get reasonable prices. That's it. But what they did is forced/tricked me to get [censored] product and then asking me a huge prize. They do business in such a standard and with both party support this reliance owners get very rich in such a way. Even in my dreams i'll never buy there products. Poor indians..

My self Shreyash & my reliance no. Is [protected]. I am not using any vas facility service . But as per balance notification my account balance deducted rs21 on December 3 . If you don't add my balance back, i complain to the consumer forum, because i have been facing that type of problem many times.

Generally sms received "you have been successfully subscribed to intelgamesub21 service for 2 days. To un-subscribe sms unsub 4043 to 155223 (Toll free). Amount charged for subscription rs. 21". Dated 03/13/2016, "

Date: August 2016
Description:
Reliance has utter disregard for a client's problems. Instead of solving a customer's problem, they threaten a customer and send legal notices to a customer.
Reliance scrapped 3G connections in August 2016. They recommmended customers to buy 4G data card as they were upgrading. I ordered an 4G data card through Reliance communication. Even after following-up for 2 months, I never received teh data card. Reliance bills me for the month of August 2016 (INR 656) during which Reliance stopped 3G connection across India. I have been receiving calls from Reliance customer care on one end and Reliance legal team on other end. Reliance customer care assures me that the billed amount for August (INR 656) is wrongly billed as Reliance scrapped 3G services from August. They acknowledge that Reliance had made a mistake by billing me INR 656 (August amount) wrongly. I was fed up of poor response from Reliance. Reliance cannot hold me accountable for Reliance scrapping 3G connection and Reliance not able to deliver the new 4G device. After getting fed up with Reliance's poor service levels, I had no other option but to scrap Reliance connection.
I WOULD ONCE AGAIN RE-EMPHASIZE THE POINT THAT THE OUTSTANDING AMOUNT FOR THE MONTH OF AUGUST (INR 656) IS WRONGLY BILLED BY RELIANCE. THE AMOUNT IS NOT VALID AS RELIANCE STOPPED 3G CONNECTIONS ACROSS INDIA FROM AUGUST AND RELIANCE COULD NOT DELIVER THE 4G DEVICE ORDERED BY ME BASED ON RELIANCE'S RECOMMENDATION.