Samsung India Complaints & Reviews

I Ordered a product from Samsung shop on 18th September which was expected to be delivered on 23rd Sept. So, on 21st when I tracked, I found out the product wasn't shipped yet, I there itself contacted customer care they told me we're raising a ticket on this concern and the respected team will get in contact within 48hrs through mail. From here, I kept talking to them every day twice on this concern but every time they only say- the concerned team will get in contact, wait for 24hrs/48hrs.
Today is 24th I talked today also, they said- wait for another 24hrs. I'm Seriously not seeing any hopes, still the tracking says only confirmed.

order id -[protected]

Oct 27, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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I've had my Samsung Galaxy M31s for 24 months. My phone has recently begun to freeze and then restart. This occurs so frequently that I can no longer use my phone properly. I checked some Samsung community forums and found the same problem posted by many other people there, and Samsung has yet to issue a statement on how they intend to resolve this issue. Because so many of their users are experiencing the same problem, they should investigate the matter.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Sep 26, 2022

Updated by Natansh_20 [protected]@gmail.com

Sep 29, 2022

Updated by Natansh_20 It's been 3 days and I still haven't got a follow up mail from Samsung

Oct 04, 2022

Updated by Natansh_20 It's been 8 days and I haven't heard anything from y'all.
Do you even take your customers seriously?

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Address: Kukshi

I financed my phone from store and they charged me extra charges of file charges, insurance charges, and many more.
They took more than 2000 extra from me.
Please help me.
Rohit Norke
[protected]
[protected]@gmail.com...

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Address: Pune, Maharashtra

This is regarding s20 plus samsung. The device is getting green lines and the issue is on all phone due to the update samsung has given on the phones.
The response on mail and other sources is not satisfied. Let me be clear…….its your fault samsung…..accept it and fix it……

Samsung India customer support has been notified about the posted complaint.

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I had recently purchased a TV from Samsung. The TV was faulty within the first week. The service engineer doesn't respond properly.

Oct 28, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Address: India

I recently ordered a Samsung galaxy A73 5g from samsung's official website. Now after receiving it (received it on 17th September) when I tried out it's camera and speakers, I found them to be not good at all. I previously have used Samsung M31s which costs less than half the price of A73 but still have got far better camera.

Now I have requested Samsung India to accept the return of the device and refund my amount but they are saying they have delivered the correct product. Yes you have delivered the correct phone i.e. A73 but the specifications are not justified.

I had a bad experience from last month via Samsung website whilst purchasing ZFold3 5g but I still went for buying a Samsung phone and now I highly regret this. I was even thinking to buy a Samsung S8+ tablet. But now it seems like I have successfully wasted my almost 40k rupees in buying A73.

I highly request whosoever is concerned to check my Device and initiate the return and refund process. Please stop using customers. No one gets money for free.

If I am buying a phone worth 40k please give me satisfactory services rather than same repetitive services.

P.S. I wanted to attach photographs taken from A73 vs M31s (file format is .heiv for M31s). You can clearly see the difference when you try to zoom in. But they are too big to upload here (13-14 mb)

ISSUE : BAD CAMERA AND SOUND QUALITY

RESOLUTION I WANT : REFUND

DATE OF RECEIVING PRODUCT DELIVERY: 17TH SEPTEMBER

Samsung please please resolve this issue.

Samsung India customer support has been notified about the posted complaint.

Sep 22, 2022

Updated by AnshulPareek Invoice Number: Z9NJI0063136
Order No.: [protected]
Customer Code:4775385
Shipped To: Anshul Pareek

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Oct 22, 2022

Updated by AnshulPareek To all those who are reading this, I would like to tell that Please Please only buy Samsung product if you don't have any other options in your budget otherwise the kind of CUSTOMER service you will get is terrible.
Regarding my complaints made here I have received call from Samsung team on 30th September and they said that someone from the sales team will CONTACT me the next day but I did not receive any calls for almost 15 days. Then I received a call and he assured me to HELP me out but after 2 days he called back and said this is against our policy we can't HELP you out with it.
Now you tell if there is an issue with the product that they delivered to me and the service centre guys are not ready to evaluate the device, who is responsible? the CUSTOMER? or the company?
We all know how service centre guys treat CUSTOMERs they only agrees to an issue when it's really big otherwise they just neglect it.
The kind of service Samsung is giving is equivalent to ###, I have had bad experiences with other brands as well but they make sure to resolve the issue.
I request Samsung to provide me resolution instead of closing my case. The Guy from senior execution desk just hang up on me stating that they can't HELP me out with this. How does it even justify? Samsung I want a full refund for this phone.
AND THE TRUTH IS A73 ADVERTISEMENT IS FAKE, FAKE SPECS GIVEN, CAMERA QUALITY IS NOWHERE CLOSE TO WHAT IS SHOWN ON WEBSITE. YOU CAN GET FAR BETTER CAMERA QUALITY THAN A73, AND EQUIVALENT DISPLAY IN M31S TOO WHICH COSTS JUST 18-19K.

SAMSUNG PLEASE MAKE SURE TO KEEP THIS ISSUE OPEN AND RESOLVE IT ASAP.

Nov 05, 2022

Updated by AnshulPareek Samsung india is not responding anyhow to the case, you guys can't just fool users.
A 108mp camera definitely needs to be better than a 64mp that comes with m31s.
I want a full refund for this phone that you have delivered to my place and I'd like to order something else from samsung store
Thank you, i hope you'll make it happen

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Address: Old 14 New 27 Vaidhyanathan street sowcarpet chennai

Samsung Team
Chennai India

Ref Samsung Invoice No 33S[protected] on[protected]

Sub Purchase Warranty issue raised on 1-9-2022

Samsung Washing Machine 7kg
Model WA70BG4441BGTL
Serial 05A05PBT800812K

We are not happy with Samsung

Mr SHAJIN this is my 8th mail you for same issue,

We spoke with you on[protected] and[protected] regarding this issue.. you asked two days time and as you promised to solve the issue and send documents for 6 years if not will call on Monday[protected]
What you did
Past 20 days we raised this issue through CUSTOMER CARE and EMAIL and WATSUP CHAT and SERVICES CENTRE and now with YOU (Mr SHAJIN) then what for Service Support team behind useless

We brought the Samsung Washing Machine 7kg topload on[protected] from Samsung Shop App delivery on[protected] installation on[protected] Warranty covers 3 Years for all and 12 years for Motor mention on time of purchase

So Warranty covers until 2022 to 2025 as per purchase
So we paid to Samsung service center extended warranty 3 years Rs 3510
Paid warranty 2025 to 2028
But we received Extended warranty only 2027 on 1-9-2022

We purchased for 3 years warranty means 2022 to 2025 and paid warranty means 2025 to 2028

So kindly send documents for same 6 years until 2028

Kindly reply for me through email or call or watup or text but reply is must as of now I received only ticket no through mail not reply

Click attached below for your reference

Regards
Vidhya Hemanth
[protected]@gmail.com
[protected]
[protected]
Chennai India

+5 photos

Oct 27, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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I had ordered galaxy book 2 pro 360 on 1st september and it got canceled on 16th september because of shortage of stock. Yesterday I got a message that my refund has been declined why is that so?
Arihinjay Patil,
[protected],
[protected]@gmail.com

Samsung India customer support has been notified about the posted complaint.

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Website: Samsung shop

I had ordered galaxy book 2 pro 360 on 1st september and it got canceled on 16th september because of shortage of stock. Yesterday I got a message that my refund has been declined why is that so?

Samsung India customer support has been notified about the posted complaint.

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You have asked for contact details for my previous complaint. Where do i share it and how

Oct 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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Kiaan Marketing
A-29, Mohan Co-operative Industrial Estate,
Mathura Road, Badarpu
New Delhi, Delhi, 110044
IN

PAN No: AAPFK3731K
GST Registration No: 07AAPFK3731K1Z0
Order Number:[protected]

Above is the seller from whom I bought a Samsung galaxy F62 on Amazon in September 2021.

Now the phone is locked under 'Flipkart smart upgrade plan' and Flipkart's customer service is telling me that the phone will require payment of remaining 30% amount by the seller (since they likely bought this phone under that plan from Flipkart) for it to be unlocked. Which means the seller bought the phone from Flipkart at 70% the price but I've paid 100% on Amazon for the same plus the headache of having to deal with the customer services now.

I would consider it straight up fraud by this seller to sell such a phone without disclosing the details to the customer first.

This is highly unacceptable and I have had my phone locked for a week now because of it. And have been bouncing around from one customer service to another on both Flipkart and amazon and even contacted Samsung and went to a Samsung service center.

So I suggest that some action be taken against this seller as they are basically cheating the customer. And also require that my phone be unlocked immediately.

Name: Shivam Kushwaha
Contact No: [protected]
Email Address: [protected]@gmail.com

+2 photos

Oct 28, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Samsung India Customer Care's response Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung

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Address: Old 14 New 27 First Floor Vaidhyanathan Street Sowcarpet Chennai 600001

Samsung Team
Chennai India

Ref Samsung Invoice No 33S[protected] on[protected]

Sub Purchase Warranty issue raised on 1-9-2022

Samsung Washing Machine 7kg
Model WA70BG4441BGTL
Serial 05A05PBT800812K

We are not happy with Samsung

Mr SHAJIN this is my 8th mail you for same issue,

We spoke with you on[protected] and[protected] regarding this issue.. you asked two days time and as you promised to solve the issue and send documents for 6 years if not will call on Monday[protected]
What you did
Past 20 days we raised this issue through CUSTOMER CARE and EMAIL and WATSUP CHAT and SERVICES CENTRE and now with YOU (Mr SHAJIN) then what for Service Support team behind useless

We brought the Samsung Washing Machine 7kg topload on[protected] from Samsung Shop App delivery on[protected] installation on[protected] Warranty covers 3 Years for all and 12 years for Motor mention on time of purchase

So Warranty covers until 2022 to 2025 as per purchase
So we paid to Samsung service center extended warranty 3 years Rs 3510
Paid warranty 2025 to 2028
But we received Extended warranty only 2027 on 1-9-2022

We purchased for 3 years warranty means 2022 to 2025 and paid warranty means 2025 to 2028

So kindly send documents for same 6 years until 2028

Kindly reply for me through email or call or watup or text but reply is must as of now I received only ticket no through mail not reply

Click attached below for your reference

Regards
Vidhya Hemanth
[protected]@gmail.com
[protected]
[protected]
Chennai India

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+3 photos

Oct 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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Website: samsung india

Dear sir i have a issue in my samsung galaxy m31 . The issue was my phone got completely dead without anything happened to the device . And i visited to the service centre . They said that the motherboard is dead. And this problem is not only with me .There are lot of people who are facing this problem.

So i request you to look into it and get my device fixed without any cost.

Samsung India customer support has been notified about the posted complaint.

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R

rishabh511

Sep 20, 2022

My mobile number - [protected]

my email Id - [protected]@gmail.com

Reply

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Today is 20 september 2022 writing this .
i bought m30s about 1.5 years ago, sometimes it get restart automatically and i ignored though . but now when i was using an application it lagged and shut down automatically . i tried to start but it was not working, i tried a lot to switch it on but it didn't turned on . then next day i took it to the service center agents told me to replace motherboard without checking the issue .
he asked me 6800rs for new motherboard which was insane .
i am student i was managed this phone from my pocket money, i cant afford a new one, i just need resolution
i saw thousands o[censored]sers of same model of same problem
i request samsung either to replace new motherboard for free or provide best refund otherwise samsung will gona loose all trust from the users .
i suggested many people to samsung smartphones but this is bad result,
why samsung waiting for more users with same problem .
it already a thousands issues with same model,
if my issue is not resolved i will never buy and suggest samsung products to anyone espically for myself .
this is unacceptable i cant afford new phone
so either replace my motherboard for free or refund my money
please do needful,
RSVP

Oct 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

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This Complaint is in reference to Motherboard issues that F41 Phone is facing. Bought this Phone from Samsung Store directly on 18/10/2020 with invoice No. DE1MP[protected] from Savex Technologies P. Ltd., having IMEI No. [protected]. From last 2 days Phone gets auto restart and heats up on screen side. On meeting Service Center in Ahmedabad he immediately admitted that its Motherboard issue and is normal in Samsung Brand, In which Brand...

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Address: 801, Lumbini Lakeview Apartments, Raj Bhavan Road, Somajiguda

Date or Purchase: 8OCT2021

Date of Defect: 4th SEP 2022 & Again 19SEP2022

Invoice Number:1207/21/s-31068

Warranty: 5 years

Description: SCREEN TURNS black while playing many movies and serials

Resolution requested: REPLACE TV immediately as it is NOT getting resolved by change of settings and resetting TV again and again.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Sep 22, 2022

Updated by Nityanand Agrawal Samsung Engineer Technician visited yesterday, problem still not solved.

Sep 22, 2022

Updated by Nityanand Agrawal Please contact me on [protected]@gmail.com thanks.

Oct 01, 2022

Updated by Nityanand Agrawal Old Samsung TV in the house has no complaint of BLACK Screen spots while viewing the same SHOW (Sopranos, MANIFEST etc) or Movies from NETFLIX, yesterday on 30th SEP 2022, I spent ~45 minutes with NETFLIX support who after all diagnosis confirmed it is a TV hardware problem, Request SAMSUNG to replace defective TV immediately and NOT pass on the issue to AIRTEL & NETFLIX etc. SAMSUNG's service support is SO VERY SHOCKING. Pls act fast.

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N

Nityanand Agrawal

Sep 20, 2022

SAMSUNG informed yesterday that a technician will attend. No technician has visited in last 28 hours. After follow up only got an SMS as "Thank you for contacting Samsung customer care. Your reference number is [protected]. For any query, WhatsApp us on[protected] or click https://bit.ly/31QN4lI " WAITING for resolution.

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Address: No 407, Choozhekattu House, Amayida, Ambalappuzha, Alappuzha - 688561

I had raised a service request [protected] for the display issue on 3rd Sep 2022 and the executive visited house and confirmed an issue with the backlight display and they would take the TV to service center for the repair. One the local person took the TV on Sep 6th to authorized center Elegant Service center in Alleppey. Even after multiple attempts to contact the center I am not getting any proper updates and also when i check with Samsung, they say the issue is resolved. I raised an escalation request with Samsung on 17th Sep - [protected] for further action and was promised action within 24hrs however I didnt get any updates yet. I checked with Samsung executive today Sep 19th and they informed its escalated to the Service Manager with the request - [protected]. I need a speedy action on this repair.

Oct 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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Hi
I had purchased Samsung S22 Ultra mobile from Laxmi connect Panvel on 20th August 22.
At the time of purchase I had taken extended warranty for the mobile.
But instead of extended warranty dealer had processed the request for accidental & liquid damage.
I am trying to contact Samsung from last one month but nobody is interested to resolving the complaint.
Even after sending emails to CEO nobody is care to revert.
Pls help to resolve the issue.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Sep 27, 2022

Updated by ashishnarkar M-[protected]
[protected]@yahoo.co.in

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Today when I am using my samsung m31 phone suddenly it started auto freezing and restarting. I use authenticate samsung charger and no third party softwares are present in my phone.
When I checked about this online, I came to know there are thousands other samsung users who faced/facing the same issue. When visited customer care they asked me to replace the motherboard which would cost around 9 to 10 thousand. But why should we pay for it as its manufacturing defect.
It is Samsung's fault and they should repair this for free.
please reply.
My Mo. no.-[protected]

Oct 22, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

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Address: SAMSUNG INDIA ELECTRONICS PVT LTD, C/O PROCONNECT SUPPLY CHAIN SOLUTIONS LIMITED VALLIAPPA TECH PARK SNO79 80 81 AND 82 HEJJALA RAMANAGARA BANGALORE

Dear Consumer Help,

I have ordered one double door refrigerator from Samsung shop (samsung.com) app which is online. Order number #71055052. At the time of ordering product, it has cancellation & return policy which says product will be replaced at the time of delivery. And I have received the damaged product, when I asked them that I need a replacement of the same product samsung says they don't have replacement policy for damaged products. They fooled me by displaying the replacement policy in their website before ordering the product, but the time of delivered damaged product samsung said it doesn't have replacement policy. Please help me to get either replacement of same product or reasonable compensation of 30% for their delayed delivery, lied about policy and damaged product delivery.

+1 photos

Sep 26, 2022

Complaint marked as Resolved

They initiated the pickup after 22 days(very late) and initiated refund.

Samsung India customer support has been notified about the posted complaint.

Samsung India Complaints & Reviews

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Samsung India reviews & complaints page 34

Delay in delivery

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Samsung M31s keeps freezing and then auto restarts

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About extra charges

Device damage due to update but not getting free replacement

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Delivered faulty TV

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Faulty Product Received

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Washing Machine Purchase Warranty Issue

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Refund declined

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Refund declined

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M31s mobile

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Seller cheated me.

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Washing Machine Purchase Warranty Issue

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Motherboard issue of m31 from company side

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M30s motherboard issue

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Mobile F41/ Motherboard Issue

SAMSUNG 55inches LED TV 55AU8000 Black Screen

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Samsung TV repair

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Mobile extended warranty

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Samsung m31 mobile phone

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Return is not picked up from 2 weeks

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