Samsung India Complaints & Reviews

To
SAMSUNG INDIA ELECTRONICS PVT LTD.
Gurgaon Sector 43
Delhi

Subject: Notice regarding failure of Samsung to provide service and support to customer and misguiding &harassment of customer

Respected madam/ sir
Myself
Dr Nilesh Mahakal living at 203, Gajanan apartment, shrihari nagar Amravati 444603.
Registered mobile no. [protected]
Registered email. nilesh.[protected]@gmail.com
Address: 203 Gajanan apartment, Shrihari nagar, Amravati Maharashtra 444603
Product ordered : Samsung galaxy book 2 360 i5 13.3 inch NP730QED-KA2
Order Id: [protected]
Ordered from : through Samsung shop application online
Date of order : 27 Dec 2022
Date of receipt: 30 Dec 2022
Problem with Product: touch not working properly, spen not working properly, app crash issues
Placed return request on : 01 Dec 2022
So with reference to above order, I had received defected laptop, and within 24 hrs I had placed return request on Samsung shop app.

Regarding that I had received mail from Samsung and they advised me to visit service centre in Amravati.
I had called to Samsung service centre, Tulsi softronics Amravati, but they refused to check laptop and denied to give certificates Regarding faults which is essential for return process. They told me only mobile phone service is available there.

I had informed that matter to Samsung customer care service on 5 Dec 2022, they told me we will arrange engineer visit to your home, they will check Product and return request will processed. But no one visit
Then again on 8 Dec 2022 I had informed matter to Samsung service centre, they told me we will soon arrange engineer visit. No one visited. I had kept contacting again and again. Every time I get different advice like, one of your executives advised me to visit Aurangabad service centre, another one advised to visit Gondia. Both cities are approximately 400 km away my city Amravati. Before purchase of product I had asked Samsung, whether laptop service centre is available in Amravati, they told yes, thereafter I had ordered laptop.

On 10 Dec I had called Samsung service centre again, discussed all matter, they told me to visit Samsung service centre ELECTROCARE, Radha nagar, Amravati phone.. [protected]. I had called them, discussed matter, but they told me we don't provide service for laptop, they only provide service for home appliances .
.
Again on 10 Dec 2022 I had called and told them both of your service rcentre in Amravati had refused to check Product and denied to provide sny certificates. I also tried to connect with your senior executive, but they refused to talk with me and told me it's your and service centres matters.

After 14 days your engineer visited on 14 Dec 2022 checked laptop
Regarding that on 15 Dec 2022, I have received of Samsung senior executive Jitender and they told me that S pen that I am using is not compatible with laptop, that's why there is problem.
Before purchase of product I had asked customer care of Samsung whether S pen of Tab S 6 lite will work with Laptop.
They told me yes, thereafter I had purchased laptop.

Now after purchase, when laptop was not working properly. Samsung executives are telling S pen is not compatible . This means Samsung has misguided customer and now refusing to return product back.

Even after purchase of product I had called Samsung customer care to provide installation and demonstration of products, but they refused to provide physical installation and told me that you will receive call regarding online installation of product
But since last 19 days no call received regarding installation of product.

ALLEGATIONS ON SAMSUNG

1. MISGUIDING CUSTOMER

Before product I had asked customer care of Samsung whether S pen of Tab S 6 lite will work with Laptop.
They told me yes, thereafter I had purchased laptop.Now after purchase, when laptop was not working properly. Samsung executives are telling S pen is not compatible with laptop.

Before purchase they said laptop service is available in Amravati, after purchase they are telling laptop service centre is not available in Amravati

In my case different advice given by your executives like go to Aurangabad, go to Gondia, our engineer will visit your home. Go to service centres in Amravati. These types of different advise misguided customer

2. LACK OF SUPPORT

Even after purchase of product I had called Samsung customer care to provide installation and demonstration of products, but they refused to provide physical installation and told me that you will receive call regarding online installation of product
But since last 19 days not call received regarding installation of product.

3. MENTAL HARRASSMENT OF CUSTOMER

Since last 19 days no proper solution provided regarding return of faulty product . and your executives are toying with customers. Which I had discussed above.

4. LACK OF SERVICE
after purchase of product when I had faced problems I had called Samsung customer care they told me to visit Tulsi Softronics Amravati and Electrocare Amravati but when I had called them both the service cetres refused to provide service.

5. LACK OF TECHNICALLY SOUND ENGINEERS

When I had received call by one of your technical expert he told me when touch working properly then s pen should work fine. But I had told them s pen technology is different than touch technology, there is active digitizer under screen in spen supported devices. But they didn't understand, it means Samsung engineer don't have sound knowledge of product and Samsung technology.

Since last 20 days I am trying to return faulty product. For that I had called Samsung customer care no . 1
15 to 18 times, discussed matter with your whats app chat service. But so solution provided till date, I have provided all the documents videos photos whichever asked
I have filled complaint so many times at support.[protected]@samsung.com, but no reply received

So please tell me what should I do now.
I want immediate action on this matter
I am frustrated why did I ordered Samsung product
Samsung harassing me since last 20 bdays
Do needful otherwise I will take strict action against Samsung in court. This bad experience will be soon soon shared in social media, newspapers and for any defamation only Samsung will be held responsible.
I have all call recordings, all screeshots of chats .
This is last warning to Samsung India

Thanks.

I am facing a issue about my mobile phone display of Model Samsung A50. I am already change my display for two time because of black spot observed on display. Every time they told that display damaged due to external pressure, and the same issue was repeated third time also and then i contacted to Samsung customer care center and i put up a complaint under warranty but they again told that it was not cover under warranty because of display problem. We give it two months before and i contact with customer care at that service persons asking the mail conformation to start the work .But Samsung customer care giving clearance in phone conversation but they didn't send the mail. so please do need ful to me.

The vertical line on my device which appeared because of Samsung's technical glitch was not attended to stating that my phone has a broken display which I had mend my way.

I registered a compliant at the Samsung customer care for the appearance of vertical line on my Samsung S20+ device for which they reverted stating that they cannot resolve it as my display is broken.

Green lines on my Samsung S20 Plus!

Hi all, I'm one of the many users like you who suffered a huge loss due to the negligence of Samsung. After the One UI 4.0 Update, a green line appeared on my phone and I rushed to the nearest service center on 27th of April(2022). The staff mentioned it's the issue with display and I have to get it replaced which would cost around 18K. The phone was kept in a brand-new condition which didn't have even the tiniest of scratch! Since I knew it was purely due to software issue, I waited for upcoming updates hoping it to be resolved. Soon, more green and pink lines started appearing on my phone one after another up to a point where it was completely unusable. Even though the battery, camera, processor are in top condition, I have to replace my screen for usage. Few months later, my phone's screen cracked on top left corner which didn't bother me much as the screen was completely functional yet not visible anyways due to the lines. Few months down the line, the issue started surfacing on a global level and Samsung had to finally accept their fault and they were ready to replace the screen for free! But there was a catch! It shouldn't have any screen dents / scratches or any kind of water damage which is completely understandable as they would not be able to identify if the lines came through software issue or through external damage. On 11th of December 2022, I took it to the nearest service center where they declared that it won't be covered under the free screen replacement. I reached out to the service center when it was in top notch condition (27th Apr) but they didn't accept the software bug which caused the lines and by the time they accepted, my screen had scratch/crack on screen (Which is very normal to any phone which has around 2+ years o[censored]sage). I have been using Samsung from a long time and have 3 working phones at the moment but due to this incident, I completely lost faith in Samsung! Leave it about the free replacements, I was not even provided with any discounts. The phone is already 2 years old 4g phone and it doesn't make any sense to spend another 18K just to renew it when I can spend some extra bucks to get a decent phone! Worst experience ever with one of the leading companies!

Buyers, be aware what and where you are purchasing from now on!

Dear Sir,

On 24th Nov 2022, I bought a UHD Gaming Monitor with Quantum Mini-LED and 240Hz refresh rate order Id: [protected] on an EMI basis.

Unfortunately, I received a damaged product on 29th Nov 2022, and on the same day, I requested to return the product. but the Samsung India team has been prolonging the process of return and refund. It is almost 20 days still refund has not been initiated from their end. Once my order EMI is generated it is big problem for me.

I followed up on the same on regular basis but with no use, again and again, their team telling we are processing your request and will get back to me soon. I didn't expect this kind of service from the most reputed brand.

Hence I request you please look into this case and arrange to refund the amount immediately.

Thanks

My Samsung Galaxy M30s received an OTA update after which the phone heated up, got stuck in bootloader loop and didn't start. I went to the Samsung Authorised Service Center and they told me its a motherboard issue and that it would need to be replaced, costing me ₹8000/-. I got it replaced, and exactly one year after the replacement, the same issue has resurfaced. The phone has become unusable, and being a student, I cannot afford another motherboard replacement. In my research, I found out that thousands o[censored]sers across the country are suffering from the same issue in Galaxy M and A series phones.

I have purchased a Samsung Galaxy Book 2 Pro 360 Laptop from the official website of Samsung called Samsung shop.
The device was purchase with the following details :
Order Number : My order ID is : [protected]
Order Date is : 11th November 2022

Sequence of Events :
1. Laptop was received and immediately out of the box it had the following issues : screen is faulty / damaged, Text and videos do not display properly, Basically it is a defective screen, Bluetooth does not keep devices connected, Samsung Update app doesn't work, Windows Update doesn't work, No drivers available for this model of laptop sold in India on the official Samsung website. Basically there is no support for this laptop in India, This model number does not even exist on their official database.
2. Within 48 hours of receipt of the laptop I have contacted Samsung Care on the official phone number from my registered mobile number. I was told to wait for 24-48 hours to wait for a resolution.
3. I call again after 24 hours and I am given a complaint reference number.
4. I write to samsung support, samsung Shop, Samsung india service head, contact them on twitter, when nobody replies I write to Samsung CEO.
5. Total I have been issued 11 complaint reference numbers, spoken on samsung official support chat at least 15 times, I have over 27 emails from samsung assuring me that the problem will be fixed. I can place the record of all of the above on the consumer forum platform.
6. After almost 20 days of non stop complaining an engineer was assigned and visited me. He diagnosed correctly that the laptop screen is damaged and faulty.
7. A replacement screen was ordered by samsung which was replaced 3 days ago on 16th december. the replacement screen is faulty too.
8. Samsung has cheated me and committed fraud by giving me a faulty laptop since day 1. They cheated me by not allowing me to file for a return and refund whereas I strictly followed their policy of informing them within 48 hours of receipt of the product.
9. Every time I called samsung i told them that I had only one laptop and I had sold that to buy this one. I had a meeting for a presentation in Mumbai and I wanted to either get a replacement or a refund. They have taken over 40 days now almost and continue to harass. My work is suffering as the only laptop I have now is faulty / defective.
10. They keep bouncing my complaint from one department to another department and keep avoiding to solve the fault in the laptop.
11. I wish to either get a refund for the 1.2 lakhs that they have cheated me with. They cannot sell me a faulty laptop series and get away with it. I wish to go legal if my problem is not solved. It is a 1.2 lakhs rupee product and it is a lot of money for me.

18 December 2022

The Manager
Samsung India

Sir,

Sub - Faulty handset

I am writing to inform you about the faulty mobile phone that I have purchased from Samsung. On the 10th of September, I bought a brand new Samsung Galaxy a33 5g. However, upon one week o[censored]sing it, several problems started to appear.

Previously I had written the complaint and somehow the problem not might resolved properly but I cooperate with the company. Now Again the issue is arrived, the system either crashes or switching off and the display is turn into a dark purple mode. Now it is not working properly and when I charged the handset it goes to the black screen and starts heating up.
Now I am done with your company and the services provided with you because I am facing the issue constantly as the handset was purchased barely 4 months before and the issues are not resolving properly.

For these reasons, I would ask you either to refund the purchase price in full or send me the replacement handset. Looking forward to your immediate response.

Thanking you.

Yours Faithfully
Anoop
Mob no. [protected]

I own an S20+ that I purchased from the UAE when I lived there. I then moved to India for college when my device developed a pink line on the screen. I contacted Samsung around late August, and after 2 months of delays they finally took my device in for inspection and offered a free screen replacement. I received a call later stating that as my device is a "foreign" model, I am ineligible for a free replacement and that I have to pay a sum of Rs 19, 000 for replacement. This is atrocious considering that it is the result of a software update. How does it matter what region the phone is from when the same model across the world is having the same issue? The most annoying part is how I have to explain to people that I did not mishandle my device and that Samsung is at fault. Samsung can either choose to make this right, or lose a loyal customer, who will also urge others in their circles to not choose Samsung.

If it helps, here is the service request number (which got rejected): [protected]

I am definitely not paying for Samsung's mistake. I hear that even if I do pay for the replacement, there is no guarantee that my phone will be free from future lines, and apparently the 19k replacement only comes with 3 months of warranty, which is just laughable. Deeply disappointed, never choosing Samsung again unless things are made right. Today, I have 2 pink lines, 2 white lines and 1 green line, and one pink line that somehow turned white.

I purchased an S20+ when I lived in the UAE, and recently moved to India for college. Out of nowhere, my device developed a pink line during the end of August, after which I contacted Samsung India. After 2 months of delay, they finally took my device in, promising a free screen replacement. But later refused to fix my screen and asked me to pay Rs19, 000, stating that my phone was a "foreign" model and the replacement couldn't be processed for free. I'm sorry, what? Whatever the region of origin may be, why does it matter if you're selling the same phone across nations? I would understand if the fault was mine but this is simply unacceptable. I am definitely not paying for their mistake and I will never entertain Samsung from here on, unless they make things right. And I hear that even if I do pay for the replacement, there is no guarantee that my phone will he free from future lines, and apparently the 19k replacement only comes with 3 months warranty which is just laughable. Deeply disappointed, never choosing Samsung again. Today, I have 2 pink lines, 2 white lines and 1 green line, and one pink like that somehow turned white.

I purchased a top load washing 7kg machine from samsung it has just been 3 months and rate bite the internal wiring of the machine and currently machine is not working i contacted the customer service they r saying that it is not covered under warranty what is samsung doing all this years receiving this many complaints abt the rate bite issues

Respected Madam,
I am expecting answers for my below 3 queries highlighted in bold and red colour, kindly answer directly or forward to the right people and give me the answer
I spoke to the nearby service center, they said that the below issues(1, 2 and 3) are because of the Samsung Exynos processor which affected the Motherboard1. Samsung M31 sticking in logo issue2. Powered of automatically, even battery is having more than 50%3. Auto Restart
I gone through the below links they also saying the same, So, it is a manufacturing defect in M Series, so Samsung should be responsible, not the Customers or End Users
https://samsungcarecentre.com/samsung-m31-auto-restart-motherboard-problem-solut...⇄

https://r2.community.samsung.com/t5/Galaxy-M/Samsung-M31-Motherboard-Issue/td-p/...⇄

https://tech.hindustantimes.com/mobile/news/old-samsung-galaxy-m-galaxy-a-phones...⇄
Please answer my 3 requests below :
1. If I purchased the Motherboard as you said by giving 6000+ rupees, I required Samsung provide lifetime warranty for that Motherboard If it failed again(Actually, even I no need to pay that 6000+ rupees, because the above links, witnessing it because of Samsung Exynos Processor)
2. If Samsung not ready to give the lifetime support for that Motherboard, better receive my Samsung M31 mobile and give me the cash, because in market, no one ready to buy the Samsung M series for secondhand
3. If Samsung not accepting neither point number 1 nor point number 2, better let me know the Samsung CEO contact details and I will face them in Consumer Court.
I already captured lot of links from Google and links from YouTube about the Samsung M series Motherboard issue because of Exynos processor
So, if I put a case against Samsung easily I can get fair judgement, Kindly help me

My Samsung A51 is locked i already paid all emis please unlock it details is in picture

I haved all emis but still my device is locked unlock it

Samsung had a launched a mobile phone in 2020 named Samsung M31. At first I was very happy with my phone but after 1 year it started restarting without any damage. I have my phone in crystal clear condition. When I took it to service centre they told me that it will cost 7500rs. Pls help me because I have not damaged the phone but the company is charging me for repair.
I request Samsung India and government officials to make this repair free or atleast as low as possible.

I am raising this complaint on behalf o my neighbor.
I purchased the tv on Oct 26th and within a week the screen started to switch off. We reached out to the dealer where we purchased the tv and they asked us to replace the old setup box. Even after replacing the setup
Box the issue was not resolved. We kept on asking the dealer and dealer asked us to contact customer care. I reached out to customer care on 28th Nov. one of the service person visited and told that the tv is defective and they need to replace the part. Since it’s bought a month back, I am asking for replacement and they are not responding to it. Not everybody has knowledge on contacting the customer care and people like us who live in small cities always go to dealers. Now I am stuck with this defective tv. Need help is getting this issue resolved.

Hello everyone,
I purchased a Samsung Galaxy M31s phone in June 2021. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (Samsung Service Centre, Jayanagar) and they told me that the motherboard needs to be replaced, costing me around 8000rs.
There were many users with the exact same complaint in the Samsung forum and members.
Please, look into the matter. And kindly provide a free motherboard replacement or refund the amount. Being a Samsung customer from many years and trusting their brand I purchased this phone at the cost of 18500 Rs. So spending another 8000 on the phone that too for using it 1.6 years is not possible. Even with the careful use and taking good care of my phone I am facing the issue. So provide with the solution

On 9 december 2022 and 14 december 2022 i have received 4 emails regarding that your hanset status given for repairing in ayan mobile samsung service centre address- opposite district hospital damoh 470661. with service order number [protected] model name SM-N975FZSDINS SERIAL NO - RZ8M909TPDK In physical damage broken screen LED not working. but i didn't submit any mobile and on jobsheet my name is used which is strange to see in that manner. and address which is absolutely wrong.
i request not to use are name and personal details for your sake.

I brought a refrigerator from flipkart they delivered the product on December 30 rd 2021 and now the refrigerator is not closing properly because of the refrigerator-door-gasket is damaged . I was made a call to customer care service they said still your product is under warranty period so they will replace the gasket but after their service engineer visited my home after checking the refrigerator-door-gasket they said they are not ready to repairer that if we need to repair that we need to pay 1000/- rupees for that .my invoice is attached here. before expiring my warranty kindly provide the solution. its not a physical damage they said some gasket have this issue so they are not ready to cover this under warranty.