Simplilearn Complaints & Reviews

I was looking for digital marketing course and came across Simplilearn. I got repeated calls from sales team for enrollment but I resist due to short trial period of the course and after the Senior consultant assurance of One month trial period with full money back guarantee (going beyond company legal policy of 7 days ) along with additional access to any course listed in Simplilearn portfolio convinced me to enroll for the course on 31st March 2020 .
After attending live classes and self learning video content I was not satisfied with the course content and drop an email and contacted on phone and whatsapp as well within 14 days to get back my money back. Sales team (including senior consultant who promised me one month guarantee) considered my request and assured me of full refund but they said since all refund is processed at the 10th of next month you will get your money within 2-3 working days i.e latest by 15th of May 2020. I waited till 20th May and but didn't receive my refund. I contacted them and they said due to internal issues we were not able to transfer your refund but for sure by next month i.e by 15th June you will get your refund but its 18th June and I didn't received my refund.
I have all written messages exchanged with the sales team in record from the phone number mentioned in the official email and already submitted to customer care team (Ticket no[protected].I believed Simplilearn a professional online learning platform but its not there is huge gap between Sales and customer care team. Sales team give false promises for enrollment not to fulfill.

I have taken course for pg ai-ml program for 190000, and paid 35 thousand. For me it was told that class will be in evening and there will be 2 batch morning and evening and i can choose. But i got assigned with evening batches or all year and i am not compatible with. Even they told trainer will be from either from ibm and purdue, and thats why simplilearn is charging more but the instructor is freelancer. Even when i made the payment he told there is 7 days for refund but now denying as they were not responding for 3 days. I have refund recording for proof. The person who was in touch with me is spandan, and the person who told me about refund is sunoy. And the trainer is samridhi dutta[she is freelancer]

My name is pankaj and i enrolled a course of business analyst from simplilearn at cost of 39, 100/- and i pay this amount through the emi optionof zestmoney link which they have sent me. My online class is about to start from 6 june. But due to a mishappening happened with me in this pendamic at my hometown. I came my hometown and i am unable to attend their class and i am unable to pay emi because i have lost my job in this pendamic. So i requested to simplilearn that cancel my subscription as i have not attend any class and refund that amount to zestmoney as i am not able to pay emi now.
But they denied and again and again telling me that refund is not possible.

They are just doing sales with people in this pendamic where many of people have lost their job. It all happened with in 10 days only

They are not accepting my situation. Please help me out.

Hi team, my name is amit pathak and i have taken one course from simpli learn, course was related to data science, so i have gone through a chapter and i found that it is not my cup of tea and i decided to cancel the course and i requested for refund on 16 th march within two or three days after enrollment and then after i received some calls from simplilearn tram, account manager name was shekhar so he explained something about course and asked me to cancel the request, but i have never cancelled the refund request and then after i started to take follow up continuously regarding my refund and every time i have been told that my refund has been initiated and approved and i will get my refund but in have not received my refund yet and now they are saying that i have requested for cancellation of refund which i never did, and i have not attended their single class and today itself emi amount has been deducted from my account, my ticket id is 00527441, kindly help in getting my money back. Contact #[protected], email id is [protected]@gmail.com.

Hello, my name is josephine nguyen this company simplilearn is very dishonest and never follow what said they are going to do. I promised at the beginning of the class i look at the project digitial marketing associate class i was told that help and assisted through the project step by step that will not be a problem. I got to my project i need help with called chetan and hijohi they promised me that archita certain times assisted me step project. Chetan on 4/7/2020 at 6 pm and hijohi at 8 pm with course expert archita that never. Archita try to call me on 4/7/2020 randon times i was middle of interview never told designated time she was going to call me. I call back number tried call me says disconnected have recording to provide it. I have phone log what time she call me as well. I recorded message what was spoke as well with the representative need proof with customer service chetan and hijoji. My class was suppose to end 4/9/2020 instead closed my class 4/8/2020 because did not want to help me with the project because archita suppose to call 8pm 4/8/2020. I took screenshot of the picture as well. My resolution give refund for class misrepresented what do for the students and course expert just not want to help the student. Honestly need full refull for misrepresentation simplilearn portrays helps it students this misleading and wrong. Simplilearn take money for class never help the student. Please waste your money with simplilearn please run all bunch of liars and deceitful. Give sample and instructions not related to the assignments with instructions that do go step how to complete the project. Leave student puzzle and confused what to do. Course instructors repeat do not want help they just want to take your money please forget getting help. I like full refund because misrepresentation and lies this company represents.

Sincerely yours,
Josephine nguyen

I have enrolled for salesforce course and it's been three months now i have awaited for a trainer change. First month i was promised for trainer change and again on march 28th i got same trainer whom i wasn't understanding in the last session also. No resolution and they refuse to refund by telling me that i should have taken in 7 days of enrollment. Scam

I had purchased the course on 23 march 2020 but with 24 hours had made a refund request on 24 march 2020 10:37 pm. Still not got a confirmation email from your company wheather refund has been initiated or not. Please look into it i have been calling to support team from 3-4 days but haven't got any satisfactory response from your end. Please look into it my ticket number for refund is 9925.

Dear sir/madam,

From simple learn i m doing the masters program in data science. Every month from my bank account emi's are automatically deducted. Due to some personal reason i am not able to continue in this course for some financial condition. So i request you to please cancel my emi's from your side as soon as possible. I am not in the condition to pay further debts. Please cancel my course.

Hi team,

I enrolled for togaf training & certification with simplilearn in july-2019.

During my enrolment the simplilearn relationship manager haven’t mentioned me about any terms and conditions.

In feb-2020, i reached to simplilearn support and asked about my togaf examination voucher – i was sad to hear my voucher got expired and i again need to pay additional amount to get my voucher.

It's very disappointing that simplilearn team didn't even consider to process the exam vouchers just because it got expired.

It would have been much better if someone from simplilearn would called and informed me that my voucher going to expire.

During december-2019, i even raised "simplilearn support[protected]" and was misleaded. The support team didn’t mentioned that my voucher going to expire.

Again i feel like i just paid the entire mount only for live class which is very disappointing.

I believe simplilearn as an organisation would stick on to their words and get me the justice.

Can someone from simplilearn management give utmost priority to this issue?

Thanks,

Krishna.

I recently enrolled a course from simplilearn since i did not like i raised a refund. Simplilearn has not taken any action so far regarding the cancellation of my course. After more than a week am still waiting. Simplilearn and zest as i see both say it has to be done from the others end. Now i receive a message saying it has to be done from my end. From my dashboard the course has to be cancelled. My dashboard says cannot be refunded. Its a tactic simiplilearn uses to sell its course. Dont trust this guys i have had a very worst experience. And still continuing.

Not cancelling the course when i requested for cancellation. They also forwarded the my documents to zestmoney team and activated emi without knowing me. The documents i provided them for only profile activation to attend demo but they forward to zestmoney team without knowing me.

*i didn't touched their documents which is confirmed from simplilearn team also.
*they are not cancelling the course when even i said that i am unable to pay.

I booked the exam and no one bothered to call me after that to direct me about the next steps. My relationship manager was neha jha (She blocked me and her boss does not reply to my calls or messages). I feel i have wasted my money. I have asked for exam date or a refund - absolutely no reply.

Invoice# sspl654641

Order#: cstm_2x3ks2kitd9

Issue date:[protected]:32:41

No one literally no one is responding for any querry or any type of support waste of money
Fraud business... I raised a ticket 3 days ago no one are coming to solve the doubt... Just sales marketers are forcing to make a purchase and make us to enroll to course... No support after enrollment no one bothred about learnes

Simplilearn=simpliwasteofmoney

Hi
I had enrolled for togaf 9 online training with simplilearn. I was promised to get a refund in 7-10 days if i discontinue the enrollement.
I have paid ₹40, 000/-. I joined the class for a day and dint find it much effective and hence cancelled the enrollment on very 2nd day.
And since then i am following up on getting my money refunded.
Its 16th sept. After multiple follow ups i was told to get my money latest by end of day 16th sep 2019.
I havent heard from the simplilearn team on that. They kept repeating the policy of 7-10 working days. But not refunding the money.

My refund is ID 7812 same was approved[protected] and it is almost one month now and company has not refunded my amount. Called almost 15-20 times in regular intervals. After every second day but no body is able to give me satisfactory answers why my refund is not credit to my account. They always say it was processed but we do not why it is not credited, as comment of transaction is not mentioned in system and every time I need to talk to refund team first I need to connect to customer care/ learning consultant after calling many times and then he will transfer my call to refund department. No direct contact no to refund department and then when you are talking to refund executive on phone, call get disconnected every time when they tell us that fund status is not mentioned here and they try to contact there Seniour but never make it because I don’t know why phone call disconnected and after that I am not able to connect to customer care again on same date.

These people are making fool out of customers and harassing them but not refunding their money and giving excuses which are not acceptable and repeatedly saying the same again and again.

Please help us get my fund.

Refund Id 7812
Neha Srivastava has

I paid for the full cissp course and exam voucher, attended all the class sessions, did the assessment and passed the assignment as per requirement but i've not gotten an exam voucher and it is now over 3 months... I've raised all the complaint thru the exam team, my simplilearn handler/agent but of late, no reply...
For how long is this going to be resolved?

Hi Team,

I have enrolled for a Digital Marketing course from Simplilearn for which I have paid a good amount of money. Initially, it was fine as the classes went well and if I had any issues, the help and support team used to fix it immediately. However, from the last few days, I had been continuously requesting to provide me with the class notes of my trainer Sharad Kumar. So now, for any reason, they have started ignoring me by not responding to my emails. I hope you guys can help me out here.

I bought the IASSC exam voucher with the green belt course through Simplilearn because they confirmed it will be cheaper with them than getting it from official IASSC site. But now, I have no exam voucher, I WASTED my money no matter how cheap it was. I didn't know there's a time limit I need to request the voucher and it would expire if I don't do it. I'm really disappointed, shouldn't this been conveyed crystal clear up front? and I also don't remember people remind me to request the voucher either.

I have purchased a course from naukri learning which has provided simplilearn course. As checked that content is not clear and blur and 50% course is on old version. And now they are not providing me correct course with latest technologies. I have called to naukri/learning team but no-one is responding correctly.

Also i trying to connect with concern team but they are again sharing me same content, for which already i have raised issue and still pending at their end.

Sharing email snapshot in which response is pending at simplilearn team.

Need help on this asap

Hi, i had enrolled for scm with simplilearn on 21st of mar 2019 and from the time i have paid they are not responding, except for template email of we will get back soon. I have written several emails for the poor classroom training, no availability to contact and talk. The customer care number goes to a voice mail, the training vendor was also not supportive, i have written more than 10 emails but haven't got any solution. It seems like they are into education business who would call you 10 times to take your hard earned money while requesting for payment but after that nobody is bothered about the service and training quality. Quite frustrating.