Vasanth & Co Complaints & Reviews

Hi,

This email is in regards to a voltas air conditioner (Model: voltas split a/c 183 |z|) which was purchased from vasanth & co (Nandambakkam trade centre, chennai). I have attached the bill to this email for your reference.

From the initial days, the ac (Indoor unit) was leaking water droplets, complained about it in the 1st service and they said they took case of it but still the issue persisted. During the 2nd service too, i raised the same concern and i was provided with the same response and it was the same with the 3rd service as well.

Never expected that a voltas product or the service experience would give us such an useless and disaster experience. Really regret every penny spent for this product.

I would request you to take care of this issue under high priority and asap

My contact number: [protected]

Regards,
Mohamed shah

Sir, the fridge samsung fridge model :dc
Rr20n1y2zs8/hl purchased vide tour sales invoice number [protected] dates 25/4/2019 is not working since today 25/3/20. We tried samsung service centre there was no response. Kindly take neccessary action with this regard immediately and oblige, we trust you will keep up your reputation.
Regards
C. S. Meenakshisundaram
(Customer)
[protected]

I bought a lg inverter ac and within a year water started leaking from the indoor unit. Water leakage inside the house from the air conditioner back side, air conditioner back side not working properly. Drain pipe is not working properly, water spill out form machine. I tried to contact customer care many times they didn't response so i need to fix that problems immediately.

Refer the bill number 3019522 and sales invoice [protected]

I ordered a LG ac and a Samsung washing machine on 9-march-2020 at rajaji road west tambaram branch.

Now I'm writing this email on 11-march-2020 till now I didn't receive my product and I have paid the amount at the time of purchase.

I spoke to the LG brand inchrge kanagaraj at this morning, he committed me to deliver and install the product before today evening 7 pm. Till now I didn't received the ac and washing machine.

I checked with the warehouse and they told they are yet to receive the product from LG and they don't know when they will receive it. Also don't know about the Samsung washing machine.

I contacted the vasanth & co complaint number, nobody is picking up the phone. I don't know why this number is given in invoice.

I have waited more than two days yet I didn't get my products. I don't know whether I get my product or not. Now I'm realising I got cheated.

Are you having any proper team to track this orders?

Will vasanth & co will bare this waiting time from the billing time?

I have found vasanth & co slogan on the invoice stated "quality & trust" . Is vasanth & co really following this?

Waiting for your genuine reply at the earliest for the above 3 questions.

Hi

I got usha fan from vasanth and co before 2 weeks and when electrician installed it, we found that to be a defect product. Vasanth and co asked us to call usha service guys and they came in and confirmed that to be a defect product. We took it to the store and they told they dont have that particular fan in-stock (Hilarious) and they were tryng to reach the service guy who confirmed the product to be defective, the store manager promised me that i will get a new fan in my home, but they havent delivered it yet. Bill no: [protected]. I can also attach the screenshot confirming the defect product from usha technician.

I cant trust these guys anymore, so you can just refund the money. I dont even the new product, i will order online from flipkart or pepperfry. Thanks!

Hi,

I have purchased lg side by side door refrigerator on[protected] from your t nagar branch. They have delivered with damaged fridge to my home. While purchasing they have stated that, this is the big one and will atleast 4 people to carry to upstairs and pay for delivery charges at rs.800/. But there are 2 delivery boys came and they carried this fridge 2nd floor without any equipment and they have demanded to give rs. 1000/- paid the same amount to them. Lg engineer came after two days and struggled to get them for installation, he came and open the carton box and identified that, both the doors had a dent on top and bottom. He asked me to talk to vasanth and co and raise the dent certificate to replace the fridge directly from lg. Almost week gone, nothing happened from vasanth and co and lg. Really disappointed on this delivery, its lying in our hall accommodating more space unnecessarily.
I don't know where to escalate and how to rectify this. We have spent more than 80k for this fridge, still nothing happened from both the vendors and its irritating to call you on daily basis and getting the same story.
Want to know, when this will be replaced with new and i don't want to replace door alone for this fridge. If you are not able to do this, please cancel the same and refund my money at the earliest opportunity to go for the other vendors.
We are running our home without fridge for more than 10 days, still we struggling catch hold of your representatives to get the clear answer.
Please treat this is an urgent requirement and if you fail on tomorrow to deliver and installation, please take your damaged one from my home and refund my amount and cancel the bajaj finance as well.

Regards,

Hari
[protected]

Hi,

We procured a new ac last week on saturday at your tambaram branch. We are following for the installation for the 3 days but thers is no positive response. Also nobody is picking up the phone calls and even visited your showroom for this issue but no response. But at least there should be some courtesy for attending the calls of the customers

Dear sir i am regular customer of your home products on16.01.2020 i have purchased a mixer grinder preethi mixie model zodiac top model vide bill
[protected] at your royapuram branch at that time of puchase i was told
1. The demonstrator will come to your residence, demostrate the product
2. Some gift item iam eligible will be given later date because no stock now
After 3 days i repeatedly visited your branch no one treated me properly customer care is zero i am really feel very bad at that moment

Dear,
I booked a onida tv 55 inch ur vasanth& co @ purasawalkam branch booked date is[protected] receipt no-[protected]
Past 10days i followed the executive his name is vicky mob-no[protected] his didn’t response talk very roodly.5th of feb i directly went to the showroom. I asked d person his not in d showroom. Pursaiwalkam branch incharge mr. Murali his also behaved very roodly. Worst experience in this purchase in vasanth & co. I never refer any of my friends and relatives.

Am buying a 32"led samsung tv from sankarankovil vansanth &co branch only few months completed but now display is some issues like abnormal lines founded we are really sad & disappointed about with this type off vasanth &co service. Plz kindly am requesting you for changing the new tv. I believe plz make us happy feel with your service

B. Lingam
[protected]
[protected]

I have bought samsung 212 l single door inverter module (5 star) in west tambaram branch. Instruction clearly told single person should not carry the fridge while delivering which is not happened. Once installation done the fridge started vibrating like petrol car. We are following the vasanth & co and samsung service but no response from both side. We can’t afford 19k money for defect product.

Please help us to return the product and refund the money afford for fridge.

Nothing else need except your help.

Mobile number: [protected]

Appreciate it.

Thanks,
Vinoth

Hi team,

Purchase history:

I visited your branch and purchased 2 white goods on 5th jan 2020 1) bosch 345 ltrs and 2) lg 8kg washing machine and some accessories from north usman rd branch, chennai, for a total worth of around rs.60, 000/-.

Damage details:

Both these goods were delivered on 9/1/2020 and when the technician visited my place for bosch fridge demo & installation and unpacked the refrigerator, we could find the fridge was not in a good condition and had two major observations - 1) the freezer door was out of alignment, shaky & creating noise when tried to open or close 2) there was 'foot' long scratch & paint worn off from the main door.

Follow-up details:

Technician took pictures & has sent email regarding the condition on open. I've been chasing and talking to multiple people in vasanth & co, t. Nagar branch, technician team who can for installation, bosch team (Mr. Tamil selvan), who after having couple of calls, wanted time till tomorrow to confirm replacement of this item.

Action sought from your end:

The product promoter at vasanth & co branch explained well about the product and convinced us with the good features available in this bosch refrigerator. But the product delivered doesn't seem to be a brand new but had a 'foot long' scratch & the freezer door had complaint, even before the item was delivered to us.

Am seeking a new 'replacement' for this defective product for which i think am legally entitled to.

Request you to kindly look into this case and arrange for replacement product as early as possible

My current challenges & utmost inconveniences am facing:

When the new refrigerator was delivered, my old one was taken back for exchange and currently am left with no working refrigerator in my house and facing huge challenges & inconveniences to store food, milk and other items for my family, kids etc.

Request your speedy action and provide replacement fridge

We bought ac at trade center last month they told everything (I mean ac stand) will come along with ac there is no cost for that and have to pay 250 for installation. But we got ac at day before yesterday already it came late and another issue is we didn't get ac stand along with ac so the installation guy asked 850 for stand ad he also told that ac stand should come along with ac... What is happening.. We felt very bad to bought this... What is happening.. One point of time we decided to return.. Very worst service.

They provide wrong delivery schedule and delay for more that 8 days.
When inquired personally at the showroom, they behave in a humiliative way and issue false promise.

Actually they forced me to buy the samsung or godrej fridge and not to chose the lg.

Worst thing is their people in the delivery department. Horrible experience inspite of following it with them daily at their showroom.

Hope less company and they do not have a small idea of customer service. If we are unhappy they are least bothered and to the surprise they will offer a rough look at us

I have booked crompton regallio water heater + electric kettle combo on 25th dec, 2019. They collected 500 rupees for booking. I got product delivered on 28th dec 2019 in my home. I came to shop for free electric kettle. They are saying that there is no offer like that and refusing to give after a long discussion they told me to wait for 10 mins and gave. They are murmering like anything and scolding at customer and saying no offer is going like that but in advertisement pamphlet it is mentioned that offer lasts till 17th january.
Branch madipakkam near indian oil petrol pump
Pls don't make customers feel uncomfortable. If possible give warning to the persons sitting in front..

I am dr. J. Alavandan, residing near neyveli, cuddalore dt. I have booked a one ton carrier ac on 22.12.19 in vasanth and co at north usman road, t. Nagar, and paid rs. 32, 000. The invoice no. Is [protected]. I have asked to deliver and install at indra nagar near neyveli, thru it's panruti branch. But so far not yet delivered. They even didn't respond to my phone also. Instruct them to deliver and install immediately. Otherwise i will approach consumer protection council and this issue will be posted in my facebook and all my whatsapp groups.

We choose to purchase a samsung smart tv from vasanth & co.. Overall the experience was really frustrating with poor order to delivery service. While all kinds of promises were made while purchasing a 32n5200 samsung tv, we were sent a pack without remote. There were unexplained delays in getting the product delivered, installed and most of all sending a remote without which we cannot install the tv. Comparedi am not sure how a fresh pack of tv will have missing remote missing. I wonder if it was ad /refurbished set that was sent to us. We had to make numerous phone calls, frustrating lies after lies, and troublesome interactions where we got told to contact person a then person b then person c... Certainly for my next purchase for peace of mind, i will avoid this company like a plague. Giving unacceptable and frustrating excuses rather than delivering the promised product appropriately is the worst form of customer service.

I have ordered voltas washing machine invoice no: [protected] dated 20/12/2019 in nanganallur showroom for amount 7300.00 inr.

But we were promised delivery will be done early morning next day as we already told them we need to leave for personal appointment by 5 pm. But delivery was never done on 21/12.

Later when i enquired on 22/12 morning they promised they have loaded the product and nearing the destonation around 11 am. But till evening there was no sign of delivery and the showroom was not responding properly. When i approached in person, the manager was very rude and did not agree their mistake. They were not willing for cancellation and said they cant return the full amount i have paid. This is really not agreable as they are trying to force on the customer the way they would like to deliver in their own time. Nor they are willing to refund the amount fully.

Dear sir,
My name is jai ganesh. My family is regular customer of vasanthan co..
We did not face any challenges on vasanthan co products except skyworth television.
In jun 2019, i went vasanthan co for buying sony led tv around rs.35000 budget.
However, vasanthan co executive suggested to buy skyworth television. They told that skyworth only supplying to sony co that all main part of television like picture screen etc...
Skyworth also equally having brand name and quality like sony. And both brand television life is 2 to 3 years only. Based on skyworth quality, vasanthan co gave 3rd place to skyworth television.
Skyworth providing one year replacement guarantee and warranty of subsequent two years.

And finally they concluded skyworth is more benefits in product quality, services and prices.

We will ensure for all if you face any issues.

Based on good opinion and experience with vasanthan co, i bought skyworth led android tv for rs.27, 000/- on end of jun 2019.

Television was worked till end of october 2019. Picture was not displayed and big noise came. I tried to reach skyworth co, however unable to reach them. Then, i raised complaint in vasanthan co customer care. They helped to place the complaint in skyworth.

However, skyworth technician came to my home after many follows up on 10 working days (Mid of november) only. They told that need to replace power circuit board in television and will take another 5 working days.

Now one month gone after visit the technician. Still board was not replaced. Last two weeks skyworth team told repeated answer that new board gave to technician and shared mobile number also. But always that number was switched off. Unable to reach skyworth technician.

I am very disappointing skyworth services. I am not sure they will address the issues.

I also aware vasanthan co customer care also followup with skyworth team. However no action on address the issues.

My family was not watched tv more than 1.5 months. Unnecessary i am paying dth monthly rental for nov.

Need your help to return the skyworth tv and get back my money. I will buy sony television.

I was bought tv in old washermenpet branch. I was bought air condition, fridge, washing machine in same branch and also royapuram branch for my home and my parents home. I never face any issues.

For retaining the vasanthan co name, kindly check other customers also who bought skyworth tv from vasanthan co. And help to replace the correct product.

Regards
Jaiganesh
[protected]
[protected]

I bought mixie in vasanth & co (Kolathur branch) on august 2019 and it's been not working properly from day 2 of buying itself... We have been reportedly complaining about this to vasanth & co for several times and after 10 times complaining about it they serviced it and gave it back. Then also it's not working properly. Waste of spending 3k inr and buying it and didnt even work for 2 days. Waste of buying. Please replace it with a new one.