Vodafone India Complaints & Reviews

I subsrcibe to an unlimited pack per month, and the vodafone guys have, for a reason best known to them, failed to correct the internet network, error i am facing since 4th June. The problem being on just one location, they are very laxed in contemplating the reasons!! I daily get a call and i again repeat what problems i am facing ten times and they say that they will try n solve the problem and directly get back to me the next day meanwhile, thay have also locked mt access to the complaint helpline since the day i have issued the complain. They were supposed to correct the problem by today 2 pm and the problem still persists!! So, what is the use of porting to vodafone if the company can't solve a meagre problem as this???

I have taken vodaphone number in Bangalore and number is [protected] the number has not been activated and numebr is showing invalid I have spoken on three numbers and all of them promised tomorrow the same would be activated. the numbers i contacted are [protected] [protected] there were diffrent people promising but nobody responsed. Please refund my money or activate my phone

I have recharged my vodafone mobile ([protected]) for bonus coupons Rs. 22.0 (TransID: [protected]) and for Rs. 38.0 (TransID: [protected]) on 04/06/2014. The coupon for Rs. 38.0 says daily 75 local sms and 25 national sms for free. But yesterday they have started charging Rs. 1.5 per sms for me, after I sent some 15 sms. This is rediculous. Similarly I have a doubt about their call rating also, because my balance reduced immediately from Rs. 100 to Rs. 70 without any long call. I want the explanations for issues and suitable solution for the future. Thanks, Vasudevan

Its very serious complaint about the vodafone.

The call center is not customer caring though they say that we
will look at your all concern. It’s totally pathetvatic service is
providing by customer care executive.

This is with connection to the calls what I made to Vodafone customer care on june 08, 2014 after 5.03 PM.

i had activated the gprs pack of 8rs in that they had specified that 12am to 6am regarding the gprs plan i got an confirm message of activation in that message they had specified as one day pack. for that i had called to custemer care one of the lady picked i had said that i had activated the plan in that message it has of only in 12am to 6 am & i got a message for one day (repetedly for atleast 2 times) but the lady told that its one day pack and u can use..

after that i started browsing while browsing the net my main accoount balance has been deducted..
for deduting of money also i did't got ant notification message, , .
again i called to the care and asked to connet to the supervisor, , after a long time they had received the call and i said all the things of deducting of money and requested him to credit of money, .
but he refused to credit the money. and told that they will take action about that lady, , but i said that u shud take action meanwhile to credit of my money. he again refused and disconnected the call of showing their attidute.


We as customer like to be given atleast little priority and need to
resolve the issue at first point of contact instead to close the
complaints without even resolving it.

please give justice to me..

sachin
mb no: [protected]

My postpaid no [protected] monthly bill was paid by INB on 23May14 for an amount of 957.00But it is still being not credited and for credit dues my incoming & outgoing service has been terminated even after repeated visit to vodafone store & contact with helpline nos.I have submitted my INB success report & bank statement to vodafone store & told to bet resolved immediately but with no result. Plz help...

Dear Sir/madam I am a senior Army officer presently serving as Head of Department of Government of Gujarat I am facing severe problems since even after putting my sim card ([protected]) in different mobile phones it is not getting detected /registered I have not been able to make calls or recieve calls throughout the day I tried the sim in other mobile phones All the other mobile hand sets are functional when operating on other sim cards but with my sim card they are not if you may recall I had to change the sim card last to last month at Rajkot for similar problem after the change over to new sim card it was partially ok now it has again gone bad fully the problem is apparently with Vodafone and not with the hand set if other handsets are functional with other sim cards and not working with my sim card then matter is clear please respond fastest since my entire functioning has come to a stand still. may I request you to please forward to me the email and mobile number of the senior-most person of Vodafone in Gujarat Please also look into following problems Incoming Calls Most of people calling me face the fwg problems A) They get a message that mob is unreachable even though I m in coverage area B) They get a message that mob number does not exist even though my No is active C) They get a message that mob is switched off even though I never switch off my mob D) I am unable to connect the call by swiping as it doesnt get connected E) I am unable to hear the conversation clearly F) The calls drop repeatedly without getting completed necessitating more number of calls to be made thus excessive billing Out going calls Most of the time I face the fwg problems A) When I make a call the message on the screen that appears is - Not registered on network. B) The net work indicating bars show nil or negligible bars(Network) C) Message doesnt go as the network shows nil network D) I am unable to hear the conversation clearly E) I am unable to complete calls as they get dropped repeatedly without getting completed necessitating more number of calls to be made thus excessive billing Data I am unable to properly use the network data efficiently Repeaters/ Boosters The two sets installed are not working now May I request you to please do the needful please Regards Major General Dilawar Singh Additional Director General NCC Head of Department NCC, Govt of Gujarat Army Cantt Ahmedabad

Hi, I was using Vodafone Postpaid number [protected] since last 3-4 year but suddenly they stopped its outgoing & incoming calls without giving any prior information. The reason why they have blocked my number because, I had taken a Vodafone Postpaid number [protected] in month of November 2013 for internet use under a scheme wherein they had given me a dongle (KKT3800 – IMEI: [protected]) with free subscription for 3 month with 3G speed upto 3GB & after that 100 KBPS unlimited but after using this I was not satisfied with its speed then I called in his customer care center told him to close this number & also sent mail before generating my 3rd month bill which was completing on 6th February & I had sent mail on 5th February & before mail several time i called him to close this number but despite that they did not closed. Few days later they called me & asked that why you want to close this number then I told him that I am not happy with your speed & therefore I want to close this number then they offered me to convert this number into calling SIM with same offer which I am using in my previous number ([protected]) which monthly rent will be 200/- then I said ok & they sent me a micro SIM Card on my address which was not compatible for my handset & I requested him for normal SIM but they have not given me & they started generating its monthly bill whereas I am not using this number despite that continuously they were generating its bill from last 4-5 months & when its bill gone up 1650/- then they forced me to pay its bill then I said why I will pay bill for that which I have not used then they have closed my previous number- [protected] which I am using since last 3-4 year & there no bill due of this number. I said I will not pay any bill for that service which I am not using then they called my several time on my alternate number & were arguing with me and when I did not pay bill then they stopped my outgoing & incoming of my old number [protected] due to which I am facing lot of problem whereas I am paying its bill on regular basis. Please help to re-activate my number [protected] so that I can use this number. Thanks & Regards, Preet Singh Mo: [protected] & [protected]

MI_cap_750_30d_r_promo_3g activated by the company without consulting me. Clear cut case of cheating by Vodafone india. Relationship no. 8.11576053.00.00.100722. Unable to speak to customer center. Calling 111 I get stuck in IVR HELL. Unable to stop the service from My vodafone in online account. need to stop it.

I had lost my no before 15 days(My no-[protected]) but according to ur agent my no is not in my name and they said that i will got my no if I am coverted it into post paid.Because this no is my official no so i agree to them and take new post paid connection and I got my new sim before 7 days but till now my sim is not activated and I am fade up with the service provided by your customer care executive and your local agent.from last one week I called everyone no one is able to solve my problem yet.If this kind of service is provided by your company then no one is going to take your sim.I have another two vodaphone connection and i m going to cancel my all connection soon.

I had recharge online my net pack i.e. Rs 155 monthly pack 1 GB data on 06-june-2014. Also i got the message from vodafone at 11:43 AM(Thank you for using the vodafone online shop. Your payment transaction ID is MSMP[protected] and you have recharged with Rs. 155.0 eBay India gift voucher code is DUJUCUPBFR.) but the recharge was not successful. There is deduction of Rs. 155 from my account HDFC bank at Vodafone_BD on[protected]:22:13. My net pack is still not activated. I have complainted 2 times on phone but still no action is taken on this.

i have recharged my cell with 350 and dailed *444*76# for getting the benifit of this 76 rupees pack but after that when i have recharged with rupees 72 for roaming benifets, they canclled my 76 rupess pack and now i have left with only 72 pack.. my 76 rupees got wasted.. i want to claim this.

Dear sir/mam Myself Pradeep Kumar and my Vodafone No. [protected]. I have migrated this no. from postpaid to prepaid on 27th March 2014. At that time i have paid 200 extra billed amount after told by your executive. As per information by your executive, with in 60 days my extra remaining balance including security amount (250/-) should be refunded by check. but still i am getting the check of Rs. 200 only. Please verify and refund my remaining amount as earlier. Thanks & Regards Pradeep Kumar [protected] [protected]@yahoo.com

Hello, My name is Tanvi Chodankar and i hold a vodafone connection since over 10 years. I have subscribed to 2GB 2G data plan and i have been using it since many months now. On 6th June 2014, i started receiving an 'H' sign instead of the usual 'E'. Having seen that i called up the vodafone helpline 198 and corporate helpline 55666 to report this, i received vague and different answers each of the 4 times that i called. I made this call to ensure that no 3G plan is active on my phone as i did not want to be charged un necessarily. One person said that vodafone has auto upgraded all the 3G compatible handsets. I asked several times if i will be charged as per 3G rates as i am getting the H symbol. To this the answer remained that i do not need to worry and i will be charged only as per my active 2G plan. To confirm and re confirm when i called for the 4th time on 7/06/2014, i received an answer saying i will be charged for the 3G data that i have used and vodafone is not responsible. My question to vodafone is, how is vodafone not responsible? I have absolutely NOT made any changed to my handset settings ever since i started using the handset in Feb 2013. The only settings made were the vodafone auto push settings on inserting the sim card. Then how did i suddenly receive 3G network without my knowledge. What if i hadn't reported this matter at all? I would have received a huge bill by the end of the month which you would have harassed my to pay. To end with, i just want to state that i WILL NOT pay the charges if i will be charged for 3G data use in my current bill. Request you to own up to your mistake and not charge me for this 3G data. If i am charged or not given a reversal for this, i will have to cancel all my vodafone connections and escalate this matter high up. Awaiting your response _ Tanvi Chodankar [protected]@gmail.com

i have been using vodafone sim for a very long time . about 3 weeks back i recharge 195rs one month 3g pack on my number i havent even got my 3g net i keep gettin normal net . i have been to the vodafone store and called customer care like a million times no one seems to help me out in anyway . i don understand why i pay sp much to get no 3g net at all .. i[censored] do not take immdiate action and restore my net i will have no other option than to file a case in the consumer court and also change my sim and i will NOT recommend vodafone to any of my friends or family .. my registration number is [protected]

I wanted my BSNL number to get portable to Vodafone but the female attendant at Vodafone mini store, Rajpur Chungi, Agra gave me less information which lead to my inconvenience. They should know before they carry on process, should ask every single information related to the same. My BSNL number is o[censored]P East and I want to change its portability to Vodafone in UP West. Since I have no contact in UP East, If anything can be done please respond to this complaint. Priya Sharma [protected] [protected]@gmail.com

I'm a VODAFONE POSTPAIDD customer, I've activated caller tune for a monthly rental of Rs.30/- and song selection charge of Rs.15/- I've activated this service for hearing my favorite songs to my callers, but now the complaint is the service provider are playing their Advertisement before my Caller Tune. Its (promo) approximate length is 7 secs. I want to stop this promo before my caller tune. I've complained regarding this in the customer care (198) but the are saying that its the rule of TRAI. As a customer am paying the rent for hearing the song, not to hear the promo of the service provider. So please help me to deactivate this promo from my caller tune. my number is [protected].,

I dint activated inter-net and also called few days back to ask all inter-net has to disconnect
but now i got 600+ bill still i have 500 cr.limit

If i called to customer care they are telling there is a basic gprs is activated in my number
I told them to disconnect but giving reason that they have are having technical problum so i have to call them again
so they again they charge Rs.1-2

Hi, I have a Vodafone Prepaid connection in Bangalore .From today it is telling that my account is suspended. When i called the customer care they asked me to resubmit the address proof documents in Vodafone office.When i visited they asked me to recharge with Rs:22 to fix the issue and no need to submit the documents. But till now issue is not fixed . When i call customer care they are telling me that everything is fine But i cannot make any call or send sms from my number and there is 291 Rs balance. I want the connection reactivated and both customer care & vodafone care is not fixing issue So i want to register the complaint to fix the issue Thanks Cibin [protected]

I m Narinder singh ..my cell numbr is [protected] ..on date 5.june2014 .time 9:15pm my balance deduct with 99 ..I got a messege from MY DALA..but sir I dont dial any word to activate this service while I m sleeping when this service activate and I got message..plz refund my 99 rupees and stop ur durty MY DALA service...one thing more sir when I have more than 100 balnce in my account ur compny activate paid service witout my permission ..tell me why ?

Dear Sir, My Self AABID.RAINE I Buy an Vodaphone NetCruise Data Crad from Star Communication NIT-1 Faridabad, @[protected] at 29.May.2014 but, this is not activate yet. I already Call many time Vodaphone Helpline –[protected], But yet my Solution is not resolved. I many time visit with Start Communication NIT-1, Faridabad, But My Data card is not Activated, So Short-out My Problem & Activate My Voadaphone NetCrise Data Card - No:[protected] Circle: Delhi AABID RAINE Contact: [protected]