Vodafone India Complaints & Reviews

dear sir, i have purchased vodafone sim 7 days ago ...but the seller not yet recharge frc..even i complaint and call to him...i went also vodafone care they tells your documents are submitted but the seller is not yet recharge frc yet ...i m from kaithat and i have parchased the sim from pehova chowk kaithal the seller name is ramdiya ...plz take a strong action ...my number is [protected]

Dear Sir/Ma'am, I converted my AIRTEL no. [protected] to Vodafone five days back, on 17.09.2014 i got a sms regarding negative verification, i called customer care they said that your address is not located by agent. First of all, I was using a postpaid connection of airtel on this number on same address & that's for last 2 year's and before 2 year i was using this number in vodafone for 3 more years, So i was using this number for more than 5-6 years as a postpaid number. This number is very important for me, I can not afford an Hour of disconnection on this number. And i submitted my passport copy as an address proof, So how can it is not possible to locate the address if a passport has been issued to that address. and this is a well known place in Ghaziabad (NCR) and i have a landline no. ([protected]) and many other government address proof for the address (like Bank passbook, Voter ID, Bills etc) for the given address. I think that verification agents and vodafone fooling me, because no one came at my home for verification. Please look into matter. now my outgoing barred and It is very difficult for me to contact any one as this is my very old number. I need a proper answer for this that why do not vodafone get my address verified first then port my number. Who will pay for this I have to make many important call today. But I was unable because of vodafone. And i have to make call from other sources which costed me more than 800 Rs. Thanks & Regards Shivendra Kaura

My plan is 299 monthly rental with 700MB 3G data and after that it will be 2G unlimited. I have been charged in my Aug and Sep-2014 bill for 2 applications which is Wapvilla and d2c NDTV ( Rs 49 and 99 respectively) Cust care told me that I have downloaded a paid application hence the charges. I have complete record of all the applications in my phone and I am sure that there is no such application in my phone. Charges billed were not correct. Please help Regards, Bikram

Sir I paid my monthly bill Rs.500/- (Five Hundred only) through Vodafone Service Centre, Kovilpatti on 12.09.2014. But Today Outgoing call disconnected (18.09.2014). I call to our service center kovilpatti, they tell we release the outgoing call, still outgoing not release.I have payment receipt also. But today why are u disconnect my call. Please reply to me otherwise I we will go to consumer court .Take the necessary action immediately Our Receipt No : 0731 dt 12.09.2014 Paid Service Centre: SELVI ENTERPRISERS 48 - B, MUTHANANTHAPURAM, Ist STREET KOVILPATTI -628 501 CELL : [protected] MY MOBILE NUMBER : [protected] COSTOMER NAME : ATHIKESAVALU MATCH WORKS, KEELANEELITHANALLUR

DEAR SIR MY NAME IS RAMAN AND MY NO IS [protected] THREE MONTH BACK WHEN MY BILL WAS ONE CALL CAME FROM VODAFONE CUSTOMER CARE NAME OF THAT CALLER WAS MANVINDER SINGH HE TOLD ME TO CHANGE MY PLAN THAT TIME MY BILL WAS DUE HE CHANGE MY PALN OF INTERNET WITHOUT INFORM AND PUT NEAR ABOUT RS1200 INTO MY BILL AND AFTER I CONFIRM FROM MY SOURES THAT THESE THING DONE BY MANVINDER SINGH AFTER I GONE TO CHENNAI FOR TRAINING .BECAUSE OF MY PHONE WAS NOT WORKING I LOST NEAR ABOUT2 LACS OF RUPEES BECAUSE OF THIS AND I NOT BEEN ABLE FOUR INTERVIEW BECAUSE MY PHONE WAS NOT WORKING SIMPLE IS I WANT MY NO SHOULD RESTORE AS SOON AS POSSIBLE BUT ALSO I WANT TO MEET THIS GUY WHOSE NAME IS MANVINDER SINGH OTHERWISE THERE NO OPTION LEFT FOR ME TO GO TO CONSUMER COURT RAMAN CONTACT NO [protected] [protected]

This is the mail i sent to 'vodafonecare.[protected]@vodafone.com' Thu[protected]:52 PM - I have Complaints regarding 3 things. (Number [protected]) 1. The 3G pack of 250 rs, when giving the promotion for this 2 months back, I was informed its for two months ( July and august 2014 ), but the august month bill indicated its reduced rate is been removed and I have to pay 250 Full amount where I have promised 150 per month. 2. The Do not Disturb service has been requested by my side on July 20 th, I was informed it will get activated within 7 days, I reconfirmed the same on 27th and when I started getting unwanted calls and sms again, I have complained about the same and I was complaining all day from 28 to 4th Sept. Yesterday I got call from the Vodafone support saying the issue has been looked into. But Today when I checked the status of the issue, I was informed the DND service is not activated / the request is not registered in my number. - As I already described, I had requested for the DND on 20th July, by sending START 0 to 1909. And I had reconfirmed multiple times to make sure its progressing. - Where did I missed in the process of activating the DND service. o The Customer care has informed me of the status as “THE DND IS NOT ACTIVATED” in my account. WTH ?? o Why my request get “NOT ACTIVATED” o If I have finished all process to star DND why it is not communicated to me by the customer care even after calling multiple times ..?? 3. The Customer care Executive I spoken today – “Rahul Nadugeri” was unwilling to take complaint against the same … ?? – if you are not going to take complaints, why 198 service centre is kept ? a. This guy is not ready to listen to what customer is saying and not willing to file a complaint for which I have called, and asking me to goto Vodafone care personally . Then why he is getting salary ?? This is not the kind of Support, not at least the service I expected from Vodafone. I want explanation for why I was communicated of a promotion for 2 months when its for only 1 month ? I want explanation why my DND request was rejected and I was informed in such late time.? I want to ask if your 198 complaint number is not ready to accept and register complaints why is it for ? Hope to get a timely and accurate support from Vodafone. Thanks, Arjun -- After that i send another mail, checking what is happening, Mon[protected]:45 PM Are you not checking details ..? I was given the 155 offer only for 1 month … in which 2 bills have you given my 155 promotional offer ..? You can check the 3 months bill of my number, June 2014, July 2014, August 2014, ( Hope Your Data Base is having those ). And I am still receiving the Unwanted SMS from numbers (telemarketing / any other) then how is DND activated ..?? Regarding those some of numbers, I have already given complaints ( I believe that complaint is not registered as im seeing your customer care is doing really cheap job of just not reporting any complaints). And one more thing, Is Your SLA is to reply to customer queries by this late ..? after rechecking of your response thrice ?? why is mail not replied to my last mail sent checking where is your response ..?? I raised complaints from 21st July, and today iam receiving first response.. !!! Hope This gets resolved within my billing due date, Otherwise, I believe I also not am not obliged to pay the bill on time, and in that case you have zero rights to charge me for late Bill payments. Really Worst service. - No reponse till now -- The worst service i ever had, -- Switching the operator.

I hadComplaints regarding 3 things. (Number [protected]) <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> 1. The3G pack of 250 rs, when giving the promotion for this 2 months back, I wasinformed its for two months ( July and august 2014 ), but the august monthbill indicated its reduced rate is been removed and I have to pay 250 Fullamount where I have promised 150 per month. 2. TheDo not Disturb service has been requested by my side on July 20 th, I was informed it will getactivated within 7 days, I reconfirmed the same on 27th and when Istarted getting unwanted calls and sms again, I have complained about the sameand I was complaining all day from 28 to 4th Sept. Yesterday I got call from theVodafone support saying the issue has been looked into. But Today when I checked thestatus of the issue, I was informed the DND service is not activated / therequest is not registered in my number. - As I already described, I had requested for theDND on 20th July, by sending START 0 to 1909. And I had reconfirmedmultiple times to make sure its progressing. - Where did I missed in the process of activatingthe DND service. o TheCustomer care has informed me of the status as “THE DND IS NOT ACTIVATED” in myaccount. WTH ?? o Whymy request get “NOT ACTIVATED” o IfI have finished all process to star DND why it is not communicated to me by thecustomer care even after calling multiple times ..?? 3. TheCustomer care Executive I spoken today – “Rahul Nadugeri” was unwilling to takecomplaint against the same … ?? – if you are not going to take complaints, why198 service centre is kept ? a. This guy is not ready to listen to what customeris saying and not willing to file a complaint for which I have called, andasking me to goto Vodafone care personally . Then why he is getting salary ?? This is not the kind of Support, not at least the service Iexpected from Vodafone. I want explanation for why I was communicated of a promotionfor 2 months when its for only 1 month ? I want explanation why my DND request was rejected and I wasinformed in such late time.? I want to ask if your 198 complaint number is not ready toaccept and register complaints why is it for ? -- After this complaint, i got a mail from the customer care saying they will look into and get back within 24 hours, that is long past and no contact. -- After that i sent one more mail, Are you not checking details ..? I was given the 155 offer only for 1 month … in which 2 bills have you given my 155 promotional offer ..? You can check the 3 months bill of my number, June 2014, July2014, August 2014, ( Hope Your Data Base is having those ). And I am still receiving the Unwanted SMS fromnumbers (telemarketing / any other) then how is DND activated ..?? Regardingthose some of numbers, I have already given complaints ( I believe thatcomplaint is not registered as im seeing your customer care is doing reallycheap job of just not reporting any complaints). And one more thing, Is Your SLA is to reply tocustomer queries by this late ..? afterrechecking of your response thrice ?? whyis mail not replied to my last mail sent checking where is your response ..?? I raised complaints from 21st July, and today iamreceiving first response.. !!! Hope This gets resolved within my billing due date, Otherwise, I believe I also not am not obliged to pay thebill on time, and in that case you have zero rights to charge me for late Billpayments. -- Still no response on these.. -- I am switching the operator.

Hi Team, This is Girish, Today Morning 10 o clock i called to 198, Mr . Krishna is attended the call, i asked about my deduction but they respond irrespectively, I told tel me the reason reason for deduction, than he answer irrespectively, I told think has customer around 60 deducted how you are react they i am not bother about money, i have 4 your experience just cut the call like, why you are recruiting this type of people, this is only you are given the training, What r doing team leader and backend team, just send to home this type of people they are not having common scence how to speak customer, i want the answer from your end immediatley .

Dear Consumer Actually i am having chennai based sim card. Now recently I was moved to Karnataka. So that i recharged my mobile with national roaming plan Rs 76. but even incoming calls received, the amount has been deducted from my main balance. The plan is not applied to my number anyway. Kindly help me to resolve Regards [protected]

I RECHARGED FOR MY DATA CARD NO [protected] ON SEP16 FOR 1GB 3G DATA AT RS 195/-. THE DATA USAGE IS REDUCED FAST AND BALANCE DEBITED. REPEATED MAILS SENT TO VODAFONE. BUT THE PROBLEM STILL NOT RECTIFIED. AND THE 1GB DATA BALANCE IS REDUCING FASTER WITHOUT USAGE. HOPE PROBLEM ADDRESSED. SENT MAILS TO VODAFONE CUSTOMER CARE WITH CONTACT NUMBER.BUT NO RESPONSE YET

I had vodafone gujarat postpaid cug & 2 months back i have ported in airtel..since 2 months i have been using airtel. But today my aiRtel services are stopped..they gave the reason that despite i have not paid last bill..Actually i have in advance Paid 250-300 rs. but after it i Have not received last bill by message, email or print..& On calling to vodafone, they are telling my bill is 2200rs...this is not at all possible.my bill could be maximum 500 ...i didnt use that card much...how can they charge this much & how can they stop my airtel service without notice..i want prompt action.

I recharged from their site for Rs 99 prepaid rajasthan and offer was 99Rs full talktime(not mins) for 7days. All i got as talktime was just Rs 2.5 then there's literally no option to talk to their customer care people on 111 or 198. Gov. should ban these cheating companies. my no. : [protected]

Vodafone deducted Rs 99/- from Vodafone mobile balance without informing me. Only send an SMS that I have purchased a coupon to participate a lucky draw competition in m.MyDala.com. Then vodafone customer care saying they can do nothing because I did a chargeable download from MyDala.com. I asked customer case how an outside company automatically deduct my mobile balance? no answer. So its group fraud scam by Vodafone and MyDala tied up...

Hello ! I am a vodafone customer ( Jayaraja [protected]) and used it more than 5 years.. I have faced the problem on yesterday 16/09/2014 that, my mobile consumed the 2 GB Internet on mid night with out knowing of me ... I found the information morning 17/09/2014 from vodafone about this ... Here is the real issue : Vodafone notified me to pay RS 12000 for consuming the Internet and crossed the limit o[censored]sage, A) Actually my credit limit was set 5000 Rs only .. But they are allowed the usage limit more than credit limit. B) They are calculating the unfilled amount with out visible method of calculation as well as none of consumer and even support team unable to tell us the unfilled calculation .. Its really hard to hear and how would vodafone do business legally with out proper information to client .. ... I am a very bad our my self due to unknowing using vodafone calculation since 5 years/ I am looking for some support and action against the following case to protect other users./ Best Regards Jayaraja R

I am using Vodaafone internet. Yesterday Rs. 49 was charged in my bill. Reason was shown in bill was DNLD_DWAP_WAL_0049_PPU_FUT00130. Again Rs. 99 was in next bill. Same reason was shown in bill. Also reply from Customer care officer was that you are surfing chargeable website. But I have not surfed any type of chargeable website. It is completely baseless & wrong charged

डिअर सर, 2 month से मेरा नंबर बंद पडा है कितनी बार मैं वोदफोने स्टोर विजिट कर चूका हु सेक्टर-37 chd, बस एक बार वेरिफिकेशन नेगितिवे हो गई थी. क्यूंकि मेरे लड्लोर्ड को मेरा नाम नही पता था इसलिए फिर उसके बाद कोई एक्शन नही लिया गया.. प्लीज सर मेरा नंबर activate करा दिए ... कितनी बार complaints क्र चूका हु कोई सुन के राजी ही nahi मेरा नंबर :- [protected] थैंक्स सर, मुकेश भगत [protected]

Dear Consumer, The vodafone offered the plan for roaming users. Actaully i moved to chennai to bangalore location. To avoid incoming call deduction regarding roaming, i reacharged with Rs 76 today. (https://www.vodafone.in/prepaid/roaming/pages/nationalroam_che.aspx?cid=che). But when i received incoming call from chennai, my main account balance deducted Rs 14. Can you please resolve this? i have added screen shots.

Dear Consumer, Actually i am coming from chennai and i staying at banaglore. Recently i recharged Rs 76 with National Roaming (https://www.vodafone.in/prepaid/roaming/pages/nationalroam_che.aspx?cid=che) to avoid incoming calls amount deduction. After my recharge today i had received a incoming call from chennai, my main amount was deducted(Rs 14). Can you please resolve. Regards Rosan [protected]

Hi, i have a Vodafone pre-paid sim and my number is [protected].few days ago I made a recharge of rupees 21 for roaming in which Vodafone offer that roaming will free in up(west) for incoming calls but I have visited two times to up(west) and my roaming is still deducting from my main balance. I have tried many time to contact customer care of Vodafone but they are unable to solve my issue. Please provide me assistance in this.

I am an user of Vodafone Postpaid for last 3 months. I have a 1.5GB 3g plan (after 1.5GB, unlimited 2g) I was charged Rs 49(two time 49*2) for downloading some wapvilla(doesn't know what was that). When I called customer care, they told me that I have accessed chargeable sites but when I asked what are the list of chargeable sites, she didn't told me anything. Please help me. Thanks vodafone irritating customer