Vodafone India Complaints & Reviews

I Have been charged rs. 750 unnecessarily on my vodafone postpaid. I have a 250 rs pack activated where the Representative told me that I will be getting 1GB 3G and unlimited 2G after that. As you can see in the picture attached, even my plan details suggest the same. My last month bill showed 750 rs for "capped" plan or something. I did not authorize that nor was i informed. I went to the HSR outlet(Bangalore), They told me they shall waiver the 750 off a week ago but no action has been taken yet.

Vodafone tell us, Provides 2g internet speed 100 kbps, and sometimes tell 90 to 100 kbps.Today I recharge 58 pack i got 500 MB GPRS balance. when I connect and open gmail and any other site (only single page) neither gmail or other site not open properly.to check speed it shows 2 to 22 kbps maximum speed.worst speed provides and telling lies to customers.Nonsense and [censored]ing company in Odisha and also providing bad gprs speed in Bhubanaeswar .Address- Mancheswar, Bhubaneswar

I am trying from 2nd of sep to adjust my security amount of rs 1000 to adjust my bill .. but they r not listening ... i have deposited this amount for my ISD services .. now i have stopped it on 7th of sep ... But they still want to adjust my security amount to my bill ...

Hi. I got recharge for Rs 375 (250 talktime + 125 net pack). I did this twice and my balance got deducted twice (total Rs 750), although the balance is only upto Rs 375. I tried calling your customer care and speaking to them, but they are very rude & are not giving me any solution. My problem is that I live away from the city hence cannot go to a centre personally. Kindly refund my amount.

MYSELF OBSERVED MANY TIMES THAT THIS COMPANY IS JUST LOOTING THE INDIA BY OVERCHARGING THE BILL. DESPITE SEVERAL REQUEST NO BODY IS READY TO RESPOND. I HAVE PAID RS.10000 FOR THEIR DADAGIRI. I NEVER EVER RECCOMEND THESE FRAUDS. MY NO. IS [protected], THESE PEOPLE ARE NOT READY EVEN TO LISTEN. I HAVE DECIDED TO QUIT THIS PROVIDER, I WILL ALSO CHANGE MY ALL 23 NO OF FAMILY AND BROTHERS FROM VODAFONE TO ANOTHER BUT NOT THIS CHEAP COMPANY

Dear Viji sumesh/Bindu Nair With reference to your below mail, I had logged the complaint on 26.08.2014 and my request no. was 75249340. While talking to Mr. Vijay Chauhan he ask me to wait till 4th September .Up to 3rd September I neither received any call nor mail from your end. On 4th you have sent a mail stating that your network team had tried in my contact no [protected] the call was unanswered. You can consider this also as a part of our complaint. If I see any missed call I call back to the same no. And related to the alternate no. it was clearly mentioned below.(my land line no). If you required more time you can mentioned that instead of sending such mails. Kindly look in to the matter serious and come out with a solution at the earliest. From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com] Sent: 04 September 2014 20:53 To: [protected]@nikoindia.com Subject: Re: RE: irresponsible service Dear Mahesh, We have received your email dated 26/08/14 for your multiple Vodafone mobile numbers. We would like to confirm you that we are in receipt of your concern regarding your network issue at GSPC NIKO resources ltd, Hazira oil & Gas facility, Hazira village, Surat-394270. Further, we would like to inform that our network team tried to contact you at your mobile number [protected], however, there calls were unanswered. Hence we request you to provide your alternate contact number so that they can contact you and discuss the matter further and get required feedback. Your reference number 75249340 which is registered on your mobile number [protected]. A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) • Analyze & pay bills online Register/ Log in My Vodafone by clicking on the following link - https://www.vodafone.in. Dial *111# (toll free) from your mobile and get details of your bill, unbilled amount, services, payment, current tariff information and much more. We value your association with Vodafone. Happy to help, Viji Sumesh On behalf of the Appellate Office Contact numbers: For any queries call 111 or +91-[protected]. For any complaints call 198 toll free helpline Fax number: +91-[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in On 8/26/2014 11:44 PM; From: [protected]@nikoindia.com; To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: vodafonecare.[protected]@vodafone.com; [protected]@nikoindia.com; Keyur.[protected]@vodafone.com; Imroz.[protected]@vodafone.com; Sachin.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; corporatehelpdesk.[protected]@vodafone.com; [protected]@nikoindia.com; ; Subject: RE: irresponsible service; Dear Bindu Nair, Further to the discussion today with Mr. Vijay Chauhan for the below said matter, the same has not yet been resolved. A complaint had been logged in again today (request no.[protected]. He has asked me to wait till 4Th Sep’14. We have been given such assurances many times but the waiting still continues without any permanent solution. Below mentioned are the dates on which we had communicated with all the people addressed above: (a) 27.03.14 (b) 17.06.14 (c) 09.07.14 (d) 22.08.14 (e) 26.08.14 You can refer to the below mails dating back since 2013 and your replies for the same. What action are you going to take now? Awaiting your reply. Thanks & Regards Mahesh R ¦Sr.Officer Admin & HR ¦Niko Resources Limited GSPC-NIKO JV, Hazira Gas processing Facility, Surat - Gujarat, India. From: Mahesh [mailto:[protected]@nikoindia.com] Sent: 19 July 2013 12:23 To: 'nodal.[protected]@vodafone.com'; 'appellate.[protected]@vodafone.com' Cc: 'vodafonecare.[protected]@vodafone.com'; Mistry; [protected]@nikoindia.com; Keyur Chhaya (GUJ) (Keyur.[protected]@vodafone.com); Imroz Mistry (GUJ-NE), Vodafone India (Imroz.[protected]@vodafone.com) Subject: irresponsible service Dear Ms. Bindu Nair, With reference to your below mail, I had called in your below said no. and the call had been attended by Ms. Thara gangavani. She told me that “I am not able to divert the call to Bindu Nair. If you have any query or complaints, i will solve the problem”. I don’t want to talk anything to the customer service guys as they have not been able to rectify our company issues. If a customer is sending a mail to the Nodal officer, that means the customer is not happy /not getting proper support/service from you team. From the below 3 points, after several reminders the point no 2 and 3 have been solved. Still point no.01 has not been rectified. If you are not able to rectify, we will have to look for an alternate solution. Communication copies have been attached for your information. 1. Signal drop (verbal complaints have been made several times to Mr Keyur Chhaya, Imroz problem not solved) 2. Delay in getting bills (several reminders required)( Reminders attached) 3. Delay in change of address (several reminders required) Kindly look in to the matter seriously. Thanks & Regards Mahesh R ¦Sr.Officer Admin & HR ¦Niko Resources Limited

As I have changed my VODAFONE prepaid connection ([protected]) to post paid connection on 11/07/2014 and I have activated a plan of Rs.299/- which encloses 1 GB data plan, 400 local minutes and 100 SMS.And I have used my data as per the plan.But I have received my first bill on 22/07/2014 which charges an amount of Rs.1437/- in extra.When I have discussed this issue with the customer care executives, they explained me that they generates the bill for the customers on 22nd of every month.So they have charged me the amount for 11/07/2014 to 22/07/2014, for 11 days.What they are explaining that they have charged me on the basis they have divided the 1 GB data for 11 days.The above mentioned details are not informed to me by the customer care and my plan does not got deactivated as it got expired. I have received my 2nd bill for the next month from 22/07/2014 to 22/08/2014 having the above mentioned plans for 1 month and I was using data during the period.My data got over within 10 days and I have requested to activate the same plan and activated the plan.Then also the bill comes with an extra amount of Rs.496/-.These extra amounts exceeds my financial limit and it is not affordable for me. I have discussed again the issues with the customer care head and without giving information they have disconnected my number temporarily.I am using the number for the last 5 years and this is my official and my permanent office number.As this number got cancelled, I have suffered lot of losses in many ways.

I have number [protected] submitted all documents for porting from dolphin to Vodafone. On 28th august 2014.. Now two weeks later still nothing is being done and I'm told tat wait for another seven days. And that if nothing is being done then we will resubmit after 7 days . My UPC expired yesterday. And when I''my trying to check the status of Port request at mnpindia, it shows request not received. Please register my complaint Deepshikha ! Report Spam

sir, i am from mumbai.i am not able to make any calls since yesterday, the moment i try to make any call, it shows on my screen NOT REGISTERED ON NETWORK. I am facing a lot of problem becauce of this inconvenience. kindly fix this problem at ur earliest. my nos-[protected]

I have got excess bill amount for my postpaid number [protected]. One internet charge of Rs. 100 for myplex_ap was added wrongly. I want this to be deducted from my bill .Please take necessary action ASAP/My bill date is due 19th Sep.Please give me a call. Thanks, Sayan Mob: [protected]

Hi, I have Vodafone postpaid plan with 300 MB 3G every month. My 3G usual is primarily during commute time from home-to-office and vice-versa, and I use Wifi or Internet usage at both Home and Office. Now, my usual trend of data usage usually fits the 300 MB/month plan, and I have been doing that for last 18 months. In the August period, I received a message from Vodafone, on Aug 17, 6:40 PM that I've used 80% of my usage. And then immediately I received another message saying my Internet pack has exhausted (Photo attached). So, that means...I exhausted 20% of my 300 MB pack in 1 minute? This was frustrating, and I stopped using 3G during the rest of bill-period after that. And, after 2 days, I get a call from a Vodafone representative (can't recall his name now) saying they have recorded an additional usage of 70-75 MB for the month, which was even more frustrating, and I raised the concern to them, but they didn't provide any help. So, I waited for the August-period bill to be generated, before I raised my complaint here. Attached snapshot of data-usage charges. One more thing I want to highlight here, I get NO network connectivity at home. Absolutely ZERO! So, if you try to reach me on my cellphone regarding this complaint, you'll find it unreachable most of the time. I'm reachable via my undersigned email address. To summarize, I'm not at all comfortable with paying additional charges for something I didn't use. Kindly look into this, and provide me with a solution. Thanks and Regards Harshdeep Singh [protected] [protected]@gmail.com

Hello sir..my no is [protected]. On 8th of September I recharged my no with a pack of 147. I was getting a msg about offer of 3G internet that on recharge of 147 I will get 1 GB 3G internet but wen I did I received only 500Mb data pack...I tried to contact ur customer care everyday but dey did not helped me...I talked to Ms Shivani on 10th of September and she said that I will receive a complain msg and a call wud come but it did not happen...den on 11th of September I talked to Mr Ramanuj. He did nothing and said he can't help.Its my kind request you to take actions against dese two persons and solve my problems. Thanku...

My Vodafone no is [protected] and I have a monthly fixed plan of Rs 599 in which I get 750 local +STD mins free, 200 SMS and 1GB unlimited 3G data. Since it is fixed plan I get a bill of (Rs 599+service tax 74.04) Rs 673.03. This month I received a bill of Rs 732.57. They have levied charges of Rs 30 towards download charges which I have a unlimited internet and I have not download any thing.My total mins was 373 and they have levied Rs 2 for call charges whereas I have 750 mins free.They have also levied Rs 18.60 towards concall charges which is absurd and is not charged in any other service provider and moreover I have never made any conference call also. They have levied charges for roaming of amt Rs 14.10 but I have not gone out of state in last 3 months. When I called up customer care the person behaved very rudely and bluntly refused to take my complaint and said I have pay for all the charges even if I have not used it. This kind of fraudulence and such behavior is not acceptable. Vodafone is fooling customers. I am not going to pay a single penny extra. How dare customer care executives have such audacity to talk to customers such rudely and tell them do whatever you want to do.if the don't get a revised bill with all my wrong charges revised I will certainly change my service provider.

Dear All, i have also face same. some culprits share your personal data on pakistani web site... +92 country code of pakisthan they are MC ... please write to TRAI IF your service provider can not take necessary action against them.. please avoide to use free downloads site like PK SONGS etc... if you share your personal details there then they will use your details in such type of activity...

Hello sir, i am consumer of Vodafone since last year and haven't faced any issue regarding wrong deduction. on 10 sep14 i have got a message that i have lost 99 ₹ on downloading some (shots ). Though i am not did it of it. i placed a complaint to customer care on 10 sep 14 17:58hrs .that customer care representative assured me refund of my balance in next 24 hrs but he didn't even register my complaint.. Its the serious issue he was misguiding the customer as i came to know this on 12 sep 14 morning when i called care again .. I request you plz don't misguide the consumers... Please look into the matter as care is not helping me on my problem..

Below is a snap shot of the emails floating around which might give you some background of the issue: 1) As of June 09th, credit limit of the number [protected] is 5800 Rs (aprox), 2) Vodafone reports bill of 14000+ Rs on the number out of which 12000 (aprox) is for data usage. 3) June 25 : Vodafone increases the phones credit limit to 7300 + Rs 4) Customer agrees to the accidental data usage on June 09th (although no evidence found as the phone was switched off. Bill shows data usage within few minutes time frame) 4) Customer requests why phone was not barred as soon as the credit limit was hit for the phone which was 5800 Rs as of June 09th. Evidence can be provided showing mail from Vodafone showing credit limit was 5800 Rs up until June 25th. The incident in question happened on june 09th. 5)Customercare provides a short span - long span theory according to which credit limit is a bogus concept for short span calls. Not sure what constitute short span - long span duration. 6) No answer provided on how does this concept work on a prepaid number (non postpaid) . Does Vodafone allows prepaid number to talk infinitely in a short span of time. 7) Customer agrees to pay the amount uptill the credit limit as that is the stake on the customer 8) If Vodafone has a system deficiency where it cannot disconnect the call once the credit limit is exceeded, the cost should not be levied on the customer but borne by the company.

CUSTOMERS' CONSENT BEFORE VALUE ADDED SERVICES VODSUGGRULE CUSTOMERS' CONSENT BEFORE VALUE ADDED SERVICES VODAFONE, INDIA THE MOBILE PHONE SERVICES PROVIDER IS THE COMPANY WHICH LOOSE ITS CUSTOMER BECAUSE OF THE COMPANY'S GREED FOR MARKET DEVELOPING, FOR SELLING INTERNET SERVICE FACILTY AND TO OBTAIN UNDUE INTERNET SERVICE CHARGES . IN MANY CASES THE CUSTOMERS IN INDIA DO NOT USE INTERNET SERVICES ON THEIR MOBILE PHONE BECAUSE THEY EITHER USE WI-FI FACILITY OR USE ANOTHER MOBILE INSTRUMENTS WITH INTERNET FACILITIES OR USING NON COMPITENT MOBILE PHONE INSTRUMENTS OR NOT USING INTERNET FACILITY AT ALL. EVEN AFTER KNOWING ABOVE FACTS, ONLY BECAUSE OF GREED OF MARKET DEVELOPING AND TO TAKE AWAY THE ADDITIONAL CHARGES THE COMPANY IMPLEMENT THE TAC TICS THAT ANY NEW CUSTOMER INSERT HIS/HER SIM CARD IN HIS MOBILE INSTRUMENT OR EXISTING CUSTOMER CHANGE THE SIM CARD TO ANOTHER MOBILE INSTRUMENT, AUTOMATIC INTERNET FACILTY STARTS UP AND BILLING STARTS FOR INTERNET FACLITY CHARGES, EVEN THOUGH THE CUSTOMER HAS NOT REQUSTED FOR, NOR CONSETED FOR, NOR OPTED FOR SUCH FACILITY. MANY A TIMES THE CUSTOMERS DO NOT KNOW THE POSITION UNTILL THE HIGHER SIZE BILL IS RECEIVED FROM THE COMPANY. BECAUSE OF SUCH TAC- TICS THE CUSTOMERS ARE ANNOYED. THE COMPANY DOES NOT SOLVE THE GREVANCES OF THE CUSTOMERS, UNDER THE GREED OF OBTAINING THE ADDITIONAL INCOME AS CHARGES, MISCONVINCING THE CUSTOMER THAT THE SERVICE IS ALREADY UTILISED BY THE CUSOMER, OR THE CUSTOMER CARE CENTER EXECUTIVES NOT PROVIDED DUE POWERS FOR WAIVING SUCH CHARGES ETC., ULTIMATELY THE ANNOYED CUSTOMERS MOSTLY PAY THE BILL UNHEAPPILY. AFTER REPEATED EXPERIANCE CUSTOMERS ARE FORCED TO CLOSE THE ACCOUNT WITH THE COMPANY. IT IS TO BE SUGGESTED, FOR AVOIDING SUCH A SITUATION, THE TRAI SHOULD CONTORL THE TELECOMUNICATION COMPANIES AND SHOULD COMPEL THE COMPANIES FOR STARTTING UP ANY VALUE ADDED SERVICES, THE COMPANIES SHOULD ADHARE TO THE RULE FOR OBTAINING THE FORMAL REQUEST OF THE CUSTOMERS, ADDITIONAL CONSENT OF THE CUSTOMERS AND FINALLY CONFIRMING THE CONSENT OF THE CUSTOMERS BEFORE STARTING OF RQUESTED VALUE ADDED SERVICES. THIS MAY LEAD TO AVOID CUSTOMER COMPANY CONFLICT. THE CUSTOMERS WILL NOT PENALISED FOR UNDUE CHARGES. JAYDEV PATHAK MOBILE No, +91 [protected] 12.09.2014 　 　 　 　 　

WHEN ANY CUSTOMER VISITS AT THE CUSTOMER CARE CENTER / HELP CENTER OF VODAFONE INDIA FOR THEIR MOBILE CONNECTION PROBLEMS THE EXECUTIVES OF VODFONE, WHO DEALS WITH THE CUSTOMERS, RARELY / HARDLY PROVIDE ANY WRITTEN GIST OF THE PROBLEM / REQUEST/ ISSUE, THE ACTION TAKEN OR TO BE TAKEN FOR RESOLVING THE ISSUE, THE TIME LIMIT TO' RESOLVE THE ISSUE / COMPLAINT / REQUEST / PROBLEM, THE DESCISION TAKEN, AND CUSTOMERS CONSENT FOR CLOSUER OF THE ISSUE. MANY A TIMES IT IS FOUND THAT THERE ON THE CUSTOMERS' ACCOUNT SUMMERY PAGE IN THE COMPUTER NO NOTING OF CUSTOMERS' VISIT WITH DATE AND GIST OF THE VISIT APPEARS NOTED. AFTER A FEW DAYS, AGAIN THE SAME CUSTOMERS' SAME ISSUE / PROBLM / COMPLAINTS ARISE AND AT THAT TIME THE CUSTOMERS CAN NOT PROVIDE ANY PROOF THAT HE HAD COME FOR THE ISSUE / PROBLM / COMPLAINT ON SUCH AND SUCH DATE(S). THE CUSTOMERS ARE FINDING DIFFICLTIES AT THAT TIME. THUS THEY ARE ANNOYED AT THAT STUATION, AND MOSTLY THEY RESIGN FROM THE UTILISATION OF THE SERVICES OF VODAFONE. THE FORMAL PROCEDURE NEED TO BE ESTABLISHEDED FOR GIVING SUCH WRITTEN GIST OF DISCUSSION DURING THE VISIT OF ALL CUSTOMERS STATINGGIST OF THE PROBLEM / REQUEST/ ISSUE, THE ACTION TAKEN OR TO BE TAKEN FOR RESOLVING THE ISSUE, THE TIME LIMIT TO' RESOLVE THE ISSUE / COMPLAINT / REQUEST / PROBLEM, THE DESCISION TAKEN, AND CUSTOMERS CONSENT FOR CLOSUER OF THE ISSUE. REQUEST FROM JAYDEV PATHAK POST PAID MOBILE CONNCTION No, +91 [protected]

Random and unsolicited charges for some downloads from WAPVILLA site, which I never visited and that too at midnight 1:30am. When dialed 198 for complaint on 11th Sept 14, no proper answers from operators. Call reference no [protected] & [protected]

IM DINESH RICHARD IVE CALLED 198 CSR DID NOT RESPONSED TO MY REFUNING AMOUNT 5RS WITHOUT Listening he disconnected the call and I'm. also a csr of realiance but I've completly disappointed. PlPlzPPlzPlz take action today 5rs tomarrow 5000 on postaid...