Vodafone India Complaints & Reviews

I didn't activated any plan named MI_CAP_1050_30d_R_PROMO_3G but still its reflecting on my bill and its adding extra 1050 Rs. in my bill. I am not going to pay for the plan which i had not activated please Resolve my query and change my bill amount else I am going to port my SIM to some other network. I had word with Vodafone Customer Care person but they don't have any answer n they cut my call. And they are also saying that I have to pay complete bill as its post paid and bill generated cannot be changed.

its a complaint for vodafone store aliganj lko store employee name ranvir singh mobile no [protected]
as per our conversation he gave me 2 hr tym to switch my prepaid vodafone no to postpaid bt whn i submitt my all documents thn he said its active in 24 hr...n give me a very bad response

plz solve my problem

Hi my name is raj kumar shah my contact no is-[protected]. it has been 3 months you have been over charging me the bill it has been noticed that the bill you have been sending me is way beyond what i have been using your services so iam not satisfied with your service. this i have been complaning with your customer care from the last three months, but no one is understading my promblem.. if this problem is not sorted out i am going to closed this NUMBER.

Hello,

I had requested vodafone four months back to deactivate my cell number for temporary time and to keep it in safe custody as I was going out of India. I sent them many e-mails for this and every time a new vodafone executive will reply to that with different information.

They asked us to visit vodafone store, when my family memeber visited the vodafone store, they informed that as my number is a corporate number, I have to deal it through corporate.[protected]@vidafone.com team. They simply passed the ball form one court to another for some time.

in between every month they send the bill and I had to pay it. Now this is too much.

Now they are replying that we tried to reach you on your phone but we could not. what kind of excuse this is? If I am out of India, I am requesting to deactivate my number then why are you trying to call me? why can't you make it clear in e-mail.

Is this vodafone's strategy to keep on delaying such request so taht they can charge us every month and knowing that customer is out of india so he is helpless.

Kindly look in to this and do the needful so that such giant telecom companies doesnt cheat Indian customers like this.

Thanks.

best regards,
Maulin

I called up vodafone customer care twice but both the time my call was put on hold and also was not attended properly as I have activated an Internet pack of Rs 449 with an offer of 45 day validity but the account shows that it would expire in 28 days only, now I would like to know about how can I avail this offer. When I called up the customer care they didnt respond as per my wish and transfered my call to some unwanted IVR. I hope you will solve my concerns very soon. Otherwise I am looking to switch to airtel from vodafone. My Phone No. Is [protected] Email id [protected]@rocketmail.com

I have ported from another service to Vodaphone since they promised me 3 G services in the area that I live. I have not received 3G and the handset shows only 2G services. On raising a complaint they tell me to increase the plan rental to enable 3G services. 3G is not available at all. These people are cheats and earning money by providing false information Ratna

My Vodafone Lapu Number is [protected]. The SIM t was suddenly closed on last 26th
November 2012.When My Lapu stock Balance is Rs. 981.37. Then The SIM was reopen last 7th
January 2013.Then I have Contact Vodafone Lapu Care Call Centre 129 for My Lost Money.At that
time 11.04.2013(11:31 am.) Customer Care Officer Mrs. Shreya Chakrabarty was pick My Call and getting a complain Number 2944 from her. She tell my problem is Solved within 2 days. Next time I
have call 14.04.2013. (08.23 pm.) Customer Care Officer Mr. Amit
Mahakuji. He will also tell my problem is Solved within 2 days. When my problem
is not resolved. At that time I will have call many more Customer Care Officer
they also same. Next time I also contact Vodafone Company Distributor Mr. Roni – [protected], Vodafone Diller Mr. Babu – [protected], Vodafone CSM Mr. Rasid – [protected], Vodafone Area Manager Mr. Chinmoy Ghosh - [protected], Vodafone ZBM Mr. Arindam Roy – [protected]. They are also Known My Problem and reply you will get your refundable Money quickly. They are also cheet me. Then I have send an e-mail (vodafonecare.[protected]@vodafone.com) Vodafone care last 5th February 2013. 9:07pm. E-mail reply your problem is resolved quickly. Now at this time I have not got my refundable Money of Rs.981.37 from Vodafone Company. Please tell me how can I get my refundable Money from Vodafone company.
From,
Golam Ali Akbar.
Vill.- Sambalpur.
P.o.- Sambalpur Tall.
P.s.- Ratua.
Dist.- Malda.
PIN No.- 732102.
West Bengal.
e-mail: [protected]@rediffmail.com

Dear Sir,

My mobile No. [protected] using at Ballarshah. I have lodged to switch over porting No. VZ111781 05.09.2014 at 06.05 pm and received a message dt. 11.09.2014 takes 96 hours for clearance. Till date I have not received the clearance.

Please look into the matter to give clearance immediately.

I relocated from Mumbai to Pune in May 2013 and as suggested by Vodafone, I converted to "Roam like Home" service under the same rental plan so I will not be charged roaming all over Maharashtra. However, my calls randomly have been charged to roaming within Maharashtra. Same numbers are sometimes billed properly and sometimes as roaming. I visited the Baner Vodafone Customer Care and they agreed to the erroneous billing, however, showed their incapability to help me. I have been writing to Vodafone for this and spoke to Customer Care representative who arrogantly refused the error and asked me to analyse the bill and show him where all errors are and which bills. If Vodafone makes a mistake, why should I work on it. They need to work on the same. Due to the above, I had to restrict my payments so that Vodafone responds and resolves. However, they started charging and realising late payment fees from me in addition to the illegal extra charges. Again in June 2014, I wished to convert to prepaid as I am not using the rentals plan fully. However, I have not been able to as my above queries are not resolved. Instead, I changed to lower tariff plan. However, despite going for Rs.125 rentals, every month Vodafone is charging me Rs.199 as rental and despite writing a letter and forwarding chain email wherein I subscribed to Rs., 125 plan and confirmation from Vodafone, they still write email to me that billing is correct. Today I tried to locate Vodafone Customer Care - but the online 198 vodafone number could nto help me with location in Pune. Then as he suggested i send sms "STORE AREA" to 111 but got the notification servcie is not available. I went to Vodafone centre but it was closed. Baner Customer Care i ahve been to earlier has refused to help me though they have agreed i have been billed erroneous and higher amount since May 2013.

I were making a call at 6:13 on mobile no.[protected]. To your customer care name (neha) about full talktime offer then she suggest me to recharge full talktime of125 . But i get a net data not a full talktime. i Want to file a complaint to your customer care neha And she bear me a loss Of 125 And taking a immediate action of that care neha.

Sir I, kv.sai chand (demo sim no-[protected]) had taken this sim last 10 days back, it ativated also but my Vodafone distributor saying cock and bull stories about sim and he did not loading balance t my demo.due to this I lost many of my valuable vodafone customers.Really i'm much disappointed with my area distributor. Please checkout my problem... Kv.sai chand [protected]@gmail.com Pulivendula, ap-516390.

Ref: Breach of terms and condition of services provided by yourgoodself.
Sir,
This is to informed you that I am a bonafide user of Mobile No.[protected] vide its SIM Card No.[protected] That I am enjoying the services of your company in shape of Post-Paid connection under the scheme Ad-On Mobile No. vide Mobile No. [protected]. It’s further intimate to yourgoodself that my services of the mobile no. [protected] has been withdrawn without any notices whatsoever; despite of sufficient ‘Credit Limit’, which have been laying on that point of time in the aforementioned Mobile Number. Being aggrieved this sudden problem, I have been immediately contacted to your ‘Customer Care Executive’ as given by yourgoodself for redressal /query of the customers grievances and has raised my grievances to themselves but he/she has not been given me any satisfactory reply for redrassal my grievances, I have also made a request to transferred my call to any competent authority (Senior One) but she/he has turned down my frequent requests in this be half and therefore she/he completely failed to discharged my complaint in regards to withdrawn of the services of my Mobile Phone.
I am a business man and dealing in cell-phone services of HTC Mobile in Allahabad, as Authorized Service Center of HTC Mobile, I am receiving and making a lots of call from my valuable customers but all of sudden withdrawn of services of my mobile, I am fallen under the mental anxiety as well mental trauma and directly facing the pecuniary losses worth Rs. 1, 50, 000/- a part from damages.
So, therefore, yourgoodself have been found apparently guilty of breach of terms and conditions of providing services rendering to your customers. Yourgoodself is asked to pay the damages in respect of aforementioned terms and condition of the legal notice in a shape of Rs. 1, 50, 000/- as well mental agony and trauma, within a period of seven days, after the expiry of this notice. In case yourgoodself shall not abide by the terms and conditions of the aforementioned legal notice therefore yourgoodself shall be liable to sue under the Civil as well Criminal law/
liabilities, both the Liabilities shall be carried-out / launch under your expenses.
Date:-14.09.2014
Place:- Allahabad Thanking You,

Girish Kumar Agrawal
1, S.C. Basu Road,
Infront of Chameli Devi, Dharamshala.
Mobile: [protected]
E-Mail-girish.[protected]@gmail.com

My no. Is [protected] and on my this no. Best comes 160 talktimes comes with 160 topup W but when I recharge only 140 talktimes Comes after it I call for complaint but they are no intersted in it Same thing happen before also They cheated consumer

I am really disappointed by the behaviour of your executives.I had ported my mobile Number [protected] from IDEA to VODAFONE last week. It was working fine, but on thursday 11.04.2014 evening. The outgoing of my number has been stopped. I think due to network issue, the service is not working. Next day on 12.09.2014, I had received a message for barring of outgoing services. Around 10:00 AM i talked with Ms. Komal ([protected]) who contact with me regarding the port of my number, she told me that my number will start within 30 minutes. After that, she had not attend my single call. I had wait for half day with her poor response, i contact with nearest vodafone mini store at Mall Road Ludhiana, they told me my number is stopped due to negative verification but as per my knowledge your verification team contact with my senior officer and she provide the information about me to them. Then an executive name Liya (Name not Sure) send a reverification request mail arond 03:15 PM and promise me that my services will active on saturday morning. On same day, i had also personaly met with Ms Komal for same issue and she also request me to wait for tommorrow/ Saturday morning and my number will start before 12:00pm but today, when i contacted with Ms/ Komal and Mr. Sahil, their is no reverification mail is received by them and my number is not working till now and it may be activate on monday on 16.09.2014. I am a physically handicapped person, and unable to climb on stairs without any help. So much diffculty is faced by me due to their negligence and careless behaviour. I am using my another number which is a std number. I am getting roaming charges on that number. Please understand the problem and take a strict action against them. With Thanks & Regards, Pradeep

Very bad to say a multinational brand had such kind of people at customer care who does not know how to spk with the customers I had called up at customer care to check the status of online refill i had done to my wifes no, but first of all the agent was confused he told me to speak in hindi as he does not understand english, it was ok no issues but when i was trying to ask him about the status he was lost i think he was not trained at all and the way he was speaking was very rude, he is telling me to go and check online as i have done online refill, when i asked him if you are not able to solve the issue, plz pass the no to your manager i will spk with him, he started telling me i am there why u want manger u do what u want to do, and at last he is laughing and telling apka din shubh rahe When i asked his name and emp code he told me his name Elias which i think was not his name and had cut the phone without listening to me . I cant imagine how vodafone is growing with such poor service, i am anyways quiting vodafone service and i do not know how much customers have already done this

Dear sir / madam, sub : Vodafone data plan recharge Reg..., I had recharged 155.00 Rupees for 2G data plan, But received 525MB free 2Gdata. so please resolve the problem. With Regards Mangamma Mobile no : +91 [protected]

Dear Monica Pathak.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had been using your vodaphone service since last 2 yrs. However due to better rate provided by IDEA i.e.700 minutes free in same plan. I had switched over service to IDEA from VODAPHONE on 17th June 2014. The billing of June was charged to me without STD discount in June 2014 as per plan of which I used to get it monthly. Despite I visited on store 8th Aug 2014 and explain all that STD discounted not passed tome and bill overcharged. Though I made a full payment considering that refund of excel would be made a short of time considering your VODAPHONE mistake. I made a complain vide ID no [protected]and made full bill payment despite unwanted charges /wrong charges to me. Again, I visited on 9th Sept that refund still not made to me against full payment made by me considering commitment on 8th Aug. I was standing in a queue almost 2 hrs. Both time and discarded my day for making a complaint for resolution of which needed leave from office both time. I had made full payment as gentlemen and avoiding any kind of adjustment transaction on dispute amount. Today, 13th Sept Saturday, again I went to STORE and surprised that refund is not made yet to me. When I tried to connect Branch Manager, he was also left the office early and saying that come on “Tuesday” ( AGAIN ITAKE LEAVE FOR REFUND !!!) and DIDN’T READY TO LISTEN even on cell in spite of organization error. (Whatever Company CORE value towards customers? It likes good on your board and does not impact on serviceability!!! I don’t know why customer wait for refund if bill charged incorrectly by them? Why should I wait for more than 35 days to resolve the issue? How many time need to visit to SOTRE for refund request? Who will bare of cost of 3 half working days of which wasted by them? Please response me considering harassment faced to me for 3 times on your store and services…. Complain No: [protected]/ CellNo [protected]/ VODAPHONE store :- Mira Bhyendar Road, Mira Road East. / Refund Rs. 421/-

Dear Sir / MadamMy name is Sanjana tandon i am operating number [protected] this connection is the name of Puneet tandon my husband i have already send request regarding this number that you have barred my out going and incoming calls due to non payment of [protected] Number . I am again informing you that both numbers have different different plan and non payment number payment made only when my full and final come from the Tata aia lic ltd within 90days of resignation date . I want to say that kindly start my [protected] number asap . I have already sent mail you earlier regarding this issue . Please do needful.

After recharge my vodafone number of [protected] with the amount 177 from paytm site, and as per company's (Vodafone) offer, company gave me 55 message as the reward of recharge, and I was utilise these 55 sms in night 10:50 pm of dated 12/09/2014 company was charge 41 rupees for free messages, and then I was talked with the customer care executive then she was tolled me the company charge you to the 49 message, with [protected]@1 rupees, Then I said how will 49 messages charged with 41 rupees and their in those messages some std message also send by me, but company also charge 49 messages instead of 55 free messages., please resolve my problem

Dear Sir, I'm your very old postpaid customer and my number is [protected]. From past few months i've been facing problems regarding unnecessary download charges being added in my bill which i haven't used. I have already registered the complaint with your customer care.So, i request you to not to add these unnecessary charges further in my bills or else i'll be forced to take further step. I also request you to send me a new bill after deducting these unnecessary downloading charges from my bill. Thankyou,