Vodafone India Complaints & Reviews

I were making a call at 6:13 on mobile no.[protected]. To your customer care name (neha) about full talktime offer then she suggest me to recharge full talktime of125 . But i get a net data not a full talktime. i Want to file a complaint to your customer care neha And she bear me a loss Of 125 And taking a immediate action of that care neha.

Sir I, kv.sai chand (demo sim no-[protected]) had taken this sim last 10 days back, it ativated also but my Vodafone distributor saying cock and bull stories about sim and he did not loading balance t my demo.due to this I lost many of my valuable vodafone customers.Really i'm much disappointed with my area distributor. Please checkout my problem... Kv.sai chand [protected]@gmail.com Pulivendula, ap-516390.

Ref: Breach of terms and condition of services provided by yourgoodself.
Sir,
This is to informed you that I am a bonafide user of Mobile No.[protected] vide its SIM Card No.[protected] That I am enjoying the services of your company in shape of Post-Paid connection under the scheme Ad-On Mobile No. vide Mobile No. [protected]. It’s further intimate to yourgoodself that my services of the mobile no. [protected] has been withdrawn without any notices whatsoever; despite of sufficient ‘Credit Limit’, which have been laying on that point of time in the aforementioned Mobile Number. Being aggrieved this sudden problem, I have been immediately contacted to your ‘Customer Care Executive’ as given by yourgoodself for redressal /query of the customers grievances and has raised my grievances to themselves but he/she has not been given me any satisfactory reply for redrassal my grievances, I have also made a request to transferred my call to any competent authority (Senior One) but she/he has turned down my frequent requests in this be half and therefore she/he completely failed to discharged my complaint in regards to withdrawn of the services of my Mobile Phone.
I am a business man and dealing in cell-phone services of HTC Mobile in Allahabad, as Authorized Service Center of HTC Mobile, I am receiving and making a lots of call from my valuable customers but all of sudden withdrawn of services of my mobile, I am fallen under the mental anxiety as well mental trauma and directly facing the pecuniary losses worth Rs. 1, 50, 000/- a part from damages.
So, therefore, yourgoodself have been found apparently guilty of breach of terms and conditions of providing services rendering to your customers. Yourgoodself is asked to pay the damages in respect of aforementioned terms and condition of the legal notice in a shape of Rs. 1, 50, 000/- as well mental agony and trauma, within a period of seven days, after the expiry of this notice. In case yourgoodself shall not abide by the terms and conditions of the aforementioned legal notice therefore yourgoodself shall be liable to sue under the Civil as well Criminal law/
liabilities, both the Liabilities shall be carried-out / launch under your expenses.
Date:-14.09.2014
Place:- Allahabad Thanking You,

Girish Kumar Agrawal
1, S.C. Basu Road,
Infront of Chameli Devi, Dharamshala.
Mobile: [protected]
E-Mail-girish.[protected]@gmail.com

My no. Is [protected] and on my this no. Best comes 160 talktimes comes with 160 topup W but when I recharge only 140 talktimes Comes after it I call for complaint but they are no intersted in it Same thing happen before also They cheated consumer

I am really disappointed by the behaviour of your executives.I had ported my mobile Number [protected] from IDEA to VODAFONE last week. It was working fine, but on thursday 11.04.2014 evening. The outgoing of my number has been stopped. I think due to network issue, the service is not working. Next day on 12.09.2014, I had received a message for barring of outgoing services. Around 10:00 AM i talked with Ms. Komal ([protected]) who contact with me regarding the port of my number, she told me that my number will start within 30 minutes. After that, she had not attend my single call. I had wait for half day with her poor response, i contact with nearest vodafone mini store at Mall Road Ludhiana, they told me my number is stopped due to negative verification but as per my knowledge your verification team contact with my senior officer and she provide the information about me to them. Then an executive name Liya (Name not Sure) send a reverification request mail arond 03:15 PM and promise me that my services will active on saturday morning. On same day, i had also personaly met with Ms Komal for same issue and she also request me to wait for tommorrow/ Saturday morning and my number will start before 12:00pm but today, when i contacted with Ms/ Komal and Mr. Sahil, their is no reverification mail is received by them and my number is not working till now and it may be activate on monday on 16.09.2014. I am a physically handicapped person, and unable to climb on stairs without any help. So much diffculty is faced by me due to their negligence and careless behaviour. I am using my another number which is a std number. I am getting roaming charges on that number. Please understand the problem and take a strict action against them. With Thanks & Regards, Pradeep

Very bad to say a multinational brand had such kind of people at customer care who does not know how to spk with the customers I had called up at customer care to check the status of online refill i had done to my wifes no, but first of all the agent was confused he told me to speak in hindi as he does not understand english, it was ok no issues but when i was trying to ask him about the status he was lost i think he was not trained at all and the way he was speaking was very rude, he is telling me to go and check online as i have done online refill, when i asked him if you are not able to solve the issue, plz pass the no to your manager i will spk with him, he started telling me i am there why u want manger u do what u want to do, and at last he is laughing and telling apka din shubh rahe When i asked his name and emp code he told me his name Elias which i think was not his name and had cut the phone without listening to me . I cant imagine how vodafone is growing with such poor service, i am anyways quiting vodafone service and i do not know how much customers have already done this

Dear sir / madam, sub : Vodafone data plan recharge Reg..., I had recharged 155.00 Rupees for 2G data plan, But received 525MB free 2Gdata. so please resolve the problem. With Regards Mangamma Mobile no : +91 [protected]

Dear Monica Pathak.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I had been using your vodaphone service since last 2 yrs. However due to better rate provided by IDEA i.e.700 minutes free in same plan. I had switched over service to IDEA from VODAPHONE on 17th June 2014. The billing of June was charged to me without STD discount in June 2014 as per plan of which I used to get it monthly. Despite I visited on store 8th Aug 2014 and explain all that STD discounted not passed tome and bill overcharged. Though I made a full payment considering that refund of excel would be made a short of time considering your VODAPHONE mistake. I made a complain vide ID no [protected]and made full bill payment despite unwanted charges /wrong charges to me. Again, I visited on 9th Sept that refund still not made to me against full payment made by me considering commitment on 8th Aug. I was standing in a queue almost 2 hrs. Both time and discarded my day for making a complaint for resolution of which needed leave from office both time. I had made full payment as gentlemen and avoiding any kind of adjustment transaction on dispute amount. Today, 13th Sept Saturday, again I went to STORE and surprised that refund is not made yet to me. When I tried to connect Branch Manager, he was also left the office early and saying that come on “Tuesday” ( AGAIN ITAKE LEAVE FOR REFUND !!!) and DIDN’T READY TO LISTEN even on cell in spite of organization error. (Whatever Company CORE value towards customers? It likes good on your board and does not impact on serviceability!!! I don’t know why customer wait for refund if bill charged incorrectly by them? Why should I wait for more than 35 days to resolve the issue? How many time need to visit to SOTRE for refund request? Who will bare of cost of 3 half working days of which wasted by them? Please response me considering harassment faced to me for 3 times on your store and services…. Complain No: [protected]/ CellNo [protected]/ VODAPHONE store :- Mira Bhyendar Road, Mira Road East. / Refund Rs. 421/-

Dear Sir / MadamMy name is Sanjana tandon i am operating number [protected] this connection is the name of Puneet tandon my husband i have already send request regarding this number that you have barred my out going and incoming calls due to non payment of [protected] Number . I am again informing you that both numbers have different different plan and non payment number payment made only when my full and final come from the Tata aia lic ltd within 90days of resignation date . I want to say that kindly start my [protected] number asap . I have already sent mail you earlier regarding this issue . Please do needful.

After recharge my vodafone number of [protected] with the amount 177 from paytm site, and as per company's (Vodafone) offer, company gave me 55 message as the reward of recharge, and I was utilise these 55 sms in night 10:50 pm of dated 12/09/2014 company was charge 41 rupees for free messages, and then I was talked with the customer care executive then she was tolled me the company charge you to the 49 message, with [protected]@1 rupees, Then I said how will 49 messages charged with 41 rupees and their in those messages some std message also send by me, but company also charge 49 messages instead of 55 free messages., please resolve my problem

Dear Sir, I'm your very old postpaid customer and my number is [protected]. From past few months i've been facing problems regarding unnecessary download charges being added in my bill which i haven't used. I have already registered the complaint with your customer care.So, i request you to not to add these unnecessary charges further in my bills or else i'll be forced to take further step. I also request you to send me a new bill after deducting these unnecessary downloading charges from my bill. Thankyou,

I Have been charged rs. 750 unnecessarily on my vodafone postpaid. I have a 250 rs pack activated where the Representative told me that I will be getting 1GB 3G and unlimited 2G after that. As you can see in the picture attached, even my plan details suggest the same. My last month bill showed 750 rs for "capped" plan or something. I did not authorize that nor was i informed. I went to the HSR outlet(Bangalore), They told me they shall waiver the 750 off a week ago but no action has been taken yet.

Vodafone tell us, Provides 2g internet speed 100 kbps, and sometimes tell 90 to 100 kbps.Today I recharge 58 pack i got 500 MB GPRS balance. when I connect and open gmail and any other site (only single page) neither gmail or other site not open properly.to check speed it shows 2 to 22 kbps maximum speed.worst speed provides and telling lies to customers.Nonsense and [censored]ing company in Odisha and also providing bad gprs speed in Bhubanaeswar .Address- Mancheswar, Bhubaneswar

I am trying from 2nd of sep to adjust my security amount of rs 1000 to adjust my bill .. but they r not listening ... i have deposited this amount for my ISD services .. now i have stopped it on 7th of sep ... But they still want to adjust my security amount to my bill ...

Hi. I got recharge for Rs 375 (250 talktime + 125 net pack). I did this twice and my balance got deducted twice (total Rs 750), although the balance is only upto Rs 375. I tried calling your customer care and speaking to them, but they are very rude & are not giving me any solution. My problem is that I live away from the city hence cannot go to a centre personally. Kindly refund my amount.

MYSELF OBSERVED MANY TIMES THAT THIS COMPANY IS JUST LOOTING THE INDIA BY OVERCHARGING THE BILL. DESPITE SEVERAL REQUEST NO BODY IS READY TO RESPOND. I HAVE PAID RS.10000 FOR THEIR DADAGIRI. I NEVER EVER RECCOMEND THESE FRAUDS. MY NO. IS [protected], THESE PEOPLE ARE NOT READY EVEN TO LISTEN. I HAVE DECIDED TO QUIT THIS PROVIDER, I WILL ALSO CHANGE MY ALL 23 NO OF FAMILY AND BROTHERS FROM VODAFONE TO ANOTHER BUT NOT THIS CHEAP COMPANY

Dear Viji sumesh/Bindu Nair With reference to your below mail, I had logged the complaint on 26.08.2014 and my request no. was 75249340. While talking to Mr. Vijay Chauhan he ask me to wait till 4th September .Up to 3rd September I neither received any call nor mail from your end. On 4th you have sent a mail stating that your network team had tried in my contact no [protected] the call was unanswered. You can consider this also as a part of our complaint. If I see any missed call I call back to the same no. And related to the alternate no. it was clearly mentioned below.(my land line no). If you required more time you can mentioned that instead of sending such mails. Kindly look in to the matter serious and come out with a solution at the earliest. From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com] Sent: 04 September 2014 20:53 To: [protected]@nikoindia.com Subject: Re: RE: irresponsible service Dear Mahesh, We have received your email dated 26/08/14 for your multiple Vodafone mobile numbers. We would like to confirm you that we are in receipt of your concern regarding your network issue at GSPC NIKO resources ltd, Hazira oil & Gas facility, Hazira village, Surat-394270. Further, we would like to inform that our network team tried to contact you at your mobile number [protected], however, there calls were unanswered. Hence we request you to provide your alternate contact number so that they can contact you and discuss the matter further and get required feedback. Your reference number 75249340 which is registered on your mobile number [protected]. A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) • Analyze & pay bills online Register/ Log in My Vodafone by clicking on the following link - https://www.vodafone.in. Dial *111# (toll free) from your mobile and get details of your bill, unbilled amount, services, payment, current tariff information and much more. We value your association with Vodafone. Happy to help, Viji Sumesh On behalf of the Appellate Office Contact numbers: For any queries call 111 or +91-[protected]. For any complaints call 198 toll free helpline Fax number: +91-[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in On 8/26/2014 11:44 PM; From: [protected]@nikoindia.com; To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: vodafonecare.[protected]@vodafone.com; [protected]@nikoindia.com; Keyur.[protected]@vodafone.com; Imroz.[protected]@vodafone.com; Sachin.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; corporatehelpdesk.[protected]@vodafone.com; [protected]@nikoindia.com; ; Subject: RE: irresponsible service; Dear Bindu Nair, Further to the discussion today with Mr. Vijay Chauhan for the below said matter, the same has not yet been resolved. A complaint had been logged in again today (request no.[protected]. He has asked me to wait till 4Th Sep’14. We have been given such assurances many times but the waiting still continues without any permanent solution. Below mentioned are the dates on which we had communicated with all the people addressed above: (a) 27.03.14 (b) 17.06.14 (c) 09.07.14 (d) 22.08.14 (e) 26.08.14 You can refer to the below mails dating back since 2013 and your replies for the same. What action are you going to take now? Awaiting your reply. Thanks & Regards Mahesh R ¦Sr.Officer Admin & HR ¦Niko Resources Limited GSPC-NIKO JV, Hazira Gas processing Facility, Surat - Gujarat, India. From: Mahesh [mailto:[protected]@nikoindia.com] Sent: 19 July 2013 12:23 To: 'nodal.[protected]@vodafone.com'; 'appellate.[protected]@vodafone.com' Cc: 'vodafonecare.[protected]@vodafone.com'; Mistry; [protected]@nikoindia.com; Keyur Chhaya (GUJ) (Keyur.[protected]@vodafone.com); Imroz Mistry (GUJ-NE), Vodafone India (Imroz.[protected]@vodafone.com) Subject: irresponsible service Dear Ms. Bindu Nair, With reference to your below mail, I had called in your below said no. and the call had been attended by Ms. Thara gangavani. She told me that “I am not able to divert the call to Bindu Nair. If you have any query or complaints, i will solve the problem”. I don’t want to talk anything to the customer service guys as they have not been able to rectify our company issues. If a customer is sending a mail to the Nodal officer, that means the customer is not happy /not getting proper support/service from you team. From the below 3 points, after several reminders the point no 2 and 3 have been solved. Still point no.01 has not been rectified. If you are not able to rectify, we will have to look for an alternate solution. Communication copies have been attached for your information. 1. Signal drop (verbal complaints have been made several times to Mr Keyur Chhaya, Imroz problem not solved) 2. Delay in getting bills (several reminders required)( Reminders attached) 3. Delay in change of address (several reminders required) Kindly look in to the matter seriously. Thanks & Regards Mahesh R ¦Sr.Officer Admin & HR ¦Niko Resources Limited

As I have changed my VODAFONE prepaid connection ([protected]) to post paid connection on 11/07/2014 and I have activated a plan of Rs.299/- which encloses 1 GB data plan, 400 local minutes and 100 SMS.And I have used my data as per the plan.But I have received my first bill on 22/07/2014 which charges an amount of Rs.1437/- in extra.When I have discussed this issue with the customer care executives, they explained me that they generates the bill for the customers on 22nd of every month.So they have charged me the amount for 11/07/2014 to 22/07/2014, for 11 days.What they are explaining that they have charged me on the basis they have divided the 1 GB data for 11 days.The above mentioned details are not informed to me by the customer care and my plan does not got deactivated as it got expired. I have received my 2nd bill for the next month from 22/07/2014 to 22/08/2014 having the above mentioned plans for 1 month and I was using data during the period.My data got over within 10 days and I have requested to activate the same plan and activated the plan.Then also the bill comes with an extra amount of Rs.496/-.These extra amounts exceeds my financial limit and it is not affordable for me. I have discussed again the issues with the customer care head and without giving information they have disconnected my number temporarily.I am using the number for the last 5 years and this is my official and my permanent office number.As this number got cancelled, I have suffered lot of losses in many ways.

I have number [protected] submitted all documents for porting from dolphin to Vodafone. On 28th august 2014.. Now two weeks later still nothing is being done and I'm told tat wait for another seven days. And that if nothing is being done then we will resubmit after 7 days . My UPC expired yesterday. And when I''my trying to check the status of Port request at mnpindia, it shows request not received. Please register my complaint Deepshikha ! Report Spam

sir, i am from mumbai.i am not able to make any calls since yesterday, the moment i try to make any call, it shows on my screen NOT REGISTERED ON NETWORK. I am facing a lot of problem becauce of this inconvenience. kindly fix this problem at ur earliest. my nos-[protected]