Yamaha Motor India Complaints & Reviews

Hi All,

I would like to highlight the second instance happened with me.

I am a person owning FZ25, and also regularly service with Yamaha service centre @ VRB(speed) auto Yamaha.

After the last service done around 13000km, running almost another 3k kms, a rattling (tappet) sound started. I called to RAKESH VERMA, and shared the engine issue even with Tarun. Before that i have visited the service centre n show the bike to Umesh, he said k engine khula hai na isliye noise hai ( a lack of mechanical knowledge). If a customer is saying upfront there's a issue in the engine, he ignored the same.

When i took the bike to service centre to show to Rakesh Verma, even he was ready to inform the mechanic to prepare the job card and look into the bike. Such a excuse he gave that let the part come, then will look into it.

I have ordered the part and informed me that it will be delivered available 0n 10feb, but till date no one called me for the same.

This shows how much unprofessional team working with service centre, from top to bottom. In directly they are ruining the BRAND NAME in the market. They are ONLY INTERESTED TO SELL THE AMC, ETC unnecessary parts to customer even if there's not needed to replace the parts.

I have been given a commitment from the RANDHIR & RAKESH, we always there to help u, but no one took the initiative to look into my bike.

I GAVE AVAILED EXTENDED WARRANTY ON A THOUGHT OF SERVICE CENTRE SUPPORT, but it FAILED.

Because of these people I have SUFFERED A LOSS.

I WANT YOU TO TAKE SERIOUS ACTION AGAINST THESE ABOVE SAID PEOPLE.

EVEN I WILL TELL NOT GO TO VRB SPEED AUTO YAMAHA FOR SERVICE. THEY ARE LOOTING THE CUSTOMERS RATHER THAN SOLVING THE ISSUE.

Today when i called to CUSTOMER CARE, THE CSE (SHWETA), also did not help me to raise the issue.

This shows how UNHELPFUL PEOPLE WORKING WITH YAMAHA.

PLUS I WILL SHARE AS A GOOGLE REVIEW, LET EVERYONE KNOW THEY YEAR THE CUSTOMERS.

Regards,
Vaibhav Padia
[protected]

Please provide customer ID or NOC
I DONT HAVE CUSTOMER ID FOR NOC
MY VEHICLE NUMBER IS TS09FB8137
My number [protected]

My fz25 2018 bought vehicle has had 2 rear break fail incidents in the last 5 months, with only 18k on the odometer, it’s unacceptable how a yamaha brand bike can fail like this and put my life in danger that too on a highway in between multiple vehicles, I am scared to ride my bike again as air gets pumped into my rear breaks which makes it unserviceable. I did not buy a bajaj or other brand due to the quality yamaha promises and I am highly disappointed with the brand quality and do not trust it anymore. I would like yamaha to be held accountable for putting a human life in danger with their poor faulty parts, i have gotten my bike serviced 2500kms before these incidents happened, my break oil was changed and the break pads as well, even after consistent and timely servicing done if i face such issues then the problem is in the parts of Yamaha.

Unfortunately, we've missed our 3rd servicing, when we tried to contact our dealer they're saying that since we've missed the servicing and so the warranty got lapsed.
could you please look into this matter, as we hardly drove the vehicle and the distance covered is less than 1000km.
And regarding the servicing, it is not properly done the 2nd time due to which there's a oil leak at the engine which we need to reach out to dealer and get it repaired.
Right from the time of purchase we're facing lot of issues with the vehicle.

In addition to the above it was the 1st time we purchased the vehicle, so we're not aware completely and also the dealers didn't mention that we're going to loose the warranty also.

Unfortunately, we've missed our 3rd servicing, when we tried to contact our dealer they're saying that since we've missed the servicing and so the warranty got lapsed.
could you please look into this matter, as we hardly drove the vehicle and the distance covered is less than 1000km. In addition to the above it was the 1st time, so we're not aware completely and also the dealers didn't mention that we're going to loose the warranty also.

Today morning I have gone to replace one of my bike’s part for yamaha showroom.
It’s Samukh motors, medavakkam, chennai.
The staff who attended my bike is very rude with me and he handled me like a begger. His behaviour with me is unforgivable. When I reached out to the manage of this showroom, he said he doesn’t have enough staff to replace this guy with. His reason is not agreeable for me. I left the showroom with no answers from anyone.

Staff Name: Moorthi
Service Head: Murali

Hi, this is Wasim Madiwale and I would like to complain about Yamaha Motors India. I had purchased Yamaha FZ Version 3 in the year 2019 along with extended warranty of 3 years. Recently after completing 14000 Kms on my bike I started facing issue with my front brake. I gave the bike to my service centre and they said that my ABS motor was faulty which would cost me 14000 and will not be covered under warranty. When I complained about this with Yamaha Motors officially, they started giving me reasons like there is no service record of my bike being serviced since 2020 and that ABS motor counts as a consumable. When I asked the representative about whose job is this supposed to be to update these records, she admitted that it is the Service Center's task. And now she is asking me to submit those records to her and denied to provide information where to submit them and abruptly cut the call without my consent. Below are her details:

Name: Deepa (denied to give last name/initials)
Designation: Customer Care Executive
Location: UP Customer Care Office.

Since an ABS motor is an expensive and safety device, it should be covered and replaced FOC under warranty. I have also enquired about this issue in other service centres and they all said that many customers are facing issues with their ABS motors after completing 14000 Kms which makes this a manufacturing defect and Yamaha should have recalled these vehicles and replaced the affected vehicles long back.

To me this issue will always remain open until Yamaha does right by all its customers facing such issue. This is a very bad experience with such a huge company like Yamaha.

I would strongly recommend not to purchase any vehicle from Yamaha since you may never know what hidden fault lies in it. And definitely not purchase extended warranty if the company will not allow you to claim under such cases.

Owner name : Wasim Madiwale
Bike model year : 2019
Bike number : TS13EP6378
Contact number: [protected]
Dealer: Pearl Yamaha, D. No. 8-1-400/58, Shaikpet Rd, near KFC, Toli Chowki, Hyderabad, Telangana 500008.

Right from the beginning of the purchase we're facing issues with the Yamaha Servicing at Ashoka Yamaha Showroom, Mettuguda - Secunderabad.

In the initial days after purchase we had issues with the battery, okay that got resolved they've replaced with new one- hopefully.
After couple of days we faced malfunction issue due to which we need to again run to the service center.
We hardly drove the bike and two servicing were done just done to not to get lapsed.

But the issue arise after the 2nd servicing... we noticed that there's leak in the engine oil.. Just imagine a scooter which not even drove 1000 kms (less than that) how can it be. Of course they've called us for the 3rd servicing, but we couldn't reach as we're not in city.. Just last week we observed that there's leak were the oil is coming out and also as said above we're not ready to give to servicing due to less travelling.

Please take necessary action regarding the servicing at the given above center.

I purchased Yamaha MT-15 on Dec, 2021 at Shanti Motors (Address - Nh-2, Near Andal More, bhadurgram, andal, dist - Pashim Burdwan, West Bengal-713321)

I have not received printed RC even after 1 year 2 months. Dealership has been saying it will take time since a long time.

Hi team, My name is Wasim Madiwale from Hyderabad, Telangana. I have purchased Yamaha FZ V3 in 2019. For last 6 months I am facing front brake failure issue. I had informed this issue to the dealer on my previous service but they said my front master cylinder needs to be replaced and that they have no spare currently. They also charged me more than 5, 000 on that service stating various reasons for which I haven't even complained about while giving my bike for service. During my next routine service, when I raised this issue again my dealer told that ABS motor has failed and that he verified it by connecting to a PC. While asking them the root cause, they said it is a manufacturer defect of the vehicle and most of the FZ V3 users are facing this issue after completion of 14, 000 Kms. Since this is clearly a manufacturing defect, it should be recalled and replaced FOC by Yamaha. But instead the dealer is demanding 14000 for replacement of new motor. When it is a manufacturer defect why should I pay for its replacement? Brake failure is a serious issue and it poses risk to me. Please look into this and replace my ABS motor ASAP for free of cost since it is not our fault.

Owner name : Wasim Madiwale
Bike model year : 2019
Bike number : TS13EP6378
Contact number: [protected]
Dealer: Pearl Yamaha, D. No. 8-1-400/58, Shaikpet Rd, near KFC, Toli Chowki, Hyderabad, Telangana 500008.

Dear Sir/Ma'am,
I, Tushar Sarve, want to file a complaint about a service center. I met and accident last week. Gave my bike (R15 V3) to the nearest service center. It's been more than a week but still they didnot proceed ahead with insurance claim and service. I would like to request you to consider the situation and do the needful to avoid inconvenience.

Thank you.

I had placed an order for a bike seat cover costing Rs.725 on the official site: https://www.yamaha-motor-india.com/yamaha-virtualstore.html. After placing the order I received an email notification stating the order is confirmed and the product can be collected from the following showroom: Sawhney Yamaha, K-24, Ground Floor, Rajapuri, Main Road Palam Khata No.107/10, New Delhi, Delhi 110059.
When I visited the showroom, I was told that they can see the order however the payment has not yet credited to their account.
I contacted customer support immediately to register a complaint with complaint no. 53748 but no resolution has been provided and I have been repeatedly told that the issue will get resolved in 48hrs. Till today when I checked with the showroom, Im again told they have not received the money. I feel cheated and scammed by this whole episode and lack of support and due diligence for resolving a complaint is unacceptable. I thereby request a refund of the amount due to deficiency in their service.

Tried ordering Guard set for yamaha rey zr 125, UPI payment was successful but in order Page it is showing as error,
I paid through phonepe upi, once payment was successful, in yamaha website it shows as error due to technical issue, I have mailed but no response from yamaha yet,
I tried calling coustom care, but everytime it is telling as out of service time, but i use to call between Monday - fridge around 10 AM TO 5PM

Hi

I am madhukiran, from bangalore. I purchased yamaha fz v3.0 on oct 2019.
I am facing problem with my front brake from last two months. When i visited the service center they said there is a problem with the ABS pump and they need to replace it and it costs arround 14000. They are saying this is common complaint which is coming and there are few similar cases with the same issue.
Since it is a manufacturing defect i am requesting yamaha to get this service done free of cost .
Brake failure is a major issue while driving on roads hence i am looking to get this corrected through yamaha.

Thanks
Madhu kiran C
[protected]

MH:14 U 7932, Yamaha bike (red) was driving rashly on NH65 i was on route from katraj side to khadi machine matured guy on bike was in a lane from left side on iskcon temple he overtakes a tempo and dashed my vehicle from left side as my vehicle's whole body is damage as well as I got a injury in my left leg even though the tempo was stopped all were going straight but that man was behind that tempo so I couldn't see him coming, but his speed was around 30-35 while crossing! As he was arguing it's not my mistake and so on went, as i asked the garage guy how much will it cost to repair, he said around 2k to 2.5k for whole part should be change due to rough dash! Also as i noted his vehicle was clean his tier was good and there was no part above tire that's why he went on. Please take this to your consideration. Thank you

Send noc for my bike

Hi I'm sundarraj, I'm bought and using Yamaha fz-x from 04.10.2021 but I'm facing battery issue most of the time. if I'm don't use bike for 2 or 3 days, battery gone dry while try to start the bike on 4rth day, it is not starting. Due to not having manual kicker, i need to run and push the bike to start.
Note: Already informed the person who serviced. From the second service itself i am asking for solution but they are telling to ride the bike for 15km to 30km everyday to avoid the battery dry. When I consult with the another service person he mentioned this is not the correct solution. He told to check the battery.

Please replace the battery, hope the charges will take care in the warranty.
For any queries please ping me : [protected]

I have yamaha mt-15 bought in june 2022 from excellent motor delhi. After 3 months the coolant fan of the bike got damaged and the coolant flowed due to overflow. Made a service complaint then changed it, Now again coolant fan stopped at Tuesday night 9 o'clock and the bike stopped after many tries it did not start. Calling CUSTOMER CARE but no response from CUSTOMER CARE. Worst service by Yamaha. Just fool the public. ### the CUSTOMER satisfaction.

I have a Yamaha Fz-X bike bought at whitefield show room in Bangalore. Bike has wiring issues. Bike doesn’t start at all. Bike has been given to whitefield Yamaha service centre. They are not able to fix it even after a week. It is turning out to be a big regret by buying a Yamaha bike. Please look into this immediately. Otherwise I might have to take serious actions.

My self Ajithkumar G S from Chennai, I would like to complain about delay in service and repair of my vehicle.
My 2020 model Yamaha Fascino 125Fi (TN07CU8301) got damaged by the rate bite. So my bike is not in running condition so I droped my vehicle to SKY Yamaha Motors, Thuraipakkam, Chennai to rectify the fault on 20th December 2022. They replaced the wiring kit and said need to change the SUGC motor as well. And now saying that the production of the same is not happening in Yamaha company.
Till date I didn't get my vehicle. Now saying that need to wait another 15days. Because of this I'm loosing lots of money for my travel needs. Daily I'm spending around Rs.500 for travel now.
Please do the needful.
Thank you
Ajithkumar G S
[protected]