I'm a student & purchased aircel sim with lifetime validity. when I wanted to use it which was in the validity period. I was surprised to find that the incoming & the outgoing call's have been barred. So I called the customer care executive(cce) he replied that due to the non submission of the document's it is barred (but i have submitted voter identity card & photo). He said to submit the same at mehdipatnam. So I went there on 24 september & told the same as said by the cce.
He cross checked it(Mr.Vishnu Sai) & replied that the sim is damaged. Again I was suprised as I have not used it,never wet it nor the circuit was damaged.He was kind enough to accept that there have been complaint's about it & it was from the company itself. The cost of the sim replacement is Rs 25.00. I gave him the sim & he told me to collect it the next day i.e 25 september.When I went there to collect it he informed me that the work had been not done do collect it the next day. So I called him Mr.vishnu Sai on [protected] he informed me that he was on leave & gave me the contact no:[protected] to call & inquiry about the work. So I called & Mr.Ali answered the call & informed that this is his first day in office he does not known anything about it wait till vaishnu returned to work. So on 30 september I called Mr.Vaishnu he told me to collect it so at the halfway, at 7.30 pm the tyre got puncture & I have to replace the tube with a new one. As whole process finished it was about 9 p.m the closing time of the outlet was 8 p.m so I cursed myself & returned home empty handed.
The next day i.e 1 october I collected the same. So again when I inserted the sim a beautiful greeting wished me as "Emergency only" so again I went to the Aircel Outlet after checking he informed me that the sim is damaged again I have to go for sim replacement & free of cost I replied him "Are joking or what? I'm suffering a lot as I have given this no as alternate to my friend's & Family and also suffering financially, Physically, emotionally & psychological as myself been a student I cannot afford to pay the travelling expenditure from my pocket money that to in the 1 week of the month. He asked me to come after 1 hour as someone from his staff have changed the setting's of my sim, the problem will be rectified. Then at home I received a call from Mr.Vaishnu informing me that my aircel contact no
i.e: [protected] is allocated to some other person. I asked him back how can it be when my sim was still in the validity period. He was answerless.
So on 7 october I Mailed aircel at care.[protected]@aircel.co.in informing them about my pain & suffering's.
I got replied as, when there is no usage for more than 90 days,system will automatically assign it to other user. I replied them back as sim is still in the validity period whch is 180 day's clearlly mentioned on their website http://www.aircel.com/Circles/Andhra-Pradesh/prepaid-starter-kit.asp
1). Why MY No is given to another person.
2). The six month's validity period is still valid.
3). Why I was made to go for the sim replacement when it was already given to another person .
4). Myself been a student, financially, Physically, emotionally & psychological
5). The travelling cost.
6). The compensation.
Aug 14, 2020
Complaint marked as Resolved 
Aircel — unnecessary disturbing.
Dear Sir,My Aircel No [protected]. Iam daily getting unwanted calls from Aircel voice mail box requesting to select some songs or some of the unwanted & unrelavent subjects and for which they say us to pay just 30 Rs.monthly.When Iam on travel, they send this unnecessary message and also collecting roaming charges of some Rs.2 or Rs 3 per inward unnecessary receiving calls .This makes me to a loss of nearly Rs. 20 or 30 daily while I was out of station traveling and while I am in Chennai, this calls makes me very much disturbing, so I really came to the conclusion to change to some other network, if Aircel do not stop this kind of harrasing o[censored]nnecessary voice mail recorded calls.
S.Syed Abdul Rahman