Airtel Complaints & Reviews

I am not getting where to complain . . I called the company numbers they put me on Voice system . I am not getting where to complain sir please Sir I lost my phone today on 17 Ben 2017 it had two SIM Airtel [protected] and Vodafone [protected] I am requesting you to please block both these SIM cards . I would like you to please help me . I am feeling very helpless .I will be very thankful i[censored] help me to get both the SIM cards blocked .

My sim no. [protected] has been suddenly blocked since last 20 days. Accordingly I contacted Airtel Gallery, Nashik Road, Maharashtra. I was assured that my sim will be reactivated within a week. I regretfully state that the sim is not reactivated till date. I am using the sim since last 6 years. This has caused a great inconvenience to me.
Kindly consider the situation and do the needful at the earliest otherwise unwillingly i will have to take legal action.
Regards
Naik Uday Purushottam

Mobile number [protected]
paytm Order Id [protected] has been successfully processed with Rs.348.
with reference number[protected].
till today i have not received balance.

I have been charged for the past six months since I advertising been out of the country it being deducted from my account. I want this service to be deactivate immediately and refund my hard earned money.

I don't know how this service has been activated but unfortunate for me this has been going on since forever when I go to the airtel service center they say they cant help me. when I m out of the country I m scared to recharge since as soon as I recharge they charge me for the same. I cant even send an sms to stop the service.

[protected] this I is my no.

Rattan Anuoop - you can contact me on [protected]

I had ported from Vodafone to Airtel Postpaid and this is my first day worst experience with Airtel.

At the time of the porting Airtel Executive promised me for 8GB 4G data and unlimited free voice calls all over India for a final bill amount of 540 rupees (inclusive of taxes). But, now cust care exe. says 3GB data and I will be charged for 630 rs.

I'm stayiing in Mittanamalli, chennai-55.Recently I changed my Airtel prepaid number 3G SIM card to 4G SIM card on my iPhone 5s which one I specially bought 4G internet service. But I only getting 3G signal.I call 121customer service, they said no 4G connecting to my Area if so why don't they mention before I changed my SIM card .Ive been cheated and lost my money by topup 4g data pack.Again I tried and submitted my complain.They are saying I can issue this complain to any media.

Dear Sir,

In my earlier mail and with over telephonic conversation I already inform you that I am unwilling to continue your broadband service as well as telephone service with immediate effect but till date you are not disconnect your services.

Hence, you are requested and reminders to disconnect the connection with immediate effect.

Thank you

Dipankar Saha

I, Paras Gupta, am customer of Airtel digital Tv since past 2 years and each year I have faced similar issues. Last year I did not pay much heed to it, but I now have realized that these DTH companies are looting us and we need to do something about this. So this year, I am gearing up to take legal action against them. Below is the description of my issue faced this during past 11 months.

Issue Description:
I renewed my connection on 27th March 2016, DigitalTV ID [protected]-001 with Rs. 4752 for Mega Standard 11M+M pack and DigitalTV ID [protected]-002 with Rs. 3012 (discounted price on second Tv connection for same pack).
Firstly, they have revised prices in mid-of the season and accordingly my 12 month subscription has been reduced and my connection will be suspended from 17th Feb 2017. I.e. subscription reduced to 10.5 months from 12 months.
Secondly, they have activated few Top-up packs on my connections without my consent or request. I wrote emails to them as the customer care is never reachable. To my emails, I have received responses such as, “packs are activated with customers request and consent only; this has been confirmed by our customer care”. When I ask for proof and call recordings, they ask me to get in touch with customer care, which is never reachable.
Action Sought:
Firstly, I want my complete 12 month subscription on both my connections as promised on 27th March 2016.
Secondly, I want refund for all the top-ups activated without my i.e. customer’s consent.
Thirdly, I request you to compensate me with an amount of Rs.10, 000/- for the extreme stress and mental agony and time wasted by the customer care unavailability and unacceptable responses.
In case you fail to take these steps within 15 days from the date of this letter, I would be forced to:
● Ask my lawyers to file a consumer complaint against you for gross negligence, lethargic conduct and deficient service, as well as additional compensation for mental agony and legal costs;
● Ask my lawyers to consider the filing of a civil suit against your organization;
● Start a sustained online campaign spreading the word about the appalling level of service that I have received from you; and
● Issue press releases online and in the print media.
I hope that I do not have to take these steps and look forward to an amicable resolution of this issue.

Mam plz deactivate may airtel.no. [protected].My no. is already not in use by me. It's sim card is damaged. But the bill has came to my house even if it is not in use. So I request u to deactivate my this no. Thnx

I applied for Airtel 4 G broadband connection with Airtel. They sold a device to me for 4 k and activated a sim. But nobody came for installation . After waiting for 10 days I called the customer care but they told that number itself not activated. But finally after 1 week continuous follow-up they came and fixed it.

The connection worked for only 15 days and suddenly stopped. Registered a complaint and they sent some guys to check. The service engineer told me signal lost and range is not there in this area so he ll spk to higher officials and do something .

But none came after that. Fedup with Airtel and team I decided to give up . Exactly two months after that I started getting calls in my alternate number for payment . They charged me for 3 months some 4.5k. they are giving me explanation that it's a 4 G and fixed cost. What stupidity is this ?? How can even they charge for connection which lost signal from their side.

From the day one I applied the connection Airtel didn't call me even single time. How they are calling me for payment and that too for the connection which worked for only 15 days. I paid 1.5 k for connection and 5 k for device. 6.5k loss for me.

And within few days after my discussion with customer care I got a call from their legal team . They started threatning me if I don't pay I will be filed a legal case.

I want to teach them a lesson. I'm filing a case against them in consumer court for cheating my 6.5 k and threatning me .

This complaint is regarding charging telephone bills for connection that is not being used and was discontinue 6 months back. Back in Aug 2016 I had filed a request # 71308870 to shift telephone connection from my current location to new location to be moved. This was not attended for more than a month inspite of repeated followed. Finally the request was closed mentioning that connection cannot be provided to location I am moving in due to technical infeasibility there. Now I am charged with rentals for last 6 months and being followed up on daily basis on my cellphone. I am being threatened of dire consequences from the company.

I would like to have hthese calls stopped and not charged for rentals as the shifting of connection was deemed technically infeasible at company's end

Thanks,
A N Shah

I am a retired army officer using airtel postpaid mobile [protected] since long time. I am permanently settled down at defence colony Mamoon cantt (chatwal) I visited airtel outlet in mamoon cantt today for changing my mobile no from bangalore (karnataka) to mamoon (pb) however the sale executive demanded cash Rs1000 from me and told that it will be kept as a security deposit but they refused to give any receipt for this amt which is not understood . Moreover behaviour of the staff was very rude and unethical. May I request you to look into it. Thanks and regards.

Dear Airtel Team

I have been writing to Airtel since 12-Dec-16 and the matter has been resolved yet. Moreover, today my outgoing calls have been restricted and Airtel Delhi Appellate Authority have been time and again asking time to resolve the issue and have promised to send the correct bill. Airtel has been continuously troubling me with all representatives wanting to understand and finally doing nothing to resolve the issue. They just have to reply. They are least concerned whether the customer's complaint is resolved. Moreover, in their internal chat, they record everything but while writing back to the customer, they are diplomatic and do not accept their fault. Airtel hasn't been able to send me the correct bill and my calls have been restricted. I have included my mail communication with Airtel Appellate Team for your ready reference. I think I should sue Airtel for troubling me.

Nishant Mehta

Mail to: appellate.[protected]@in.airtel.com on 16-Feb-17 @10:07 AM

Dear Airtel Appellate Team
The outgoing call facility on my phone has been restricted. I will sue you if this is not stopped immediately. You are not able to rectify the bill at your end and have been continuously troubling me. Kindly watch your actions or you may have to face the consequences.

Nishant Mehta

On Tue, Feb 14, 2017 at 8:31 PM, Nishant Mehta wrote:

Dear Sangeetha
I am unable to comprehend why the below mail sent by me at 5:52 PM was not replied to and instead I got response to my previous mail sent on 9-Feb-17.
Copy-Pasting the mail again for records:

Dear Appellate Team
This is to record our yesterday's conversation in mail which has been missed by you. I received a call from Ms. Sangeeta who told me that my STD charges are Rs. 0.5/min. for CUG and Rs. 0.6/min. for non-CUG calls. I told Ms. Sangeeta to refer to Mr. Vinay Yadav's mail wherein he had confirmed the STD charges to be Rs. 0.5/min. for all calls. She asked me to be on hold for a minute and then transferred the call to Mr. Pallav who agreed that there is a discrepancy in the bill and told me that the concerned team will forward me the correct bill in 72 hours. I also requested him to stop the reminder calls and messages on my phone because a customer should not be troubled for a fault of Airtel. He agreed to removed this and apologised for the inconvenience.
Regards
Nishant Mehta

On Feb 14, 2017 7:32 PM, wrote:
Dear Nishant Mehta,

Greetings from Airtel!

This is in reference to your email regarding billing issue for your Airtel mobile number.

As discussed, I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.

Yours sincerely
Sangeetha Lakshma
bharti airtel limited

[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To:
Sent: 09/02/2017 02:09:14 PM
Subject: Re: [|BAL|REF41874702|] BILLING ISSUES

Dear Nishant Mehta,
This is in reference to your email enquiring about the bill plan of your airtel mobile number . Basis our discussion on, I would like to inform you that I am escalating your issue to the concerned department and they will get back to you within 72 working hours with an update. I regret the inconvenience caused in this regards. Thank you for your understanding. For further queries, please do email.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services. Yours sincerely
AANCHAL MANCHANDA
bharti airtel limited

[protected]Original Message[protected]
From: To: appellate.[protected]@in.airtel.com
Cc:
Sent: 08/02/2017 06:13:27 PM
Subject: Re: [|BAL|Ref41874702|] BILLING ISSUES

Dear Vinay

You called me up today. I have summarised the discussion, as everything was not mentioned by you in your mail.

1. The call charges mentioned by you on call yesterday were different from the one mentioned in mail for which you apologised.

2. The call charges mentioned by Airtel executive on mail dated 12-Jan-17 were different from the one specified by you in mail were different for which you apologised.

3. I have requested the intervention of a senior appellate authority in yesterday's mail. No action on that and no talk regarding the same.

4. Have not received the corrected bill till date, as promised time and again, beginning from 12-Dec-16. Will be waiting for the same.

5. You also confirmed that you will be listening to the recorded conversations for the calls made on my number to understand the issue and will resolve this. You have not mentioned the same in your email.

I would request you to listen to the recorded conversations, as mentioned by you rather than calling me and disturbing me time and again and resolve the issue by sending the correct bill, as promised earlier. Moreover, I would request that if I need to be called, a Senior Airtel Authority in a position to take action (who also can deliver when committed something) should call me.

Fed up of your calls

Nishant Mehta

[protected]Original Message[protected]

From: HYPERLINK "mailto:

To: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com

Cc: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com;HYPERLINK "mailto:nodal.[protected]@in.airtel.com"nodal.[protected]@in.­airtel.com

Sent: 07/02/2017 12:11:36 PM
Subject: Re: RE: RE: RE: RE: RE: [|BAL|Ref41537516|] BILLING ISSUES

Dear Airtel Team
It has been around 2 months and still I haven't received the correct invoice from your side, as promised. Moreover, I am receiving reminder messages (screenshot attached) from your side with service disruption warning. I regret to inform you that your team is not efficient that they are not able to send correct bill in 2 months. You are consistently troubling the customer for a fault of yours. Is this the kind of service customer should expect from you?

Nishant Mehta

On Feb 2, 2017 4:38 PM, "Nishant Mehta" wrote:
Dear Prabhleen
We talked on this. The invoice is not correct. Moreover, you do not include the discussion on phone in customer's revert mail. But you include the same on your internal office chat. Hence, I feel that Airtel is not fair and transparent in it's communication. The same is the case with the bill sent by you.
I will be waiting for the correct invoice, as promised by you. Once received, I will be able to pay the bill.
Thanks & Regards
Nishant Mehta

Please register my mobile NO: [protected] for NDNC registry.

My no is [protected] . There is no outgoing service for this number. Contact me at this no [protected]

I have raised service termination request on 19 Oct 2016 09:05 am Change no[protected]. (reference no[protected]

After that there are multiple calls/SMS to convince me about the service quality and restoring the service on
20 Oct 13:44 change order no[protected] Ref no 72074065
20 Oct 17:18 change Order no[protected]
01 Nov 22:13 Change order no[protected]

However I have stopped using the service from 19th Oct 2016 and disconnected the whole instruments from my home.

I have paid Previous bill regularly until Month of Sept Rs 1148.86 on 11 Oct 2016
I have paid the bill for until 19th Oct 2016 Rs 1110.00 on 9 Dec 2016

With All these transactions from my end and closure, I am continued to be bill by Air tell and continuously followed to pay the bills beyond 20th Oct 2016 until Jan 2017.

I am not sure how I am liable to pay these bills.
Please help me with resolving this dispute.

Plz provide details

Hi All,

I bought the airtel prepaid datacard with airtel sim No: [protected]. I used the same till Feb 2015. Meanwhile I was using other modes of
Internet. I had not used it for over a year. And now I recharged yesterday for Rs. 265 and tried using the dongle. Internet is not connecting.
And I inserted the sim to my mobile. It is not even detecting the airtel network. And when I called the customer care. They informed me saying that the sim is not in your name. I was using it for over 3 years and I have all the transaction ids for recharging through online and receipts.

Please let me know how my number is given to some other person. And also why I am not able to used it now.

Many thanks Ravishankar.

Hi,

I was holding Airtel postpaid sim and I had submitted request for conversion of postpaid connection to prepaid connection. The postpaid sim is disconnected in first week of January 2017. The airtel office gave me a prepaid sim in which I am not getting network at all. I have visited the airtel office for more than 10 times and called customer care for more than 5 times. Nobody is taking the responsibility to activate the prepaid sim. I am having the prepaid sim which was given in the airtel office. If I try to call, the calls are not going and I am getting a NETWORK INVALID message. Every-time I call airtel customer care, some new person talks and I have to explain the entire issue to them. If I ask them to connect to a particular person who was handling this issue before, they tell they dont have the option to connect. Its been more than 3 people now who told they will callback me in 48 hrs and resolve the issue. Till now I have not received any call from airtel. This is the very important number which I am using for my professional as well as personal life. I am facing lot of issues since nobody is able to connect to me.
I dont have the particular number active from 35 days. I want the prepaid sim to be activated.

The 4g broadband internet from airtel has a good speed only issue is that internet should work. In starting days we used to raise 3 or 4 complains stating that there i no internet access. But in current month have already raised it 5 times. You raise the complain in the morning by evening u will get the internet working by night again no internet.
The complain system is so pathetic that no mail or sms is received with the complain number. If by chance you note it down and check the status of the complain it would be closed. Hence adding up to your frustation.
The technicain half of the time dont even inform when they fix the issue. Neither they contact so you just have to try and try to see if its working .
Considering the brand name the services are pathetic and not transparent at all. Its highly dis statisfying that there is high charge for 4G internet and you pay the bills even for the unused bandwidth.