Airtel Complaints & Reviews

I was offered a 4G ready sim connection by a airtel customer lady who persisted me to take this connection irrespective of me not interested at all. She said its a special connection for corporates which you can use for one month at offer price of 100 for the first month. If i was not satisfied i could disconnect the connection after the first month.And if i was satisfied could continue at 450/month. After 15 days o[censored]sage i get a bill of Rs250. I am really frustrated and would like to close this connection with immediate effect. But when i went to the airtel office they said you cant disconnect the connection for first three months. This is pure fraudlant activity from the company. When i tried reaching the customer care the call never goes through.

Please dont cheat the customers this way. I dont want any pain and would simply like to close this connection without much hassle.

By mistake i entered one wrong digit while entering mobile number at the time of recharging . This resulted recharge on an unknown number. I talked to the customer care to rectify the error that i made while recharging. But they denied any support.

I lost the entire amount paid by online transaction. They just have to make minor correction. But they are denying any support, and asking me to do the entire transaction again.

From: suresh kumar b
Sent: sunday, may 8, 2016 5:38 pm
To: nodalofficer. [protected]@in. Airtel.com
Cc: compliance. [protected]@bharti.In; [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; ceo. [protected]@airtel.In; srinivasan. [protected]@in. Airtel.com; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In; [protected]@trai.Gov.In
Subject: re: complaint with dongle device no [protected]

Dear nodal officer of airtel,

Please try to understand i have brought a dongle which carries the number [protected], how can you reach on this number, does the dongle support voice calls?

There is a registered alternative number on this records and why you are not contacting me on this number, i am getting the below message again and again, now its 1 month and its not working.

How hope less and inefficient support is this, you committed that you will send some technician to help and till now no one turn up, i continue sly get message as my tickets are closed, and i am satisfied.

My problem is not solved, if you cannot support return me my money.

People in the cc i hope they are valid email id, please help me here, i have brought a 4g prepaid dongle from airtel and its now 1 months and its has never worked, and from that time i am calling there call centers and emailing and no help till now. Could you please help here. The dealer is telling that i need to contact support and he is help less, i have been sold a airtel 4g micromax dongle. It never works in 4g.


Regards,
Suresh

I had recharged my no [protected] with 185rs for 1Gb data which was my offer when i checked it. But i got only 512MB. So i asked the customer executive about it but they said i didnt had the offer. Why do this customer care executives give excuse that we didn't had the offer. The customers are also educated enough to understand the offers they have. This is a big drawback to the company.

Dear airtel,
I had to take this as a last step in a hope that my complaint will at least be registered since you have a pathetic customer care interface wherein u don't even provide the direct customer care nos. So that the customer can talk to the representative and at least let them know the problems that are being faced. Those provided on this webasite either are not in service or divert to the same 121 menu. I have been using airtel since more than 8 yrs now and have never faced so much difficulty in resolving an issue as i am facing since last 1.5 yr. I have never activated any call forwarding service on my no. And still my calls get forwarded to my old office no. (I was using a dual sim phone then). When i talked to the customer care personnel he said that it was an handset issue and asked me to disable the call forwarding tab. I later discovered that i had never enabled the same. Since 9 months now i have changed the handset itself but the call still gets forwarded. After having called the customer care again he told me again to disable the call fowarding setting (Which is anyway not enabled) and gave me some # 002# no. To dial which just sent me some stupid activate and deactivate msgs. I could not talk to a single custome care personnel and get my complaint registered. Secondly, i work in one of the most premium it parks of pune housing thousands of work professionals. Consequently it is expected that your network will at least be good in such places. But your network connectivity is so poor that many o[censored]s have to leave our desk and go to a terrace to make a call. Your 3g has 'zero' connectivity inside the office in such huge it parks. Companies like 'idea' and 'vodafone' make it a point to have a camp frequently in every single office of such it parks to resolve the customer care complaints as well as to promote cug plans. Never have i ever seen your canopy in any single office. That demonstrates how considerate you are towards your customers!! I have lost all hope after 1.5 yrs that my querry will be resolved, but it would be great if you can look into this and eradicate the loopholes so that you at least don't loose the other customers' faith!!

Sir, Muje apni girlfriend airtel number ki call details chiye koi usey faltu phone krke tang karta hai..number [protected]. Dec15 to Feb 16. Mein apni girlfriend se saadi krna chata hon but is call krne wale ki wjha se hum dono galat femi aagyi hai sir request hai ki mein ush call ki jankri k jariye ush adami ka pta lgaa sakon. Sir please yeh meri life ka sawal hai humble request.

I m living in patna, using airtel postpaid plan, initially I activated free roaming service, because I have to stay for 3 yrs, for last few month on my bill there is roaming charges, because of busy schedule I could not see the bill details, and lost thousands of rupees, why deactivated my roaming, and charges so much bill.what I shud do, and also I want to use mnp, but msg is not forwarding...

Whenever some one is adding me on myairtel family it is saying u r aldready in a family..and when i am adding some one on myairtel family to be precised that no is [protected] its saying that this no is aldready added in another family.but let me tell you that its not case.i need a solution by tmrw. i called 121 many times but got irritated...i am facing many problem ..and if its not resolved by tommorw i am forced to port out my number from airtel

I bought a e3372 huawei dongle from airtel showroom. I have been visiting airtel store/ airtel service center and making frantic calls to everyone for resolving the service but to no resolution. I have gone ahead paying 2500 for a pathetic service. Please provide refund or an upgradation to mobile hotpsot... Provide me the necessary drives and get it working or upgrade me to mobile hotspot with differential cost only not making me incur a loss of 2500 on the original device
Need proper justice and resolution

Txn id :n[protected]

Festival alerts offer activated without my permission. I hav no entered any key but this offer has been activated.
How is it possible? I kept my mobile on table around 9;20am n i was reading news paper suddenly i got message from airtel about this subscription. How it is possible??! Airtel making customers fools. Stop doing like this n reverse my back.

[|bal|ref29996417|] unable to connect to any network in south africa

I have logged the call with airtel on 26th april upon reaching south africa and i was told that the issue will be resolved by 29th, nothing done and then when i asked again, i was told that the issue will be resolved by 3rd may, nothing again and then i was told that the issue will be resolved by 6th june and once again no resolution, i did get a call from a service representative twice asking if the issue has been resolved, she promised to call me back after 15 mins and never called back. I have been provided with 4 different reference numbers. The airtel staff is not even reading emails as to what i am complaining about, not checking all the details already shared with them and just sending standard reply. This is pathetic client service and i am being forced to take airtel to consumer court as i havent been able to do any transactions and make payments in the absence of the otp that i am supposed to get on my airtel sim.

Please can i request you to look into it for the last time before i loose my patience?

Regards,
Harpreet

* email communication between myself and airtel*

Hi team airtel,

You have been testing my patience now, everytime you give me a new date and not even bother to check if the issue has been resolved.
I want this issue to be resolved at the earliest, otherwise i will be forced to take legal action against you in consumer court.

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 05 may 2016 09:38 am
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa
Importance: high

Hi team,

I have sent so many other emails after this – i was first given a date of 29th april, which was then changed to 3rd may and now to 6th may and everytime i am being provided with a new reference number – why are you guys unable to resolve the issue?

Harpreet randhawa


From: [protected]@in. Airtel.com [mailto:[protected]@in. Airtel.com]
Sent: 05 may 2016 08:14 am
To: harpreet randhawa
Subject: re: [|bal|ref30200577|] unable to connect to any network in south africa

Dear harpreet randhawa,

This is in reference to your email regarding unable to use the sim services in international roaming for your airtel mobile number [protected].

At the outset, we apologize for the inconvenience caused to you in this regard.

However, your concern has been re-registered with reference number rprov[protected] and the same would be resolved by[protected]:39.

We request your cooperation until such time. Thank you for choosing airtel.
Best regards,
Venkataseshireddy guntaka
Service specialist
Airtel

Harpreet randhawa


From: harpreet randhawa
Sent: 04 may 2016 08:03 pm
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Hi team airtel,

Once again, no reply from any of you – are you even able to understand the difficulties that i am facing due to this issue?

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 04 may 2016 02:22 pm
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Dear team airtel,

Another day has passed by with no resolution to my query? Is anyone out there who has the responsibility to respond or shall we discuss this in consumer courts?

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 03 may 2016 03:54 pm
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa
Importance: high

Dear team airtel,

It’s already past business hours in india, however, i am yet to receive a response on my query which was supposed to be resolved by today.
When can i get a resolution? Please be advised that i am unable to do any banking transactions as i am unable to receive any otp – if there is any issue due to me being unable to make payments, i shall be forced to hold airtel liable for this.

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 29 april 2016 03:20 pm
To: '[protected]@in. Airtel.com'
Cc: 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Is anyone reading emails or just responding? This is so unprofessional behaviour on your part to send a standard reply without even reading the email and not responding to the questions raised by the consumer?

Harpreet randhawa


From: [protected]@in. Airtel.com [mailto:[protected]@in. Airtel.com]
Sent: 29 april 2016 03:15 pm
To: harpreet randhawa
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Dear customer,
This is in reference to your email regarding unable to access sim in international roaming for your airtel mobile number [protected].
At the outset, we regret the inconvenience caused.
We would like to inform you that your concern has been re-registered with reference number cogcl[protected] and the same would be resolved by[protected].
Hence, we request you to wait till[protected].
We request your cooperation in this regard.
Thank you for choosing airtel.
Best regards,
Mukesh kumar
Service specialist
Airtel


— original message —
From: harpreet. Randhawa
Cc:
Sent: 29/04/2016 05:44:10 pm
Subject: re: [|bal|ref29991520|] unable to connect to any network in south africa

Guys,


This is simply not acceptable ¿ do you guys the read the emails before
Responding or you just send a standard reply ¿ i have been facing the issue
Ince 26th april and i was told that the issue will be resolved by 29th.

Now, today i was again sent the same email asking me to latch to the network,
Without resolving the issue and when i have asked again, a new issue has been
Logged and a new date has been given and when i ask why you are telling me that
It will be resolved by 3rd may without answering why are you giving me a new
Date?


Please treat this as urgent or i will be forced to take you guys to the
Appellate authority.


Regards,


Harpreet randhawa


From: [protected]@in. Airtel.com [mailto:[protected]@in. Airtel.com]
Sent: 29 april 2016 01:10 pm
To: harpreet randhawa
Subject: re: [|bal|ref29991520|] unable to connect to any network in south
Africa


Dear customer,

This is in reference to your email regarding unable to access sim in
International roaming for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused.

We would like to inform you that your concern has already been re-registered
With reference number cogcl[protected] and the same would be resolved by
[protected].

We request your cooperation. Thank you for choosing airtel.

Best regards,
Ujjwala singh
Service specialist
Airtel


— original message —
From: harpreet. Randhawa
To: [protected]@in. Airtel.com
Cc:
Sent: 29/04/2016 04:26:21 pm
Subject: re: [|bal|ref29989881|] unable to connect to any network in south
Africa

Hello,


Why i am being given a new date now? The query was supposed to be resolved
Today?


Harpreet randhawa

Hi sir,

This is jagadeesh from gudiyatham. My contact no is [protected]. Three days before my airtel no is deactivated without my permission. Still i am using this no. Without any intimation, my number is de-activated, so i need this no.

Also april first week 2015, i have recharged for 1000 inr. Every 2 to 3 months i have recharged full talk time plans. Without any intimation why my balance amount deducted? This is my escalation email.

Please let us know suitable reasons? Activate my no asap.

Waiting for your response

Thanks & regards,
Jagadeesh g
Mobile number : +91-[protected]

We are using Airtel broadband connection and paying 2500 Rs for every month. We are not getting proper connection and it is frequently getting disconnected. Every month we are contacting their customer support for atleast 2 to 3 times. They gives only temporary solution, not giving permanent solution. They saying it won't repeat again. But no use. It completely wastes our money and time. We totally lost out patient.
Connection A/C no:[protected]

Hi, this is suman mukherjee from creocraft.
It has been extremely annoying to state that for past 6 days my fixed line and broadband connections ([protected]) are dead.
Every time i call up your call center, they come up saying with a standard phrase which is your problem shall be resolved in 24 hrs time.
There has been no follow up, i was also provided with a complain no i. E. 67290546 followed by a call back no[protected], now your call center executive is claiming that there has been no complaint being registered.
It has been a frustrating experience with airtel

Dear Sir/Mam,
Tomorrow I recharged my number [protected]...with
Rs.263...firstly I got a message on my number from my offer (Airtel)...In this
message the plan is of Rs.263...2GB data for 28 days...when I recharged I got
a message from u(Airtel) that u got 1 GB 3G+1GB 4G... but this scheme is not mentioned in the message..which I received from my offer(Airtel)...my phone is 3G, and I recharged my number with Rs.263 only n only bcoz u(airtel) give 2GB data
...not bcoz of 1GB 3G+1GB 4G...So, please resolve my problem and immediately take some action against them...I want extra1GB More data bcoz this message sent by airtel on my number[protected]
And when I called on customer care...the said to mail ur detail on our mail
I'd...but after some hours I got a message that ur problem has been resolved
and your Ref.no. is CBNRD[protected]...But problem not resolved till now... I already mailed them(airtel) on mail id...[protected]@in.airtel.com...then I got a mail from airtel that we can't able to understand u...
I'll attach the screen shot of that message where 2GB data is mentioned but 1GB
3G and 1GB 4G is not mentioned...plz find attachments
Regards-
Tarun Gautam
Mob.no-[protected]

Hi! I am using a airtel sim.. couple of the days back i got a new sim in same number which i used previously. I gt a new sim because sim was damaged it seems(as it was said like that by cce in airtel showroom). I dont know why this kind of issues happening with airtel sim. I never expected this kind of issues will take place.. ok i moved on. I got a new sim.. it took nearly 24 hrs for activation, but cce told me that sim will get activated within 4 hrs . I got an sms in alternate number to insert sim in sim slot. After receiving such message, i inserted in slot. It was no use, I visited showroom again for this minor issue. Why does airtel allows for this kind of minor issues? Why cant they be perfect? Already they are have increased rates for tariff, as a customer i am facing a lot of minor issues with airtel. I request them to kindly look on to it. My no-[protected]

Dear Sir,

I wish to bring your notice that there is a Airtel Broadband junction box is being constructed in front of my house. Without any notice\ intimation, Junction box cement base is constructed in front of the house. Eventhough I have informed concerned engineer and officer at Airtel to clear the under construction Junction box, they have continued with the box install work. The placement of junction box is such that...

Hello Team,
I am facing problem regarding my mobile number is getting traced and not allowing me to call to other state number. When I am calling to some person my call is intercepted by airtel people and some other person is start speaking.that is all together is illegal activity.I am also going to inform TRAI from the same.please do the needful.

my mobile number is --[protected]

Thanks
Saurabh

Dear sir,


I have bought a mob from celkon on ….Date…however..It was having….Problem, so i placed it in the services center.They assured me of a new handset which i have not received yet.When i contacted the customer care, they didn’t attend properly and used abuse.Iam also a customer care personnel and have been in this field for more than … years.This is not the way customer shud be treated.I lodge a complaint here and would like to reach the md and ceo to take note.

Hi,

My story of harassment by airtel 4g goes like this-

Till mid february 2016, i was using airtel 4g dongle (Sim no: [protected]) happily. On one unfortunate day, i got a call from airtel executive, offering me a replacement sim for rs. 150/- so that my monthly billing could reduce by rs. 250/-. I asked her the reason about this ‘meharbani’ from airtel? Executive replied, “sir, lots of existing customers are complaining that their monthly billing amount is on higher side. So, we are offering replacement sim to reduce amount.” obviously, i was tempted and accepted the offer.

I got the new sim and started using it (Not realising that old sim’s meter is still on, airtel must have de-activated it immediately after activating replacement sim (No: [protected])). When i saw the sms for outstanding amount on my old sim (No: [protected]), i logged two sr (No: 68655791 and 68655865 on 2nd april 2016, one for cancellation of old sim and other for billing amount waiver since i did not use that at all, usage was showing 0.00 mb). I was assured by service-centre executive that i’ll get the waiver. After a week, i got a call from airtel to pay outstanding amount (Rs. 1144/-). I called airtel back asking for sr status on waiver. This time, executive replied, “don’t you have common sense that you are using two sims so you have to pay for both?” obviously, every customer does not have the same high-level of common sense, i’m no different (Mind you, airtel had given me replacement sim, not additional sim…moreover, i did not ask for it). After a long argument, executive connected me to her boss who was ‘floor supervisor.’ he put me on-hold and called billing department for waiver. He assured me that within 24 hours, airtel will call me back and i’ll get message that my bill is waived-off. It never happened.

On 24th april 2016, i got message from airtel that outstanding is rs. 1882/- (Rs. 1144/- + rs. 738/-) on old sim, pay immediately. That means, they had billed me till the date i had called them for deactivation of old sim. When i called them, they told, they do not de-activate sim themselves, customer has to place the request. Perfect internal process…though customer must know it. Obviously, customer does not know how your internal system works.

My point is: 1) either airtel must de-activate the old sim immediately after they activate the replacement sim. If customer wants to use 2 sims simultaneously, he/she can call airtel to re-activate old one. That is justified meaning of word ‘replacement’, using only one sim at any point of time. Or airtel must tell customer (At the time of offering new one) to de-activate old sim else they have to pay for both.

2) why i was offered a new sim, could i not get rebate on my old sim? To my understanding, airtel did it deliberately to charge me double rather than giving rebate on existing bill.

3) even if i ignore all the reference and context of this issue, is it ethical business from airtel to charge rs. 1882/- for 0.00 mb usage?

Hope airtel will read this and get back to me with justified and agreeable solution.

Regards
Gyan prakash chaudhary