Airtel Complaints & Reviews

According to my data plan of 399 i am enjoying 1gb/day internet data service. But internet speed is very slow. Many a time it is 0.000k/s. As a customer i got offended because i tried complaining to airtel care executive. But he could not address the problem. They just promise bt do nothing. I request you that i be provided with optimum internet speed. Else i should complain against aitel in consumer forum.

Thank you.
Regards
Mob. [protected]

I am using 4g sim with 4g smartphone. My home located in ambattur, chennai city. I always getting 4g internet speed below 30kbps in night time. Very worst network. But tv add shows airtel is indias no 1 fastest network provider. Veryvery cheating. Airtel upgrade your network signal strength or something technical upgrade. Otherwise dont show your chalange add. I am very disappointed.

Good Evening Team

Sub: Discontinue airtel number

This is inform you that I visited 3 times in your store at BOPAL. But Your customer service person not discontinue my numbers.
I am using that numbers only one month and after clear my all outstanding.I want to close it but your agent told that it is not close before 3 Months.
I know that there is no rules for 3 months if you are not close my connection immediately so go for consumer forum and your company get the answer at that time.
Details : Mobile no.[protected] & [protected] In the Name of Pradeep Saraogi

In my airtel bill for the period: 11-dec-2017 to 10-jan-2018bill no: [protected], it was showing i send international sms to the number:[protected], 19 times. Details below:

3. Sms - international messages
3. A
1 17/dec/2017 21:33:[protected]
4
1 1 5.00

2 21/dec/2017 23:27:[protected]
4
1 1 5.00

3 23/dec/2017 21:41:[protected]
4
1 1 5.00

4 23/dec/2017 22:37:[protected]
4
1 1 5.00

5 23/dec/2017 23:22:[protected]
4
1 1 5.00

6 23/dec/2017 23:53:[protected]
4
1 1 5.00

7 24/dec/2017 09:04:[protected]
4
1 1 5.00

8 25/dec/2017 12:14:[protected]
4
1 1 5.00

9 25/dec/2017 15:45:[protected]
4
1 1 5.00

10 25/dec/2017 17:50:[protected]
4
1 1 5.00

11 25/dec/2017 19:52:[protected]
4
1 1 5.00

12 25/dec/2017 22:24:[protected]
4
1 1 5.00

13 25/dec/2017 23:41:[protected]
4
1 1 5.00

14 26/dec/2017 09:49:[protected]
4
1 1 5.00

15 26/dec/2017 10:20:[protected]
4
1 1 5.00

16 26/dec/2017 11:56:[protected]
4
1 1 5.00

17 26/dec/2017 12:27:[protected]
4
1 1 5.00

18 26/dec/2017 12:58:[protected]
4
1 1 5.00

19 26/dec/2017 17:09:[protected]
4
1 1 5.00

Good evening sir/madam

Im really feel shy to say im using airtel because of your staff misbehavior requested to then to do roaming connectivity they disconnected my sim and second day they clad they fixed that and old account having excess amount they told me to transfer and everything will be ok but now they saying different its happen its mistake but its from air tel side lets inform them do it asap because its not my mistake its air tel department mistake

Here u connect my mail
[protected]@gmmai.com

No polite in the customer service people in the airtel network in vanasthalipuram branch hyd, very bad communication
No healthy behaviour with the customers
The question are answered in a irritation mode (By two people) not all the employees
Every time these two people are seen in bad behaviour
If this continues, i will switch to other network and also tell my locality people also to do the same
Then you may lose many loyal customers

Please do the needful and train them properly on how to communicate

Thanks

Since Dec 2017 - present
Guys, don’t you think this is too much of harassment??
I can’t recharge so I cant talk to your customer care! Don’t you have courtesy enough to call me at least once spending Re. 1 ??? I’m ready to pay you back !! The worst service I’ve ever received is from Airtel! You ask me every detail and then ask another detail, when it is done, you ask the same details again and the loop goes on! I’m ready to give you every detail and the co-operation needed but still you don’t resolve? Tell me what next?
Hi arghya.sen.[protected]@gmail.com,

You've had an update to your case Your case You've had an update to your case You've had an update to your case update to your case Recharge through app (# 1362242) on 01/13/2018 09:12am: (# 1370086) on 01/19/2018 02:17pm: (# 1419788) on 01/25/2018 01:20pm (# 1428573) on 01/26/2018 04:15p (# 1444516) on 01/29/2018 01:24pm:
Smithil Lad said:
Dear Customer,

Greetings from Airtel Payments Bank!

In reference to your email, regarding unable to do recharge from your Airtel Payments Bank account [protected].

We regret for the inconvenience caused to you and apologize for the same.

We request you to please share the screenshot of error, in order to resolve your concern at the earliest.

If you have any other questions, feel free to reach out. We will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!

Best Regards,
Smithil
Service Specialist
Airtel Payments Bank Limited

I'm not able to recharge my number: [protected].

I tried recharging from Airtel store near Brookfield mall.

Even they got an error.

Kindly check and resolve.

Earlier Neha Bhele and Dhruvit Patel asked for few details and then never came back to me.

This is not an appropriate behavior expected from Airtel.

If I don't get any response I need to go for further actions.

Expecting your coordination.

For information, the Sim was from Tamil Nadu and now Ported to Karnataka.

Parikshit Trivedi said and Arghya Seen replied as below:
Dear Customer,

Greetings from Airtel Payments Bank!

This is with reference to your e-mail, regarding unable to do recharge from your Airtel Payments Bank account [protected].

We regret for the inconvenience caused to you.

We would like to inform you that we request you to please share the below mentioned details, in order to resolve your concern at the earliest.

1. Wallet Number:- N.A SINCE TRANSACTION FROM ANYWHERE IS NOT ALLOWING MY TRANSACTION (EVEN FROM AIRTEL STORE)

2. Timestamp & Date of Txn:- YOU MAY TAKE ANY DAY (EX: 25Jan2018)

3. Complete Error Message:-shows"transaction failed"

4. Mode of Txn i.e. Web/App/USSD:-all of these
5. Circle of the Wallet Holder:-N.A.
6. Number being recharged:-[protected]
7. Amount:-TRIED ALL AMOUNTS INCLUDING 100 FULL TALKING AND 500 FULL TALK TIME .

8. Circle of the number being recharged:-number ported from Tamil Nadu Airtel to Karnataka Airtel(Not recently- have done transactions after putting too, then suddenly stopped working)

9. Mobile Operator of the number being recharged:-Airtel prepaid. Earlier was postpaid, now prepaid.

10. Is the number being recharged ported from a different Circle or Different Provide, if yes share the previous Provider & Circle details. Ported from Tamil Nadu India Airtel to Karnataka India Airtel long back.

11. If the number being recharged is an Airtel Number was the number downgraded from Postpaid to Prepaid:- Yes/No - YES. BUT I'VE DONE SUCCESSFUL TRANSACTIONS AFTER THAT. NOW CAN'T DO ANY TRANSACTION EXCEPT ADVANCE TALKTIME.

If you have any other questions, feel free to reach out we will be glad to help in any way we can!

Thanks for being a part of the Airtel Payments Bank family!

Dear Sir/Madam,

This is to your kind information that I have converted my mobile number [protected] post-paid to prepaid on 6th Jan 2018, after converting number I am not able to recharge on my number, I tried to recharge amount of 199 through Airtel website on .07th Jan 2018.The amount has been debited from my account no and recharge has been failed. The amount also not credited back to my account till now.
I have called on so many time to customer care number but still facing same issue, I have also visited to the Airtel gallery on 25th Jan 2018, they said it will be resolve within 4 days but still issue not resolve. Almost I have facing this issue last 22 days, I have only single number to contact.

If Airtel did not solve the problem, kindly provide the PORT Number so that l will move to any other Service provider with same number

You are therefore requested to please take necessary action and solve

Thanking You,

I tried to recharge an Airtel number [protected], the money got debited from my bank account but the transaction failed and I didn't get the money back that is refunded. RS.399
SYN- INR 399.00 debited to A/C No. ***8144 on[protected]:58-for POS txn at[protected][protected]-BHARTI AIRTEL LIMAvl Bal:203.35. Helpline [protected]
And then there is no transaction history of this failed recharge . So please look into it
Thank you.

After calling customer care 5times they are not supporting and not taking complaint. They only assure that it will be solved as soon as spossible work is under process. Since 3months when i took airtel i am facing such problems. Call drops while talking data is not stable goes to 2g maximum times. Only 1 tower when it shoes 3g.
Airtel no. [protected], [protected]

contact
ashutosh banke
p-[protected]

Dear team,

Hi i am pradeep kumar, recently i have did a recharge transaction through airtel (Demo). But due user interface i have entered wrong no during the transaction.

Kindly reverse the same in correct mobile no.
I have already message the same information to “59109” but i got respond “no keyword found”

Now please do the same on urgent basis…. Details are as below….

Date - 28/01/2018

Correct mobile number-[protected]

Wrong mobile number-[protected]

Amount -69

Transaction id - [protected]

Hi, my airtel app shows me new offer of 199 plan. But i am unable to activate that plan with my main balance. I have balance of rupees 210. I called customer service for help but they told me to recharge for rs 199 and cant be activated with mobile balance. But why should i spend money when i have balance in my mobile.
Its very disappointing service provider.

Respected sir/madam . First of all i am unable to cantact ur customer care . I have recharged for 560 something for 4 months ineternet pack . Still internet symble is not connecting i am unable use airtel internet on any mobile . My mobile no [protected]. Please do needful . Otherwise i will do legal action on bharathi airtel(indias fastest network) not for me.

I Recently buy a new Airtel 4g Hotspot 999 and no is [protected], i found that i couldn't recharge it through the net. I usually recharge through paytm, but it keeps failing for no apparent reason. Paytm immediately refunds the money. On the other hand the my airtel app declines the the transaction quoting a bank problem and the money still gets deducted (Gets refunded in a week). I tried recharging another airtel sim, and the transaction went flawlessly. I waited for a week and then again tried to recharge for my number, but to no avail. Then i probably thought it was the sim and changed that as well. I try recharging and i see the same message - 'failed'. That has led me to guess that this is somehow related to my number. I request airtel's customer care to attend to this nuisance as soon as they can...

Dear all

By mistake i have done recharge for wrong number but could you help me on this. When we approached the hdfc bank for stop payment but they are not agreeing on this. Every transaction would take minimum 24 hr to be updated

Out request is to make stop payment to that cell number ([protected])

Please find transaction reference number for payment
[protected]

My cell number : [protected]

With regards
Praveena shetty

Dear sir,

Even after making full payment and submitting all required documents, i am not getting the broadband connection. I am staying in heart of the city and no issues with airtel connectivity. From past 1 week i am doing 1-2 follow ups every day but unable to get the date when i will get connection. Each time i call to cust care, i need to give the complete story and talk to new person, no complaint registered till date and no complaint number available on this issue.
Finally with somuch frustration, i called today and told them i will use social media for no and false response, i suddenly got a call and informed that they have some technical issue and it will take 3- 4 days to do the feasibility study. This is really an unprofessional behavior and handling customer after taking 100% money. We have option to approach consumer form to sort out my problem... Before to that if some one looks into the issue, it would be great.

From last 2 days when i am calling on a airtel phone number it shows invalid number i dont know why it shows that, please sovle my problem as soon as possible.
Otherwise i will port to other provider.
I am not face this type of problem before it is first time for me. Kindly solve my problem as soon as possible.
Please sir/mam i get more problem by it.
Please solve my problem as soon as possible...

I never subscribed to these services. I have no idea what these services are for. It seems that they are badly in need of money and have subscribed me to these services. They have earlier charged me with inr 35/- thrice for some absurd services which i was able to unsubscribe. But now to get more money, they have subscribed me with these useless services.

I am airtel previllage customer since 2 years.
I have subscribed to airtel secure poicy to protect my handset from damages.
I have subscribed to this airtel feature on 12.10.2017.
Recently my mobile screen got damaged due to fell down from hand and i have registered the complaint in airetl secure to replace the screen under airtel secure policy on 22.01.18. With a service request no 2792108.
But i have received a mail from airtel secure on 27.01.18 stating that claim rejected due to improper handling of mobile handset.
But i have registered this airtel secure policy for these type of damages protection only.
I am very much surprised to hear that claim rejected due to improper handling
How can it possible to reject the claim if i have subscribed for the damage protection.
Plz clarify me in this regard
Expecting positive reply from airtel secure.

I was having vodafone no and airtel customer care person has called and convinced me to port the number and we you will get another number free of cost in one billing. So done the same formalities and given all the proofs only one no has got port and another yet to activate still not activated its been 7 days and more. Airtel customer care given me the wrong information and number not yet been activated..