Apollo Hospital Complaints & Reviews

We have paid 1500 INR for the consultation with doctor Srikanth in Apollo App. This doctor doesn't even spend 5 mins to understand about patient. Explained nothing and just prescribed only TESTS not MEDICINES. After taking results also he dint communicate or advice anything to the patient. Just asked to visit the hospital and review in person. There again we have to pay 1500 INR for consultation. We are disappointed with his way of treating patients. Please go to this doctor only when you have enough money in your pocket. Totally waste.

We book a vivid vaccination slot on ur kakinada branch, we registered then we went to cash counter we pay 800 for covishield but cash keeper said we have no change of 20 rupees
After some time we went the cash counter he said he as no change and he gave 50 rupees to me said to bring the change

We booked our first vaccination slot on 26th June 2021 of 780 each for three person, but we didnt get the vaccine at hospital due to heavy rush and no Covid protocols to be followed by the hospital authority, till now they are not refunded my money back.

To The Hospital Administration,

Indo – US Super specialty Hospital (Apollo Spectra hospital),

7-1-57/ B&C Shyam Karan Road,

Anand Bagh, Ameerpet,

Hyderabad – 500016.

Dear Concern,

This is with ref. to discussion held on 10.06.2021 at your corporate office at Ameerpet, Hyderabad.

I am writing to complain about billing for my husband, Mr. Rupesh Kumar Jha ( IP[protected] treatment at your hospital . He was admitted from 30th April 2021 to 4th May 2021.

Throughout his treatment the hospital never shared the details of Bill on a daily basis . Nevertheless, when he got discharged from the hospital, on that day as well we didn't receive Final Bill as they required sometime to manipulate and do forgery with the same to arrive at some insane Bill amount.

Case Brief :

· My husband was being hospitalized as referred by Dr. Kiran Macha. Even after requesting him for home treatment, the doctor advised to admit him in an emergency.

· I kept on requesting at reception for cashless as Indo – Us Hospital was part of Network hospital under my corporate Insurance but they simply denied and asked to deposit 1 lac immediately mentioning that beds are available only on First come First basis.

· It has also been mentioned that its totally management's decision to consider the case under cashless or not.

· Total Bill charged was Rs. 206962/- just for 5 days which was shocking for my Insurance Company as 50 % of the amount was overbilled .

· An amount of Rs. 102710/- were charged specifically under Services & Procedures Head which comes under Non Payable as these are part of Room Rent & can’t be charged twice. It's unethical.

Further would like to highlight few discrepancies which clearly indicates Scam/ Forgery/ Manipulation to extract maximum from victim:

Ø My husband got transferred to Hospital room at 6.30 P.M on 30th April 2021 still wrong Services are being charged as below just to over Bill:

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Ø Further, he got discharged at 12 P.M on 04th May 2021, still was billed same as day before :

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Ø Sanitization Charges of ICU & common area have been charged daily however, patient has never been shifted to ICU and how can Rs. 8800/- per day be charged for common area sanitization?

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Ø While discussion it has been communicated that PPE for F & B Services is a cost incurred against an individual delivering food . Person coming for food delivery is for the entire floor and not just for one patient. Moreover, how can it cost 1850 /- per meal per person? Assuming two staff serving 100 people on multiple floors, the hospital would be earning 180000/- per meal delivered against PPE kit charges. Hence, as per our assumption hospital must have spent maximum 2000/- on PPE Kit and is earning 3-4 lacs on it. Its highly unethical.

All these are only a few instances and are too absurd. It may be mentioned that we are not highlighting over billing in the Pharmacy section as we are not much aware about medicine costs .

Dear sir
I'm shwetha GC from mysore. Today I came for 2nd dose of covaxin vaccination, I'm very sad about your today's vaccination service . My slot was from 11to 1pm, i went there at 11.15am waited for 1hour. There were only 30members still it was very slow. The person who's maintaining the token system and queue was totally bad. I was very happy when I got 1st dose last month it was well maintained with huge crowd, with the same mindset I went today but totally very upset about your service. Hope you should take this matter seriously.
Thank you
Shwetha GC
Ph, [protected]

My 70+ Aged parents went for their second dose of vaccination (first dose was Covishield) at Apollo Clinic, HSR Layout, Bangalore today 1st July, 2021. I had registered them on Arogya setu asking specifically for the paid covishield 2nd dose. The Apollo team did not even ask them what vaccine they had previously taken and gave them the Covaxin. My mother even enquired before her shot and the nurse did not respond or bother to reconfirm. After the vaccination, they were unable to generate the certificate and told me to delete beneficiaries from my Arogya Setu app so they can directly upload from their end. My father's details were erased and only one final certificate for Covaxin is now showing. My mother has registered with her own number so this process was not effective and she is now left without a certificate. We tried talking to the team at apollo who were trying to blame my parents for asking for Covaxin. This whole incident has caused alot of mental agony and my whole family is trying to talk to various doctors to understand implications of this mix up. I expected alot more responsibility from a group like Apollo and i am disappointed with the whole experience.

I want make complain point wise
1. i wnt to opd on 22june 2021 to examine my mother with spine compressed fracture . dr s n singh shaw my mother without mri he said operation required
2. we went there with hip join lateral x ray . report says no fracture but dr singh assure fracture and advice me that he will take orthopaedic advice but orthopaedic Sargent said no fracture
3. 25 june give ot time at 10 am but make patient ready at 12 pm . patient was pron to hypoglycaemia i told several times in spite of that one day before operation all food are stopped but suger medicine was on . my mother suger always with medication main tain 95 to 97 during period 22 to 24 june
4. without bedside suger test they bring my mother to ot
5. after some time dr sing came back from ot and said my mother had a cadiac arrest before operation . and said it can happen to anybody because my mother age and patient of suger and pressure . i told doctor why you advice us for operation inspite o[censored] know my mother age and comorbid
6 . mother shifted to ventilation and there after icu and at 3 pm she got consciousness
7. next day 26thjune 2021 mother shifted to general word bed no 518 . and wbc count 23400 approx it was developed during treatment of dr singh but he ignore it and said to take home the patient on 28/06/2021
8. but suddenly when we went over their help desk said hold the release because some blood report said some irregularity.
9. without taking my concent he transfer patient to dr subha banerjee inspite of ct scan report of heart and brain no complain identified and eco and ecg normal as per report
10. new doctor suggest angiography without examine the patient .
11. already they taken almost 20000 without surgery
totally we are in dark about the treatment

Hi am swamy from mysore last week I visit a appollo hospital with my wife she s a ulcerative collitis patient someone suggest consult Mr Rajkumar P Wadva so we came n consulted but we r not satisfied with his communication he behaved lik nonsense anyway as a educated s we controlled ourselves after examines of all tests of my wife like biopsy n all he gave us a medicines n he s not ready to tel us how to use medicine tel us ask assistants but literally they don't know how use dat medicines coz of those people I lost 20 thousand n above with trust on appolo hospital pls tel dem to behave cool with patients n pls recuite wel doctor as his assistants ...finally trust we wl get solution for dis complaint ...your faithfully middle class patient

Hi this is to let you know that I did order medicine from Apollo 247 few days back. I had ordered for seloken xl 50 mg tablet. However what I received was 25 mg. I requested a return but no resolution has been given to me up and until now. When I call them it's ausual somebody picks up and say the team is looking into my concern. I need them to deliver the medicine which I requested them for or give a refund. I have attached both the order details as well as the complaint number below in the attachment section. Please kindly take action against Apollo Hospitals.

Center
Apollo Hospital-JAYANAGAR, No.21-2 14th Cross Road Near Madhavan Park Circle Jayanagar East Jayanagar
Bengaluru Karnataka 560011, BBMP, Karnataka
Date 01 Jun 2021 Time 09:00AM-05:00PM Preferred Time Slot 11:00AM-01:00PM

vaccination receipt no. 10593

I have taken vaccine on 1st June in Apollo Jayanagar 3rd Block. While asked for certificate during vaccination, all representatives said it will be uploaded soon and will be available online. It's almost 20 days and certificate is not uploaded. While calling to customer care, they are saying they will give the certificate of current date which is almost 20 days late and affecting my next dose date. I can not risk my health due to representative mistake. I have a receipt and appointment details with me. Please update my vaccination details with correct date.

Dear sir/mam

It is with high regret I report the Improper duty and unprofessional behaviour shown by the PRO (incharge-Mr Babu) at Apollo Main hospital located in Trichy. My daughter got vaccinated on June 9 and the Vaccination team has failed to update the same in COWIN/MoH. When my wife and daughter visited them and contacted on June11, they were poorly responded. The PRO defended his negligence and showed rude behaviour. I have never seen such an improper behavior earlier in any good private hospital. Our experience for vaccination at Apollo Perungudi is so organised. The PRO issued a new Vaccination confirmation on June 11 and it is a violation on the part of hospital ( giving detail on a wrong date). I will submit all documents by email to The Chairman, Apollo group.
I request you to give a stern warning for those who are not delivering the duties properly.
Moreover, it is highly unprofessional to show rude behaviour to two women to cover the mistakes.
I am ready to provide all details.
My contact email: [protected]@gmail.com

Dear Sir,

In relation to the above, you have to inform that my patient Mrs. Ranjana who was in the Covid ward, whose discharge summary and bill has been received but the report of the investigation done during the treatment has not been received, while the guard posted outside the Covid ward has not received Have received my signature on the report receipt list.

Therefore, you are requested to kindly provide the report related to the above.

Pradeep Kumar
[protected]
[protected]
[protected]@gmail.com

I had got vaccinated by the special drive at Prestige Tranquility, Budigere Cross, Off Old Madras Road, Bengaluru at 4:30pm today.
Name :Rincy Susan Thomas
Contact number : [protected] /[protected]
The vaccined status is not updated on Covin portal /Arogyasetu and I have not been given any vaccine certificate.. The response from the team who conducted the vaccine drive is a casual "we will update if you have not got it in 3 days"

Receipt No. 12730,
Reference No. PTY[protected]
[protected]@yahoo.com
[protected]

Need this resolved immediately

I have ordered vaporizer and mask from Apollo through phonepe with order id[protected] on April 4th 2021. for almost 1 month i am unable to see my order in my ordered folder. i have contacted apollo through this consumer complaints. they said that order will be deliver lately. recently in my orderd is showing that i have bought vaporiser and mask in hydernagar (smr vinay) apollo pharmacy. but i have ordered in online mode through phonepe switch. since 26th april 2021 i am raising issue in consumer complaints and apollo help in apollo app, my issue was not solved. its almost 40 days i am trying to solve about my order. but my order was not solved. how many times i am raised ticket, customer care doesnot responding. they are not calling me for solving my case. i am orderd through online mode then why it is showing as offline mode with different order id and different date.(23rd april 2021 at 09:23am). i have ordered on 26 april 2021 eve time. please sove my issue as soon as possible. how many days do you take to solve this issue. if your unable to deliver then stop taking online orders. please refund my money. every pic will be attached for your reference. from starting date. in phonepe switch and apollo app.

I am Parita Patel and in 2018 I have applied for Australia for student visa and for the very first in chest X-ray reports say that I have white dot which indicates TB so I have done test of culture and smear report and reports were negative and then again in 2020 to extend my visa of Australia again I have done same test which was also negative (the picture about reports and billing is attached ) and this time immigration department told...

Hi Team,

I have Religare OPHC medical card. As per agreement network hospitals should accept 80% from this card for vaccination.

We opted 4 COVAXIN from network hospital (Apollo Greams) on 28-May, but they denied to accept OPHC medical card.

Bill No - CMH-OCS-4796200, CMH-OCS-4796185

As per IRDA guidelines, you are not supposed to deny payment from an OPHC Medical card.

Could you please justify why OPHC medical card has been denied?

Thanks & Regards,
Sanjay

I had a neck lump and consulted DR Ganesh ENT vanagaram in the month of March 2021...he suggested me to do take CT scan and blood test ...I was diagnosed with TB in left side of neck with FNAC and started the treatment as per his advice with AKT 4 tablet...but after two months my condition become worse and I tried to consult him but he was unavailable due to lockdown and then proceeded to Apollo Greams Road and consulted DR Ramasubramanian senior Doctor in infectious diseases and he told me I was in wrong medication for the past two months...I should have been suggested Akurit 4 for my condition...only bcz of wrong treatment from DR Ganesh ENT in Vanagaram...my condition has become worse today...I do have all proof and need proper response and compensation...

3rd May'21 Order no[protected] Amount billed - 424.33 INR worth Medicine. No Delivery and refunded only 39 Rupees. Rest amount are not refunded even after so many follow ups.

Hello. I am herewith attaching the bill no. AHJN-OCS-552316 dated 5th May 2021 of Rs. 850/-being the vaccination charges for Second Dose of COVISHIELD taken on 5th May 2021 at Apollo Hospital, Jayanagar, Bangalore. I tried to get the final certificate downloaded many a times but it was in vain. Hence I request you to please mail me the said
Certificate based on the details furnished in the attachment bill. While registration two mobile numbers viz. [protected] and alternative no. [protected] was taken at the counter on 5th May 2021.Above references have been furnished for your convenience to issue the certificate.Tanking you.
With regards.
S. R. Satyaprasad
[protected]
R. R. Nagar
Bangalore

The above doctor's behaviour was very rude. My brother in law admitted to Apollo hospitals Guwahati and my sister is waiting as attendant.Today the doctor was about to come for visit, but he didn't came . So, ultimately my sister called up the reception and asked why the doctor didn't visit . After few hours the doctor finally came and scold my sister badly asking why she need to call again and again . If it was soo emergency, then she should have done it herself. So, i just want the management to take strict action against him on immediate basis and so that he never repeat this behaviour again.