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Apollo Munich Health Insurance Complaints & Reviews

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2.1
Last updated Jan 17, 2023
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Apollo Munich Health Insurance reviews & complaints page 9

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J
Julen Chandra Mohanty
from Bengaluru, Karnataka
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New member is still not added, even after i followed up for 7 months

Address:Bangalore Urban, Karnataka

Hello,

I have the Optima Restore policy # [protected]-01. I am calling your customer care service people for last 6 months to add my new born baby to the policy. I have still not got anyone who can collect the money from me & renew the policy.

In last 4 months few people have called me & telling me that they will come to renew policy but after so many calls also noone came. My baby is already 7 months...
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M
mohd yusuf_ykk
from Srinagar, Jammu and Kashmir
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not settling my claim

Address:Pilibhit, Uttar Pradesh

i have taken a health policy from apollo munich my policy no is [protected], i am payng aprox INR10000 per year from last three years, this year i claimed inr14000, i have submitted all the documents to their claim settling co.(family health plan tpa co ltd) lucknow office nd while submitting documents i asked them plz check any thing elese you require but they told no every thing is o.k. And now after 15days they mailed that i have submitted...
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M
Manish Jindal
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in Policy Papers

Address:Gurgaon, Haryana

hi

Policy No: 110800/11121/[protected]
Agent code: 80145030
Policy Applied on: 11.03.2013
Premium deducted: 14.03.2013
Pollicy Begiing on : 12.03.2013

Policy drawn on : 13.03.2013
Policy scan receipt on : 26.04.2013 (on request from my side after long waiting)

please go through the above dates and answer below questions:

Why policy get begin on 12.03.2013...
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M
manoj43
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Case No. 270,214 ( Policy No. 1000170203 )

Address:South Delhi, Delhi

Hi,

I had filed one claim of my sister Kamini Aggarwal at your FHPL, office in Gurgaon. The details are as below:

Name of Insured person: Kamini Aggarwal
Name of Insured: Apollo Munich : 110102 : Noida : SO
Claimed amount: 266944/-
Claimed for: AVN Bilateral Hip
Provider: SitaRam Bhartia Institute of science & research

The said claim got rejected vide Claim ID -...
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B
bijuray
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

daily provide cashless

Address:Gurgaon, Haryana

Dear sir

This is bijay ray Cashless RequestID 79788, UHIDNO:[protected] , on 10/04/2013 i have applied for cashless , after deposition all the necessary document at kolkata apollo hospital next TPA told me that Please sen d all first consultations/prescriptions/reports after depositing prescription then told me Kindly furnish personal habits of the patient. i am far away from hospital it is n't possible to go to...
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A
ashokanarayanan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong details in Policy papers

Address:Chennai, Tamil Nadu

I recently took an Apollo Munich policy for
my family bearing policy number 1401000/11121/[protected] dt.
04-Mar-2013.

Upon reviewing the policy schedule to my dismay, it was found that
many details of the policy holder has been carelessly keyed in by
Apollo Munich Health Insurance company. Its rather astonishing and
shameful for me to apprehend that a leading private insurance company
like...
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K
kumargaurav786
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding Rejection of cashless claim

Hi,

I purchased a policy (Policy# [protected]) from Apollo munich for my mother. We raised a claim for caseless and below this happened:

We sent the request in that respone they asked for some document which we send after recieving there request.

Again after getting those docment they asked for some other document when we sent that they asked for some other.

and Most important thing...
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R
radhika02
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NON PAYMENT OF HEALTH INSURANCE CLAIM

Address:Mumbai City, Maharashtra

Apollo Munich Health Insurance Company has rejected my health insurance claim with out giving a valid explanation.
I had a surgery for a fracture in my right wrist on December 2012 and they have refused to reimburse the claim on the grounds of a surgery I had 12 years ago which is completely unrelated and was on another body part. I have provided TWO DOCTORS' certificates confirming that both are UNRELATED and asked Apollo Munich...
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V
vingaj
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

should not be trusted, they give false medical reports

Address:Mumbai Suburban, Maharashtra

sr. citizens beware of Apollo munich health insurance, they are not to be trusted
we have been contacting mr. Amrit Garg,Assistant Manager (Grievance Cell ) Apollo munich health insurance for over 4 months but he refuses to understand/accept/mishappening of Apollo munich health insurance that they have given us false medical reports just to make easy and unearned money We, sr.citizens,were asked to go to their medical centre to get...
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M
mailtoriaz
from Bangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Claim Rejection-ref 73298

Address:Bangalore, Karnataka

Dear Sir,

I had taken Apollo Munich Health Insurance last year March-2012. My Policy No: 120300/11052/[protected] & its covered a sum insurance for my family ( Myself- RIAZ KHAN, My Wife TASNEEM AQSA & My Son REHAN KHAN) upto Rs 7.5 lac & also covered critical illness of each individual of Rs 7.5 lacs.

On Dec-12 I discovered a small (VASCULAR MALFORMATION-VENOUS) on my left thigh & went to visit...
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V
vinode
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

they are not to be trusted

sr. citizens beware of Apollo munich health insurance, they are not to be trusted
we have been contacting mr. Amrit Garg,Assistant Manager (Grievance Cell ) Apollo munich health insurance for over 4 months but he refuses to understand/accept/mishappening of Apollo munich health insurance that they have given us false medical reports just to make easy and unearned money We, sr.citizens,were asked to go to their medical centre to get...
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B
bikashagar
from Daitari, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

HEALTH INSURANCE

Address:Cuttack, Odisha

I had a health insurance with ICICI Lombard from 28.12.2009 to 27.12.2010.I changed the insurance to APOLLO MUNICH on 28.12.2010 & I was told that last year will be considered in this new policy & waiting period for many disease will be reduced by 1 year accordingly .I paid the premium cheque and due to some unavoidable reason the cheque bounced and I paid again by demand draft on 28.01.2011.My POLICY issued on 28.12.2010 was cancelled...
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A
AMARKAMATH35
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

WRONG POLICY ISSUED BY THE COMPANY

Address:Mumbai Suburban, Maharashtra

EMAIL WRITTEN TO CUSTOMER CARE OF APOLLO MUNICH HEALTH INSURANCE COMPANY LIMITED ON 28TH AUGUST 2012
"Respected Sir,
This is Amar Krishna Kamath from Mumbai , who had applied for OPTIMA RESTORE –FAMILY FLOATER HEALTH INSURANCE PLAN for policy period of 2 years. I was conveyed all the features & benefits of OPTIMA RESTORE –FAMILY FLOATER HEALTH INSURANCE PLAN from the person from the office of Mr. Manish Kumar Thakur...
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A
alphagas
from Delhi, Delhi
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Denial of Claim

Address:South West Delhi, Delhi

SUB:- Claim Id 75875 with FHPL TPA
Medicity ID:[protected]
Policy No 110105/1110/[protected] UHID[protected] Apollo Munich Healthcare

Dear Sirs,

I, Sanjay Ahuja, had Family Floater Mediclaim Policy No 354300/38/08/[protected] for a sum of Rs 4,00,000 from M/s National Insurance Co ltd since 2007. I had this policy for 3 years and as you can see no pre-existing diseases were mentioned as well as...
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V
Vinay Bhatnagar
from Bhopal, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud selling of my health insurance policy

Address:Bhopal, Madhya Pradesh

I have taken a health policy under portability scheme from Appolo Munich Health Insurance in Jan 2012.my previous policy was from Star Health Insurance but when i register for insurance claim on 09/06/2012,when i came to know that my policy is not under portability scheme and they told me my policy is fresh policy .company executive till date told me my policy is under portability policy scheme....
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H
harish_c_cse_engg
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unpaid Claim amount

Address:Chennai, Tamil Nadu

Hi,

We have filed a claim with Apoolo Munich thru agent FAMILY HEALTH PLAN (TPA) LIMITED. (www.fhpl.net). The claim amount is approved and they mentioned in the renewal letter asking for premium for 2012 year. And once we paid the amount for premium, they have cloased the claim, askuing for id proof. I (C Santosh Kumar), went to FHPL office with id proof and spoke with the agent, and they told they will reopen the case soon,...
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C
channiks
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hospital Claims is not given by Apollo Munich Health Insurance company

Address:South Delhi, Delhi

IRDA Complaint No.[protected] received dated 21-Nov-2011. & ( Our Ref. No. AMH/IRDA/2011-12/131 )

As per requirements of Apollo Munich health Insurance company, my consulting doctor already send
five times the supporting letter to Apollo team regarding my Treatment in Apollo Hospital at Sarita Vihar. Now, he denies to write
more letters as he writes the same response again and again.

If they...
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G
Gopal Prithvi Raj Urs
from Mumbai, Maharashtra
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refund money

Address:Karnataka

hi sir i have taken apollo munich health insurance but its not responding for asthma diseases so i thought to get my money back.and i have applied for refund my money on 20/12/2011 but till today they are not responding so i have decided to put case in consumer court.your health insurance people lies a lot that about refunding the amount.my policy number is [protected]....
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M
monasoni
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non-payment of claim

Address:Andhra Pradesh

I, CHANDRIKA SARKAR, had taken a health Insurance policy no.130100/11001/[protected]-02, card no. [protected] for the year 2011-12 and it so happened that I had to be hospitalized from 01.02.12 to 03.02.12 due to a minor health complaint. As per claim requirements I had submitted all documents related to hospitalization, diagnosis & treatment to the Family Health Plan Ltd(FHPL) office on rd no 2, Banjara hillswell within the claims date.....
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S
samir13dave
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Apollo munich health insurance company cheated me in my portability....

Address:Gujarat

17/01/2012
respected sir,
I wanted to get portability from new india assurance company to appolomunich jus with the only condition as if I am getting all continuity benefits, no claim bonus etc then and then only I will get transferred if any of it is lacking I am not interested getting transferred to appolo munich….One of their agent mr rohit tondon (mob [protected]) assured me for all this will be done and got my sign on...
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