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Axis Bank Complaints & Reviews

www.axisbank.com
2.6
Updated: Jul 18, 2026
Complaints 13017
Resolved
6562
Unresolved
6455
Good! Axis Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Axis Bank step up their efforts to fully resolve all complaints 👍
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Axis Bank reviews & complaints page 15

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P
poojasharma37
Mar 1, 2019
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deduct money name of lien and consolidated charges

Address: indore, Indore, Madhya Pradesh, 452001

I am very dissatisfied with your third class service. Every month you put my account balance in negative (This time -4586). You don't care about people hard earned money and do fraud with people's.

This things happen again and again. Now i want my account balance clear (No negative balance). If you can't assist me in positive manner then i have to raise a complaint in banking ombudsman.

And i never suggest anyone...
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Shivanand Ekatpure
from Ahmedabad, Gujarat
Feb 23, 2019
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transaction failed but payment deducted from credit card

I was paying with axis bank credit card for flipkart. Transaction was failed. I tried again but still transaction failed. While trying for 3rd time i got 2 messages from axis bank regarding deduction of payments. So i checked booking history in flipkart but there was no any successful transaction. So total 12598/- amount was deducted but no any successful transaction. Please let me know what to do to get my 12598/- back...
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Rishabh Tulsyan
from Bengaluru, Karnataka
Feb 15, 2019
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debit freeze on ac 912010003085452

Address: 832108

My axis bank a/c [protected] has been on debit freeze since 31st jan 2019. It has been more than 2 weeks i have been running through the axis bank branch in koramangala, bangalore to remove the freeze. While talking on the phone with the branch my a/c was associated to they first told my debit card was blocked and kindly contact nearby branch and issue a new debit card. I did the same but i was not able to do the transaction. I again...
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sscmikr
from Chennai, Tamil Nadu
Feb 12, 2019
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cibil masking amount issue

Address: 625012

Previously had axis bank credit card [protected]. I was not able to pay one of the cc payment due to i am hospitalized at that time. Later i had a talk with the axis bank executive and they have wavied the interest partially and i paid the remaining amt. Bt they havnt updated the wavied part on their side and later i kept the cc ideally for many years. Also the abnk havent intimated any outstanding statement to me. I found the cibil...
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Nehshi
from Kolkata, West Bengal
Feb 11, 2019
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my account is showing beneficiary account is frozen.

My name is neha and my axis a/c no is [protected]. It is my new salary account. I am trying to do transaction from my axis mobile application or weather trying to do any online transaction it is not accepting the payment and all the time it is declining the transaction giving the same message "transaction has failed because beneficiary account is frozen".

It was my first experience with axis bank and it is very disappointing....
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vaishali kunder
from Mumbai, Maharashtra
Feb 9, 2019
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home loan services

Address: Thane, Maharashtra, 401208

No never

Because of your wrost service

I am your existing customer. My fisrt home loan disbursement done after lots of followup with your nodal officer.
Then also again applied for top up loan and same harressement facing this time also.
My property value is 25 lakh my old loan outstanding is 100000 and we want topup 450000.
Loan sanctioned in the month of jan 19 but still disbursement...
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DayaramYadav
from Gopalganj, Bihar
Jan 30, 2019
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saving account - debit freeze/blocked

Address: Bhopal, Madhya Pradesh

Hi i am Dayaram Yadav, My account is showing debit freeze since i have received a credit of Rs.990000 ( Nine Lacs Ninty Thousand ) on Thu, Jan 17, 8:27 AM, after which i went to my bank branch - Arera Colony, Bhopal asking about my problem there i met Mrs. Sita Mandeshwar (Branch Operation Head).

Account Details::

A/c: [protected]
Ifsc: UTIB0003114
Branch: Arera Colony
Email: [protected]@gmail.combr...
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Abhishek Devanga Abhi
from Bengaluru, Karnataka
Jan 15, 2019
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bank axis bank debit for rs.1899/- for one assist service axis bank debit for rs.1899/- for one assist service

Address: Bangalore, Karnataka

Abhishek on jan 15, 2019
Submit a complaint

Dear sir / madam,

This is abhishek
One assist relationship # 6082918
Mobile #[protected]

My axis bank a/c no - [protected] has been debited by 1899.00/- for oneassist membership.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not accept this service without my approval they deducted...
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Chintakunta Usha Kiran
from Hyderabad, Telangana
Jan 8, 2019
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stuck money in cash deposit machine

Address: Hyderabad, Telangana, 500037
Website: Consumer Complaints

Hi sir My Name Ch Usha Kiran yesterday[protected] Time 6-22 Pm I was deposited money 35000/- at Kukatpally Hyderabad Axis Bank Cash Deposit Machine. Transaction Completed After CDM Displayed Timed Out Transaction.Iam Waited 30 Minutes But Money Is Not Refund.After CDM Unable To ATM Services Displayed.loyees In Bank IAM Asked One Of Employer His Said Tomorrow Come To Bank And Complaint The Issue.Iam Going To Same Bank Iam Asked Employee My...
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Rajasilke
from Kolkata, West Bengal
Dec 22, 2018
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rs 500 note retained by cdm machine

Address: Kolkata, West Bengal, 700015

Today i tryed depositing 2500 into the cdm machine and i received a receipt that 1 note is retained by bank and rest of the 2000 note want to submit i cancelled the transaction and my 1 note is not came back from the cdm machine, i have call the customer care and lodge a complaint they told it will be solved my 3to 5 business day, please help someone....
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[email protected]
from Kaithal, Haryana
Dec 5, 2018
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charging money for offering job

Address: 132001

I applied for job in axis bank through monsterindia... At first they demand rs1850 rupees for the interview... After clearing the interview they asked for rs. 4500 for verification of documents and after that they charged rs. 7500 for security cum basis for the job offer letter... I have paid 1850+4500+7500= 13850 rupees already and now they are asking for rupees 10000 more for the approval of my face to face meeting from the headoffice,...
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Lakshman Chowdary
from Hyderabad, Telangana
Dec 4, 2018
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stop oneassist

Hi team,

This is lakshman subscribed to oneassist a year ago and now i want to deactivate this plan. So please take my complaint and deactivate that plan. I raised a request earlier that to stop my plan but they are trying to convince me but i said no i want to deactivate they said it will be possible beforeone month of expiry and my questioning is un answered instead they are giving irrelevant answers. So please take care...br...
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Ranjith Raja
from Bengaluru, Karnataka
Nov 28, 2018
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I did not receive welcome kit from past 2 months

Address: 560033
Website: www.axisbank.com

My name is ranjith r. I opened a (Asap) account through online on september 20. I started online transactions and i was waiting for my welcome kit. Then i received a message that your welcome kit for a/c no. Xx1151 has been dispatched on 21-sep-18 through blue dart courier. They even sent me the tracking no. Xxxxxxx9386 but i did not receive a single call from the courier person. They sent the courier back to the bank. Then i went to my branch...
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A
abhi91622
from Bansi, Uttar Pradesh
Nov 22, 2018
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sign. verf. chrgs mandate regst/ stop

Address: Indore, Madhya Pradesh, 452009

[resolved] axis bank — uninitiated transaction in form of mandate

2 reviews
Nikhil shelke on aug 9, 2018 submit a complaint
Dear team,

I have received following message today, which says
Message 1 at 2:30pm -
Hello! Your a/c no. 209997 has been debited by rs. 118 on 22 nov18. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india)...
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S
Sylvester Martis
from Delhi, Delhi
Nov 19, 2018
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axis bank recovery agent and employee siddhant jorkar

Address: Mumbai City, Maharashtra, 400070
Website: www.axisbank.com

Axis bank employee Mr Siddhant Jorkar has gone extra mile to recover money from his customer Mr. Pillai.

Following are the attached conversation, which clearly depicts violation of BCSBI guidelines.

Called at midnight 00.37 (Violation 1)
Abusive words used (Violation 2)
Called up relatives and given confidential details ( Violation 3)

Proofs attached...
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V
v582ijay
Nov 19, 2018
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credit card - axis bank no dues certificate from bank

Address: Mumbai City, Maharashtra

I had credit card from Axis bank. which I cleared and currently no dues are there on that account credit card number [protected]. I urgently need no dues certificate for a loan. there is no email on the axis bank website which i can email also I called more than 10 times and I was not to connect to the customer care I am frustrated with axis bank overall system. I had also send an email to nodal officer but no reply. I am going to include...
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valarpv7
from Chennai, Tamil Nadu
Nov 13, 2018
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cancellation of subscription to oneassist

I have received a call from axis bank today. I just don't want the subscription and please cancel my subscription for my axis visa card ending with 3233. It has been noticed that the money charged @1899 for the same.
Hence, cancel the subscription and refund the same into my account. I am waiting for confirmation of deletion of this service and also refund the money @1899....
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ravindra gaikawad
from Pune, Maharashtra
Nov 5, 2018
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transaction failed but money debited

Address: Pune, Maharashtra
Website: retail.axisbank.co.in

Today on 5th Nov 2018, I tried to recharge of Rs 399 but transaction failed and my money got debited. I tried again then same thing happened but I received Recharge for last transaction.

Again at night,
I tried to DTH recharge of Rs 330 but transaction failed and my money got debited. I tried again then same thing happened but I received Recharge for last transaction.

Why are showing Transaction Failed...
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snpatel61
Nov 2, 2018
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refund for max-life insurance policy surrender

Address: 380060

Complaint against: axis bank. Main branch, trishul, law garden, ahmedabad & max-life insurance

Name: suresh n. Patel a/c no.[protected]xx5562

Dear sir / madam,

I have lodged my request for cancellation of max-life insurance policy number 60422368 and all requested / mandatory forms has been submitted to axis bank main branch in attention of my relationship manager mr. Bhavin patel on 9th october...
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Banashree barman
from Kharagpur, West Bengal
Oct 13, 2018
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debited rs 1770 from my account without permission

Address: Uttar Dinajpur, West Bengal, 733130

Rs 1770 debited from my axis bank account due to demat account.. But i never apply for this... Or any kind of information to give me by bank or agent... I call many time to the sell excuative.. Bt he not responced... I want to refund my money back otherwise i will be closed my account... I can't tolerate this type of cheating...1770 is not small amount for me
So i will be submit a complain rbi......
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