On June 23, 2018 two men claiming to be representatives of Bajaj Finance visited my Father-in-law's house and falsely accused my wife of having made a purchase of a refrigerator worth around 22, 000 INR. According to them, the installments were discontinued after a while and the outstanding amount is 18, 000 INR. They never visited my own house, which is surprising. Since we are staying outside West Bengal, my home state, they forced my father-in-law to give them our contact number. After I learned of this, I called one of the visitors at the no. [protected] asking for details of the presumed loan. However, he failed to provide us with any information in support of the supposed loan. When we asked for details pertaining to:
a) the purchase,
b)Name of Shop of purchase,
c)KYC details,
d)Finance Loan Acct. Number,
e)Account details of the first installment,
f)Bank and cheque details,
g)Address of delivery of the refrigerator
they failed to do so and told us that we would be informed of the details at a later time.. Till now they have not sent a single official letter notifying us of the problem.
On July 4, 2018 we received a call from [protected] impersonating a police officer from Howrah police station. He threatened to come to our house within two hours. This is a threat to the safety of my family and is an embarrassment for a responsible citizen . Today, once again I received a call from a Arohi Sinha(mob. no. [protected]) from Tees Hazari Court, New Delhi(as stated by her). She told us that she has received a complaint file from Bajaj Finance Advocate R.K Chauhan(mob. [protected]) pertaining to an issue of loan taken by my wife which is absolutely impossible since she does not hold a Bajaj EMI card/account. Upon asking for the details of this complaint once again we were told us that the details are unavailable. She told us that the details are sealed and not open to us.
My wife has never purchased any goods through Bajaj Finance nor does she have any connection with the aforesaid company. I believe in light of the above events this is a case of Fraudulent Finance or a case of Identity Theft of my wife. After a little research online we found that there have been similar cases(links below):
1) https://www.consumercomplaints.in/bajaj-finserv-lending-repeated-fake-threats-fr...⇄
2) http://www.pathlegal.in/Harassment-from-Bajaj-Finance-Q[protected].php
3) http://www.icomplaints.in/fraud-on-the-name-of-loan-040435.html
Sep 5, 2018
Complaint marked as Resolved Bajaj Finserv customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2018
Bajaj Finserv Customer Care's response arunavapal438, Greetings from Bajaj Finserv! Thank you for writing to us, we request you to kindly contact [protected]@bajajfinserv.in with your registered e-mail id. Thank You.
