Bajaj Finserv Complaints & Reviews

Dear sir,
I have purchased a water heater on 01/11/2012 (Invoice attached) amounting rs 6, 500/- on 23/01/2017 i registered a complain vide number kol[protected]-1 because of water leakage from geazer. The service man came and said that the geazer is within warranty period and it will be replaced free of cost from the company. He took away the xerox of invoice 1, warranty card. On 30/01/2017 the service man came to our premises and handed over the tag (Attached as tag). We asked the service man from where we will get the replacement. He informed us that we have to contact the shop from where we purchased the same. We contacted the phone number written in invoice-1 [protected], [protected] but no one received the phone. Again we contacted the service man who delivered the tag on phone number [protected] but again he replied that he has nothing to do. Again on 03/02/2017 j registered a complain vide number kol[protected]-1. From there i got the phone number [protected]. After contacting above phone number he informed me to watsapp all the invoice, warranty card which i did. On 06/02/2017 after several contact above person informed that he is in bombay for meeting so i may contact phone number [protected]. Which i did immediately on 06/02/2017 again 0n 14/02/2017 he informed to wattsapp all the invoice, warranty card & tag which i did immediately. On 20/02/2017 he informed that my product is out off market so i have to pay amount to get replacement and he send the chart attached in en closer. As there is no hope to get free replacement as i have understood from 30/01/2017 and as the tag is valid for only 30 days from approval i maintained i will pay 1, 677/- to get the geazer. Then after prolong delay and after regular conversation on 25/02/2017 he informed that the product has arrive midnapur and i have to collect the same after paying rs1, 677/-. I immediately collected the geazer after paying rs 1, 677/-.
My complain is
1. If it is under warranty then why i have to pay rs 1, 677/-
2 if the model is out off stock then the problem should be maintained in the tag.
3.in the tag the place from where the replacement is to be done is not maintained.
4.in the new invoice the cost is written rs 5, 441/-. But my old geazer of 15 lt was of rs6, 500/ then why i have to pay rs 1, 677/-
5. What will be my present status of warranty. Will it will lapse after 5 yrs from 01/11/2012. This is not specified.
Please refund my rs 1, 677/- with interest and the cost which i have incurred for so much phone call and used in internet.
Please redress my grievance at the earliest so that reputation of your company remain good.
Thanking you,
Yours faithfully

Akash pathak
[protected]

Grievance for getting replacement for product under warranty period

Please do not call to my number for any personal loans as i don't need it. If i want, i will call you and apply. Your calls come at inappropriate times and are very much annoying. I want not calls to this number from your end. For your information, i had registered on do not call register a long way back and you may check it. So, if i get any further call from your number, i will file a suit against you.

Dear sir,
I had purchased a mobile phone from bajaj finserv my emi was debited from a account which was not in use for last 1 year when collection guy came to me i was ready to pay bouncing charge to him but the guy refused he said we need only emi i had mailed several times to bajaj finserv regarding this. Last week i have been rceiving threating calls from your higly qulified advocate for legal procedure is this the way to tackle customer though i had paid all the dues to the compay but you had lost a customer for lyf time i will assure that i will not purchase a single product from bajaj and encourage others also to do the same
Thanks & regards
A valuable customer

I was having SBI home loan. One day person from Bajaj Finserv called for loan transfer offer with low interest rate. He told that with Rs.7000 stamp-duty fees you will get loan of 20 lakh with interest rate lower than current SBI rate.

When actual loan approved I had suffered loss of about Rs.25000 as below
Rs.7000 + 17680 for processing +membership charges (No idea of this amount in initial discussions)

Also offer mails are sent by BajajFinserv are fraud, I get no offer benefit
( Offer was Rs.10000/- flipcard voucher + 3 EMI holidays - Total fraud)

Hence I request action against this. Please note all above if any one thinking to take loan from Bajaj Finserv

My self sewak kumar ahuja. I had finance 1 washing machine from your company in the month of august 2016 my loan number is 4010cd24336097 and my contact number is [protected]. My emi started in the month of oct 2016 but it was auto refunded due name missmatch on ecs mandate form. Your executive mentioned sewak kumar singh instead of sewak kumar ahuja so in 1st emi in cash and i told her to one of our executive who called me for emi that please fill once again esc mandate form once gain with correct name. She said our executive will come and collect the emi and they will fill the esc mandate form once again. I said ok. When executive came then he said i am from the collection department another executive will come they will fill the form and when i called to that lady who called me for emi she said yes sir he is from collection department tomorrow another executive will come and fill the ecs mandate form. No executive came to fill the ecs mandate form again in next month same issue payment declined due ecs mandate form not submit. 1 to all emi paid by one link which came on my mobile number from your side. After 4-5 month when i check my cibil in bank bazaar i shocked that after completed my loan i sawed its came amount is due. How can be it possible. So when i called to your customer care she said yes sir 1 insurance emi is pending so i said who will informed me that sir your amount is due she said sir we tried to contact you but we were unable to reach you. How could its possible 4-5 month continuously you were unable to reached me. And when i said how would i pay she said via paytm when i go to paytm then showed me no amount due is this loan even i shared on facebook twitter and i mail you in [protected]@bajajfinserv.in but no response from your side. Even posted in twitter or on facebook no response from your side. How shame less. Wat a pathetic service whenever i posted in twitter your revert me that we will contact you in 24 hour but direct 5: pm or 5:30 pm message came we are unable to reach you. And yesterday i went to your kaushambi office in radisson blue in 2nd floor one of your executive sited he talked with very rude because i said may i know your name he said the information which you want i gave what could you do with my name i told you na 116 is due but 400 is also there due to non submit of 116 rs i told him that the lady who called me for 116 she didn't told me if there is delay in payment there will be any late fee is there. And the executive who talked with me very rude he said regarding that you have to contact in our rajender palace branch that is our collection department.

Even when i financed washing machine from you i gave 800 rs extra 500 rs will be the file charges and your executive who sitted in shop they told me if you will pay 300 rs extra you will get on 2nd emi otherwise will get in last emi and till the time of today i havn't got any card when i talked with shop keeper they said please contact with kaushambi branch and when i went there they said please contact with pune branch they will dispatch your card. This type of service you are providing to customer. This complete complaint i will post you in facebook once again. And consumer court also.

Hi, this is to informed you that [protected] is registered in bajajfinserv and i lost this number recently 1. So i want to replace the given number with this number [protected] & my email id is [protected]@gmail.com. Actually i can't make any transactions from the last two months so its quite diificult for me to get the details of all updations and emi so please make sure and add my new number & email id as per my requirement asap. Thanks a chetan acharya.

Hi,

I have bought and iphone 8 from poorvika mobile with bajaj finserv card and they have added another loan “ digital fone safe” without my knowledge or confirmation. I have never asked for this nor was it notified. I have reached to bajaj finserve but no help. Can i have any contact person whom i can reach to resolve this or i will have to file with cosumer court for this dupe.

Regards,
Anoop Ashok
+91 [protected]

Hai team,
Bajaj finserve customer id: 27454646
Bajaj loan account no: 4030cd17681996, 4030cd17682041
Bajaj extended warranty no: 403ecw17879274, 403ewc17879282

My name is mohammed mubarak ibrahim a, i was purchased consumer durable electronic items like led tv and washing machine on 2 years back. Same time i applied for emi card for paying extra amount of rs.150/- or 200/-. They said that emi card will reach me within 30 days. But till date i am not recieved that emi card. And i paid all my dues ontime finished the loan all over.
After long time recently i plan to buy apple macbook laptop for my official use its cost some where around 65, 000/-. The showroom executive recommend me to go for bajaj finserve emi shceme. I agreed to check my eligibility creteria, theysaid after checking, i dont have eligible to avail loan without any reason. I feel bad and ask them the reason for non-eligibility, they said they too dont know exact reason, there side finance credit team as to give approval for that. And also that executive said in my account detail in bajaj finservs i had emi card got blocked permenetely. Its very very bad thing that without recieving my emi card its got blocked on there side only. I dont no what kind of system they are following.

Its really bad attitute they are doing like this, i am one of the prompt repayment customer, i paid all there loan on time. Even in my finance handling record past 10 years i dont have any bounce or return cheques on my record. Always i am making prompt payments all my loans. I need explanation for this and how to get emi card again, this as to be clear from bajaj finserve.

If any one explained me why they are making my emi account blocked please explain me.

Big scam from "bajaj finserv" for "elite card membership"

This is akash jain.
Card number ending 6936.
Mobile number: [protected]

I had applied for elite memebership in the month of august and i had received the card in the month of september end, almost 30 days later.

Transaction number: jici[protected] on 10th august 2017 at 6:18 am.

I haven't receive the gift vouchers worth 30k as assured while purchasing the elite card fees of 4777. Almost 3 months over now.

Plus my credit limit also decreased this month to 85000 from 1, 50, 000. I have been purchasing goods regularly plus i haven't missed any payment also my cibil score is more then 809. So help me out with complete reason to why you guys decreased my limit

Please refund my 4777 amount. I dont want elite membership.

Everytime i send email to them they will say "we request you to allow us an additional 2 days to resolve your query. We are sorry for the inconvenience caused to you."

But 2 days are never over till now.

Below are the few service request numbers for which no reply is been received.
Your service request no. Is : srn15030251
Your service request no. Is : srn14843239
Your service request no. Is : srn14318485
Your service request no. Is : srn14352971
Your service request no. Is : srn13987451
Your service request no. Is : srn13917521

My name is santanu mondal i have purchase a samsung phone in 13 /11 2017.in appi informatics they have give me a insurance policy. I don't want that fone save policy. Please do deactive that insurance policy. Membership plan t2 fees 1799
Applied loan application no 410ds58631027. My no is [protected]
Sir please call me and do needful.
Thank you

I won't to tell you that i took a loan from bajaj finance ltd on december 2016 loan no-
4010cd32928306
For refrigerator. Its monthy emi is 1892/-. I have paid emi till 5 month from 2/2/17 to 2/6/17 to the company. I won't to tell you that after 5 month at 6month and futher till date my emi got bounce and no buddy from have inform me and also from june to nov i haven't got any latter or calls from your company about my emi bounce status.

I received the call on 21/11/17 (Tuesday) from minal sharma cont-[protected]. She was telling that she is the person from informations department of tees hazari court. She told me that there is case on me and the case no ipc-406/17 and the she give me a number and ask to talk her lower mr. Anil. Then i talk to mr. Anil and said him that i will pay my all emi with in two days.

Then, on 22/11/17 (Wednesday) morning 10.30 i again received the call minal sharma on my mother number and the she ask me that is your case settled and the i said that i have talked to mr anil and i told him that i will pay my all emi within two days.

But then she angrily and in a bad behaviour said that you have to pay all your emi with in two hour if you will not pay all your emi within two hour then you will wait and watch what will i do. And also she said me that i will call all your offce collegues and your boss will ask them to pay your emi and i will also tell them to fire you from your job and will also tell them that you are a fraud and also she was threating.

I won't to tell you that now i will only pay my emi when minal sharma will apologize to me and if she will not apologize to me then i will go to the police stn and will make a case becouse minal sharma threatns me.

Karamjeet singh
[protected]
[protected]

I took bajaj flex loan a/c 402saf55068876, for which i got the sms that your nach ecs got rejected by the bank due to emi start date and end date mismatch. For this silly mistake illiterate people employed by bajaj to hire and played with valuable customer credit score. If any ecs got rejected who the hell is responsible. I will sue to bajaj finance in consumer court for mental harassment and heavy compensation. My first emi will be due on 2-dec-2017 prior to that if i will not get any confirmation from bajaj that my ecs mandate is correctly file with my banker.

Hi,

I had taken a personal loan from bajaj where in i was told that no pre closure charges would be charged if closed before 6 months after availing loan, after paying promptly for more than 24 months and when i wanted to pre close the loan, in addition to the interest for each day till the date of clearing the cheque. And condition is preclosure is done only by cheque/dd.. No online payment is provided (Obviously they wanted to charge 5 days interest) in spite of all declared amount i was charged addition rs 500 as pre closure charges. I complained to their grievance team but its of no use..


Warm regards
Ramesh

I am ashis kr sinha, mobile no [protected]. On 25 and 26 october, your customer care called me for bajaj elite emi card membership and asked me to pay rs 4777 earliest.

Later on 26 oct. I made the payment through my icici credit card (Rs 4777/-). Payment was debited successfully and i received a mail in this regard (An image file is attached).

Sir ur representative told that i will get the card in next 6 day on my home address. But till date, there is no further communication from your side and i yet to get the card.

Sir, i would request your good selves to kindly do the needful earliest.

Thanking you sir

Ashis kumar sinha

My customer id is 67210084. I have bought sony led on emi from bajaj finance on 13.11.2017. Without my concern bajaj finance started cpp warrenty.

Now i want to cancel the warrenty of asset care policy. My asset care policy number is 410dfs58631027 my emi will be start from 02.12.2017 so do it fast. Please cancel cpp asset care policy.
Santanu mondal

Dear sir/mem,

My self shakeel ansari this is to inform you that i got my elite card today itself but i didn't get the vouchers along with that. Can you people confirm where can i get my vouchers because in previous conversation they had told me that you will be getting your vouchers along with your elite card but along with there is no vouchers.

Please confirm and let me know as soon as possible.

I have took the extended warranty for my samsung wacing machine with model number: wa62h4000hdtl and
Extended warranty policy number :og[protected]-00309839.
Policy periode: from 11-aug-2017 00:00 hours to 10-aug-2019

Four weeks ago i request them for a service and after days service engineers came and they said it's having problem with the circuit board and they took the board and said they will repair or replace the board and after 3 weeks i called them and they said it's not possible to repair and the circuit board is not available.
Mean time i checked with samsung and they said it is available, i don't know why bajaj make fraud explanations and they loot my money for extending the warranty and not giving a service.

I hope they will resolve thi issue soon, and attaching the warranty letter.

I have applied bajaj emi card but more than 40 days over.
Please find the confirmation message received by bajaj, transaction number is jhmp[protected].
And even i tried to apply again in you website, it shows you already registered for emi card. No proper response from [protected]@bajajfinserv.in

Customer id[protected]
Please find the attachment

Dear,
My

Loan account no-4k5ddf37936896
Registered mobile no.-[protected]
Registered email [protected]@gmail.com

You are activated my emi card in 19/10/2017 but i didn't track my emi card. Left 1 month but i didn't received my emi card.
When i recieved my emi card.. And plese provide me shipping address.. Please inform all details for shipping/emi card..

My customer id: 56642989. I have bought samsung smart led t. V. Ua43m5570 on emi from bajaj finance on 05-november-17. Now i want to cancel the extended warranty of cpp asset care policy.

My asset care policy number is 407bew57977914, my emi will start from 02-december-17 so do it fast. Please cancel cpp asset care policy.

Also i tried to update my email id through bajaj finance customer login but not able to...