Cafe Coffee Day Complaints & Reviews

If ccd is not able to manage its technology, then its better to have services from third party vendors. Swiggy, zomato can you support you and atleast save you in some front. There is no need to push your application, if your pos is not capable enough to properly integrate nad communicate customer orders.

Anyhow, the staff training ccd really require to take care of. It's quite familiar situation with your outlets that your staff is rude enough to answer any situation. I do not understand what ccd really spend to educate and train its human resource. They are in business of hospitality and still after decades of experience in indian market the least quality of services you can expect from ccd only.

The situation is, i have used the application of ccd, placed the order and paid the money now they have received the order after 20 minutes, which is a big failure of technology and now when i told them to provide coffees is take away, they are adamant enough to argue, ccd being a corporation need to make their outlets full of supply to cater customers want, a help from y side please refer concept of just in time, it will seriously help you provided you have right kind of expertise within your organisation.

This whole episode happened in shanti niketan outlet of ccd, where it is least expected. At least ccd would have provided some trained personnal considering the location of their store. The person from ccd i have written about is mr. Vishal.

I got a bottle of water from ccd, phoenix mall, chennai. The water had a very bad taste. It definitely tasted like tap water. The staff are definitely refiling sold bottles and are selling them off. The seals on the bottles are bot visible. Its a shame to pay for water and find that even it is adulterated. Kindly take action on the store and see that its set right.

I am residing at pragathinagar, opp: jntu, kukatpally, hyderabad. I use to purchase coffee powder of mix of 70:30 sometimes 60:40 from a coffeday shop located in kphb colony, hyderabad. For the last several days (Almost one month) the powder is not available at that shop. The boy at the shop says that there is no stock of coffee beans. Could you please look into this and explain the reason for the shortage of coffee beans.

D. V. S. N. Rao
[protected]@yahoo.com

Hello team,
Yesterday 01.12.2018 i went to cafe coffee day, dd mall outlet, gwalior and ordered two items

Sizzle dazzle brownie (Price 239)
Vanilla cappuccino (Price 138)
These price i have quotes are according to the menu that ccd guy provided.

But when i got the bill, it was of 394 and that guy had put 5% gst twice. First on product price and then on total bill. When i countered him and asked about this, he started justifying saying that price has been increased from today and menu has not been updated. But he was not able to produce proof.

Many people were present there. When they checked their bill. This discrepancy was in their bill also.

Anyway in my bill just 19 rs were extra. This is small amount for me but the way thus was done is totally wrong. This is illegal. Tell me what action are you going to take otherwise i am going to complain to consumer forum regarding this and demand competition from them.

Screenshots of bill and menu card is attached.

From:

Deepankar lahariya

[protected]

My name is sunil kumar
Empl. Code = a118305
Worked at comand hospittal (Panchkula) in cdx
I given the resignation at 21.05.2017 for 6 months ago. But my full and final settlement has not been received yet.
And if i am talking about this thing to h. R. (Mr. Munish kumar) no one is giving a response. Please send the amount of my full and final or my working days in cafe coffee day.
Mr. Manish kumar from h. R. Depoartment is not accept my resinging letter withaout any resseon.

We are not doing any meetings here and we are coming and giving the order and we sit and talk but they are behaving like we are doing ### . Zonal head is not allowing us he is using bad behaviour . To achieve there target they forcing us to order and serving with the bad quality of food which is expired ...and the person named vasanth (manager)is forcing us to order 500 per hour from each person ...kindly look into it ... as a educated we know ccd is to sit and spend time together .

Thank you

VV MOHALLA COFFEE DAY
MYSORE

Dear sir
I am ganesh bharat sarode from pune (Maharastra). I have left the job before 2.5 ago but my doe eps date is not updated. Thats because my pf application has been not submitted. And realiving letter is not giving to me. Please it is needful
Empoyee id - a139087
Date of joining - 27/02/2017
Reraleaving date - 07/09/2018
Contact no -[protected]

Your new cafe at dalhousie road pathankot opp shani mandir has repeatedly shown disrespect to the customers visiting, including mine own experience for two times.

Yesterday that’s 21/11/18 at 10.35 pm we reached with family and on seeing the car approaching the sardar guy on duty rushed to switch off lights and there were two customers already sitting. He didn’t bother to their experience and order was yet to be taken for them also.

On enquiring he said he shall like to know what order it is and also take away only might be possible, at 10.35 pm the cafe he wanted to windup.

You need to investigate and people who are in need of job rather than spoiling the reputation of the brand.

Earlier also when we visited, due to problem witb dg set we were asked to leave. I am too sure if he is the same sardar boy.

Please note about the new combo meals introduced in cafe coffee day whenever i visit various ccd in mumbai and navi mumbai i am being handed over with the different menu other than the combo menu

When i specifically asked then the sales person always says the stock is out supplies are not coming so on and so forth. This happens with every cafe coffee day which means the business model of combo meals is just to attract customers and handover hand them over another menu just to make hire bill

As a customer we never write to the company to start for a combo meal at a lower price it is your business strategy and very well you should be able to honour what has been put on the menu card or on the display boards otherwise the company should stop all this ponzi schemes just to attract customers inside the cafe and try to overbill and embarass them.

Hi, this is ritu agrawal from moradabad. I am visiting agra as a tourist with my husband and two kids. So i visted your store near taj mahal twice. And i noticed that the staff with yelling and shouting and giggling among themselves regardless of the customers being in the cafe.. We had to literally shout many times to grab their attention when we needed any thing. It was really disappointing to see this kind of behaviour at a branded store like “cafe coffee day”.
Kindly look into this matter for your own brand image being spoilt at a tourist prime city like agra.

Regards,
An unsatisfied custumer
Ritu agrawal
[protected]

I went to ccd santoshpur (Pin 700075) with my sister on 14.11.2018. We ordered a devil’s own, choco cookie milkshake and garlic bread. The ccd guy asked me if i wanted cheese on my garlic bread and i said yes. The bill amount was rs. 766. I was surprised but nonetheless decided to eat the food first. Before leaving the cafe we asked the ccd representative to give us the bill. On the bill an extra item was added: oatmeal and honey cookies, which we had not purchased. When confronted he said that it was an adjustment! Moreover, the bill was stamped in a manner that made the item “oatmeal cookies” almost illegible. Anyway, he finally gave us a box of the subject cookies but made it seem like he was doing us a favour! Moreover he charged rs. 214 instead of rs. 86 for garlic bread. When asked to clarify he said that the balance amount was the cost of extra cheese! I cannot understand how reputed companies like ccd can get away with such fraudulant practices!

With the coffee generally should serve tissue paper. That s the standard of ccd but they served toilet paper roll sheets instead of tissue paper. Payment of a coffee goes more the 100 bucks don't the cafe coffee day can't purchase tissue papers for the customer. These are not the standard of a renowned coffee shop.
What kind of worst service it is?

I ordered 4 items from ccd global limited but after receiving an order from the delivery boy, found that frappe (Shake) was half empty in the bottle.
This is how ccd treats its customers when the order is placed for delivery.
Upon asking the details from the delivery boy, he told whatever the outlet people gave to him, he is just delivering the same.

This is not at all acceptable, that too from the merchant like ccd. What to expect from others???
Attached are the images of the food bill and that half filled bottle of shake.

I ordered 3 coffees for 369 rs. It was totally too dark that i can't even drink. And the thing is when i got my coffee then after the service boy said to me that our coffee machine is not working well. They should informed us earlier. After tasting it i puke immediately. It was totally wastage of my money. I want my money back. I hope you people take it as your priority.

Dear sir
I would like to inform you that i worked in cafe coffee day 4.3 years but only three months show to me in the passbook.in this connection i request to hr lot of times but he told me last six months it wil update 10 days but he gives me only excuse. I am suffering because of pf issue. So i request to u pls solve my problem as soon as possible otherwise i will go to labour commissioner.

Hi Team,

I have returned the rental coffee machine to CCD authorized distributor "Vasudha Agencies" with complete accessories in June (20/06/18) month since I had to shut down my Cafe Business due to some personal reasons.

Coffee day is suppose to refund the security deposit of Rs.25000/-, am continuously following up with concern sales in-charge regularly but nothing happened till now

Its been six months now, Coffee day team is just giving excuses every time with unacceptable reasons. I have waited enough & decided to raise this issue in this forum.

I have attached my latest email sent to CCD sales team, refund confirmation letter issued by the CCD person & machine inward receipt from the Agency.

Please review all the above provided information & do the needful

I would request for security deposit refund from the Company.

I suppose this cafe is not for office use. Here this cafe is fully occupied by a single company where they are discussing everything and also client meeting takes place here. I don't blame that but what about the people who seek relaxation and peace of mind.. If this has to continue just allot them a private place in somewhere the cafe itself.. That will be off great help to those who just want a peace of mind and happiness. This is along ecr stretch and some places in and around everywhere chennai. I

Today I am misguided by ccd sales executive at lake mall Rashbehari Avenue and paying Rs 4332.00 which is unexpected from like this type of reputed organization. And I am not getting proper clarification of my bill from them. I am enclosing the bill which is painful for me. The sales executive totally misguided me and unnecessary billing charges from me.

I was overcharged by ₹300 at the outlet in somajiguda, hyderabad. Your cashier served the wrong sandwich, quoted the wrong price, and refused to give me a bill. She was repeatedly arguing with me saying the boss threw it away and she showed me a random bill of a random customer from yesterday, while she couldn't retain a bill from 20 minutes ago. I asked repeatedly and she was repeatedly saying it just vanished. She and two others told me that my products were worth ₹605 for 3 simple products - cold coffee, small cappuccino and a tandoori paneer sandwich. And mind you, she gave me a wrong sandwich and a cheaper one, claiming it was the same price. I couldn't stay longer as i had to leave quickly. But i need my money's worth. The reason i couldn't talk to the manager about this is because i had other issues in mind and had to leave quickly. I choose to enter ccd out of the trust i have towards this brand, but i have been severely betrayed. How can i be refused a bill and transparency for my own order?

Respective authority,

My complain is about a billing done few hours ago in lake mall outlet of yours... We just had 2 coffee and a sandwich but the billing staff made an excessive bill of it by adding a whole cake and giving a paid stamp just above it to hide the undesired product. After repeated attempts he refused to refund our hard earned money and tried to outsmart us.
I am requesting you to take prompt action as we are frequent visitors of ccd. These guys are deliberately ruining your reputation. We had to pay 350 rs for a whole cake that we never had.

Plz take necessary action.