d2h Complaints & Reviews

Dear Sir,
on 17th sept 2011 requested for De-instal the system for re-location. on 19th sept the person came to de-instal it. The de-instalation charges according to their call center is Rs.100/-. but i found that on that day they diducted Rs. 200/- from my account.Rs 100/- for de-instalation and Rs.100/- for spare part. No spare parts used at the time of de-instalation.again it re-installed on 22nd sept.veen on this day no spare part is used and i conform it from the person came to install it. hence I registered complain and the complain no is 56511266 on 24th sept. and they promise me to refund the same amount after verificatin from there person. now they are not ready to refund the money which they cut it.whenever i called up there customer care.they give lot of excuses and not addressing the complain no.
which is still un resolved till date. such a horrible experience i never gone through in my life for any kind of service. neither i will recomend any one to go for VIDEOCON D2H service

I have booked one airtel D2h HD connection online through connectindia dated 03/10/11 at approx 10:45 am. My registered mobile number is [protected], I had paid Rs 2590/- from my Axis Bank Debit Card (ref: PUR/VRITIINFOCOM BILL/MUMBAI/031011/054.)
Till now I have not got my customer id even not any confirmation mail. Even I have mailed to [protected]@in.airtel.com & [protected]@airtel.in regarding cancellation of booking. But no responce from airtel.
Please do not buy any product from airtel they have very very pathetic service.

Complaint no: BAN[protected], BAN[protected] & BAN[protected],

REPEATED COMPLAINTS TO THE CUSTOMER CARE,THEY ARE WRITING MAIL SAYING THAT THEY WILL DO IT IN PRIORITY,BUT THEY CANCELLED MY COMPLAINT WITH OUT NOTICE,
PLEASE SEE THE COMPLIANT NOS MENTIONED ABOVE FOR ONE ISSUE FROM PAST ONE MONTH

MY REFRIGERATOR IS UNDER WARRANTY FOR 6YEARS NOW THIS IS AROUND 3YRS OLD,
I have purchased Videocon make S201WD refrigerator from Devi international on 24/08/2008 which was delivered on 25/08/2008,

Bill no 93416 Dated: 24/08/08,
Arround one month back there was a problem in cooling, and then I raised a complaint to Videocon customer care complaint no: (BAN[protected]) they said with 24hrs problem will be solved,

Nobody came till weeks time, after giving repeated remainders to the customer care one person by name Mr.Vinayak came and checked and told we have set the cooling temperature to Max level so this caused the problem, then refrigerator started working and he collected service charges of RS- 250/- and told this service is valid for one month from the date of service,

Till one hour after he serviced refrigerator was working, suddenly after that stopped working,
Then we tried to call that person to inform, he said to give complaint again,
We gave complaint again for this even we have already paid for it, Complaint no :( BAN[protected])
Again he visited and told that compressor is not working,

Ok if compressor is not ok, what is the next step, till today daily iam calling the customer care they are telling that problem will be solved and we don’t have the stock of compressor,
Is this the way to answer a customer,

By Repeated E-mail to customer care, one Mr. Deendayal CSE replied saying the our engineer will visit,
Bearing warranty for compressor 6years as per manufacturers specification,
One Mr. Khan from videocon calling me today 22/09/11 and telling me to pay arround RS=2000/- for repair,
What is the meaning of warranty here?
I never expected this to happen,
they are telling me that compressor only comes under warranty and gas filling we need to pay around RS2000/-
I wrote a mail to customer care, if compressor is under warranty then you replace only the compressor and the gas filling i will get it done,
CSE Mr.deendayal Replied saying they will do it,

NOW WITHOUT NOTICE THEY CANCELLED THE COMPLAINT.

Kindly go through the below mail........


Dear Mr.Deendayal,



Just now I spoke to your customer care,



They are telling this complaint (BAN[protected]) is cancelled, How it can cancel when you have mailed me that the complaint will be rectified on priority basis?



And they gave me new complaint no BAN[protected],



Solve the problem



Regards



Vinod.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 29, 2011 12:48 PM
To: 'customercare'
Cc: '[protected]@yahoo.com'; '[protected]@yahoo.com'; 'K, Kusuma'; '[protected]@yahoo.com'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Till today nobody has come for replacement of Compressor,



When they are expected?



Please look into this do the needful on priority basis,



Regards



Vinod.




[protected][protected][protected][protected]

From: customercare [mailto:[protected]@vgmail.in]
Sent: Sunday, September 25, 2011 2:31 PM
To: 'Vinod'
Subject: RE: BAN[protected]







Dear Customer,





We deeply regret for the Inconvenience caused to you.



We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.





Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd..





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.












[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Saturday, September 24, 2011 4:57 PM
To: 'customercare'
Cc: 'K, Kusuma'; [protected]@yahoo.com; [protected]@yahoo.com; [protected]@yahoo.com
Subject: RE: BAN[protected]

Dear Mr.Deendayal,



Please replace the Compressor as you have told only compressor is under warranty and gas filling I will get it done,



Kindly do the needful with out any delay, don’t fill gas,



Already I have paid RS-250/- Service charges, replace only the compressor,



Regards



Vinod Kumar M.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 4:12 PM
To: 'customercare'
Subject: RE: BAN[protected]



What is the charge for gas filling?



Vinod,




[protected][protected][protected][protected]

From: customercare [mailto:[protected]@vgmail.in]
Sent: Thursday, September 22, 2011 3:53 PM
To: 'Vinod'
Subject: RE: BAN[protected]





Dear Customer,





We would like to inform you that the warranty is valid for compressor not for the gas filling, So you have to pay for the gas charging.






Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd..





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.












[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 11:46 AM
To: 'customercare'
Cc: [protected]@yahoo.com; 'K, Kusuma'; [protected]@yahoo.com; [protected]@yahoo.com
Subject: RE: BAN[protected]

Dear Mr.Deendayal,



This refrigerator is under warranty for 5 years,



Now this is 3 years old,



One Mr. Khan called up now and he is telling us to pay arround RS 2000 for gas filling charges and service charges,



What is the meaning of warranty here? I can get it done from a local vendor for this cost,



Can you please split up & explain?



Kindly reply



Regards



Vinod.








[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 10:32 AM
To: 'customercare'
Cc: '[protected]@yahoo.com'; 'K, Kusuma'; '[protected]@yahoo.com'; '[protected]@yahoo.com'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Iam very unhappy the way you people treat the customer,



If this issue is not possible to slove from your end,



Please take back your Refrigerator and give back the money



Regards



Vinod.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 10:25 AM
To: 'customercare'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Can you please let me know the approximate date and time for rectification of this issue, I cannot keep on calling,



When ever I call your customer relationship centre they tell that we will attend, then no body is bothered to call OR give any information regarding this



When you are going to rectify?



Being good name in Indian market for videocon there should be some standard procedure for solving customer complaints right? According to your customer support team they tell that my



Complaint will be solved with 24 working hours



You mean 24hours is one month?



Already one month is over for this complaint,



Please provide me your higher authorities contact no for direct communication,



Waiting for your reply



Regards



VINOD KUMAR M.

My D2H has channel mismatch problem, I made a complaint with the operator, they gave me few steps to follow and I did the same but the mismatch problem still exist, other problem is, time to time they use to update the software of my device, I think this migth be the problem of channel mismatch, my operator is about to send a technical person to resolve the problem but the operator executive told me to pay the applicable amount (I have completed 1 Year of warranty), I think this is wrong to ask charges, if this problem exists due to software updates, please give me a solution.
Mismatch problem is with few channels only, other thing is that, the channels works in the morning but after 8:00 am even if I do not restart the device channels get changed automatically in running conditions, I think some mischievous thing into it.

As i m a senior citizen of 70 years my name is Devraj bhai Parekh i bought videocon d2h cable line my customer number is 12547712 at my house as i have done many complaints on my name but videocon is not giving me any responce please do help me ouit and solve my matter as soon as possible
my complaints number are as follow
55011117
55393940
55607337
55607650
56015619
56232867
56232494

I have purchased Kenstar Mixer Grinder on 01/03/2011 from total mall, sarjapur road, bangalore.
Model : MG0411 (Super Six Stallion Dx) , Serial Number:[protected].

It's been more than 2 months i am chasing service center and i have been informed that production of motor is halted in on plant. hence there is shortage. Can somebody explain for 2 months production is halted?

Secondly, I have been given Area in charge number : Shreedhar(+91-[protected]). He is amazing in giving false promises but absolute failure in taking action against customer complaints. since last 20 days i have been given false promises that within 2 days it will be done / within 2 hrs it will be done....but nothing happens.

I would request, kindly take necessary action on my request and extend my warranty for the period i was not given service.

Thanks,
Puneet Saxena
+91-[protected]

From I.B SAFE
94/39 NAI SARAK
MOB. [protected]

videocon service center me ghotaley ho rahe hai, kyunki jo fridge dealer ke
wahan see lekar jate hai uski receipt dealer k pass hoti hai. kanpur k jo
KHUSI ELETRONIC k naam se Shastri nagar me hai unke owner narindar singh
kehte hai k humne fridge wapas kar di hai, jo k unho ne wapas nahi ki unke
pass wapsi ki koi receipt nahi hai. jab dealer service center phone karta
hai to gali guftari karne par wahan se jawab milta hai k wo fridge pahuncha
denge 28/06/11 ko ek fridge oaur dusri 06/07/11 ko dealer ke yahan se gai jo
wahan mau jood hai ye dono fridge hone se inkar kar diya, uske bad humne jab
videocon k incharge se baat ki to 2 mahine tak talte rahe unka naam AMIT
SHAH hai una trsnfer ho jane k baad SANJU SRIVASTAVA aye unhone keh diya k
hum se matlab nhi hai aap company se baat kijiye, unka mob [protected] hai.
is number par b aat hui thi uske bad. main e uske bad all U.P HEAD incharge
se baat ki jo lucknow me hain, us dinn se ab tak tal rahe hai.

KHUSHI ELECTRONIC
Add: 122/615 SHATRI NAGAR NEAR DEEP GAS AGENCY

I REQUEST TO U PLEASE PRINT THIS
REPORT IN YOUR TOMORROW EDITION


MEHTAB

FROM I.B SAFE

refrigerator purchased on 15 april 2008, from midhson radio corp.,allahabad. Model so91d1xss. Now compressor of fridge doesn`t starts up.

Hi ,

I have got a call to recharge my D2h videocon,as it was getting expire.I have done the same recharged from videocon D2 H site for one year on 08/09/2001 @11:00AM, I have shared details of payment to their team at same time .they said it will take maximum 24hrs.I got SMS from my bank the amount is paid.I called thier team again then they said it will take more time not very much sure even asked for senior person .I have written mail to customer care of videocon with detail of payment .but till today it is not activated no update.
Now i am seriously putting them in consumer court for putting for claim for not working days & penalty for harassment .

.............................

-----Original Message-----
From: sharma, Hariom
Sent: Friday, September 09, 2011 4:47 PM
To: 'customer.[protected]@d2honline.com'
Subject: RE: Videocon D2H Offers


Hi,

I have recharged the account yesterday @ 11:00AM ,but till today it is nor updated & my connection is down when I have spone to your customer care team for updation on 09/09/2011 @ 09:00.They said it may take 36 to 48 hrs .I was very much unhappy with their response.

Please do let me know hen it will be started ,I have shared the payment detial to your team yesterday stiil no action.I am sending it again .


Credit / Debit Card
[OK] [7437985] The Payment has succeeded, but the Recharge operation has failed. Kindly contact Customer Service at[protected] and quote your Payment Reference No: [protected] and your Web Transaction Id 3942205 and they will assist you in getting the credit
Print Transaction Details
Customer Name : HARI OM SHARMA .
Account No. : 1206194
Transaction Amount : 1820
Balance Before : -29.14
Balance After : -29.14
Payment ID : [protected]
Payment Gateway Transaction ID : [protected]
Auth Code : 518947
Ref Code : [protected]
Result : CAPTURED
RTN: : [protected]
Address: : H NO E 1066 DABUA COLLONY NIT FARIDABAD FARIDABAD N I T FARIDABAD District FARIDABAD 121001

Please do action on priority.

Thanks & Regds
Hariom sharma
Mob:[protected]



-----Original Message-----
From: customer.[protected]@d2honline.com [mailto:customer.[protected]@d2honline.com]
Sent: Friday, September 09, 2011 8:30 AM
To: sharma, Hariom
Subject: Videocon D2H Offers

Dear User,

Thank you for showing interest in Videocon d2h, which has been voted Product of the Year 2010.


As you are aware we would again like to inform some special features of Videocon d2h:

1. UNIVERSAL REMOTE -Can Operate TV as well as Satellite Box.
2. Mosaic (12 PIP) –Genre wise
3. Favorites
4. Multilingual Channel Guide
5. Preview Screen (Full Guide)
6. Info Bar
7. Tickers
8. Watch while Play
9. Active Services


Thanks again for showing interest in Videocon d2h, and a customer service executive will call you soon for a detailed product information..

Yours Sincerely,

Videocon d2h


With Regds
Hariom

Dear Sir,

I have tray to recharge my Videocon D2H Account through your paytm website Rs. 200/- at dated[protected], Amount was debited from my bank account but Videocon D2H account not recharged.

So, please refund my money otherwise recharge my Videocon D2H Account.

I am waiting for your reply.


Thanks & Regards,

Prajyot Puri
Mob:- [protected]

sir once again i am back in this site for the same reason tat complained on 23 & 29 last month the fridge not working . They visited the place on 29 last month they told there is leakage in the coil section inside , they told right now they dont have the stock they have to get the coil from the company godown its almost 7 days now no news from them ? Videocon company has given the after service to distrubutors so their is no proper cordination between them ,they even dont upgrade the mobile numbers of their workers . The message they send as your complaint is assained to such and such distrubutor and a person by name BABU wil see the matter with mobile number mentioned in the sms. If i try to dial the number mentioned in the sms i get the message back as the number ur trying to contact is temproverly disconnected woo is responsible for this. Sir the forum people should go through the matter and see tat its solved earlier. Sir its almost 20 days now with out it i am finding difficult without it? Sir i am loosing faith in complaining here for the same reasons i dont know what next to do?

Name : sanjeev Parashetti
Id No : 5184212
Reg No : [protected]
Sr. No :[protected]
Card No : [protected]
Pack : south silver
Contact No : [protected]

sir ...
my name is sunil kumar .
last moth i have recharge of rupes 249 for get benifit os free std on videocon num ....but on 4th ouct. i have recharge of rupes 65 for get all std and local 30 paisa per mint ..when i was recharge 65 rupes they had cencal my 249 benifit .then i thought my recharge validity of 249 is over then i have recharge again of 249 on 6th of ouct for geting std benifit but they didn't give me benifit becoz. the customer care excuter says me tht u have over recharge thts why we cant we give u benifit.i just want to know if they cant give me any benifit of 249 then why they have done recharge successful on my number .i just want any kind of benifit of my recharge eiher balance or std call rate benifit ..

Sir u nka ye kehna hai ke ek STD pack ke uper dusra STD pack nye chal skta agr aisa hai to unhone mere 249 ke uper 65 ka kaise done kiya and fir baad main 249 ka recharge success to ker diya but na to balance diya and na he koi benifit aisa pta nye kitno ke sath hua hoga maine complate is liye ki becoz main sye hu and main apne sath galt nye hone de skta 250 choti rakm nye hoti sir plz help me

I Am Videocon Washing machine buy 01.09.20111 but no demo for services man pls demo for my home

my cell phone no[protected]

(Add) S.A.Balasunramanian .423,Gandhinagar Sathyamangalam Erode Dt .Tamilnadu

Bill no: I/1112/TUP/12508/01.09.2011

VT55DPGL-Videocon-FA TL-WMachine

I bought this Videocon D2H TV on March 2011 & from the very first day the tv screen & resolution was not good so i asked the enginner & concern person to REPLACE the TV but they keep promiing that we will never charge you for any service visit but please dont ask to replace this..this commitment was given to me,,now since 1 year when the TV was is Warranty Period they didnt charged any amount but now after Warranty period iam facing lots of issue with the TV & they are charging me for thye same,,it means if i will face the same issue in every month i will have to pay service charges all the time which is not fair because earlier also i asked them to replace the TV but they didnt bothered about it.
Its my Humble request kindly look into the matter & do the needful


THANX & REGADRS
SHIBANI BHADRA
[protected]

Dear Sir,

I am Mrs. Seema Sagar, residing at CC-XXI/1075-B, Nambiar Madom, East Nada Sastha Temple, Palluruthy, Kochi-682006. We had purchased Videocon d2h while we were in Talcher, Orissa in the month of January 2011 in the name of my Late Husband Mr. C. N. Vidyasagar. The details of the Set Top Box are: Sr. No.[protected] and the Regn. No. is [protected] and the Phone Number given was [protected]. I have relocated to the above-mentioned address in the month of April 2011. I would like to change the name of the Holder to Mrs.Seema Sagar and the address to be shifted is CC-XXI/1075-B, Nambiar Madom, East Nada Sastha Temple, Palluruthy, Kochi-682006.My Phone number is[protected].

I have already paid the recharge amount of Rs.200/-, contacted the Kochi Branch and this mail is in response to the information given by the Customer Care Executive (toll Free number). I want to change the package to South Indian package. Kindly do the necessary at the earliest so that we can access your services by tomorrow (6/9/2011).

Thanking you,
Mrs. Seema Sagar,
CC-XXI/1075-B,
Nambiar Madom,
East Nada Sastha Temple,
Palluruthy, Kochi-682006.
Ph:[protected].

sir

i have vediocon flat tv buying from kaithal affter some days colors are gone and tv become black and white i complaint at service center then a agent come from dirba name gurpiyar and he took my plate of tv and not return so many days he give me phone number .once again i complaint to your service center but not any solution come from your side . he give me plate affter 4 month and affter 4-5 days my tv once again not show any color now i reapair my tv from shop.

tell me what is the benifit of service center or call center or service agents


regard
makhan singh
[protected]@gmail.com
[protected]

The worst service center i have ever seened.
they don't know how to behave with the coustmers & they are very irresponsible to give information.
i.e, AKIRA COMMUNICATIONS in warangal, they are very careless to give information & please remove them.
NOTE: i[censored] don't remove them, then u r going to lost ur good wheal

Videocon’s Mano Ya Na Mano complaint

By - Prafull Mankar.

I have purchased videocon Jumbo 34 inch color TV on 10.09.2008 B.No.218 from Om
Electronics, Ram Mandir Road, Jaihind Chowk,Yavatmal.
Ph.No.[protected]. under Mano ya na Mano offer/scheme.
According to this offer/scheme, I have paid
additional INR 7000 apart from the 12900 INR paid for 34 inch Jumbo color TV.

The company (videocon) had issued a bond of INR 7000 No.151190
(Entitlement Certificate) that I paid duly. According to this bond, I
am entitled to get a 32-inch plasma TV for
free after 35 months from date of purchase.

When 35 months were over, I went to Om Electronics & Videocon local
branch; they said that, I have to pay additional INR 4980 for taxes. I
drew their attention towards the condition 12 of the bond its stat
“The transportation cost from the said point (respective branch office
of videocon Industries Ltd) and all local taxes shall be borne by the
customer”. I said them that I am ready to pay local taxes payable in
our city and transportation charges from branch office of my nearest
city to my house.

The plasma TV videocon is providing also lacks basic features like A/V
in and Remote (according to the company website). This is clear
looting of the people of India and breach of trust.

Why should I pay INR 7000 and wait for 3 full years and now pay
additional 4980 INR to get a product which lacks basic TV features ??

The company did not give the information 3 years ago that the plasma
TV would have not basic features like a/v and remote control in his
advertisement. This is totally unexpected and a shocker from company
likes videocon.

Please help me and people of India who had purchased the TV under this
scheme get right and a good product for their money without further
exploitation.

Videocon should respect the trust of all who believed in Videocon and
entered the scheme.

Regards,
PRAFULL MANKAR
C/o Ganesh Cycle Stores
S.B.I. Chowk,Yavatmal (Maharashtra)
Email: [protected]@gmail.com
Contact No.: [protected],[protected].