Flipkart Complaints & Reviews

I have placed an order in Flipkart to buy an Wash machine for gifting to my fried on a special occasion(Feb 1st) and paid 15k rs on Jan 19th.

And Flipkart has promised me that, They will deliver the item on Jan 27. I thought i can gift it to my fried, Because of this flipkart cheating i lost my prestige in front of all my friends.

Now i would like to claim Defamation of 1 lakh rupees on flipkart.

Attached the order details( Item is still not delivered and they are not responding to calls).

Sir, i have made purchase on flipkart with Order id-OD[protected] and delivered on 25 jan 20. I felt problem with quality of item after technician from lg visited and ordered for replacement of item. Now flipkart costumer service contacted me and saying item not eligible for replacement or return. I have tried convince them several time but no responce in reply and disconnect the call in between. I wanted to raise the level by contacting the senior executive but unable to contact. As per flipkart cc item eligible for replacement only upto 04 feb 20. A purchase of Rs. 14000 getting such response from flipkart team. Request to you intervein and initiate return of item. Expecting a favourable reply from you. Thank you.
Mob no. [protected], [protected]
[protected]@gmail.com

Flipkart and ekart epitome of worst customer service experience
Never ever buy a mobile phone on Flipkart with exchange of old mobile. Amazon is better that way.
I dun know who ideates the services of flipkart for orders with old mobile exchange services, but they are pathetic.
I ordered a phone on flipkart on offer with an exchange of my old mobile phone. The delivery man Bibhu Swain from ekart gautam nagar called me just once and as I couldn't receive he failed the delivery attempt without trying again. I called him and requested for delivery. That guy came checked my old phone and said there is a dent and I need to pay extra. Having said that there is a dent on my fone he updated on the app that there is damage on my fone. I repeatedly told him that dent is different than damage and for dent I have to pay less so why is he falsely updating the product as damaged when it is not true. But he did not listen. I told him that I am not happy with the price and he said that I may go ahead and raise a customer complaint on flipkart but no action will be taken. P.S. he was true. Flipkart's business depends on the mood of the delivery men. Having said that the delivery guy left without offering me an option to pay the extra amount instead of exchange and without informing that if I dun take the order, it will get cancelled and there will be no reattempt. He just left of out the blue before I could understand anything. On calling him later today that I am ready to take the order and requesting him to come for the delivery today itself he promised me that he would come tomorrow for the delivery. He just lied to my face that he can reattempt delivery.

I then went to ekart gautam nagar and insisted on paying by cash the rest amount and taking my product. But they did not give me the product. They had all the recording then heard the recording about lieing about the possibility of coming back for delivery and how the guy accepted that there was dent and still he marked it as damaged.But they took no consideration in giving me my product . They did not even try to make exception.
Meanwhile on flipkart I talked to multiple flipkart customer care executives, some saying reattempt will be done, some saying there is no reattempt for orders with exchange. Some customer service executive saying something and confusing people. Wishmaster will cancel the exchange and these people will not even confirm if we still want that order by making full payment. But for small bottles and clothes they will call several times before they cancel. This is their business model. They will keep confirming several times for products of 1000/- but leave an entire delivery to the mood of a delivery agent for high end products, the cost of which can be 100000/-. They themselves are not sure about the policies and whether there can be an exception. They have learnt not how to make exceptions and serve customers when their people are at fault but just to show fake empathy to customers like losers.
Now the discount is not there and I am not able to avail the offer anymore without any mistake of mine and an incapable delivery agent, incapable customer support nd inconsiderate delivery partner.
Why should I pay extra and reorder the phone.

Strict action should be taken on ekart gautam nagar and it's delivery agent Bibhu Swain and flipkart.

I had booked redmi 7a in flipkart through exchange offer your executive cane to my place examined my old device and openly he rejected i had call with his senior and he was like very rude to me is this the way you treat your customer.

And he not picked up my old device unfortunately i had to take my new phone with full amount.

Now i need solution to this & i can’t keep my old phone any more

I ordered jbl partybox 200 from your website my shipment has not delivered the due date was
25th of january. The app shows that shipment is delevered to nearest hub but when i getting calls from the flipkart backend to cancel my order but i don't want to cancel. They always say that the issue will be solved in 48 hours its been seven days and they keep calling me to cancel my order. I want the my product dilevered to as soon as possible.

Hii flipkart
My name prince verma
Dear flipkart member my account is blocked then my flipkart pay later dues is pending please confirm that how to pay later dues
Flipkart unblock my account then i pay my dues
Flipkart contact me my register mobile number :- [protected] &
My mail address :- [protected]@gmail.com
Contact flipkart & solved the problem as soon as possible
Thanks
Prince verma

I tried to place order on flipkart on feb 1 2020 through upi by google pay money got debited from my bank and google shows transaction was successful but still flipkart displays order not confirmed because bank didn't confirm payment... I reached to flipkart they said to contact google pay.. Google guys said the transaction was successful in their platform but confirmation was not there from seller in flipkart they said to contact flipkart... I reached them again now they r saying amount if debited and order not confirmed ot will b refunded in 8bdays... I dont understand why using upi if they can't handle payments wasting valuable time of customers... And later playing blame game...

My name is bhaskar chukka from hyderabad i ordered one mobile relame 5 pro order no. Od[protected]. Through flipkart on[protected], they mentioned delivery date[protected], but they have not delivered on[protected]. I received one message from ekart that is tracking id: fmpp[protected] from flipkart.com has been delayed. We will deliver within three days. But they have not delivered this time also i called flipkart customer care they said shipment was delayed we will deliver by[protected]. This time also they failed to delivery my product. Again i called flipkart customer care they said irresponsible answer we will try to deliver your product on or before[protected], today is[protected], sut still i have not received product and i checked ekart tracking is showing the estimated deliver period is[protected] to[protected]. I attached the screenshot. Please help to solve my problem. I need mobile on urgent basis i am working in one of private organisation here mobile communication is must i dont believe this flipkart or ekart. They failed their promise three times. Ekart even don't have any communication facility the toll free number also not working. Please help me.

Hi,

I have made an order this morning, during the payment the amount successfully debited from my bank account, but the session has expired while returning to flipkart, due to this the order was in pending at flipkart side, waiting for bank update, but money already deducted.

Could you please advise me on how should i proceed with this.

Thanks!

Flipkart refunded the amount but has been not credited in my account.
Refunded date : 23 rd August 2019
Ref no.[protected]
Order id : OD[protected]
Bank not doing any help

Placed order ffor Airpods and paid 24, 500 rs by card on 16.12.19 on Flipkart, They cancelled order within a few hours and till date havent paid my money even after 47 days, They are avoiding to answer when I demanded for compensation to be paid for huge lapse and delay. They are even earning ineterest without honouring the order

I have ordered a smartphone called realme 5 pro from flipkart. After delivery i found that the phone is defective. The proximity sensor isn't working. So i requested flipkart to replace the product. A technician has visited the product and found that the product is defective. But flipkart is denying from last 6 days to replace my product. I want full refund of my product or replacement. This is really annoying.
My order id - od[protected]
Order placed on - 22nd january
Order delivered - 26th january

I have ordered a refrigerator by reading and referring the specifications and overview.in overview, the video which is shown, has shown us the firdge is 5in1 convertible. I am attaching the screenshots, please refer. However the fridge i had received is not having the 5in1 convertible technology. Demo giver person also told us the same.
Wrong and ambiguous mentioned informations on flipkart leads me to this order. Now i want to return the fridge, and everytime i request for the return, flipkart team are cancelling my request by saying the mentioned reason is not correct. Then i have asked them to provide the suitable reason for it, they said they aren't responsible and i have to talk to manufacture team ie samsung for it. Flipkart is whole and sole responsible for showing wrong features of the fridge on there website.
Order id: od[protected]

Please help me.

Had the worst experience at flipkart
My product was supposed to be delivered on 30th jan and i got a call on 29th jan saying my order will be delivered next day at 11:30am but i didnt not get it. When i called the consumer care they informed that the product is delayed and will be delivered today 31st jan. The delivery man called me and promised to deliver the item at 3:30 pm and i even got two messages saying my product is out for delivery and i still didn't get my product. All the fake promises ended up ruining my event. I am really upset about this even the delivery man sounded not interested in conversation and ended my call without informing. I have decided never to shop from flipkart ever again and also request my friends and relatives not to order anything from flipkart and totally boycott it.

Hi,

I place an order for headphones on flipkart order no. Od[protected]
And i wanted to cancel the order after couple of hours of placing the order whereas the app gave me an error and in the end, the order was not cancelled.

Now, when i want to return the product, it doesn't specify my reason in the drop-down

I spoke to around 4 executives and none of them helped me and in the end, i spoke to floor supervisor names "farhan"
He disconnected the call without resolution and he mentioned on the call that

"even if i speak to ceo, he'll say the same thing"
So, mr krishnamurthy, please call me, i want to hear from you

Regards,
Datta

I got my phone realme x2 on 21 jan, i found battery issue in phone, i didn't started to use that phone, i raised a return req on 24, i got a sms from jeeves but no one is coming i called many times they are not coming, on 27 they canceled my tech visit, i raised a return request again, one person came from jeeves he checked it and he called his superior he said "go to local shop repair it there, close the return req" my problem isnt solved how can he reject my return, i raised a return request on 28, they arranged a tech visit on jeeves again, i called that person i asked him to visit and accept my return request, he said his superior told him to reject the return request and close it as well solved this issue, i bought the mobile from flipkart not from jeeves, biggest scam is going on, i'm a plus member too, my return validity ending today, im so frustrated and i lost my 17000 on this defective mobile,

I had made a payment of rs.3753 regarding paylater in the month of october, initially the payment was not successful so had made it once again. Which was successful. But the money in first transaction was debited from my account n till date not refunded. I have attached the copy of transaction details provided by my bank. Please have a look... I have been complaining since last 3 months but nothing has been done.

I have ordered 3 bags from flipkart and coz of some quality issues .. I have returned all the three bags but i only got the refund of 2 bags...I requested to take back the bag and accordingly their agent has picked up it on 4th january but the refund has not been received yet. I have reported the matter a number of times after 4th january.. they informed the last dates many times for solving the issue but tgey are not solved it so pls help me to immediately settle the matter and pls make the refund..Flipkart is showing that return is cancelled but i have not cancelled the return request n the agent has picked up the bag for return..when i contacted the ecom express agent they comformed that they have returned the product..they are ready to show me the proof too..when i contacted the customer support they promised me the issue will be resolved on 16th jan but still it is not solved and now they are delaying it again and again..i am waiting from a month..i have returned the product on 4th jan ..still i have not recieved the refund of Rs 364 and they are delaying it again and again.

Hii
Flipkart i want my mobile phone invoice & how to pay later payment. I want invoice of my mobile phone flipkart send me my mobile phone invoice
My name :- prince verma
My mob number :- [protected]
My mail i'd :- [protected]@gmail.com
Flipkart call me i wait you call & send my mobile phone invoice.

We wish you draw your attention that we had order Real Me 5i (Forest Green, 64B) on 15.1.2020 through your site having order id no. OD[protected] through registered mobile no. [protected].
Which is expected to be deliver on 17.1.2020, but we have not received the product or mobile. Randomly on 21.1.202 I have checked my order history where I shocked to see that my product had been delivered on 21.1.2020 which in effect had not been delivered.
Accordingly, on the same date I have lodge online complaint w.r.t to the same delivering issue and your customer care is delaying the matter that your matter will be resolved by this date to this date.
And know they have provided the date to resolve the problem on 31.1.2020. But as a customer I cant bother myself and can’t exaggerate the issue so longer.
So I have requested to the concern person refund my amount rather than escalating the issue more.
Hope as a customer I will receive the refund within 2-3 days otherwise I will take other recourse to resolve the issue.