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Flipkart Complaints & Reviews

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Updated: Dec 26, 2025
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Flipkart reviews & complaints page 1113

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V
vipul.7
from Delhi, Delhi
Oct 16, 2019
Resolved
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Resolved

Its been 15 days and refund have not been credited to my account despite application shows refund have been completed.

On asking refund transactionid for bank reference i get answer from customer support that they do not have it.

Kindly have a look asap or i would look forward for a police complaint or complaint with consumer court against flipkart if not resolved by tomorrow.

Orderid - od[protected]
Account details - name - vipul
Phone no - [protected]

Regards
Vipul gupta
Ph - [protected]
Nov 29, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2019
Flipkart Customer Care's response
We will revert on it.
Verified Support
Dec 27, 2019
Flipkart Customer Care's response
Customer raised a complaint regarding the refund of the order. We have interacted with the customer and confirmed that the refund amount is reflecting in customer account. Hence, closing the complaint from our end.
Verified Support
Dec 27, 2019
Flipkart Customer Care's response
Customer raised a complaint regarding the refund of the order. We have interacted with the customer and confirmed that the refund amount is reflecting in customer account. Hence, closing the complaint from our end.
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    A
    ayazabbas11
    from New Delhi, Delhi
    Oct 16, 2019
    Resolved
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    Resolved

    Address: 241 barodiya scheme railway station jaipur, 302006

    My product is not deliver yet as per the representative my product was deliver on 3rd of oct but my product is not deliver yet so please have a look on my concern as soon as possible and resolve my queries. Seller is also calling me that please cancel this order and order again the same item but my flipkart app not showing the cancel option so please resolve my queries asap. Order information given below:
    Order# od[protected]

    Thanks
    Ayaz abbas
    Nov 25, 2019
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Oct 17, 2019
    Flipkart Customer Care's response
    We will revert on it.
    Verified Support
    Dec 27, 2019
    Flipkart Customer Care's response
    Hi, We are sorry to let you know that your order for the product 'United Colors of Benetton Self Design Men Mandarin Collar Blue T-Shirt' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 22 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
    I have buy I pro powerbank 10000 mh only 2 month it is not working I buy from flipkart. I want to replace this item plz do it fast.
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      N
      Nitin123_2
      from Gadhinglaj, Maharashtra
      Oct 16, 2019
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      Address: Gurgaon, Haryana

      Hi team I have made a flight booking from Pune to Jaipur from Flipkart travel website around 15 days back.
      The amount 4111(approx) got deducted from bank but booking was not made.
      Even after 15 days I didn't receive the refund into my back account.
      The Flipkart travel helpline is not picking the phone.
      Could you please help in this regard.
      Thankyou
      Flipkart customer support has been notified about the posted complaint.
      Oct 17, 2019
      Updated by Nitin123_2
      Okay
      Verified Support
      Oct 17, 2019
      Flipkart Customer Care's response
      Hi, We are sorry for the trouble you had to go through. However, we'd like to inform you that you can get in touch with the Flipkart Travel Desk on '[protected]' so that this can be addressed at the earliest. Your kind understanding is appreciated.
      Oct 17, 2019
      Updated by Nitin123_2
      Hi I am trying to contact Flipkart travel help desk from last 3 days but no one is picking the call even after multiple calls. Today I sent a call back request to Flipkart and they registered the following ticket:
      IN[protected]

      Kindly keep me uodated about this incident and help to get the refund asap into my account.
      Oct 21, 2019
      Updated by Nitin123_2
      Hi flipkart travel is there any update on the complaint
      Oct 21, 2019
      Updated by Nitin123_2
      I am unable to reach flipkart travel helpdesk. No one is answering the call from last 5 days I am trying
      31 07 2020 ko Ranchi to Mumbai ka tekat book Kiya tha Jo secsafull nahi huwa our amount debited ho Gaya hai please rifand karne
      31 07 2020 ka Ranchi to Mumbai ka tekat book Kiya tha uska refund bhejo sir
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        J
        Jskdjd Bdkdm
        from Mumbai, Maharashtra
        Oct 16, 2019
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        Hello sir, i have brought a thing from flipkart but got defected item so i requested for return but they banned my account for that, sir take some necessary item about this company and try to solve my problem ...
        My mob no.. [protected] registered with flipkart
        +1 photos
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          D
          Dr. TITAS KAR
          from Mumbai, Maharashtra
          Oct 16, 2019
          Resolved
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          Resolved

          Address: k7 moore avenue housing estate, 159, NSC Bose road, Kolkata, West Bengal, 700040
          Website: Flipkart.com

          I have been a regular Flipkart customer and their Game Zone is something I liked. I accessed it regularly and also encouraged my friends and family to take up quizzing, guess what. Suddenly, from yesterday, I have been blocked from the Game Zone, with a message that says that Flipkart encourages Fair Play. Which particular Fair Play rule did I break to warrant such a step?? I want Flipkart to reinstate my account and rectify such a faulty decision.
          +1 photos
          Dec 7, 2019
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Oct 18, 2019
          Flipkart Customer Care's response
          Hi,
          Thanks for getting in touch.
          We are sorry to inform you that we are unable to find your account details. Request you to share with us the account details or get in touch with our customer support number[protected].
          You can also check your order status here: http://fkrt.it/bqWLi~NN
          Hope to hear from you soon.
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            A
            Ambar Khan
            from Mumbai, Maharashtra
            Oct 16, 2019
            Resolved
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            Resolved

            I ordered a laptop on 29th september and today is 16th october.. My laptop is still not delivered... I ordered laptop in big billion days from flipkart despite having huge sale on amazon as well and made mistake of trusting flipkart over amazon.. Now the sale is over and i dont have a latop... Daily i have to waste my time contacting flipkart support and begging them to tell me where my laptop is... All they say is higher authorities have been informed and someone will contact within 24 hours... Noone has ever contacted me.. I am taking flipkart to consumer court for this
            Nov 19, 2019
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Verified Support
            Oct 17, 2019
            Flipkart Customer Care's response
            We will revert on it.
            Verified Support
            Dec 27, 2019
            Flipkart Customer Care's response
            Customer raised a complaint regarding the delivery of the order. We would like to inform that the seller has confirmed that the order is delivered on 22 Oct 19.Hence, closing the complaint from our end.
            Complaint : your filkart account has been blocked. please contact our customore support to fix thi my acc no [protected] my mail id one.[protected]@gmail.com filpkar balance 25010 16/9/2019 filpkart daily call no mail no solution plz help me filpkart my big balance complan id IN[protected]
            I want to buy a Philips hair straightener form flipkart so i added to my card but before buying it goes stock out to my location. I want to buy my straightener as soon as possible before the sale goes down. So please help to get it add my product in stock its a humble request
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              P
              Palzk
              from Wardha, Maharashtra
              Oct 16, 2019
              Resolved
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              Resolved

              I have ordered Crocs Leigh graphic W women Black white wedgeS heels from Flipkart, size Uk 6 ... As I want one size smaller than this one that is UK5 ... It's showing in stock on the app from the same seller... But still they are not giving me replacement with one size smaller... I have contacted them many times but they are telling me that items showing in apps are only for new customers...
              Nov 19, 2019
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Oct 16, 2019
              Updated by Palzk
              Not resolved
              Verified Support
              Oct 17, 2019
              Flipkart Customer Care's response
              We will revert on it.
              Verified Support
              Dec 27, 2019
              Flipkart Customer Care's response
              Customer raised a complaint stating that there is an issue with product delivered . We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the replacement order is delivered on 22 Oct 19. Hence, closing the complaint from our
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                A
                Ambitious rutvik
                from Indore, Madhya Pradesh
                Oct 16, 2019
                Resolved
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                Resolved

                Address: Medical college, Jabalpur, Madhya Pradesh

                Sir pleas unblock my Accoung because I am genuine customer, professionally doctor
                I bites laptop yesterday, which is hanging again and again need to replace
                And without my account unblocking I can’t to laptop replacement request
                Please replace my laptop

                Otherwise I am an goverment doctor
                I have to take the strict action with trial in the court session
                I hope you understand my situation
                Regard s
                DR RUTVIK SILONIYA
                REGIESTERED NO[protected]
                Registered email- [protected]@gmail.com
                Oct 16, 2019
                Complaint marked as Resolved 
                Sir no action has been taking my flipkart they just replied, that u cancelled product higher no of time and return it So we block our account This is just an fraud And not fare with any genuine customer
                Flipkart customer support has been notified about the posted complaint.
                Nov 04, 2019
                Updated by Ambitious rutvik
                Ni action ?
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                  S
                  sudhansumalik
                  from Mumbai, Maharashtra
                  Oct 16, 2019
                  Resolved
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                  Resolved

                  Address: C-355A, SECOND FLOOR, NEW ASHOK NAGAR, 110096
                  Website: Www.flipkart.com

                  Dear sir,
                  My account is blocked by flipkart and i already have complaint for unblock but the did not listen. When i have order a vivo phone for my office college who have not a phone and want to purchase a phone from his card. It's my fault that i have purchased that phone for him from his credit card, you can check it. Another think is that phone was cancelled but my account is blocked.
                  Jan 29, 2020
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Oct 16, 2019
                  Updated by sudhansumalik
                  i an a flipkart plus member and order various product from flipkart but my account is blocked
                  Verified Support
                  Oct 17, 2019
                  Flipkart Customer Care's response
                  Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
                  Oct 17, 2019
                  Updated by sudhansumalik
                  my email id is sudhansu.[protected]@gmail.com

                  i want to return a damage product which i have received but my account is blocked.
                  Verified Support
                  Dec 27, 2019
                  Flipkart Customer Care's response
                  Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to view your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
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                    D
                    Druhin Rathore
                    from Mumbai, Maharashtra
                    Oct 16, 2019
                    Resolved
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                    Resolved

                    Address: VI Renjith , near TD Medical College, Vandanam , punnapara, alappuzha, Kerala 688005, Alappuzha, Kerala, 688005

                    I had ordered a Asus rog 2 on 3 October at 4:41pm and I was supposed to receive it on 13 October. The product has not been packed yet. I tried contacting the customer care and they said that the product will definitely reach within 2 days which has not happy either. Instead of raising the issue they sent me a mail saying the issue has been resolved and sent me 6 feedback emails. When I tried to contact them through their official social media page they ignore my complaints and send me feedback emails instead. They are not willing to give me even an approximate date about when I'm going to receive the product and keep ignoring my complaints.
                    Nov 18, 2019
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 17, 2019
                    Flipkart Customer Care's response
                    We will revert on it.
                    Verified Support
                    Dec 27, 2019
                    Flipkart Customer Care's response
                    Hi, We are sorry to let you know that your order for the product 'Asus ROG Phone II (Black, 128 GB)' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 19 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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                      A
                      Ajraj2106
                      from Noida, Uttar Pradesh
                      Oct 16, 2019
                      Resolved
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                      Resolved

                      My payment is deducted from my paytm account by c m s books and stationery but my order is not placed...why is this happened to me and how i found my payment back from this c m s books and stationary belongs to filpart?? and there is no customer care helping number help to me... Please help me to refund my amount and how and where i complained?? Please help me
                      Nov 26, 2019
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Oct 16, 2019
                      Updated by Ajraj2106
                      Flipkart — phone payment

                      1 Review
                      India
                      Aj Ajraj2106 on Oct 16, 2019
                      Mark as Resolved
                      Order ID: [protected]

                      My payment is deducted from my paytm account by c m s books and stationery but my order is not placed...why is this happened to me and how i found my payment back from this c m s books and stationary belongs to filpart?? and there is no customer care helping number help to me... Please help me to refund my amount and how and where i complained?? Please help me
                      Verified Support
                      Oct 17, 2019
                      Flipkart Customer Care's response
                      Hi,
                      Thank you for writing in. Please note that offers other than the ones mentioned on our website/mobile site ( https://www.flipkart.com ) or app are not from Flipkart. Also, kindly note that in case of any monetary loss due to fraud by such websites, you may file a complaint with the cyber cell for support.
                      Your kind understanding is appreciated.
                      Verified Support
                      Dec 27, 2019
                      Flipkart Customer Care's response
                      Hi,
                      Thank you for writing in. Please note that offers other than the ones mentioned on our website/mobile site ( https://www.flipkart.com ) or app are not from Flipkart. Also, kindly note that in case of any monetary loss due to fraud by such websites, you may file a complaint with the cyber cell for support.
                      Your kind understanding is appreciated.
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                        A
                        Ambitious rutvik
                        from Indore, Madhya Pradesh
                        Oct 16, 2019
                        Resolved
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                        Resolved

                        Address: Nscb medical college , 3rd boys hostel jabalpur, Jabalpur, Madhya Pradesh

                        Sir i am the authentic user of flipkart
                        With register no.[protected]
                        Email id - [protected]@gmail.com
                        I have ordered lenovo laptop from flipkart and i received the laptop yesterday. But the laptop is hanging while opening the word, excel and other folder. I complaint regarding this issue and opt for replacement but today i came to know that my account has been blocked by flipkart. Please unblock my account as i have ordered so many things from flipkart and it’s not the right way to deal with the consumer.
                        Oct 16, 2019
                        Complaint marked as Resolved 
                        Aur no any step has been done by flipkart
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 16, 2019
                        Flipkart Customer Care's response
                        Hi Rutvik,
                        We are sorry to let you know that our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.
                        Oct 16, 2019
                        Updated by Ambitious rutvik
                        Sir this is not my fault and yeh high no of return is not an Unusally
                        I am professionally an mbbs doctor
                        I don’t have so much time to do this
                        I request you please back my account unblock because
                        I have my laptop related issue in it
                        Oct 16, 2019
                        Updated by Ambitious rutvik
                        Atleast flipkart have to give warning, if so much return is there
                        This is not fare without mailing or warning
                        Flipkart block my account

                        I have 298 plus 800 coins running to be get
                        And right now I am suffering from this problem
                        Please help
                        I ordered hipster for women n insted or that i got mens hipster i want to return
                        Shipped: Your Azacus Portable Emerge... with order ID OD[protected] has been shipped and will be delivered by Thursday, Oct 10, 2019. You will receive another SMS when the Wishmaster is out to deliver it.

                        but not recieved
                        For the Order ID - OD[protected]
                        my order has been cancelled without any prior notification.
                        Flipkart app that will be blocked by my id please re active in my account I have many perches and mobile covers headset and TVs home theater
                        Thanks
                        I try many times for login bt i am not able to login. its always says login was unsuccessful please try again in a minute please resolve this problem. i order many items on flipkart but this time i am not able to use flipkart app
                        Hi I have placed mobile order on my flipkart account [protected] but all of my orders get cancelled and reason marked as seller having limited stock. I have discussed same thing with their customer care executives but they unable to provide any updates or fault.
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                          H
                          hareeshma
                          from Ernakulam, Kerala
                          Oct 16, 2019
                          Resolved
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                          Resolved

                          Address: kallunatilveedu,karunilacode,edava po, Thiruvananthapuram, Kerala, 695310

                          Order id:od[protected]. Initially, i had paid the amount through flipkart pay later on 23rd sep 2019 and later i had paid the amount from via bank on 5th oct 2019.

                          My order delivery date was 10th oct. But i didn't get that product.. So i cancel my order on 11th oct and they told you will receive the refund but till date i have not received the payment in flipkart pay later account nor in my bank.
                          Oct 17, 2019
                          Complaint marked as Resolved 
                          I got my money back on my source on 17-10-2019
                          Flipkart customer support has been notified about the posted complaint.
                          Same
                          Saurabh Narvekar

                          flipkart refund amount not received flipkart pay later - Comment #3562387 - Image #0
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                            Kailash_bag
                            from Mumbai, Maharashtra
                            Oct 16, 2019
                            Resolved
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                            Resolved

                            Address: Ashoknagar, 743272

                            Flipkart deducted my amount of 849 rupees from my bank account during order a product. During i order a shoe and then i decided to to pay this order online with bhim upi there was option of phone pe / bhim upi and then i choose bhim upi i entered my vpa and then i verified it after verified it was showing you have 300 second to pay this product. When the 300 second expired then i made payment at the end product was not successfully ordered and then my money deducted also
                            +4 photos
                            Nov 16, 2019
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 16, 2019
                            Flipkart Customer Care's response
                            we will revert on it.
                            Verified Support
                            Dec 27, 2019
                            Flipkart Customer Care's response
                            Customer raised a complaint regarding the payment deduction. We sorry to inform that the seller has not received the payment hence kindly contact the bank for further assistance.
                            Got a fake product from flipkart
                            Actual delivery date was 6th October 2019
                            But delivered on 15th October 2019

                            flipkart deducted my balance from my bank account but the order not confirmed. I want refund. - Comment #3562366 - Image #0
                            Order no. OD[protected] accept by flipkart and amount received by company. After a long time order canceled due to stock not available with the merchant. If item was not in Stock why order had order accepted. The delivery boy would be change.
                            Manoj Dhama's reply, Oct 10, 2019
                            The delivery boy demands to extra money for deliver the product. He is delivering in Rohini area for more than 2years.
                            Heloo
                            I lost rupees 1999 on ordering a redmi phone. In flipcart i saw an offer which has 80-98% off on redmi phones. I ordered and payed for it. But the product is not seen in my purchase list neither i can track the product. I need ur help. Hope u will reply to this as soon as possible.

                            flipkart deducted my balance from my bank account but the order not confirmed. I want refund. - Comment #3717934 - Image #0
                            flipkart deducted my balance from my bank account but the order not confirmed. I want refund. - Comment #3717934 - Image #1
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                              S
                              Saivardhan Mabbu
                              from Hyderabad, Telangana
                              Oct 16, 2019
                              Resolved
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                              Resolved

                              Address: Brundhavan Colony, Nizampet Road, Kukatpally, Hyde, Hyderabad, Andhra Pradesh, 500085

                              My product - "asus rog phone 2" had reached to nearest hub on 14/10/2019. Again i got a message stating the product has misrouted and will take 3 more days to deliver. Every flipkart order gets misrouted for me everytime.
                              When i call customer care people, they say they will raise the complaint but it takes life time for the issue to get resolved. Being a flipkart plus member i don't see any benifits. They take customers for granted. My product status is not updated since 15/10/2019 morning. They don't even provide me the hub details for me to go by myself and get the product.

                              Here are my details:
                              Order id: od[protected]
                              Ekart logistics: fmpp[protected]

                              Since monday morning i am requesting them to deliver my order soon as it is very urgent for me. But no one took it seriously.
                              Nov 17, 2019
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 16, 2019
                              Flipkart Customer Care's response
                              We will revert on it.
                              Verified Support
                              Dec 27, 2019
                              Flipkart Customer Care's response
                              Customer raised a complaint regarding the delivery of the order. We would like to inform that the seller has confirmed that the order is delivered on "20 Oct 19".Hence, closing the complaint from our end.
                              Flipkart is not giving delivery on timely... as already registered complaint but not giving properly reply of my product delivery. Snapshot is enclosed herewith the same...

                              very bad customer support response - Comment #3562267 - Image #0
                              I have ordered a smartphone through flipcart and paid an amount of Rs.1799 to Jenny AF08 through paytm on Oct 12 with order I'd[protected]. But have not received my item

                              very bad customer support response - Comment #3562349 - Image #0
                              Why my order cancelled pls details otherwise I will go cort .
                              I want my order any condition.
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                                Kailash_bag
                                from Mumbai, Maharashtra
                                Oct 16, 2019
                                Resolved
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                                Resolved

                                Address: Ashoknagar,, 743272

                                Flipkart deducted my balance from my bank account during order a shoe but the product not confirmed by the bank but my balance deducted also please do something i made my payment with transaction from phonepe option there was two option after click bhim upi or phonepe. During enter my vpa and then i verified my vpa and payment page showing you have 300 second to pay this product when the 300 second expired then i made my payment and then my product was not successful but balance deducted.
                                +4 photos
                                Nov 18, 2019
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 16, 2019
                                Flipkart Customer Care's response
                                We will revert on it.
                                Verified Support
                                Dec 27, 2019
                                Flipkart Customer Care's response
                                Customer raised a complaint regarding the payment deduction. We sorry to inform that the seller has not received the payment hence kindly contact the bank for further assistance.
                                Not able to play games in game zone, error cm something went wrong..

                                flipkart deducted my balance from my bank account but the order not confirmed - Comment #3562292 - Image #0
                                I am not able to play any game on Flipkart. Whenever I try to open a game there is a message coming up on my screen that we encourage fair play in line with our terms and condition.

                                flipkart deducted my balance from my bank account but the order not confirmed - Comment #3562302 - Image #0
                                Hi,

                                I am Shashankshekhar Rai.My mobile number [protected].I have ordered the mouse, but till now i yet not received, delivery date is showing 4th of october today is 10th of october .The number which is given to call the delivery is saying invalid.No response from flipkart.
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                                  kalesagar1989
                                  from Hyderabad, Telangana
                                  Oct 16, 2019
                                  Resolved
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                                  Resolved

                                  Order id: od[protected]
                                  Delivery address
                                  Sagar kale
                                  Amrut software, acharya house, 4th floor, plot no.24 sr. No.19/12/1, acharya house, bavdhan, pune, maharashtra 411021 bavdhan, lmd garden pune - 411021, maharashtra
                                  Phone number[protected]

                                  I have bought google pixel on 30th september 2019 and paid money in advance.
                                  Delivery date committed was 2nd october.
                                  Today is 16th october and not received the product.

                                  I have raised multiple requests with atlassian but not got any proper response.

                                  Now they are asking me to cancel and reorder the product.

                                  Why should i face the problem if flipkart is not able to deliver it. Why did flipkart accept the order in first place. I have paid 44000 and flipkart is using that money for 16 days and now asking me to cancel the product.
                                  Pathetic service that i have faced. Amazon is far better than flipkart and i regret i ordered the phone from flipkart.

                                  I want my product else i am going to log complaint in consumer forum plus on google forum.
                                  Jan 27, 2020
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 27, 2019
                                  Flipkart Customer Care's response
                                  Hi, We are sorry to let you know that your order for the product 'Google Pixel 3 XL (Just Black, 64 GB' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 23 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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                                    arnav2025
                                    from Noida, Uttar Pradesh
                                    Oct 16, 2019
                                    Resolved
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                                    Address: RC 102 PRASHANT VIHAR KHORA COLONY GHAZIABAD, Ghaziabad, Uttar Pradesh, 201309

                                    There is an order which is not delivered to till date and without my permission and call the executive cancel the order and i call the executive and he says i cancel the order without your permission and behaving like that he the owner of flipkart and i want urgent action on this my order no is[protected] and the executive no is [protected].
                                    I want urgent action

                                    Regards
                                    Vikas kumar
                                    [protected]
                                    Nov 21, 2019
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 16, 2019
                                    Flipkart Customer Care's response
                                    we will revert on it.
                                    Verified Support
                                    Dec 27, 2019
                                    Flipkart Customer Care's response
                                    Hi,

                                    We're writing in continuation to your last contact to know the status of your order with order id OD[protected].

                                    While we were tracking your order to make sure that it reaches you on time, we see that it has been cancelled.

                                    If you like, you may place a new order for the product, the seller will work with the courier service provider to ensure the product reaches you.
                                    Please use the survey below to tell us about your experience with us.

                                    Have a nice day!
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                                      Pooja Makwana
                                      from Chennai, Tamil Nadu
                                      Oct 16, 2019
                                      Resolved
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                                      Address: 400054
                                      Website: Flipkart.com

                                      Dear team,
                                      I ordered thomson ud9 102cm (40 inch) ultra hd (4k) led smart tv (40th1000) for my mom. From flipkart and it got delivered on 6th oct but due to durga pujo my mom was out and couldn't take the installation so on 9th oct when i was home i had to check if in the box there is tv or no so i opened the box plz note not full only the above cello tape and touched the tv but to my surprise i felt a scratch on the screen so i claimed for replacement. Now after 6 days of continuously contacting them and asking for a replacement my mom receives a call from the technician asking have you opened the tv and my mom said yes only the above tape we didn't remove the tv but the felt the scratch now the technician without visiting already made up his mind and he was quite rude and indecent in talking to my mom as if we have broken our tv just for refund or what. So next time i spoke to him and asked him to come and check at least then he arrives and checks while opening there were some screws also missing and then when he installed the tv and switched on that time we realized that the screen was damaged and it was broken from 1 side. I spoke to the customer care on the same but they refused to help me on this and said that you shouldn't have opened but as a customer who is paying 16649 for a tv has a right to see that is it really a tv which is delivered but the flipkart refused to replace or refund. We are middle lower class my mom does not work anymore due to health issues its me who takes care of her. It was a diwali gift to her from me for which i had to cut down my monthly expense for 5-6 months then only i was able to gift her this. I am very disappointed with the service of flipkart on the same. They are bullying people in the name of sale and offers. Kindly help me on this as this spoiled for our whole family.
                                      Nov 7, 2019
                                      Complaint marked as Resolved 
                                      I had also placed the complaint on Twitter and other social media. Then I spoke to the customer care once again and the kind agent gave me a trick that u again place return request and inform them that the installation guy told you that the screen is broken and you need replacement ad the trick worked . My TV got replaced. where there is will there is a way and there s solution to all issues just need to see it in another way.
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 16, 2019
                                      Flipkart Customer Care's response
                                      We will revert on it
                                      Verified Support
                                      Nov 08, 2019
                                      Flipkart Customer Care's response
                                      Hi,
                                      We are sorry for the trouble caused
                                      We would like to inform you that the installation and demo have been completed. Hence, closing the complaint from our end.
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                                        Pooja Makwana
                                        from Chennai, Tamil Nadu
                                        Oct 16, 2019
                                        Resolved
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                                        Address: 400054
                                        Website: Flipkart.com

                                        Mom as if we have broken our tv just for refund or what. So next time i spoke to him and asked him to come and check atleast then he arrives and checks while opening there were some screws also missing and then when he installed the tvand switched on that time we realized that the screen was damaged and it was broken from 1side. I spoke to the custome care on the same but they refused to help me on this and said that you shouldn't have opened but as a customer who is paying 16649 for a tv has a right to see that is it really a tv which is delivered but the flipkart refused to replace or refund. We are middle lower class my mom does not work anymore due to health issue its me who takes care of her. It was a diwali gift to her from me for which i had to cut down my monthly income foe 5-6 onths then i was able to gift her this. I am very dissappointed with the service of flipkart on the same. They are bullying people in the name of sale and offers. Kindly help me on this as this spoiled for our whole family.
                                        Nov 18, 2019
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 16, 2019
                                        Flipkart Customer Care's response
                                        We will revert on it.
                                        Verified Support
                                        Dec 27, 2019
                                        Flipkart Customer Care's response
                                        Customer raised a complaint stating that the product delivered is defective. We have interacted with the customer and raised a return request with the seller for the replacement of the product. The seller has confirmed that the product has been delivered on 24 Oct 19. Hence, closing the complaint form our end.
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