Flipkart Complaints & Reviews

Hi
Flipkart blocked my account why they have not confirmed exactly what happened, if i am not happy with any of the service i can usually return it however they are disagree for that they are not able to return, they blocked and also not attending calls take necessarily action

I had ordered springtek deluxe coir 5 inch single coir mattress of 72x36x5 inch size. But first time received sleep care bonded foam mattress. I returned it and requested for proper replacement as per specs given in the website. They replaced with low quality local made only hard foam mattress. It is not coir mattress. I raised two times return & refund request since there is not replacement option. Flipkart rejected the refund saying that as per policy they cannot refund it. But actually i don't want refund. I want the standard product as per specs given in the website.
On visit of flipkart technician we shown the product and requested him cut the mattress one side and show us the coir. We will accept the product. But rejected the request and informed the manufacturer that it is quality issue mentioned by us. It is a cheating with us that showing some springtek deluxe coir 5 inch specs delivered non branded local made foam mattress.

I have purchased lots of products from flipkart during sell.But on time of delievery they cancelled my products . I contact them many times but they did not resolve any of complaints even they are bothering me again and again and last i contact you.

MY ORDER ID - OD[protected], OD[protected], and lots of product that has been cancelled and they promise me to give refund but they are not doing so even they are not behaving in a good manners. their executive officers also not behaving good even whenever i call them they put my call on hold and then dont reply.
please help me

I have ordered Realme 5 gb crystal blue 128gb ROM on sat 4th Oct, 2019.Due to the festival season it showed expected delivery date as 15th Oct.
As it was completed the payment throgh Cedit card at the time of booking the order.I have keep on tracking the product from the next day's.Finally the Product is Sun, 13th Oct 3:37 am Mumbai Your order has been dispatched from the Flipkart facility.
But it is showing the fallowing details.
Sun, 13th Oct 3:46 am Mumbai Shipment in-scanned at MotherHub_PTG.
Sun, 13th Oct 3:46 am Mumbai Your order has arrived at our Flipkart facility.
Sun, 13th Oct 3:05 pm Hyderabad Your order has been dispatched from the Flipkart facility.
Mon, 14th Oct 3:18 pm Hyderabad Your order has arrived at our Flipkart facility.
Mon, 14th Oct 9:47 pm Hyderabad Your order has been dispatched from the Flipkart facility.
Tue, 15th Oct 3:48 am Hyderabad Your order has arrived at our Flipkart facility.
Tue, 15th Oct 3:39 pm Hyderabad Your order could not be delivered today and will be delivered in the next 3 days.
Tue, 15th Oct 3:49 pm Hyderabad Your order has arrived at our Flipkart facility.
Tue, 15th Oct 3:49 pm Hyderabad Shipment has reached the hub nearest to you Less details.
By the end of the day i hope the product will be delivered but product is nit delivered asper the promised the date which is given (mentioned) in deliver status.
It has been a terrible experience trying to redeem the “flip kart” evoucher on flipkart!! It would be fair to name it “WS Retail voucher”!! Flipkart evouchers are white elephants! Note- I want a compensation of 1000 Rupees on the same product Realme 5 gb crystal blue 128g

It has been 12 days that I have ordered Asus rog phone 2 and till now it is not delivered and there is no proper response from flipkart team also regarding the delivery. My question is when they cannot deliver why did they ask for payment and give a delivery date and simply troubling customers for no reasons

It is not clear to me, why would it take so long if the seller processes the refund on the 12th.
What is the point that you have repeatedly used the term standing banking procedure? Where does neft, imps all payment happen in one day, why does it take so long? Why is it taking so long for another product to return immediately when its payment is reverse?
Order id - od[protected].
Why the refund will effected to my account on 23 rd october whereas today is only 12th october

I have ordered an acer monitor on 14th of september. But it is not as per specifications. So i retunred it. They said it will be picked up on 18th sep and amount will be refunded by 19th of september. But no one came to pick up and flipkart shifted the pick up date to 27th of september. So i waited till that day but they didnt picked it up. So i made a complaint on their customer care and they said it will done by 2nd oct. On that day also nothing happened and i made a complaint again. Then they shifted it to 14th october. So i waited till that day. But they again fooled me. They are not picking up the product and not giving the refund also. I have no use of that item and they are not picking up the product and refunding the amount
Order id: od[protected]

Sir,
I ordered a mobile infinix hot 8 on 12th october 2019 at 12:00 am sale on flipkart against order id : od[protected] by prepaid payment. At the time of order it was showing that the mobile will be shipped on 12th october 2019 but till today it is showing the same status and the mobile is still not shipped. I don't know where the mobile is and when it will be shipped or delivered. You are requested to please look into the matter and do the needful at your earliest.

Thanks n regards

Deepak bajaj

I purchased marq 8.5kg semi automatic washing machine from flipkart online on 15th jan'19. For 8 months washing machine was working fine.

On 19th sep'19, there was a huge sound from dryer and it stopped working. I called marq customer care and gave complaint on same day. Compalint no.9l19-37523basc[protected]. Techincian from jeeves service came and found dryer motor has to be replaced. After several followup and escalation to marq, on 8th oct'19 technician came and replaced the motor.

After replacement of motor within 3 days, dryer motor got burnt and whole home was covered under smoke from washing machine. On 11th oct'19, again called customer care and gave complaint and also informed about the motor got burnt but customer executive was so cool and replied regret for inconvenience, will register complaint and send technician.

Today is 15th oct'19, still technician has not come to my place. Everyday i receive message from jeeves, your appointment has been rescheduled due to unforeseen circumstances or as per discussed it has been rescheduled without discussing me.

On 14th oct'19 i received a call from jeeves technician and i explained him the problem and he asked me to share the location via whatsapp which i shared but he did not turned up.

I sent a mail to marq customer care) [protected]@flipkart.com on 15th oct'19 explaining the situation and asked for replacement of washing machine instad of motor as 2 times it has been damaged within 8 months of purchase. There was a automated reply stating
"hi,
Thanks for writing in,
We apologies for the inconvenience we would like to inform you that the technician will get in touch with you in the next 48 hours to know a convenient time for the repair.
Hope this helps!
Thanks & regards,
Marq team"
I again sent a mail to them but no reply.

Worst experience from marq flipkart. They are misusing the customer trust. And have no courtesy to call customer and understand the problem facing by customer. Motor burnt and smoke covered the house, thanks to god, at that moment no one was near to washing machine. Imagine what would have happened if someone was near.

I demand flipkart to take immediate action on this and replace the washing machine with new one.

I have the worst experience with flipkart every time i shop from there this time i order a shoe from flipkart on 4th of october the order no is od[protected] the order ship very late like 9th of october and i'm ok with that then come the confirm delivery date 11th of october no sign of any kind of delivery attempt i suppose to run in a marathon on 13th october but due to your lazy service i have to cancel it

Will never...

I placed a order for mi tv through order id-od[protected] on 29/09/2019 and processed on 02./10/2019 with docket number:[protected]. As per communication, expected date of delivery is 14.10.2019, but the item is not delivered even after the expected delivery date. As per the courier service agency gatikwe, the assured delivery date is 09.10.2019 and according to the status on gatikwe portal, the item reached in hyderabad on 07.10.2019, but not delivered even after a week.in this regard i had several communication with both courier agency customer care executive and also flipkart customer care executive, but i got no positive or productive response. Still i am not sure when the item will be delivered. Even in your portal, previously the status was showing up to 08.10.2019, showing the order arrived courier facility near me on 13.10.2019, but you reversed the status update to 07.10.2019 showing "your order has been dispatched from a courier facility" today on 15.10.2019 purely for the purpose of confusing me. It is clearly showing the courier agency portal that the order arrived the courier facility near me on 07.10.2019 itself.

It is absolutely clear that you are least bothered about customers who already paid the money for product.

You are requested kindly let me know when the product will be delivered. Also let me know why i should not consider to look for legal remedy including approaching consumer redressal forum for your failure to deliver the material on time.

Thanks & regards

Siva kumar
[protected]

The issue that i have experienced was: i oder asus gaming laptop rog g531gt-bqo24t (Order id - od[protected] on 2nd october 2019, within offer period, at no cost emi of 6 month and added my sony laptop (I-3 processor) to exchange then it's cost me around 47000 but when delivery boy come to check out my laptop, he set my laptop price around 3820 rupees and i didn't want to sell my laptop on very less price, so i asked him that i don't want to exchange laptop, and how i pay the difference (Exchange price 5950 reduced when i ordered) then he not take money from me and said it's automatically added to your plan. So i don't pay him 5950. Then he gone. After few times i get message that my order failed, because i don't give my exchange laptop to delivery boy. I called that delivery boy at the moment more than once but he not pick my call then i call customer service, and he told me that you not pay the difference, that's why it's failed. I told him that delivery boy told me not to pay. Then customer executive said that he take my request and again delivery boy come and i have to pay difference then i get my laptop. I get message that we escalated your issue and resolve my problem by 10th october. But on 8th october in night around 1:00am i get a mail that my order was cancelled. Now when i call customer service, they said that order cancelled and item reaches to seller, you have to reorder. After that i asked customer executive to transfer my call to his senior then he put me on waiting for three or four minutes and after that they disconnect my call, i thought its happen sometimes so i call back and request to transfer my call again same thing happen. After that i mailed my problem but untill yet i dont get any response
I want flipkart reorder my laptop on same price with that emi plan
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I ordered the above mentioned unit on 05/10/2019 and paid rs.8699/- online as mentioned in the price. Yesterday when i was just going thru flipkart items i came to know that the same unit is available for rs.6399/-.
I called up flipkart customer care and asked him about it. He said it is the sellers wish at what rate he can sell the item. I asked him to cancel the order as i have not yet received the material, it is supposed to be...

Hello,
On big billion days i ordered realmext on 4th and expected date was 12th on 15th 4am my order was cancelled stating person not available. On 12th saturday and sunday i was in my room and monday till 5pm i was in my room. From saturday every day morning i got sms stated product out for delivery and at evening i received a call and caller said product will deliver on next day but 4th day my order was cancelled. Now i will never get that product on that price range than what is the use of big billion days offer. Who will responsible for my lose.

I purchase nubia red magic mobile phone from flipkart order id od[protected] price 35249 rupees.
This mobile is very horrible product i am very tired to do restart it again & again.
When i use mobile hotspot, internet always gone within 4-5 minutes, many times my mobile goes hang position.
Many times network not working. Massages not come when i restart it then massages comes. I do complaint many time to flipkart but always they say we are try to resolve your issue and when my return period is over they say to me go mobile service center. But my phone is new brand and
It is faulty product why i go for service center.
Please do help me.

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no-[protected] it is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
I have revived power bank in the mobile box this is first time for me i faced this issue. I complained and agent created replacement but no one contacted within 72 hours. After 4 days passed and received the message replacement canceled. Today i complained and told me to wait another 72 hours, after disconnecting the call from the flipkart agent my flipkart account got blocked. Again contacted and agent saying that my account block issue will be solved withing 18th oct. This is really frustrating for a plush member. I already log complain (No[protected] with national consumer forum for those. I am really helpless. I will never trust again flipkart and i will forward these news to all. Also inform to media and all the social sites so that other people can not face this issue.

Pl solve this problem vastly

During big big billion days of sept.2019, i bought
Msi laptop i5 9th gen, then the next day, i cancelled it and asked for refund, later on the promised date was of 11th october 2019 but now its 15th october 2019 then also refund not initiated, from 3 days i am calling flipkart customer care service, they all say that refund is completed, i am asking them for transactions id then they says its not mentioned there, they are extending it that our team will contact you...

Now my patience level is over

Want justice

Utkarsh landge
[protected]

Order id - od[protected]

I have ordered a Onida Washing machine on 03.10.2019 & the delivery date was given to me was 10.10.2019

As per shipment tracking details the machine has reached the Bhiwandi warehouse on 09.10.2019, but since then the status is not moving further.

There is no communication from flipkart regarding the revised date of delivery

As per call received on 17.10.2019, the machine was to be delivered on 18.10.2019, but today their delivery boy called & told that he will not be able to deliver the machine today.

We do not expect this kind of service from brand like flipkart

As you can see in the screenshots, the order was supposed to be delivered by 9th of october but it wasn't delivered even by 14th of october so i had to cancel the order. Now this is a huge sum of money of rs 50000 and given the nature of the transaction i expected to get my refund as soon as possible. But flipkart decided that they won't give my money back until the item reaches back to seller. What kind of nonsense is this. It's not my responsibilitiy to ensure the product reaches the seller. It was flipkart's fault that the product wasn't delivered on time. My refund should have been as soon as possible. You guys have refunded money in the past within a day. So what is the delay now. How long till the product reaches the seller. Next year? Two years after that? Are you planning to steal my money? When will i get my money back?

Marq ac 1.5 ton order id-od[protected] purchased on 27th of may on 2nd of august ac stopped working then marq provide technician on 2nd august they checked the ac and told me that indoor and outdoor pcb is damaged they need to be replaced on 17th of september marq told me that ac will be replaced by flipkart as the parts is not available but flipkart is denied to replaced the ac. Marq also denied service nor replacing the ac from last 3 month they are harassing me