Flipkart Complaints & Reviews

Hello there,

My product is not even packed even after 8 days of order & already paid the order.

Order id: od[protected]

Ordered on 24th of october & has to be delivered on 26th of october.

It's have be rescheduled to 29th oct & then again rescheduled on 1st november.

There were plenty of call i did, talked ofr many hours to theirs executive but no resolution. Everytime got answer that you'll get resolution after 24-48 hours.

And still no commitment of when it came be delivered.

My name is anjali aggarwal. I tried to place order for poco f1 on 26 october 2018 using my axis bank credit card to avail certain offer. However, the order could not be placed/ completed due to failure of payment. Therefore, i placed the order again with my axis bank debit card. However, to my surprise two sam product (Poco f1) delivered to me. When i tried to return one as i needed and placed order for one phone only, the flipkart customer care informed me that the phone can not be returned and only replaced. I explained them the complete situation and told them that i dont need two phones. However, they said that they cant accept my return request. I am surprised to see the response of flipkart.. This is completely a mistake at their end wherein two orders have been placed even on failure of payment and forcing their consumers to purchase/accept what they dont require.

I ordered the samsung s8 4gb /64gb variant on 25th oct at price rs.29691/- benefiting from the then ongoing sale 24th-27th oct.
The order was approved & product was supposed to be delivered by 31st oct 2018. (From seller truecomretail)
On 31st oct 2018 i tried calling them inquiring abut my delivery status. Where the flipkart customer care responded by saying the package is wrongly sent to another city & hence you will not get the delivery. You will have to place order again. I repeatedly asked him since the package is miss routed correct your mistakes & send me the package accordingly. He kept telling me its sent to wrong city & you to order again.
Why should customer suffer because of there unprofessional behavior. He asked me to cancel the order i told him i am not interested & want my package delivered. To which he assured that there is no other way out.
So i asked him to do it at there end as i was not going to cancel the order.
Within few minutes of ending the call received a mail from flipkart customer support that they were making sure that product reaches on time and now that it has been canceled, you will have to place order again.
Firstly they made me cancel the order bcoz of mistake on there part and now they are blaming me for cancelation.

I am in no mood for refund as they are enforcing me with. Rather i would be happy to get my product delivered & i would like a better management & communication from them.

Regards
Saurabh kapse

I have ordered vu official android tv 43 inch, it is delivered in 12 days, it is official android tv and i'm not able to install any application like jio tv, amazon prime, netflix from any source, not a single useful application is present in google play store
Not a single browser found in google play store
I have raised this query with customer care, they are also not aware about this, asked me to consult the vu customer care.
Installation agency jeeves also have no idea about that
Both are saying we will do replacement, but how come all these things will run in tv which will replace same model
I have raised return with refund option.
Please return this tv, refund the amount so that i can invest in better tv product

I have ordered a redmi note 5 pro on 24th of october. Still, i did not receive the product. Each and every day they are telling me to wait. I was supposed to get the product by 27th of october. On 25th i spoke with the delhivery logistics they told me that, 25th evening before 8 pm i will get the product, but there was no response till 8.30 pm. Next day they told that they are sorry and i will get the product on 26th before 8 pm, the same thing happened that day also, again on 27th morning these delhivery logistic people called and told that i will get the product on 27th of october before 8p. M.. But till 7.30 pm there was no response from them then i made a call to those delivery people they told that they lost the package, and get the refund from the flipkart.

Same time i informed this issue with the flipkart people they assured me that they will look into this issue and they will resolve this issue within 24 hours, but nothing happened. Next day they told that they will give me the product by 31st of this month and all my problems will be solved. On 31st of october morning, around 11 am flipkart customer care people called me on my request and they told that today before 7 p. M, i will get the product. But i did not get the product and around 7 p. M i spoke with flipkart customer care people, they told me to wait for 1 more day that also not for product, just to check with the logistics what went wrong.
That means all these days they did nothing, still, they want more time to look into the issue. This is really poor service from flipkart. I have never faced this issues with amazon and it was the biggest mistake of my life to order a product from flipkart. I really regret that. I will wait for one more day and i will see what will happen otherwise i'm going to the next level. Because of flipkart, i lost lots of money, i was expecting confirmation calls of many bank loans. My personal loan request has been canceled because i was not reachable it seems. Now i'm using others mobile. One more day. Thats all flipkart.. Thank you for this wonderful experience

I have ordered redmi note5 pro from flipkart on oct 11 and cancelled within 3 hours. As per order track item dispatched from seller warehouse but not reached flipkart warehouse to further dispatch, strange. As of now item not reached back to seller as per flipkart update and escalated 3 times to flipkart but no response/resolution/refund. Its already 20 days to trace item in bangalore locally. I would like seller to investigate from their side to trace disappeared item and further refund.
Flipkart order - od[protected]. Thanks in advance.

I ordered Microtek inverter of 8 kg in weight and after 4 days when i got my delivery i noticed that one smal box given to me i relised there is problem and when i opend it i saw one BRICK inside and when i called flipkart they told me that they will not refund my money and will return after 13 days beside i need it urgently and they done fraud

Dear Sir
I ordered a Nokia mobile from Flipkart with exchange of my old phone coming to total value of 10339
but at the time of delivery person denied to take the old phone and told me to give cash of 3400
I paid cash and the delivery guy left without giving me any receipt of the cash.
Now I am asking Flipkart customer care to give me receipt of 3400cash and proper GST invoice with value of 10339 +3400 = 13839/-

But they deniying to give proper invoice.

I terribly feel that flipkart or seller is doing fraud with GST payment to goverment.

HI
i am really feeling disappointing to writing to you because service level of flipkart is absolutely going done and no one sitting in your customer care to take the responsibility.I am talking about order ID : OD[protected] its a Sony Bluetooth Headphone and i was facing sound issue with every phone then i placed a replacement of this product. Today i received the replacement but when i open the box it was damage its a used product and product was damage too and most important its a duplicate sony Headphone. Superom et was your authorized seller and how they send me a duplicate and damage product. Then i called to your customer care my call was transfer to escalation desk where Neha was speaking with me and she was rude and arrogant instead of helping me out she told am well trained enough to deal with the customer like me. Then she disconnected my call. Again i called to your CC and am speaking with escalation manager he told me i have to take the refund of this order as of now seller don't have the replacement option. I am asking you why should i take the refund first your seller delivered me a duplicate product and damage one then he don't have replacement option. I am also sending the recording of this call so u can listen it. its your seller instead of asking question from him how he send me a duplicate product you want to me to accept the refund. See am not going to accept this option and i only want a brand new Sony headphone. i hope i will get the resolution other wise i have the recording where your manager is accepting that mistake is made from seller and your end . I am really fed up with your services. You people gave me the tag of flipkart plus customer and how you are treating with me. I am really feeling that in future i have to choose another site for my online purchase. I hope i will get the resolution as i have the recording of this call here no option to attache that file. Their manager is accepting that its a issue from their seller end but nothing in his hand apart from raising it out. How could your seller dispatch a duplicate Sony product in case of replacement after that forcing me to accept the refund. I am sorry but i will not accept refund and i only want a delivery of original Sony headphone to me.
Regards
Rahul Singh

श्रीमान जी नोएडा फैक्ट्री से आपका माल लेकर आया था यहां पर (Padgha bhiwndi thane maharashtra) लेकिन यहां पर गाड़ी खाली नहीं कर रहे हैं बोलते हैं कहीं भी ले जाओ हमें जरूरत नहीं है वापस दिल्ली ले जा सकते हो सर जी अग्रवाल की जरूरत ही नहीं थी तो फिर मंगाए क्यों श्रीमान जी वापिस दिल्ली ले जाने के लिए ₹70000 भाड़ा चाहिए फिर मैं वापस लेकर चला जाऊंगा कृपया मेरी सहायता करें धन्यवाद

I am flipkart plus members as per says by flipkart fast delivery and shipping early access i am order product cannon pixma g2000 date 14 October 2018 then delivery date 26 October not provide fast delivery and many time i am callling then date of delivery automatically change 30 October i am call 29 October 2018 to flipkart call center they said wait some issu we will provide delivery on 30 October 2018 but they not provide delivery and till i am calling 31 October 2018 i am call then i am say all about my concern certain time i request transferred call to superior call directly cut by flipkart and then i am call second time now they say whats the issu i am calling to 25 minit call and they anar executive say me some technical issu to transfer call to superior now i am harass from flipkart i want compensation

I ordered laptop five days ago in prepaid . But i received children playing tent in delivery. So, i requested for return. But till now no response from their side. Kindly take steps to either getting my laptop as replacement or refund my money. I am from a very poor family . I bought that laptop with my scholarship money. So consider me as your family member and please help me sir.

My mail id: [protected]@gmail.com

I have purchased a nikon d7200 camera on 27th oct 2018

On that day i prefered to book with emi for 12 months. But after 2 days knowing that the interest rate is 14%, now i decided to make full payment. I have contacted more than 5 customer care executive, they are cancelling my call or ignoring this saying its banks duty, but this is not on bank side.

Now i need to make a full payment or i have to return my order.

Worst experience with flipkart and customer care executives.

My mobile number : [protected]

Dear sir,

iam ordered vivo v11 mobile through flipkart website on exchange basis,

ekart delivery person came and asked you buy mobile on 100% advance payment or emi basis, i said emi basis, he checked my old mobile and said, your mobile back cover have nail scratch, if you paid 100% advance payment we will take your mobile in any condition, i[censored] pay in emi we want like new phone,
but in exchange condition, only mentioned physical damaged or crackes, screen damage, any mobile software or working problem not acceptable, not mentioned even small nail scratch,
2 yrs used phone not even smaill nail scratch, how to use sir,

please give best solution

I Ordered 3 products in Flipkart but i received another product which is no use for me. I try to raise complaint to their useless customer care. after so many tries connected with long hold. than customer care executive pathetic response with so many times sorry. I asked escalation (Long Hold) he/she also hope less one more escalation(after Long Hold) (They sad escalating but don't no he/her is escalation officer or not) he asked me 24 hours time to resolve (their competitors take max 2 to 3 hours) after 24 hours no response. called back to them they sad this was handled by other person I don't no. I asked Customer care executive to transfer call to him. she sad i can't.

when giving order they are taking money in advance while refund or to deliver proper product no response ( Flipkart policy for refund 8 to 10 working days) .Did flipkart rotate customer money in this manner.

How to penalize them by way of legal.

due to this incident I lost my daughter happens (That movement) which cant be compensate by any one.

I have made a order on 14th Oct, Order ID :OD[protected], Delievry was expected on 19 But not delivery again its been postponned 3times . I have escallted this issue in SOCIAL MEDIA but no one botherd to resolve and call me back .Till now i have not recevied my order .Flipkart is cheating customers.

I have ordered ziya women kurti (OD[protected] for rs 602 from flipkart site on sep 8 2018 since the kurti size was too large i asked for refund on 14th SEP. As i entered my debit card number instead of account number i called to flipkart customer care to tell abt this mistake. but they assured me the amount will be credited within 24th september. but i din receive the amount in my bank again i called to the customer care people they asked me to send the e-statement for the proof after checking they told me i need to get confirmation letter from my bank side. i have send an email to the regional manager but no response till now. even the customer care ppl are not responding properly each giving different different suggestion and not solving my problem. even last month i have been complained in this portal about this but now it shows complain has been resolved which was not true.. kindly resolve my issue

Hi my name is praveen

My email id : [protected]@gmail.com

And my problem is i am unable to update my password & login problem.

For last 2days my account is not opening. I used my old username and password. But it was not opening.
Then i used forgot button and then received code.
Entered the code successfully.
After that it was asking please set a new password.
Then i entered new password. But it was showing "unable to update new password please retry". Or your account is blocked.
That is the problem i am facing so please solve my problem as soon as possible.

I have escalated the product issue 5 times to Flipkart about the Back Camera Damage and Microphone is not working.

1) First 2 times request auto rejected from Flipkart.
2) Third time Technician visited to my place and mark as issue resolved.
3) Fourth time Technician visited and replacement accepted by Flipkart. But Wishmaster(Ekart) denied to pickup product.
4) Fifth time Replacement accepted by Flipkart but Wishmaster(Ekart) denied to pickup product because of the same reason as I have already mentioned at the time of Raised Return Request (Back Camera Damage and Microphone is not working).

I ordered navy blue color jumpsuit of size 4xl but it doesn't fit me so i opted for option exchanged product. And this time i ordered same product same stuff same color but of size 6xl (As per your return service policy) and i was shocked to see the product that i received.
I received navy blue color top instead of my navy blue color of jump suit. And this exchanged product i received on 30th oct 2018. And this time i am very upset with the service of flipkart and for next time i really have to think twice before ordering any product from flipkart. And i really hope that you will take serious action agaist the mistake of deliverying wrong product.