Flipkart Complaints & Reviews

I have ordered a product through flipkart during big billion days sale
Order id - od[protected]

The order was placed on 13th oct 2018 and expected delivery date was 22nd
Oct.in the morning of 22nd oct when i saw that the product delivery hasn't
Changed to out for delivery till now i called customer care and requested
Them that the product is to be given as a gift next day and its extremely
Important for me to get it by 22nd oct. They confronted me and promised
That it will be delivered on 22nd oct by 7pm. When i didn't got any update
Of delivery till 5 pm i again called and told them the same. They again
Told me to wait till 7pm. The product didn't get delivered on that day and
Around 7:30 i got a message from *bluedart (Logistic which delivering my
Product) that my product is undelivered because of address issues*. I
Escalated this to flipkart support and told them to deliver the product by
23rd oct noon. I had been constantly calling support to get my product at
The earliest on that day but customer care support people were just saying
"sorry for the inconvenience we are looking into the matter". They filed a
Complaint and told me to wait till 26th for the resolution. *the occasion
Passed and i didn't got the product*. I traced the product on bluedart
Site by provided *waybill number - [protected]* and told flipkart customer
Care that product it held their location and is not getting delivered. I
Escalated this almost everyday to support on flipkart and even tried
Calling bluedart but bluedart didn't even responded and flipkart person
Keep telling me to wait till 26.
On the evening of 25th oct i got a call from bluedart as well as flipkart
That product will be delivered to me on 26th before 01:00 pm. When i didn't
Received any notification regarding out for delivery i again notified
Flipkart support that i haven't received any notification of delivery and
Kindly provide my delivery agent's details. This time they told me that all
Communication regarding delivery will be done by wishmaster i waited till 4
Pm and when i didn't received any update on my order i called flipkart
Support to get update on my order they told me to wait till 7 as it is out
For delivery. *at 26th oct 06:08 pm i got call from delivery agent that
Order will be delivered by tomorrow when i asked him how can you do this, it was scheduled for delivery today he told me to file a complaint and he
Don't care about it*.

The product is still undelivered and i have lost all hopes of getting it
Any time soon. This been a very worst and unpleasant experience for me.in
This whole duration what i have faced -
1. Careless attitude of flipkart support
2. Delivering agent's reckless and arrogant behavior
3. No understanding of customer's priorities from flipkart support
4. Not at all fast execution
5. Suggesting me to cancel the product after waiting for so long (9 days
Promised delivery + 5 days delay).
6. Not keeping their promises.
7. Extending timelines without informing customer.

I just want my order to be delivered asap and in one piece.

—
A flipkart's pissed off customer

I ordered a Motorola one power on 24 October 2018 from flipkart. The payment from my card was done twice. One amount was refunded next morning but the order got cancelled in the afternoon. I contacted the customer service and they said team will contact you and seller mentioned no reason for cancellation. Next i again called the customer service as i didn't recieved a call from the team and then the customer care manager said the seller cancelled your order as he found that i am reselling the products. The seller doesn't have any right to speak like this about customer and the manager said that seller has found this after doing investigation. I was amazed to hear that. The service of flipkart and the seller is pathetic. They don't respect customer and just play a game with us.

I had ordered the above product online from flipkart. First of all it took 10 days to deliver the product on october 21st.
Initially i was verbally informed that installation will be done by 22nd oct. However to my surprise i got a mail that installation will be done by oct. 24th. Too 26th october 10pm, the installation had not been done. Such a pathetic service. I have lodged a complaint at toll free customer service on october 24 and october 25 but forget about resolution, i'm yet to get an acknowledgement of complaint registered.
This is really sub par service and need resolution immediately and compensation for the agony faced.

I have ordered a product of about 62k and its estimated delivery time was 10 days but flipkart has delayed it to about 17 to 18 days so that i am in financial loss and mentally stressed.. And flipkart is going on srewing me... There was a project which cost about 70000 which is incomplete now and the product is still not to me... Flipkart has the worst service ever

Flipkart is a worst online shopping website. Never to trust the delivery boy as he did fraud sign on receiving and now saying we have delivered the product which i have ordered. It was a home lgfh2 home cinema amounting rs 10574/-.
I have not received the order. After talking to call centre the boy (Dileep gupta) misbehaved and said go to police we dont care.
The center head (Rishi pal) also said the same thing that they cant help and they dont care about a police complaint. The delivery boy is saying that he delivered a product but that is not this product, its the another order product of mine.
While talking on the call, the delivery boy accepted that he made a fake signature and we have a call recording.
I would like you to personally look into this matter and either give me full refund or the product.
Waiting for your response as soon as possible.
Yours sincerely.
Priyanka singh
[protected]
[protected]@gmail.com

I am ordered the product on 11 October, , product rec 16octobr, but got different brand (I phone) after that I am place a return of the product, after 3 days seller arrange a replacement . So as I get a wrong t product so I am not use it. Today my replacment product comes, but the Flipkart couriers team did't pick up wrong product due to, the phone is not switch on .( So tell me what is my fault, if any problm in the phone why I should I have to suffer )after a contact the customer care :she said as I am not mentioned the phone is not switch on so it's not pick up. ## that means I have to use the wrong product ? It's upto 16 days over I am not rec my phone. Again I have to wait 72 hour for resolution .It's your company fault, so why should I have to wait for 1 month . This kind of services you have to customer ?? So now please return the wrong product and refund my money .I want my money back now, I am lost my faith from flipkart. (order no OD[protected]

Date: 26 october 2018
I placed an order on flipkart amounting to rs5709 and the amount has been deducted from my bank account through a payment made through net banking. However the order has not yet been placed and the items are shown in my cart and i am even getting email to continue my shopping despite the transaction being successful and amount deducted from my acount.
I want the order to be confirmed

As conversation between me & your custumer care executive, she is unable to resolve my problem for replacement of Fiplkart trimmer with another item or refund, she was also unable to give my call to her senior executive . i have ask them also to provide a wishmaster who can explain the flipkart trimmer how to assemble the pat easly but she say no.
conversation time17:45 to 18:15 hrs
registered mob -[protected]
order no-OD[protected].

I have ordered a washing machine from flipkart, when the dussra deals were on. I received a damaged product on 26th October. When I asked for a replacement they are simply saying we cannot provide a replacement. we can only give you a refund. Now for me I cannot get the same product for the same price right now and also the response i got from flipkart is not convincing. They are simply cheating the customers by saying they will provide the best service. There is policy clearly written on their website that we will get a replacement when the customer receives a damaged product within 10 days. but they are changing their polices according to their convenience and thy told me that they cant provide a replacement.

Hi,

I have booked a mobile moto z2 play during big billion day sale.
The original price of the product was Rs. 27999, after offer we purchased it for
8369 (including exchange) .

The order id is :0d[protected].

When I saw the status of the delivery it was showing out for delivery since 19th October.

When I called ekart logistics they informed me that the mobile is lost.
They told me to call customer care of flipkart .
We called few times and every day they are telling it will be delivered on eod of the called day.

Please look into the issue and help us by delivering the mobile.

Hi team,

I have ordered a watch of cost 165 including the delivery charge of 65, total 230. I have paid the amount via net banking. But when the watch arrived the delivery boy told me that i have to pay the amount. I paid the amount 2nd time, and as per the delivery boy's instruction i waited for 1 day, didn't received any payment till now.

Kindly find the order id and everything
Order id - od[protected]
Name of the product - talgo new arrival red robin season special rriiksmallbk iik round dial black rriiksmallbk watch - for women

Please look into the matter and refund my money at the earliest

My Flipkart I'd is [protected]@rediff.com and my mob no.is [protected]..there is delay in delivery of my various items..it's happening continuosly..promised date was 25/10/18 but I have not received my parcel yet..ekart is logistic partner...same case happened with my friend also..delivery is always delayed...please do something...

I am disappointed and frustrated with my recent experience on online purchasing of a product "Redmi Note 5 Pro (Black, 64 GB) from flipkart.

On 11th Oct'18, I ordered it. However, it did not arrive within the stated time frame. When I called and raised complaint i have just got fake commitment and new deadline for delivery. Even after 15 days, i am still struggling to track and get my product delivery.

I paid 13k for this item and I still want it. I have requested to ship another immediately, and provide me with a tracking number but there is no proper response from customer care team of flipkart.

My order number is #OD[protected] . I expect to receive the product with no further delays.

Sincerely,
Rakesh Rane

I ordered a honor 9n (Midnight black, 32 gb) from flipkart on 12th october 2018. The order id is od[protected]. The headsets arrived on 15th october. The outer packaging looked intact. However, type seal of the box provided by honor was broken. I immediately call customer support team and return request citing missing complain. He told me before 27th october my issue is resolve. After that, 23 october 2018 received mail your current return request has been closed then i called customer support team he told me before 27 october 2018 contact me any concern department but till now no any call/email received from flipkart.

My account is blocked. I am not able to login my flipkart account so please unblock my account and provide resolution.

I have placed an order for 2 sarees on flipkart. One of the sarees i received was of a different color so requested to refund my money as the return was open and flipkart provided me with the option of both refund and replacement while i was purchasing and placing the order. As i requested for a refund, flipkart was supposed to pick up my order. They didn't come to my address to pick up the order but they marked that i had given them some...

Sir i had made a purchase on flipkart a laptop (Macbook air 13 inch) which was on bigbillion day offer and order went successfully placed. Even its dipatched to near facility too. All of sudden seller cancelled the order claiming that the cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This hurt my feelings very bad. I want to claim compensation. Sir please help me.

I just ordered a t-shirt through flipkart and made net payment but the transaction did not complete and my money got cut from bank and i place the same thing through cod yesterday and i got message from flipkart.
We have received a request for your order with txn id:tx[protected] and are trying to confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly.in case we are not able to confirm your payment, we will refund the entire amount to your account/wallet automatically.

My name is abhishek jain and i am writing here for one of my order from flipkart.

I order samsung 345 l frost free double door 3 star refrigerator (Order no
Od[protected] on 11oct2018 in big billion sale.

I was told delivery by 21stoct2018 but unfortunately, it didn't deliver till
Now and in every call to customer service i was told that within 24hrs it
Will deliver but today one of executive told that please cancel order we
Cannot deliver.

Request you to please look into this and get it delivered as soon as
Possible.

Eagerly waiting for your reply.

Hi,

I ordered a real me 2 pro phone during the big billion sales (Order id od[protected]. The expected delivery was on 19th october.

The delivery status in the website has not changed since 15th oct, its still showing "dispatched to motherhub_csk"

I have been repeatedly following for the delivery of this product. Whenever i speak to customer care, i only get response saying wait till tomorrow, it will get delivered by tomorrow. (Promised first the delivery will take place by 20th, then 21st, then 25th and 26th) they promised five dates post the expected delivery date and failed in all previous dates as promised.

I really don't understand whats the issue and what can be done.

I am totally disappointed with the service, this i never expected such type of service from a company like flipkart.

I bought a galaxy s7 with buy back option.in the 11th month the buy back option got disappeared from the flipkart website. So i raised a complaint and the customer person mentioned so fault from the flipkart side and asked me to order any mobile and they will pay the excess amount.
So i ordered a new phone and the delivery person told there is a small spot in the mobile so cant take for exchange. When purchased the buyback it was only mentioned no major damage should be there. Also it was mentioned if there is damage there will be reduction in the buy back amount. Both the options are not given for me.
The customer care persons are also rude and didn't help to solve the issues.