Hathway Complaints & Reviews

Dear all, my name is jitendar. Hathway internet a/c no. [protected], based in hyderabad. I paid them six-months rental in advance and i am facing the disconnection issues from last 2 months. Called customercare numerous times. They just close the ticket without giving a solution. Its been happening from september 2019. Can someone help me???

Customer care doesnt even bother to answer in a proper way. The technical team who visits...

I am getting frequent marketing calls from chennai broadband team. I have moved bangalore and took hatway broad band but still i am getting calls from chennai team. I get calls every day and i kept on repeating the same thing for every caller and asked not to call, but still i receive calls.

I have enabled dnd but still i receive calls frequently. And every time from new new number.

Need to remove my number from...

Hi team,
I had raised a complaint against my broadband payment issue. No one has responded and they are closing the complaints without consult me.
Actually broadband plan is 2522rs for 3+1 month and it has got expired on 28th nov 2019. I got the message for renew the plan for 3053rs for 3+1 month free and i had made the payment for 3053 and that plan has contains 150mbps speed and 3+1 month offer.
But the hathway team...

Grievance details
Grievance no. 1754273
Registered date [protected]:47:10
Complainant name vaishnav vinod
Complainant contact no. [protected]
Mode umang
Grievance type grievance
State karnataka
Purchase city bangalore
Sector broadband & internet
Category data - wired
Mobile / landlinenumber [protected]
Connection id [protected]
Connection type prepaidbr...

I am hathway customer. Hathway is providing poor internet connection and frequently disconnects though the plan opted is the highspeed one (Rs 931 per month). Raised complaint multiple times to hathway but they closed tickets immediately without providing any service. Please refer attached screenshot. Please take strict action as this may be the fifth complaint of mine in your forum. If possible check their account and put huge fine....

They said it'l active 8'o clock i the evening (26/11/2019), and installed at 5' o clock. I've paid the money, after that that guy not answering phone's. I complained on their help line number 27th mrng, they said that "it'll active by 1' o clock our activation team will call you", again i phoned help line at 2:30 pm on 27th they said it'l take 3-4days time.
They are making fake promises to the customers....

I have been receiving harassing calls, sms & mails from hathway internet from the past 10 months. I had a prepaid broadband plan from hathway which i recharged in october'2018 and the plan was active till jan'2019. However, since we had to relocate to another place, i requested hathway team to transfer my active connection to the city i am moving in, but they said it is not possible. So, i asked them to disconnect my services without even...

Hi Team
My Name is B Jagan
My Hathaway Broadband No [protected]

I have made payment on 22nd November 2019, and I have requested to activation for One month Package 80 MBPS, may be 825 Rs.
I have requested many times to active my account. But still its not activated already 4 days over, When I can Customer care no they will say with in 24 hours. But still not response properly. Worst service I have faced.br...

From past six months I'm getting calls from your telecallers, I have already told so many members even the support guys who called me that I'm not going to reneval hathway broadband, but they are not understanding the problem. Please stop calling me. I am very much irreted by your telecallers. So, kindly remove my Number and account and take ur moderm and etc stuff from my home.

My Account Number is - [protected]...

My mobile number [protected] is wrongly registered with Hathway Cables and due to which i receive lot of messages and call for plan activation and renevals. I have informed all the persons calling me that i do not have any hathway connection so please un-register but they dont understand and keep calling very frequently. I am fed up of this....

Hi,

I have stopped using hathway broadband and did not renew it. I want to disconnect broadband service and my account number is [protected].

Issue is that i keep on getting calls to renew my connection and i have already informed them to close my account and stop calling me. But i receive calls daily which is irritating and causing discomfort.

I have also raised a complaint regarding this with...

I have terminated my connection of hathway broadband - acc no. [protected]. Submitted modem on 18th september 2019.
All dues had been paid and modem submitted, termination requested. Due to permanent shifting of residence

Still i am getting calls from hathway constantly to make payment and renew my connection. This is very unprofessional behaviour

Please update my record and delete my account number from...

Please be aware of this Hathway such a fake promises & adds ..they wont consider what they told but you will get 100 calls all day such a worst call center like 3rd parties call & dont have any standard callcenter number they will keep calling you from unknown mobile number with multiple ppl..
I hope some broker running this office in St. Jonhs Road Shir Sai Complex ..ops to aegis.....

Payment has been taken on 23rd nov and i was promised that installation will be done in 24hrs. It is now already 48hrs and still they have not done the job and not responding. Even after multiple follow ups agent guy is not picking up calls and not updating the status. The agent does not know the status at all and the same has happened to my friend. Problem is with the agent guy who is not taking the responsibility...

Harhway is the biggest cheater who loot people and dont show up.
Hello. My customer id is [protected]. I got a call from hathway renention team +[protected]‬ claiming that i would get 3 + 1 months offer for 1463 if i renue my account. She pursuaded me calling me 10 times everyday for 10 days. I told her i would make the payment at the time of installation. She said only when payment is done installation happens in next 3 hours....

I had the misfortune of trying out a hathway connection some months ago. Here's what happened:

1. A sleezy man conned me by taking money upfront and installing a tattered old modem for the service. The range he promised initially was 15m. The actual range turned out to be 3m. Yes, three meters!

2. The connection never worked. It was a three-month long connection, and it didn't work for even one day. Called that...

On the 25th of october 2019, i paid my bill to broadband bill to hathway broadband. I ended up paying twice because at the first attempt, the company's payment gateway said that the payment failed.
On raising a ticket for refund of the extra amount, i had the ticket closed without receiving any refund. I even called and spoke to the billing department on 9th november and they said that the refund has been initiated again and i would...

Getting unnecessary calls from customer care to recharge and activate my account. Customer care is harassing me, calling me10 times a day

Its been more than a year i closed my account and submitted my router to terminate my hathway connection.

See below msg
Dear customer renew your*hathway a/c [protected] and get 30days extra for renewal pls call on [protected]...

My vc no.[protected]
On 16th november hathway technician mr ruben from fraser town, bangalore office (Phone[protected]) had taken my cable set top box for replacement along with rs 500 and has not replaced the device yet. It has been more than 6days and counting.
There no urgency shown to get the problem fixed and the attitude towards the same is extremely disappointing. Repeated calls to ruben has not created any urgency....

I was using hathway broadband since 2017 and due to their pathetic service i had to discontinue the service and moved to another service provider since last 8 months. From the day i discontinued hathway i have been getting 10-15 calls everyday from hathway asking to recharge, reason for discontinued etc. I have explained the details many times and they have assured me to remove by number from thier database. Nowadays the situation is evenmore...