Hathway Complaints & Reviews

I was using Hathway Internet last year in Mumbai. I was staying in a rented apartment. So before moving out, I had requested hathway to close the connection and collect their device they had installed. They didn't care to do so. I left the apartment in a month and didn't carry the device along with me. Now after so many times discussing this same story on call, I have received a mail for legal action is which is,

Dear Sir/Madam,...

Hi, i'm frm hyd

I called to hathway customer for renewal of bill payment. I asked him about limited plan for 6 months. He advised me to pay bill amount of rs 2174 for 220gb/mo upto 6months. So i paid the amount online. It is showing me as 3months package with unlimited.
Again i called to cust. Care now they are telling to pay 2700 for 6 months plan...

I have made payment of rs.10, 500 on 22 october 2019. A guy named hardik promised me that a technical team will come and install fiber connection and give you a router.

I called customer care and open tickets dozens of times but within 24 hour my ticket has been closed, i don’t know why?

This is unbelievable!

Please provide me router as you promised!
And also upgrade to fiber connection!br...

Hi Team,

i am from hyderabad using broadband internet over 16 months from last 6 months i'm frequently disconnecting internet i decide to close my account but hathway marketing team calls daily so i keep my connection this month november i paid bill on 11th from last friday i got slow internet speed from saturday on no internet service i called customer care on saturday afternoon they said in 24 hours my issue solve again...

I have been getting calls and messages since last six moths after disconnecting my connection. I have told them thousand times that i am no more using the internet connection. Even i submitted the router and disconnected my account. Still they are calling me everyday. Sometimes they even call me after office hours. My account account number is [protected].

One of my friend is also facing the same problem. Why do they call even...

I am getting regular calls on my personal number from hathway to start a renew connection from unknown numbers. It is extremely annoying even the telemarketers are disturbing at the busy time. They are wasting my time and causing mental stress. I will raise a police complaint for the mental trouble they keep giving me, if this is not resolved.
They keep calling from different numbers. There is no true identity as who is calling. I...

You people first concentrate on providing proper service not annoying messages every day. I have called several times not to send sms and is very frustrating.
I have every evidence that customer care person promised me many times that they put my number in dnd. But still i am getting sms every day.

I will have to file case if you still hold my account details and send sms again. Mind it.
Account number : [protected]br...

Hello,

I am complainted about slow speed for hathway, everytime, they are doing basic yroubleshooting only, finally not resolving issue, issue is still continuing

I dnt need this kind of connection now, i will remove connection and look like they are not done installation properly

I never scene this kind of service anywhere

Registered a/c no: [protected]

Regards,...

Hi.

Cid -[protected]

This month november 3rd 2019 my 3 month subscription is over like every in 3 month when my subscription renewals date coming nearer hathway customer care executive called me continuously from oct 30 2019 - nov 2 2019 for reminders that nov 3 2019 is my renewal date so on nov 2 2019 i spoke with customercare executive and explain her that i am relocating to some other place and asked her is...

Hi,

I recently got a message from hathaway to submit the modem to avoid legal proceedings. Though i have already told the hathaway customer care that i lost my modem while relocation and would not be able to comply with their request. I asked them to relocate my account to the new place but said that it can't be done as there is no connection. So i asked them to close my connection many a times. But they haven't complied with...

I am facing the same issue from hathway. I was using the prepaid connection 1years back, later i changed my house loaction and stopped hathway connection informing conserned peoples as well paying all outstanding bills

Now, after 1 year they send me sms saying 'legal action will be taken as you have not submitted modem'.

This is clear case of harrashment and iooks like their business is dying due to their poor...

I have closed my account since a year and still i am receiving messages very day, with the new offers. I also left the state where i had this broadband connection. Hathway does not even have their services in the state where i am residing currently. I have informed them so many times. But still i am receiving so many calls and messages everyday which is so annoying.

Hathway acount number is [protected]...

I requested for a new connection and agent said we provide connection as soon as you pay the plan amount, i paid within an hour and next day i received msg that connection cannot be given as service is not available in my area.
Again we contacted one more agent and he too took the payment online and payment was through upi and later he said upi is not acceptable.
Two payments struck with hathway almost 6k
We tried to...

I have requested for my hathway broadband relocation on 1/10/2019 which was supposed to happen on or before 3rd sine i was vacating that house on 3rd, abut i got a response on 3rd on 3rd only, and they were not able to visit the house on that day itself so they requested me to uninstall myself and they promised that they will come for installation next day. It has been 11 days and no one reached out from that team. Everyday i'm getting call...

Hello hathway team,

Broadband disconnection asap.

I have requested for disconnection and the support team did not respond for this, it's been more than three weeks and still the process is not intiated, more over the request being closed instead of resolving my issue. Kindly do the needful.
Here below i have attached
My acc. No. [protected].
Chennai...

My mobile number [protected] had hatway connection and had cancelled the connection 1 yr back. I get daily 3 to 4 calls and is a nuisance. I am 60 yr old and am not able to bear thia torture. While i have blocked the numbers i get call from a new number daily. Not sure what else should be done and hence reaching out and raising a grievance which i hope will be resolved....

I wanted to renew my plan hence called gtpl customer care and i was told that i will be contacted within 24 hours. 2 days passed but yet no one responded. I tried calling them again still the same.
Then i moved forward and renewed my plan online from their official website.
My money was debited yet my plan was not renewed.
I again tried contacting them describing the issue. They said we don’t see any such request and...

I have been a loyal hathway customer since 5 years and i have shifted my location recently just 1 km away from my previous location. Your executive is saying he won't be able to provide internet at my present location. I kindly request you to provide me the services at my present location asap as i am a working software professional and need internet soon...

I am a hathway since over 8 months. At the time of renewal i have received so... Many calls and one of the employees of hathway shreya done the payment process and had also told that at anytime feel free to call for any concern... Now since a month over i have been calling her and many others regarding network connection issue and router issue... But very sorry to say that not only shreya... No other responded till now. Please look into the...

I had hathway fibernet connection a/c no: 11703727*) in chennai. Recently i relocated where hathway service is unavailable. Therefore i wanted to discontinue it. I didnt recharge. I informed it to the customer care people who called me but, i am getting at least 5 calls/day for 3 months (Even now) from customer care who insist me to reactivate it. I had submitted the device and i supposed to call them to return the modem advance. Hathway...