HDFC Bank Complaints & Reviews

Hi,
I have used my payzapp account with mobile number [protected] to transfer an amount of rs.5000/- on 31st august. I used wrong account number which doesn't exist. The amount got deducted from my account. And when i called for the support they mentioned me that it is a failed transaction and the amount will be credited in my wallet within 5 working days. But still i didn't get any refund and there is no update at least to track. Hoping for the sooner response.

Thanks.

I have tried to add rs. 4000 to my payzapp wallet from my debit card and the money has need deducted from my bank account.

But money is not reflecting in payzapp wallet. Neither it is showing the same in the recent transactions. Thought my bank statement is showing that money has been deducted to payzapp.

It has been 4 days and no email response nor the customer care response.

Kindly resolve the issue or i may need to go consumer court.

Mob no. [protected]
Email: [protected]@gmail.com

I purschased clothes in max and paid the bill.
I paied the bill using my debit card...
1st time me swipe the card and removed it and the transaction is cancelled but the money is debited from the account but the bill was incomplete.
2nd time we swipe and didn't took the card untill the transaction is completed... And the amount was debited and the transactions is sucessful.

The provlem is first the amount debited is not credited till now.
Can you please make credit my amount back and its very emergency we need for our medical purpose...

Please help me out from the problem

Sir

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected].

I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment on 23rd august 2017.

In this regard i talk to your customer care executive ms. Poonam on 24/8/2017 through phone no.[protected] she told me that noc will be send to me on my e-mail id within 4 to 5 days. But till date i have not received my noc and no one lift your grievance cell care no.[protected]. You are therefore, requested to send noc letter to me immediately.

My details are mentioned below.

Name: suneel dhyani
Credit card number : [protected]
E-mail id : [protected]@yahoo.co.in
Address : nios, a-24/25, institutional area, sector-62, noida - 201309 up

Sir,
I applied for credit card, very next day i submitted my documents and application. After reviewing my application i was told i will receive card within 10 days. It is now more than 3 weeks i have no response. I checked on your website it's showing in process
My ref no: [protected]w1

Kindly get back to me in this as i am waiting for the same

Regards,
Jijo gleetas
[protected]

4th september, 2017

Dear sir,

Subject: cyber fraud from my hdfc bank credit card of rs. 110444.32 on 25.08.2017 around 00:26:09 hours same debited in my credit card statement.

Reference: my new credit card number xxxx xxxx xxxx 2782

Hdfc bank reference number [protected].

Dear sir,
I am writing to dispute a billing error/unauthorized transaction in my credit card statement as per the enclosed screen shot copy of my hdfc credit card statement. You have wrongly debited online cyber fraud payment with charges on my hdfc bank credit card statement. The amount is showing related to online cyber fraud transaction/unauthorized transaction because of someone used my credit card in the midnight without otp, password and credit card in lacks of rupees. This is negligence of hdfc bank and also not able to provide proper security while using online hdfc bank credit card. I am not responsible for such type of payment and i will not pay for any payment related to online cyber fraud from my hdfc bank credit card without otp, password and credit card.

As per the rbi revised guidelines date 6th july 2017 dbr. No. Leg. Bc.78/09.07.005/2017-18

In revised guidelines rbi clearly said that a customer will have zero liability in respect of a fraudulent transaction if there is contributory fraud or negligence on the part of the bank, irrespective of whether or not the transaction is reported by the customer.

Please investigate this matter and remove all the payment related to online cyber fraud in the name of geico*auto macon dc from my hdfc bank credit card and correct the billing amount as soon as possible.

Thanks & regards
Suryakant chaudhary

Cc to indian consumer complaint forum

Dear mr. Brahamanand,

Kindly confirm for your kya i would like to inform you that yesterday mr deepak [protected] (As per hdfc the caller who made call behalf of me to block my card) said his uncle went him sangroor (Punjab) hdfc branch to know his account number and they given him my account number.

And due to suspicious info mr deepak called up in your ccc to block his card but there is totally mistake from your side that fresher ccc executive close my card.

So i need strict action against sangroor (Punjab) branch manager and i need appropriate compensation for mental and medial harassment with my family due to this card block.

And i will not give much more time to play with mail-mail.

Today i need your decision else you will see in court because i am documenting everything with me.

My account no - [protected] (Pradeep kumar yadav)

Branch0 noida sector 1, pin-201301

Note :if you want i can share call recording with mr deepak also.

Regards,
Pradeep yadav
Samsung india electronic
Desk phone:[protected]Mon - sat, 09:00 am - 06:00 pm)

— original message —

Sender : nri. [protected]@hdfcbank.com

Date :[protected]:10 (Gmt+9)

Title : re: fraud with my debit card

Dear sir,

Greetings from hdfc bank!!

Kindly provide us your account details to check the status of your card.

If you have any further queries, kindly contact us on the below mentioned number.

Thank you for banking with hdfc bank!!!

Regards,
Brahamanand
Customer services

Hdfc bank ltd, 104, juma al majid
Commercial building. Trade center road,
Opp. Burjuman centre, p. O. Box - 64546,
Dubai, uae. Ph[protected]
Office timings: saturday to wednesday : 09:00 am to 05:00 pm

Thursday : 09:00 am to 01:00 pm

Friday : weekly off

Our abu dhabi office : 203, salam hq, salam street, opp. Abu dhabi municipality, p. O. Box - 106514, abudhabi, tel no :[protected], email [protected]@hdfcbank.com

Inactive hide details for pradeep kumar yadav — 09/04/2017 01:40:14 pm — dear sir, this is the regarding my platinum visa capradeep kumar yadav — 09/04/2017 01:40:14 pm — dear sir, this is the regarding my platinum visa card ending with …2546 my name is pradeep kumar

From: pradeep kumar yadav
To: "aditya. [protected]@hdfcbank.com", "[protected]@hdfcbank.com", "nri. [protected]@hdfcbank.com",
Date: 09/04/2017 01:40 pm
Subject: fraud with my debit card

—

Dear sir,

This is the regarding my platinum visa card ending with …2546
My name is pradeep kumar yadav and my reg. Mobile no - [protected] and dob is 15.05.1987.
What happen today when visited atm to withdraw money i was shocked that card is invalid.
And i made call in ccc super visor mr hiren patel said one my relative mr deepak [protected] called and said block this card and ccc block my card.
So my question is that if mr deepak did not confirmed my details and how card block?
If he (Mr deepak) confirmed my details let me know the call recording of mr deepak.?
I am dam sure that no one can confirm my details accept or you (Hdfc)
I wants re-issue card without any cost at my place with above explanation.
Otherwise i will go consumer forum against this fraud case.
I am waiting your sincere reply….

Regards,
Pradeep yadav
Samsung india electronic
Desk phone:[protected]Mon - sat, 09:00 am - 06:00 pm)

_
Disclaimer:
"the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."

Hi... This is rajasekharareddy. K with credit card no [protected] have already called customers care and blocked my card and broke the card into 4 pieces but still iam receiving the bills instead iam not having credit card also and no single usage also. I request hdfc to stop the billings and no bill should be despatched and pls close my card

Thanking u,

Hi,

I have added 5000 rs to my payzapp wallet from my credit card on 05/09/2017.

But it deducted from my credit card and not added in to my wallet (Mobile no./user name – [protected]).

Please resolve this issue and refund my money back asap.

Note:- i couldn’t able to reach over customer care no.[protected]

Thanks & regards,

Sai kumar
[protected]

Hi,

Today i used my payzapp account to add 4600 rs but the money got deducted from my hdfc credit card and showing zero balance in payzapp account.

Kindly refund the amount to my source bank or add money into payzapp account as i have to pay my bill.
I have trusted payzapp to be the trusted app for my convince payment but it has been a disappointment.

Mobile no: [protected]
Email...

I added money in my payzapp wallet through credit card. Amount os deducted from my card account but didnt recieved to payzapp wallet.
I have shooted mail to payzapp support but still no response.
I tried calling payzapp customer care it ssys number is switch off.
Pl help and resolve the query.
Payzapp wallet details

I recieved automated email from support but no response.

Since payzapp seems to be of reputed bank such kind of iisues should be resolved asap.

No response from long time make me feel disappointed.

[protected]

Hello,
On 4th september, i transferred 4500 rs to a wrong icici account from my hdfc payzapp account.
It was supposed to be sent to my account[protected] but it got transferred to another account[protected]..
Transaction id[protected].

Please help me and refund the money or at least contact to that person and ask him to send it back.

Hi

I have done 4 transaction with a total amount of 3100 and got failed, but i didnt get and refund back. It was done for medical purpose. It was very urgent. I called and kept mail for number of time, still no response for mails or calls from payzapp support team. When i called it saying always just busy busy. I think its not working. Please do the needful asap.

I have a made fund transfer of rs 5000 from mobile to mobile in payzapp app on[protected] the transaction get failed and money didn't credited to my payzapp wallet. I have called on customer support no. [protected] and ask for clarification of refund they could not give a proper information, many a times the is in waiting, and when connected to executive they don't cooperate with me please solve theissue as soon as possible

I am ex-employee of hdfc bank where i availed a staff loan which was paid fully by me when i left the organisation. I funded my ex-salary account with the outstanding amount getting my staff loan issued from axis bank. Later i have revert from padhelp department dated 15.03.2009 from hdfc bank confirming that my loan account is closed. After that i was rest ensured that my loan account is closed.
Suddenly one day i got to check that...

Ac no. [protected]
Name. Rahul mahyavanshi
On 1st september i'm purchased online movie from google play store app of rs. 250.. My payment deducted but movie not showing me on my list so i try to contact google team & they give me answer that your order was cancelled due to privacy or first time transaction but your payment deducted from bank so bank will be refund shortly so please ensure me about payment..
I will give link of my payment details

Hi rahul,

Thanks for contacting google

Our records show that this order was canceled. You can confirm the details at https://payments.google.com/receipt/GPV.[protected]

Though this order has been canceled, the charge may still appear to be on your payment method's statement. That's just an authorization, and not an actual charge. It will be removed from your account in 1-14 days, depending on the payment method provider.

Thanks!
Michael
The google support team

Google google help center
© google inc., 1600 amphitheatre parkway, mountain view, ca 94043 usa google+ twitter

Dear sir,
My name is pritesh mistry today on 4th september i transfer 10000 rs. From my sbi credit card to my payzapp account. But fund debited from account but in payzapp there is no ant credit of 10000 rs.
Still i not received my 10000 rs.in my payzapp.
My mobile number is [protected] with payzapp. Kindly help me to get credit in payzapp my alternative mobile number is [protected]
I attached documents as proofs
I also send mail to payzapp customer care but still they not response.

I have a card holder since 2005/ present card number [protected]/i got ur renewed card 04/17 but i have no pin number /without pin it is used less/i called several times but no body help me /i updated my new mobile number 19th but still no correspondence from bank side/pls help me in this [protected]@
Swarup kumar das
Mobile number -[protected]
This type of service not expected from the brand like hdfc

Hello team,

I tried to send to send money in my hdfc account using payzapp wibmo.
Acc. Number: [protected]
Name: raushan kumar
Ifsc: hdfc0000651

Two time i faced the issue. So total of rs 9900 in two transaction (5000+4900).
1st transaction detail: on friday 1/sept/2017 i tried to send money in my above mentioned account but payzaapp displayed a message that fund could not be transfered but when i checked recent transaction i found that amount has been deducted.

2nd transaction detail: today (4/sept/2017) morning at 8:56, i tried to send money to same hdfc account and got alert message that amount could not be transafered but money deducted from wallet.

3rd issue:

On friday evening i tried to add money in my wallet using sbi card, money deducted from my sbi but not added in payzapp wallet. Please check these three issue as soon as possible.

Total amount is: 5000+4900 i tried to send.

Secondly amount i tried to add i wallet is 5000. So final amount is 14900

Already mailed on support email id but didn't get any response after more than 48 hours. Please go through the screen shot and check why one transaction is showing success in recent transaction.

Raushan kumar
[protected]
[protected]

Hi payzapp team,

I have added 1100 rs to my payzapp wallet from my credit card on 01/09/2017.

But it deducted from my credit card and not added in to my wallet (Mobile no./user name – [protected]).

Please resolve this issue and refund my money back asap.

Note:- i couldn’t able to reach over customer care no.[protected]

Thanks & regards,

Vignesh anand
[protected]