| Address: H No 140 Gali No-1 Saidulajab New Delhi, New Delhi, Delhi, 110030 |
Dear concern,
I had been raised complaint of 4th dec 2018 regarding “atm fraud of rs. 10000/-“ and we had received bank credit on 18th dec 2018 of rs. 10000/- but same was debited on 07th dec 2019.
So please confirm the debited refund (Revesal of rs 10000/-) amount reason and confirm the final status of my complaint (Mump[protected]).
Savings account no.: [protected]
Note :- fir copy, debit card front page copy, pan card and dispute form already submitted in hdfc saket branch on 5th dec 2018
Date narration cheque/ref. No. Value date withdrawal deposit closing balance
07 jan 2019 rvsl dbt crd pur dt 0412 ref 476 01 jan 2019 10, 000.00 3, 104.88
Date narration cheque/ref. No. Value date withdrawal deposit closing balance
18 dec 2018 rvsl dbt crd pur dt 0412 ref 476 04 dec 2018 10, 000.00 12, 139.00
Thanks & regards,
Manish saxena
[protected]
Aug 7, 2019
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2019
HDFC Bank Customer Care's response Dear Customer,
We would like to state that the debit entry in your savings account, which shows as withdrawal, has been made using the debit card at the ATM. The usage of the debit card is incumbent on the PIN number, which is essential for operating the card. The said PIN is privy only to the customer and except the customer nobody else can access the Debit Card and withdraw funds without the knowledge of the customer. Further, the said PIN needs to be kept discreetly by the customer without the same being shared with any person or persons as it may result in the Debit Card being misused. The misuse of the Debit Card in ATMs cannot happen without a possible compromise of PIN number. Based on above information provided, the bank will not be able to bear the liability for the disputed transactions. We are however ready to offer our support by providing details of transactions, date, time, locations and all such data that could be useful for any investigation/ natural progression of the case. Kindly contact PhoneBanking incase of any further assistance on the matter.
-Nadia
HDFC Bank Customer Assistance