HomeShop18 Complaints & Reviews

I have purchased karbonn Titanium S5 (Order no[protected] on 18th July from Homeshop18.com it was delivered to me on 20th July. after that I used it with no problem. Suddenly around week back my phone started giving problem in charging and even after removing headset, the headset icon always shows up in notification screen. Now I went to karbonn Service centre to get it check, they said since you have purchased it online it is not showing warranty details and we cannot fix it. I got shocked to hear that I tried to argue with service centre guy but he said talk to Homeshop 18 they may be able to help you.
I spoke to homeshop18 and registered the complaint but they said they donot have solution right now they will get back to me proper resolution but no one bothered to call back. I am facing problem in using my phone even after spending so much money. I never knew that there is problem with warranty with phones purchase online. I am feeling robbed.

Waiting for the resolution, otherwise I am going to make a formal complaint against the company of clear cheating.

Ravi Pandey
M.[protected]
[protected]@gmail.com

Sir / Madam, 1] On 3/3/2013 i have ordered to home shop 18 on line one Zen Full Touch Dual Sim Phone –P40 + 4 GB memory card for Rs.2,795/-. The order number is[protected]. i have immediately transferred the payment of Rs.2,795/- on line through Debit Card. The said amount is received immediately. Home shop 18 have also promised that the product will be delivered within 7 to 8 working days at my address. 2] Thereafter, immediately on 7/3/2013 home shop 18 have messaged and called me and informed that they will not be able to deliver the said product and the amount will be refunded within 7 days to me by demand draft or the same will be transferred to my account even though the said product was available with them. 3] Since then i am making complaints and requesting for my refund amount. But they are not refunding the amount and reply that they have refunded the amount to my bank. i have supplied the copy of the letter issued by the bank that they have not received the amount till date and thereafter, they have demanded my account statement to confirm. i have also scanned my account extract to confirm that i have not received the said amount. But still they are not refunding my amount and just prolonging the matter. Kindly do the needful in the matter Mitesh Shah

i purchased a new htc trophy mobile on 21 aug. and its delivered to me on 27 aug. and which phone delivered to me that look like duplicate or second hand and after two days the screen of mobile were blank. i call the customer care of home shop 18 but no response from there side. please do something. regards girish bansal [protected]

Dear homeshop18 I have purchased Zync Z5 order no.[protected] its a third class product when I called service center for problems they asked me to upgrade the software form there website after that update camera stopped working. I have reviewed this product on homeshop18 but on your website out of 12,11 are positive and latest one is from guest but not from certified buyer like me. So I think Its a new way for you to cheat Indian consumers by hiding reviews by buyers.

Hi, I booked my Order No.[protected] on 20th August 2013 and paid advance payment. When I checked the expected delivery date, Site showed me 3 working days. I called customer care on 22nd August, he told me that order has been shipped but order was shipped on 23rd August. I once again called on different dated; I got the same reply that I had to wait for one more day for delivery. Finally I called courier company Bule Dart, they told me that I had to collect my package from their office after paying Rs.20 as Octroi whereas Price of the order was including all taxes. When I called Homeshop18 to cancel my order, Person attended the call had assured me that order has been cancelled but actually order was not cancelled. Order was cancelled after two calls when I demanded the name of Customer care executive Name and Employee Id My Question is why they did not verify the terms of state while dispatching the order and why this company thinks that Customer is foolish. My experience with Flipkart is so good they are so professionally and deliver the order within One or Max two days. I did not check the service rating of Homeshop18 which is utterly low and most of the customer are unsatisfied. Regards,

Dear All,
I had purchased a product, ZEN ultratab A100 from Home shop 18 in January 2013. The prod id is ZEN[protected] and S.no is MS[protected].
After using the product for couple of days it had stopped functioning. The screen goes blank. I called up the representative of Home shop18 and lodged the complaint. I have asked them to change the product and then some senior official had given me a call and told me to give the product to the ZEN service center and told me that the product will be fine and useable after service. The service center is 40 kms from my home town but I had no option and had to go there.
After few days it had again stopped functioning and got hanged. Again 2nd time I went to the service center.
The third time after using it for a week it had again stopped functioning and I had follow the same process.
It had again stopped functioning for the fourth time after few days and I had again went for repairing.
The fifth time I had to wait for a month as the service center was closed and after a month the new service center opened and I went there .
After using it for 15 days it is again useless and the product is hanged.
During these entire period of time i had regularly called the customer care of ZEN and got the numbers of service incharge Mr Shibsankar Das, contact no [protected] and Mr Prabhat Kumar, contact no [protected] . The service provided by Mr Shibsankar is inefficient as he had regularly asked me to give the product to service center and then he will look into the matter. I had follow his instructions and the result was same as earlier and even now he in not showing any interest to receive the calls or give any feedback.
The amount of travelling exp i have incurred during the entire process is half of the cost of the tablet as you are aware of the fuel price and the time lost during the process.
For further clarification you can contact the previous service ( Mukul, [protected]) center to know the problem i had faced. During the 7 months of purchase, the product was lying in the service center for more then three months.
I need the permanent solution for this or else i have to take the necessary action . Kindly replace the product or refund the money.
I am waiting for the feedback on urgent basis.

Regards,
Gagan
[protected]

DEAR SIR/MADAM, AS PER ADVERTISMENT IN TV OF HOMESHOP18 I PURCHASE A HANDSET ONLINE,ON 9TH I WAS DELIVERED THE HANDSET,ON BEING FOUND THE HANDSET DEFECTIVE I REQUESTED HOMESHOP18 TO PICK AND REFUND MY MONEY ON 11TH,THEY COMMITTED THAT THEY WILL PICK AND REFUND MY MONEY,SINCE THEN I AM REGULARLY IN TOUCH THROUGH EMAILS AND TELEPHONIC CALLS WITH CUSTOMERCARE OF HOMESHOP18 BUT EVERYTIME THEY SAY TO BE PATIENCE BUT THEY ARE NOT PICKING AND NOT REFUNDING MY MONEY,ALTHOUGH 14 DAYS HAS BEEN PASSED BUT THEY ARE SAYING THE SAME WORDS.SO I WOULD REQUEST YOU TO PLEASE INTERVIEN SO THAT THE CORRECTIVE ACTION SHOULD BE TAKEN AGAINST THE COMPANY. MY CONTACT DETAILS ARE AS BELOW NAME-DARPAN WALIA MY CONTACT NUMBER IS [protected]

Extremely disappointing experience. I ordered birthday gift flowers for my relative on 23rd aug morning 9 am as it was her birthday. Order number[protected]. I had mentioned delivery date of 23rd Aug. Till 3 pm it wasnt delivered. I checked and I was told it will be done by 5 pm. It didnt happen. I called again at 6 pm and requested them to call my relative and check with her. They made some complaint number 85621893. I checked again at 8 pm and can you imagine what did they say! They said you will be updated by 26th Aug. I said the birthday is today. But they didnt have any answer. After that I requested them to cancel my order to which they said cancel request has been forwarded to the concerned department. fb link - https:// http://www.facebook.com/homeshop18/posts/[protected]?notif_t=like Some one from homeshop18 called me today morning telling me that they will call my relative and also cancel my order. So my relative got a call from them and guess what did they have to tell her -- ’Mam, the order was not for yesterday but it was scheduled for today i.e. 24th Au’g. I had clearly mentioned in my order[protected] that it was to be delivered on 23rd Aug. Also I had clearly told their customer ’’care’’ that you have deliver on 23rd as thats the birthday to which the customer ’’care’ had said ofcourse it will be delivered on 23rd. Now what I am not able to understand is that what was the morning call for? They have still not cancelled my order and are trying make a false case so that they can prove that this order cannot be cancelled.

hello sir
I have purchase a microelectronics circuit by serda and smith book its printed rate is ₹ 425 but they have sell me for ₹ 485 .
i have attached photo of the book price and invoice copy of order of homeshop18 circle by red sign.

Vinod Singh
Mo.-[protected]

I has order foot wear slipper but it's not my foot size, I has cancelled but promised me for refund money by sending couriers. But I have not get money back after I return my goods to Homeshop18 by sending couriers.

I have details of delivery status report as under.

Shipment Tracking

[-] [protected] DELIVERED on Dated 03/06/2013 with SIGN & STMAP
Area of Services & Status Details of Shipment
Date Service Location Shipment Status
3/6/2013, 19:24 AMBALA (HARYANA) DELIVERED on Dated 03/06/2013 with SIGN & STMAP
27/5/2013, 05:04 AMBALA (HARYANA) Forward To SHARMA ASSOCIATES-[protected]
27/5/2013, 02:52 AMBALA (HARYANA) Received From KIRTI NAGAR HUB (DELHI[protected]
25/5/2013, 20:24 MAHIPAL PUR (DELHI) Forward To AMBALA (HRY) - In Transit
25/5/2013, 14:58 MAHIPAL PUR (DELHI) Received From MUMBAI - [protected] / 3 / 4 / 5
25/5/2013, 01:57 MUMBAI (MAHARASTRA) Forward To AIRPORT HUB (DELHI[protected]/221 - In Transit
25/5/2013, 00:23 MUMBAI (MAHARASTRA) Received From POONAM COURIER-[protected]

OR

Check website:

http://www.ondot.info/

Ondot courier receipt No. 12977406.

I don't have any more proof of delivery status report. Nobody reply from Homeshop18 company & couriers.

I have waste my time, mobile recharge balance & not refund my money back.

Please help for refund money after I cancelled ordered.

Manish Kashi.
[protected].

I got Videocon mobile from Home shop18 order number is[protected] and complaint no[protected]. The problem is mobile not power on, i have charged for 3 hrs but still it's not on, i have done very carefully all the instruction as mention in user manual, and pressed power on switch but it is not power on, can you please replace soon as i need urgent, already delivery took 4 days, I expected Monday 19, 2013

Regards,
Sankar. R

I had purchased 'Micromax A51 Bolt Mobile', Order no.[protected] and sub-order no. is : 59322507 on June 21, 2013.

But do not received any delivery and no refund. I have approached several times on their Customer Support as well as submitted tickets for some help.

But no response till today.

I am very frustrated with services of Homeshop18.

Please resolve this ASAP.

Subject: Homeshop18 – Gluco Test Strips, Warranty Card, Invoice- Not received

Please note that I had purchased a product from Home Shop18 vide order no.[protected] dated 24.7.2013. The product was a package of 3 items containing- Dr. Morepen's Digital thermometer, B.P. Monitor & Gluco-meter. After receiving the parcel, I found that the Gluco-test strips which was mentioned as a product component in the product hand book of the Gluco-meter was missing. There was no proper invoice for the product & no warranty card.

So, I registered my first complaint vide complaint no. 84440165 dated 26.7.2013 & was assured By Home Shop18 that my problem shall be resolved within 48 hrs. When there was no response, I called up customer care again on 30.7.2013 and told the issue & they lodged another complaint no. 84576857 dated 30.7.13 & again assured me that the missing gluco strip, warranty card/bill shall be despatched very soon to me.

After repeatedly calling Home Shop18 & requesting them my Complaint altast registered vide Complaint no. 84953763 dated 9.8.2013. But I was told by Home Shop18 that Gluco Test strips will not be sent to me since it is not mentioned in the offer. My grievance is that if Gluco- test strip was not in the offer then why was it shown in the Advertisement on TV?

I would like to bring to the notice that when Home Shop18 had shown the advertisement of Gluco-meter on TV, that time it had shown the Gluco-test strips alongwith the Gluco-meter. The advertisement never displayed that Gluco-test strips are not included. After seeing the advertisement on TV, I had ordered the product. And now, Home Shop18 is denying that Gluco-test strips are not included in the offer. Why does Home Shop18 manipulate their offers? While advertising, Home Shop18 showed the complete set of Gluco meter alongwith Gluco-test strips on TV . But once the product is being sold, Home Shop18 is denying from supplying the Gluco-test strips by saying that it is not included in the offer. Home Shop18 misleads the customers by showing something in the advertisement & then don’t deliver the complete product as shown on TV . If Gluco-strips were not included in the offer, why was it shown in the advertisement- "Just to mislead the Customers". Such type of cheating is very unfortunate & is not accepted from a Company like Home Shop18.

Since, I did not receive any positive response regarding the Gluco-strips from Home Shop18, I went to different markets also in search of the Gluco-test strips but surprisingly it is not available in the market too. Purchasing a product from Home Shop18, has caused me so much harassment. This means that Home Shop18 supplies such incomplete products whose product component ie. Gluco-Test Strips are not available in the market. And now, the Gluco-Meter is useless without the Gluco-Test strips.

Purchasing a product from Home Shop18 caused a mere waste of my money, time, energy accompanied with lots of harassment. Home Shop18 does not supply the complete product what they advertise on TV. Home Shop18 is misleading the customers & manipulating their offers.

It is very unfortunate Home Shop18 do not supply the total product component which is mentioned in the product hand book. Neither Home Shop18 provide the warranty card nor the proper invoice. After recieving the product on 26.7.2013, no positive steps have been taken to resolve the issue by Home Shop18 so far. After this incident, I have lost the trust on Home Shop18. Please note that if my issue is not resolved, I will be forced to take legal action against the harassment/fraudism done by Home Shop18.

Request you to solve the issue as soon as possible.

I have ordered htc trophy windows phone via homeshop18 . the order I received was having problem in working so I gave it for replacement they didn't even returned the order after replacement and promised me to expect delivery within 6 working days but I didn't get it yet plz help me to get back the money or the phone its an request the order no is[protected]. I have also complaint to the customer care of homeshop18 but they are u will receive it we are having problem due to monsoon or courier company and all they re just giving excuses.

Hello,

My order Number is[protected]
I Have order Combo product for ( size 9 ) 2 Pair shoe, 1 sandal, 1 Flip flop, and 1 Watch.

Today i have received my order which in not according to i have order.
2 pair shoe are same and size of 1 is 8 and one is 9.

I am totally cheated by Homeshope 18.

You can also check attached product snap which i have order and which i have delivered. on Box is also mention that size so how can it get mistake.

required your quick action on my complain or i will complain to consumer court and also comment this on all social media that Homeshope 18 is doing ford with his customer.

Kindly Refund my money or send my actual product i am not going to courier you why should i bear due to your mistake

Regards
Prashant

Please note that I had purchased a product from Home Shop18 vide order no.[protected] dated 24.7.2013. The product was a package of 3 items containing- Dr. Morepen's Digital thermometer, B.P. Monitor & Gluco-meter. After receiving the parcel, I found that the Gluco-strip which was mentioned as a product component in the product hand book of the Gluco-meter was missing. There was no proper invoice for the product & no warranty card.
So, I registered complaint no. 84440165 dated 26.7.2013 & was assured By Home Shop18 that my problem shall be resolved within 48 hrs. When there was no response, I called up customer care again on 30.7.2013 and told the issue & they lodged another complaint no. 84576857 dated 30.7.13 & again assured me that the missing gluco strip, warranty card/bill shall be despatched very soon to me. Then I received a call from Customer Care asking me to return the whole package for replacement. I called up Customer Care on 31.7.2013 at approx. 5:30 pm & requested them to send me the Gluco-strips (which is a product component of gluco meter) & which was missing in the parcel. The Customer Care Executive Mr. Panchham started arguing with me and refused to take my complaint. He rudely refused to take my complaint. I told him that Home Shop18 had assured that they will send me the Gluco strips/ invoice. But Mr. Panchham told that my complaint was useless & he won't be taking it. I told that if my complaint is not taken then I will be forced to take legal action. Mr. Panchham very rudely told that I can go to any extent. I was shocked by this response from home Shop18. Firstly, I have not been given the Gluco Strips (product component of Gluco meter) and moreover when I am repeatedly requesting for the same for so many days, I get this type of poor customer care behaviour. It seems that it is a total waste of money & time. This type of Customer Care behaviour is just damaging Home Shop18's image.
The rude behaivour by your Customer Care Executive Mr. Panchham shows that Home Shop18 does not take any care to resolve the issue of its customer once the product is being sold. It is very unfortunate to receive such response from a reputed Company like Home Shop18. It is very unfortunate that you people do not supply the total product component which is mentioned in the product hand book. Neither you provide the warranty card nor the proper invoice & when the customer like me calls for help, you don't even lodge the complaint, solving is far.
After recieving the product on 26.7.2013, no steps have been taken to resolve the issue by Home Shop18 so far. After this incident, I have no trust on Home Shop18. Please note that if my issue is not resolved, I will be forced to take legal action against the harassment/fraudism done by Home Shop18.
Request you to solve the issue as soon as possible.

HELO SIR...I WANT TO COMPLAINT FOR HOMESHOP18 FOR DELIVERING THE DAMAGED PRODUCT AND THEN NOT REPLACING THE PRODUCT AFTER 20 DAYS ALSO. mY PRODUCT ORDER NO. IS[protected].....AND ORDER DATE IS 13 JULY 2013.pLEASE HELP ME TO SORT OUT THIS PROBLEM.

I was order over telephone to the Homeshop 18 one Bone China Dinner set for Rs.2999/- in the last week. Yesterday, on 3rd Aug/2013 the item was delivered in my home by a courier service against of the aforesaid amount. When I opened the box of the item Dinner set I was surprised. Because this item is totally different from which I ordered. It is made by plastic materials and very poor quality( Product Code and name 30513715, Nayasa 56 pc Printed Dinner set-Blue). I have rejected the item and already intimated the Homeshop 18 and requested to refund my money. They are advised me to send back the item to the address-- APPOLO, Building No-47, Brijmohan Market, Doriyaganj, Near Hindi Park, NEW DELHI- 110002.
But, questions are arises that who will bear the courier charge for send back the said item and how will they refund my money?
Would you like to help me with your valuable suggestions ? PLEASE SUGGEST ME WHAT SHOULD I DO NOW to my email add- [protected]@gmail.com
Yours faithfully

Mrs. Ankita Mahanta
Guwahati-24 (Assam)

I have ordered " Designer Pack Of Traditional Tassar Art Silk Sarees By Zoha" worth 2799 INR from homeshop18 and my order no is[protected].The estimated shipment date was July 28th,2013 but they have not provided any details to track the product.Finally the product arrived on 8th July 2013 and it was not the set of sarees I had chosen.The material was also of bad quality an the packet was torn.I am an online shopping freak and this was my first shopping experience with homeshop18 and it is the worst.Kindly take the necessary action against the company.

I ordered Intex 5.1 DVD + 5.1HTS Elegant 4000 SUF with Cordless Head Phone.
They delivered some other product. I Register Official Complaint to them for Replacement but after 5-6 days still they not responding.
so please provide some help regarding this problem.