HomeShop18 Complaints & Reviews

hello,
i have orders two products from this site
1 . Strolley Bag with 3 Travel Bags by Polo Racquet 1500 rs.
This product is not worth more than 500-600. Very cheap quality material.
2. AG real diamond pendent 1100 rs.
This product has patches on it and defective, have no finishing
Both product is looks like road side garbage even Road siders are better.
Homeshop18 dumping the defective and cheap product on us and earning money from innocent customers.
This is a worst site as compared to flipkart, infibeam, myntra, ebay even new shopping sites is better than homeshop18.
Dont buy from this site go for flipkart, eBay , peperfry,.
this was my last products from homeshop18.
very disappointing.

Dear Sir
My self Dr .Asit kumar Dash,Associate Professor in Geography,G.M.Autonomous College,Sambalpur,Odisha, ordered for one Car cover for Indigo CS ,one car vaccum cleaner,one Car Polisher and one car and bike care to Home Shop 18 and paid the amount through my credit Card.I received one Car Vaccum Cleaner,one Car Polisher,one rejected torn Car Cover with out mirror pocket and God knows about the fourth item.All the three items were received from First Flight Courier on 19/09/2012 at 2PM.After checking the car cover immediately I mailed to the customer Care of Home Shop 18 but simply they provided a ticket No.The car cover is neither a new one ,nor water proof and having no mirror pockets as promised by them in the Website. All these online shopping hubs like Home Shop18 , Rediff shop.com etc. are simply cheats and nothing else.Please publish this so that people can be alerted about all these cheats.

Sincerely Yours
Dr.Asit Kumar Dash.

I wanted to gift flowers chocolate and cake to someone so i placed an order for the product (Product Code:[protected] Order No:[protected] and made a payment of 1200/- Upfront.
The order was placed on 13 Sep 2012 after 2 PM and was to be delivered on 14 Sep 2012. The order was not delivered, i had tried to get the status of my order many times from your customer care when the order tracking showed that it was ready for shipping but all the representatives could tell me was that it would be delivered by 8PM, sadly the delivery failed.
After i tried to talk the customer care represetatives about the status of my order they had no idea where it was and why it hadn't been delivered.
The representative who had identified himself as Paramjeet Singh had assured my previously that my order would be delivered even when he had failed to answer me where my order was at that time.
When i called again after 10 PM another representative who identified himself as Gaurav Mishra had no idea where my order was and why it hadn't been delivered, he refused to send me an email regarding my complaint Complain No[protected] and didn't even suggest me to note down the complain No which i had to ask him to provide me with, he at first even refused to escalate the call to higher authorities or his supervisors when i asked him to, then after repeated request and a long waiting for almost 5 mins (which was long as i had placed the call from my cellphone as you guys don't have a toll free no, or if you have it hasn't been mentioned where i can easily see it) he transferred my call to someone who identified himeself as a Team Leader Kamal Thakur, the supervisor too failed to answer why the order had been delayed and wasn't at all enthusiastic about helping me out it was as if they just wanted the call to be over with.
I have also generated a support ticket from my account Ticket No[protected].

The Biggest and the stupidest mistake HS18 made was when they took my order, it was to be surprise and i had entered the shipping address and cell phone number of the person to whom it was to be sent, you sent a text message on that cell phone right away.
You blew the surprise as the text was sent on 13 September 2012, and the delivery was to be made on 14 Sep 2012, even then that person kept waiting for an order which never arrived.
It was just today morning that i came to know that you had blown the surprise, just making a fool out of me.
Also HS18 failed to send me an order confirmation email after i had placed the order, it was i who had the sense to note down the order no for reference, the customer service reps had no idea why my order confirmation mail had not arrived and all they could say was that it is an automated system.

The racquet which I received is damaged and it is bent. Also in product list "1 Yonex ETec Badminton Grip Free" with it, but the package I received doesn't contain the grip. I have returned the product due to damage and there is no replacement product yet. According to the courier service the product has reached you on 27th august. Even their CC executive confirmed the same

27 Aug 2012 12:30:00 Meerut Shipment Returned To Origin.

I have now requested to cancel the order but they are not doing it or responding to my queries.

In Home Shop18 I have ordered One BATA Shoes...When order was placed within 2 days they delivered the MAterial but the sizes they have sent are not we have ordered so we paid the amount and they have taken the Product for replacement...so I complained about them and after 15 days I m not getting any response from there end not even received the complaints...

Really Disappointing

Is your ticket system working? Check out my 4 tickets I raised to get details of order number[protected]. Neither I get any reply for the tickets I raised nor the order delivered. I informed on phone twice about the problem (which takes 5 minutes of waiting to get my turn to speak to your customer care officer). Finally I have to cancel the order because of no response from your side. Hopefully that would be done. Else I may need to approach consumer court as last resort. It's the worst service I came across.

Hi,

I this is Deepak Kumar. Mob. [protected]. I have purchased Ardhangini Managlshutra from homeshop18 in June2012. After two month a found color fed and black of Mangalasutra. On the homeshop18 channel asked to color will not fed and black and they were asking it's gold plated. I got a pair of anklets free and his color also changed as same manglasutra. I called homeshop18 but they not giving any satisfied answer. I am very fursted with homeshop18 guys because I called many time but they were not giving any answer and blame to me about that. they told me we can not any help you about that and we are not responsible for it. I have complaint number: 74380905. I want to refund my money or replace my product. I have lost my money. I am not happy with homshop18 family and homeshop18 tv channel because they are miss guide and making fool. I received a call from homeshop18 and they told me we can not replace and help. I received a sms for issue has been resolved but my issue not resolved. I am very unhappy with homeshop18 family.

Please take action and help me about that.


Thanks & Regards

Deepak Kumar Dahiya
Mob:[protected]

I have ordered a watch as a gift 15 days back from homeshop18 , still i haven't recieved the watch. I called customer care , of the Aramax courier service , they say that the shipment was lost in transit.they have informed Homeshop18, when i call to homeshop18, these people deny the complaint and, give me false assurance that the watch will be shipped.1 day later, homeshop 18 confirms watch is lost and said that they have sent a new watch. A day later when i call the customer care ,they deny of watch being lost. and tell me to wait for 24 hours for delivery of the same.
a day later , they say that the watch is in pune office and will be delivered to me by evening or next day afternoon.
next day evening i called them again, they deny of watch being there at pune office and then accept that watch was lost by courier service.
They again give me a false information new order was place as a replacement of the lost watch.
by this time homeshop 18 does not communicate the status of my watch, by mail or phone call. Every time i have to make them realize that the shipment was lost.
Customer care executive tells me order is shipped by aramax courier again This is the old shipping number and track record shows old details of shipment ..
It has been over 40 calls to homeshop 18.. and still they are fooling the customer.
It has been 4days that i am calling homeshop18 twice a day .none of the executives have correct information about my shipment. Its a case of providing misleading information to customer.providing false information to customer. Homeshop18 hasn't communicated to me by mail/phone.about shipment being lost.The shipment is delayed by 15 days and still customer is being fooled about false information.
It has been over 40 calls to homeshop 18.. and still they are fooling the customer.
Thanks to Android that i have all the recordings of my calls ..they cant lie about the fooling business.

Homeshop18 is the worst service in this world.

Order#:[protected]
Order Placed on: aug 24th
Order Type: Prepaid, 15k already paid to HS18

I had ordered a HTC One V on 24th August and there has been no update on the order. All I can do is to log a ticket via My Account and no-one even has the courtesy to reply to it. I call up their CC and all they tell me is that I have to wait for another 8-10 days before there would be an update on the ticket. I request for talking to their manager. The manager is either always busy in some meetings or they put me on hold for 10+ minutes and out of frustration I hangup. Manager saab get out of those meetings and start resolving customer complaints. Gosh!! IT would be 15 days and then they would be kind enough to make an update on the ticket. And this when the said product is available on their site.

Wake up HS18. Leaving a very bad taste..

my order no. is[protected].I have given order of 2 books having sub order no. 46810077 and 46810079 .I have already pay for it but i did not get my order yet.home shop 18 takes guarantee to deliver within 7 days.It was so urgent to recieve order in that time so i had ordered it.but i did not get in time.please help me.

Not given product in offer even if i booked in offer
i am booked my order of reebok mobile shoe on 15th august (independance day offer).
Due to homeshop18 and aermax courier delivery problem,i am not geting my order.Then i am called to customer care,he told me that now you don't get the offer on your product.
i am book the product with the offer of gift vohcher,now they don't give me the gift vohcher


my complent no is 94184657

i order a spice full touch dual sim mobile phone from home shop 18 i paid 2500 for this but i did not get battery alongwith the phone i call many times to the customer care but they neglected my call i have all the recordings off the conversation between me and them they always said me that they are couriering the battery in 2 days but a month passed thy did not do so i want my battery within 1 week or i fired a complain of neligency and misguided a consumer to them

73314895 Jul 23, 2012 Order Number[protected] Sub Order No. 45405165 Mesmerization Double Bed Sheet

I ordered Mesmerization Double Bed Sheet Order Number[protected] & Sub Order No. 45405165 and received the bed sheet dirty and damaged. I Sent a complaint to them immediately through there web form on Jul 23, 2012 under complaint number 73314895. They replied after 8 days that too like a thief without informing me on my email with a wrong address Dear Customer,Plot 19 A, Delhi Sanoli Bye pass, near shankar garden, opp. Sec-25, HUDA, Panipat-132103. Who the hell is names his shop as "dear customer" I immediately again sent a complaint which I cannot see now on the website now. now after a month has gone bye I have not received the correct address as to where I have to ship the product. So now neither I can ship the product back nor can i order a new product neither I can receive a refund.

I am very sad with there response and thinking what to do now? Should I send Bed Sheet to dear customer?

respected,

my self APAAR JAIN resident of gandhi nagar had ordered a product names ad Sony 8 GB pendrive worth Rs.334/- but after making payment fro same i got a wrong product which i ordered earlier and got the same.

My order Number against this complaint was:[protected]
and got product of[protected]as i have ordered both product but got same pcs at different price,while ordereing there was different product showing on website.

i request you to please take necessary action against the matter

regards
APAAR JAIN
(M)+91-[protected]

I m purchase a mobile hs18 micromax A60 date10/3/12
today its over five months ND this period its gone three times to service-centre
But its not working properly
So please help me ND provide me best services.
Thanks u

Poor delivery. I ordered for Panasonic Cordless Phone and SD Micro Memory for 8GB. I have received 8GB Memory on time. I enquired with Aramex, they have received the Phone also but even after 2-3 days they have not yet delivered. I checked up Aramex on the internet, there is lot of Complaints in the Internet as they are keeping the courier for multiple days before delivering. There customer service number is difficult to get through and difficult to track the shipment. I also raised complained with Homeshop18 yesterday. I was told by Customer Service rep that a complain will be registered and I will get the SMS. I havent received any communication yet.

Finally if you want any item quickly delivered difficult rely on Homeshop18 and Aramex courier is totally unreliable....

I spent Rs.27,141/- towards purchasing Samsung Galaxy Note-7000(Order No:[protected] on 08/07/2012..I received empty parcel(it had only a user manual and a separator) and investigation was done for one month by them and told that they cannot help anymore in this regard on last month 31st..I got a call from homeshop18 this month on 14/08/2012 and they told me that they are processing a refund or replacement for the same and told me to wait for 2 days for confirmation since they were busy with 15th August ofers..Yesterday I got a call from Mr.Sikhvinder and he confirmed that refund or replacement would be done..

Today I got a call i.e; on 22/08/2012 and again they are saying that complaint has been closed ..
THEY ARE NOT PUTTING UP THEIR WORD THAT THEY WILL RE-PROCESS THE ORDER OR REFUND THE MONEY..

Plz help me

[protected] ORDER NUMBER
Tupperware Aqua Safe Bottle- Set of 4 (500 ml each )

THIS ORDER WAS PLACED ON SATURDAY AUGUST 18,2012, MONDAY WAS A PUBLIC HOLIDAY. WEBSITE CLEARLY MENTIONS THAT THE SHIPMENT IS HANDED OVER TO COURIER COMPANY. ( I HAVE A PRINTOUT OF THE SAME AS AN DOCUMENTARY EVIDENCE). HOWEVER THE CUSTOMER CARE SUPERVISOR SAYS SHIPMENT IS STILL NOT HANDED OVER TO COURIER COMPANY FOR THE DELIVERY.

THIS CLEARLY INDICATES THAT CUSTOMERS MONEY IS TAKEN OUT OF BANK ACCOUNT AND DEBITED THE SAME DAY HOWEVER WHEN CUSTOMER TRIES TO TRACK THE DELIVERY OF THE PRODUCT THEY ARE JUST FOOLED AROUND SAYING THAT PRODUCT WOULD BE DELIVERED WITHIN NEXT 4 TO 5 WORKING DAYS

SUPERVISORS AND CUSTOMER SERVICE EXECUTIVES THINK WE ARE FOOLS IF THEY CHANGE SENTENCES AND WORDS AND TALK TO US THE SAME THING IN DIFFERENT MANNER. PATHETIC PEOPLE DONOT UNDERSTAND THAT WE ARE NOT DUMB WHAT THEY THINK US TO BE.

WHEN THE WEBSITE DONOT HAVE POTENTIAL TO DELIVER PRODUCTS ON TIME AND GIVE GOOD CUSTOMER SERVICE I THINK THEY SHOULD SHUT IT DOWN AND CLOSE THE OPERATIONS.

THIS IS THE FIRST AND LAST PURCHASE OVER THIS WEBSITE AS THIS COMPANY HOMESHOP18 IS CLEARLY A CHEATTTTTTTTTTT AND FRAUD AND ALL THAT THEY DO IS JUST MAKE FAKE PROMISES AND NEVER DELIVER....I SINCERELY REQUEST EVERYONE READING THIS COMPLAINT THAT NO MATTER WHATEVER HAPPENS IN LIFE NEVER EVER PLACE THE ORDER WITH THIS WEBSITE FOR ANY PRODUCT HOWEVER LUCRATIVE IT MAY APPEAR ON THEIR WEBSITE.

WHEN IT COMES TO DELIVERING PRODUCT ON TIME AND CUSTOMER SERVICE THIS COMPANY DOES NOT EVEN DESERVE A POOR RATING . THEY ARE THE WORSTTTTTTTTTTTTTTTTTTTTTTTTT OF ALL. NO DOUBT THEY ARE BASED IN NOIDA.

I have ordered 5 pieces of suit (order number[protected], Homeshop18 sent me suits which are of completely different desgin. I called the customer care and they told me to send the courier back to them so that they can send different set of suits. I couried them back and after waiting 10 days they sent me same set of suit.

I called customer care again, after waiting approx 30 mins they replied me that I have to keep those with me AT ANY COST THEY WILL NOT REPLACE/RETURN my money.

I seriously suggest not to buy any thing from this site as these are completely piece of crap, its completely wastage of time, money and piece of mind.

Dear Sir,
This is Saurabh Ranjan.
From last 4-5 year blindly i am purchasing goods from home shop18 just because of faith and trust but recently i have purchased DOMO slate N9 SE but i found it was not working properly, i am unable to use it, and it's of no use. If this continue then my faith and trust on Homeshop18 will finish.
So i request to this brand to rectify my problem and provide a fruitful solution as many a time i have complained through call but no action has been taken till date.
from the day i have purchased DOMO since from then i am complaining about it. Contact to customer care, he promised me to replace it but till yet no action has been taken.
Detail given below:-
Sub Order -1 (Detail)
Sub Order Number 44112931
Order Number [protected]
Merchant Name and Number Bombay Mall(629)
Item Number/Product Number 28682953
Item SKU No 25Mar12-Tab-1040
Item Title DOMO Slate N9 SE Android Tablet with 1GB RAM, 5 MP Camera, 5 Point Capacitive Touch Screen, Powerful A10 CPU, Direct USB & HDMI
Item Quantity 1
Current Status Order Delivered
E-Mail [protected]@gmail.com
Phone [protected]
Mobile [protected]
Shipping Address Saurabh Ranjan
H.No.-153/4 Marla, Model town, Gurgaon,
Gurgaon
Haryana, India122001
Shipment Details Courier Name: AramexType: Normal Courier
Date: ( Shipped on Jun 11, 2012 ).
AWB Number: [protected]
Suborder Payment Detail
List Price (Rs.) 7990.00
Payable after Discounts (Rs.) 5990.00
Payble after Discounts and Charges (Rs.) 5990.00